You've found yourself locked out of your Marriott Bonvoy account, perhaps after a long flight, or maybe just a moment of forgetfulness. Don't worry, it happens to the best of us! Regaining access to your Marriott Bonvoy account is a straightforward process, and this comprehensive guide will walk you through every step, ensuring you're back to managing your points, booking stays, and enjoying your elite benefits in no time.
Let's dive right in and get that password reset!
How Do I Reset My Marriott Bonvoy Password? Your Complete Guide
Regaining access to your Marriott Bonvoy account is crucial for managing your travel plans and maximizing your loyalty benefits. Whether you've forgotten your password, suspect unauthorized access, or simply want to update it for better security, the process is designed to be user-friendly.
Step 1: Initiating the Password Reset Process
The first crucial step is to let Marriott Bonvoy know you need to reset your password. There are a couple of primary ways to do this, depending on whether you're using the website or the mobile app.
On the Marriott Bonvoy Website:
Navigate to the Marriott Bonvoy Sign-In Page: Open your web browser and go to the official Marriott Bonvoy website. Look for the "Sign In" or "Sign In or Join" option, usually located in the top right corner of the page. Click on it.
Locate the "Forgot Password?" Link: On the sign-in prompt, you'll see fields for your email or member number and your password. Beneath these fields, you'll typically find a link that says "Forgot Password?" or something similar. Click on this link to begin the reset process.
On the Marriott Bonvoy Mobile App:
Open the Marriott Bonvoy App: Launch the Marriott Bonvoy app on your smartphone or tablet.
Tap "Sign In": Similar to the website, you'll see a "Sign In" button or prompt. Tap on it.
Find "Forgot Password?": On the sign-in screen, below the login credentials, you'll see the option for "Forgot Password?". Tap this to proceed.
Step 2: Providing Your Account Information
Once you've initiated the password reset, Marriott Bonvoy needs to verify your identity. This is a critical security measure to ensure only authorized individuals can access your account.
Entering Your Credentials:
Enter Your Email Address or Member Number: You'll be prompted to enter either the email address associated with your Marriott Bonvoy account or your Marriott Bonvoy member number. It's important to use the information that Marriott has on file for you. If you have multiple email addresses, try the one you most likely used when signing up for Marriott Bonvoy.
Click "Submit" or "Continue": After entering your information, click the "Submit" or "Continue" button to send your request.
Step 3: Receiving the Password Reset Link
After you've submitted your email or member number, Marriott Bonvoy will send you a password reset link. This is a time-sensitive link, so act quickly!
Checking Your Inbox:
Check Your Email Inbox: Head to the inbox of the email address you provided in the previous step. You should receive an email from Marriott Bonvoy with the subject line related to password reset or account assistance.
Important Note: Check your spam or junk folder if you don't see the email in your primary inbox within a few minutes. Sometimes these automated emails can get filtered.
Look for the Reset Link: Inside the email, you'll find a secure link. This link is unique to your reset request and is designed to allow you to create a new password. The link often expires within a short timeframe (e.g., 5-10 minutes) for security reasons, so don't delay!
Click the Reset Link: Carefully click on the provided password reset link. This will take you to a secure page on the Marriott Bonvoy website or within the app where you can set your new password.
Step 4: Creating Your New Password
This is where you get to establish your new security key for your Marriott Bonvoy account. It's crucial to create a strong, memorable, and unique password.
Password Requirements:
Marriott Bonvoy has specific requirements for strong passwords to protect your account. These typically include:
Length: Your password must be between 8 and 20 characters long.
Case Sensitivity: It must include at least one lowercase letter and at least one uppercase letter.
Special Characters/Numbers: Your password must also contain at least one number or one special character (e.g., $, !, #, &, @, ?, %, =, _).
Setting Your New Password:
Enter Your New Password: On the password reset page, you'll see a field to enter your new password. Type in your chosen strong password, ensuring it meets all the requirements.
Confirm Your New Password: There will be a second field to "Confirm New Password." Carefully re-enter your new password exactly as you typed it in the first field to avoid any typos.
