Ready to break free from Xfinity and experience the power of Verizon Fios? You've come to the right place! Switching internet providers can seem daunting, but with this detailed, step-by-step guide, you'll navigate the process smoothly and confidently. Let's get started on your journey to a potentially faster, more reliable, and perhaps even more affordable internet connection!
The Great Internet Migration: Switching from Xfinity to Verizon Internet
 |
| How To Switch From Xfinity To Verizon Internet |
Step 1: Are You Truly Ready to Make the Switch? (Initial Assessment & Research)
Before you even think about calling Verizon, let's make sure this is the right move for you. Think about why you want to switch. Are you unhappy with Xfinity's speeds, pricing, customer service, or data caps? Identifying your pain points will help you articulate your needs when speaking with Verizon.
Sub-heading: Check Verizon Fios Availability in Your Area: Verizon Fios is a fiber-optic service, which means it's not available everywhere. This is crucial!
Visit the official Verizon Fios website and use their availability checker by entering your address.
If Fios isn't available, don't despair! Verizon might offer other internet services (like 5G Home Internet or DSL in some older areas), but Fios is generally the most desirable for its speed and reliability. If Fios isn't an option, you might need to reconsider your alternatives.
Sub-heading: Understand Your Current Xfinity Contract: This is a big one.
Find your Xfinity contract documents. This could be in your email, online account, or physical mail. Look for information on your contract end date and any early termination fees (ETFs).
ETFs can be significant, sometimes hundreds of dollars. Knowing this upfront will help you decide if it's worth paying the fee or waiting until your contract naturally expires. Sometimes, new providers like Verizon offer "contract buyouts" or incentives to help cover these fees – always ask!
Sub-heading: Compare Verizon Fios Plans and Pricing: Now that you know Fios is available, it's time to see what they offer.
Go to the Verizon Fios website and explore their internet plans. Pay attention to:
Download and Upload Speeds: Fios is known for symmetrical or near-symmetrical speeds (e.g., 300 Mbps download / 300 Mbps upload), which is a major advantage over most cable internet (like Xfinity) that has much slower upload speeds.
Monthly Price: Look for any promotional pricing, new customer deals, or bundle discounts (especially if you have Verizon mobile service).
Contract Length: Many Fios plans offer no-contract options or price guarantees for several years.
Data Caps: Verizon Fios generally does not have data caps, which is a huge plus compared to Xfinity's 1.2 TB data cap.
Equipment Fees: See if the router is included or if there's a monthly rental fee.
Step 2: Making the Call(s) - The New Provider First! (Ordering Verizon Fios)
It might sound counterintuitive, but do NOT cancel Xfinity until your Verizon Fios service is scheduled and confirmed. You don't want to be without internet, especially if you work from home or rely on it heavily.
Sub-heading: Contact Verizon Fios Sales:
You can order online or call Verizon Fios sales directly. Calling often allows you to ask specific questions and negotiate for better deals.
Be prepared to provide: Your address, desired internet speed, and any questions about pricing, installation, and equipment.
Ask about new customer promotions: This could include gift cards, discounted rates, or waived installation fees. Inquire about any contract buyout programs if you're facing an Xfinity ETF.
Schedule your installation date. Try to pick a day when you'll be home, or when someone can be there to let the technician in.
Sub-heading: Confirm Installation Type:
Verizon might offer self-installation if your home is already wired for Fios. This is often quicker and avoids an installation fee.
If a technician visit is required, ensure you understand the process and what they will need access to.
Step 3: Preparing for the Transition (Pre-Installation Checklist)
QuickTip: Read in order — context builds meaning.
While you wait for your Verizon Fios installation, there are a few things you can do to prepare.
Sub-heading: Back Up Important Data: If you rely on any Xfinity-specific services (like Xfinity email), now is a good time to consider migrating your data to a more universal service like Gmail or Outlook. While Xfinity email usually remains accessible for a period after cancellation, it's best not to depend on it.
Sub-heading: Inventory Your Xfinity Equipment: Make a list of all equipment you're currently renting from Xfinity (modem, router, TV boxes, etc.). You'll need to return these.
Sub-heading: Inform Household Members: Let everyone in your home know about the upcoming internet switch, including the date and any potential downtime.
Step 4: The Big Day! (Verizon Fios Installation & Activation)
This is when the magic happens!
Sub-heading: Professional Installation:
A Verizon technician will arrive on your scheduled date. They will run fiber optic cables to your home (if not already present), install the Optical Network Terminal (ONT), and set up your Fios router.
Be present and available to answer any questions. The technician will test the connection to ensure everything is working properly.
They should also help you connect your initial devices and verify Wi-Fi functionality.
Sub-heading: Self-Installation (If Applicable):
If you opted for self-installation, Verizon will ship you a self-installation kit. This typically includes the Fios router, power cord, Ethernet cable, and coaxial cable (if needed).
Follow the provided instructions carefully. Generally, it involves connecting the Fios router to the existing Fios wall outlet (either Ethernet or Coax) and then plugging in the power.
Once connected, the router lights should indicate a successful connection. You'll then typically connect a device (computer, phone) to the router via Wi-Fi or Ethernet and follow on-screen prompts to activate your service through the Verizon website.
Sub-heading: Test Your New Connection:
Once Fios is installed and activated, immediately test your internet speed using an online speed test (e.g., Speedtest.net) to ensure you're getting the speeds you signed up for.