Click "Submit" or "Change Password": Once both fields are filled correctly, click the "Submit" or "Change Password" button.
Step 5: Confirming Your Password Reset and Logging In
Congratulations! Your password has now been successfully reset. The final step is to confirm the change and log back into your account.
Confirmation Message: You will typically see a confirmation message on the screen indicating that your password has been successfully updated. You might also receive a confirmation email.
Log In with Your New Password: Return to the Marriott Bonvoy sign-in page (or the app's sign-in screen) and enter your email address or member number along with your brand new password.
Enjoy Your Account Access! You should now be successfully logged into your Marriott Bonvoy account, ready to manage your reservations, check your points, and explore exciting travel opportunities.
What if You Encounter Issues?
While the process is designed to be smooth, sometimes things don't go as planned. Here are a few common issues and what to do:
Email Not Arriving: Double-check your spam/junk folder. If still not there, ensure you're using the correct email address associated with your account. You might have an old email on file.
Link Expired: If the reset link expires, simply go back to Step 1 and request a new one. They are time-sensitive for security.
"Bad Data" or Error Message: If you receive a generic error message like "bad data," it could indicate an issue on Marriott's end or a problem with the information you're providing.
Account Locked Out: If you've attempted to log in too many times with incorrect passwords, your account might be temporarily locked for security. Wait a bit and try again, or proceed with the password reset process.
If you continue to experience difficulties, the best course of action is to contact Marriott Bonvoy Customer Service directly. They can verify your identity through other means and assist you in regaining access. You can find their contact information on the Marriott Bonvoy website under the "Help" or "Contact Us" section.
10 Related FAQ Questions
Here are 10 frequently asked questions about resetting your Marriott Bonvoy password, along with quick answers:
How to reset my Marriott Bonvoy password if I don't remember my email?
You can try using your Marriott Bonvoy member number instead of your email address on the "Forgot Password" page. If you don't have that either, you'll need to contact Marriott Bonvoy customer service.
How to reset my Marriott Bonvoy password if I'm outside the US/Canada?
The password reset process is generally the same globally through the website or app. If you encounter issues, refer to Marriott Bonvoy's global customer support contact details for your specific region.
How to improve my Marriott Bonvoy password security after resetting?
Choose a strong, unique password that meets all the requirements (length, uppercase, lowercase, number/special character). Consider enabling Two-Step Verification (MFA) if available in your account settings for an added layer of security.
How to find my Marriott Bonvoy member number if I forgot it?
If you've forgotten your member number, you can usually retrieve it through the "Forgot Password" process by using your associated email, or by contacting Marriott Bonvoy customer service who can look it up for you after verifying your identity.
How to reset my Marriott Bonvoy password on the mobile app?
On the app's sign-in screen, tap "Forgot Password?", then enter your email or member number. A reset link will be sent to your email. Click the link to set your new password within the app's browser or directly in the app.
How to deal with a Marriott Bonvoy password reset link that expires quickly?
The links are time-sensitive for security. If it expires, simply go back to the "Forgot Password?" page and request a new link immediately. Make sure to check your email and click the link as soon as it arrives.
How to contact Marriott Bonvoy customer service for password help?
You can find regional phone numbers for Marriott Bonvoy customer service on the "Contact Us" or "Help" section of the Marriott Bonvoy website. For US/Canada, the general number is +1-800-627-7468.
How to set up Two-Step Verification for my Marriott Bonvoy account?
After logging in, go to your profile settings (often under "Security and Privacy"). Look for an option to enable "Two-Step Verification" or "Enhanced Security." You'll usually confirm your identity via email or phone.
How to handle "Too many attempts" error during password reset?
If you see a "Too many attempts" error, it means you've tried logging in or resetting your password too many times. Wait for a short period (e.g., 15-30 minutes) and then try the password reset process again.
How to ensure I receive the Marriott Bonvoy password reset email?
Add Marriott Bonvoy's email address to your safe sender list or contacts. This helps prevent their emails from being flagged as spam. Always check your spam/junk folder if the email doesn't appear in your inbox.