Check various devices throughout your home to confirm Wi-Fi coverage and performance.
Step 5: Cutting Ties with Xfinity (Cancellation & Equipment Return)
This step comes after your Verizon Fios is fully operational. Do NOT cancel Xfinity prematurely.
Sub-heading: Contact Xfinity to Cancel Service:
Be prepared for Xfinity's retention efforts. They will likely try to offer you deals to stay. Be firm but polite.
Call Xfinity's customer service number. Clearly state that you wish to cancel your internet service.
Verify your account information.
Confirm the exact date your service will be disconnected.
Inquire about any remaining balance or early termination fees. Get this information in writing or note the representative's name and the conversation details.
Ask about the process for returning equipment.
Sub-heading: Return Xfinity Equipment:
This is crucial to avoid ongoing charges. Xfinity has specific procedures for returning equipment.
Options typically include:
Dropping off at an Xfinity Store: This is often the easiest and most recommended method as you get an immediate receipt.
UPS Store Drop-off: Xfinity often provides prepaid shipping labels you can use to drop off equipment at a UPS store. Always get a tracking number and keep your receipt!
Digital Return Center: Xfinity has an online portal where you can initiate returns and print labels.
Package all rented equipment securely. Include the modem, router, power cords, and any TV boxes or remotes.
Keep your receipt or proof of return indefinitely. This is your protection against any erroneous charges later.
Step 6: Enjoy Your New Internet & Monitor Billing (Post-Switch Actions)
You've successfully switched! Now, it's time to settle in and monitor.
QuickTip: Scan the start and end of paragraphs.
Sub-heading: Monitor Your First Verizon Bill:
Carefully review your first Verizon Fios bill to ensure the charges match what you were quoted and agreed upon. Look for any unexpected fees.
Sub-heading: Monitor Your Final Xfinity Bill:
Your final Xfinity bill might include pro-rated charges, ETFs, or credits. Review it thoroughly to ensure accuracy. If you were promised no ETF or a waiver, confirm it's reflected here.
Sub-heading: Update Connected Devices:
Reconnect all your Wi-Fi devices (smartphones, tablets, smart TVs, gaming consoles, smart home devices) to your new Verizon Fios Wi-Fi network using the new network name and password.
Sub-heading: Optimize Your Wi-Fi:
Consider placing your Fios router in a central location for optimal Wi-Fi coverage.
If you experience dead zones, consider Wi-Fi extenders or a mesh Wi-Fi system. Verizon often offers their own branded extenders.
10 Related FAQ Questions
How to check Verizon Fios availability at my address?
You can easily check Fios availability by visiting the official Verizon Fios website (
How to avoid Xfinity early termination fees (ETFs) when switching?
To avoid Xfinity ETFs, ideally, you should switch after your contract term ends. However, you can also inquire if Verizon Fios offers a contract buyout program or promotion that covers ETFs for new customers. Always ask Xfinity if they have options for waiving fees (e.g., if you're moving to an area where Xfinity doesn't serve).
How to transfer my Xfinity email address to a new provider like Gmail?
Tip: Read once for flow, once for detail.
You can generally transfer or migrate your Xfinity email to a new provider like Gmail using Gmail's "Mail Import" feature in settings, which uses POP3 to pull emails from your old account. Alternatively, you can set up email forwarding from your Xfinity account to your new email address.
How to return Xfinity equipment after cancellation?
You can return Xfinity equipment by dropping it off at an Xfinity Retail Store (recommended for an immediate receipt), or by using a prepaid UPS shipping label provided by Xfinity to drop it off at a UPS location. Always get and keep a receipt or tracking number.
How to set up Verizon Fios self-installation?
Verizon Fios self-installation usually involves connecting the provided Fios router to an existing Fios wall outlet (either Ethernet or Coaxial cable, depending on your setup) and then plugging in the power. Once the router lights indicate a stable connection, you'll typically activate your service by connecting a device to the Wi-Fi and following on-screen prompts on the Verizon activation page.
How to get the best deal on Verizon Fios internet?
To get the best deal on Verizon Fios, look for new customer promotions, bundle offers (especially if you have Verizon mobile service), and ask about any current discounts or price guarantees when speaking with a sales representative. Comparing online offers with phone offers can also be beneficial.
Tip: Rest your eyes, then continue.
How to port my landline phone number from Xfinity to Verizon Fios Voice?
When ordering Verizon Fios, inform the sales representative that you wish to port your existing landline number from Xfinity. They will guide you through the number porting process, which typically involves providing your Xfinity account information. Do not cancel your Xfinity phone service until the number porting is complete.
How to troubleshoot common Verizon Fios internet issues?
For common Verizon Fios internet issues (like slow speeds or no connection), first, try restarting your Fios router by unplugging it for 30 seconds and plugging it back in. If issues persist, check Verizon's online support, use the My Verizon app for troubleshooting tools, or contact their customer support.
How to know if I have fiber-optic internet from Verizon?
If you have Verizon Fios, you have fiber-optic internet. Fios stands for "Fiber Optic Service." You can often tell by looking for a small box (Optical Network Terminal or ONT) typically installed inside your home, where the fiber optic cable connects.
How to recycle old Xfinity cables and accessories?
While Xfinity will take back the main equipment, old cables, modems, and accessories not rented from them can often be recycled at local electronic waste recycling centers or through specific recycling programs offered by electronics retailers. Check your local municipality's waste management guidelines for e-waste disposal.
 |
