Life changes, and so do phone numbers! Whether you've switched carriers, gotten a new personal number, or simply want to update your contact information, keeping your Ibotta account up-to-date is crucial for seamless cash back and account security.
You might be thinking, "Can I even change my phone number on Ibotta?" The answer is yes, but it's not a direct in-app edit like changing your email. Ibotta prioritizes the security of your earnings and account, so the process involves a quick interaction with their Care Team. Don't worry, we'll walk you through every step!
Let's dive into how you can successfully change your phone number on Ibotta and ensure your cash back journey continues without a hitch.
Step 1: Acknowledge the Importance – Why Your Phone Number Matters on Ibotta
Before we get into the "how-to," let's take a moment to understand why your phone number is so important to your Ibotta experience.
Account Security: Your phone number acts as a critical layer of security. Ibotta uses it for phone verification, especially when you're looking to withdraw your hard-earned cash back. This helps confirm it's really you accessing your funds.
Withdrawals: You cannot withdraw your Ibotta earnings without a verified phone number linked to your account. This is a non-negotiable security measure.
Verification Codes: When you log in or perform certain sensitive actions, Ibotta may send a verification code to your linked phone number via SMS. This ensures unauthorized access is prevented.
Personalized Offers: While not the primary reason, an updated phone number can contribute to Ibotta understanding your location and potentially offering more localized deals and bonuses.
Understanding these points highlights why it's so important to keep this information accurate!
 |
| How To Change Phone Number On Ibotta |
Step 2: Prepare for the Change – Gather Your Information
To make the process as smooth as possible, gather the following information before contacting Ibotta:
Your currently linked phone number: This is absolutely crucial. Ibotta's Care Team needs this to verify your identity and remove the old number from your account. If you cannot remember it, this process will be significantly more challenging, and Ibotta may not be able to make the change.
Your new phone number: Have this readily available, as you'll need to provide it.
Your Ibotta email address: This is another key piece of information for account verification.
Any relevant account details: This could include your full name associated with the account, or even a recent transaction detail if you have it. While not always required, it can help expedite the process.
Step 3: Initiate Contact – Reaching Out to Ibotta Care
Unlike changing your email address, which can be done directly in the app, changing your phone number requires submitting a request to Ibotta's Care Team. There are a couple of ways to do this:
QuickTip: Reading carefully once is better than rushing twice.
Sub-Step 3a: In-App Request (Recommended)
This is often the quickest and most direct way to get help.
Open the Ibotta app: Launch the Ibotta application on your mobile device.
Navigate to your Profile: Tap the "Profile" or "Account" icon, usually located in the top-left corner of the home page or at the bottom navigation bar.
Access the Help Center: Scroll down within your Profile/Account settings and look for "Help" or "Help Center." Tap on it.
Engage with Carlotta (the Chatbot): Ibotta uses a helpful chatbot named Carlotta. You'll likely see options to chat with her or visit the Help Center. Tap on "Chat with Carlotta" or "Submit a request."
State Your Need Clearly: When interacting with Carlotta, clearly state that you need to change the phone number linked to your Ibotta account. Be specific! Carlotta might offer some automated solutions, but if none apply, she can guide you to submit a request to a human agent.
Provide the Necessary Information: When prompted (either by Carlotta or the request form), provide your currently linked phone number and your new phone number. Also, include your Ibotta email address for verification.
Example Message: "Hi Carlotta, I need to change the phone number on my Ibotta account. My current phone number is [Your Old Phone Number], and my new phone number is [Your New Phone Number]. My Ibotta email is [Your Email Address]."
Sub-Step 3b: Online Request via Help Center
If you prefer to use a web browser or are having trouble with the app, you can submit a request directly through the Ibotta Help Center website.
Visit the Ibotta Help Center: Go to help.ibotta.com in your web browser.
Locate "Submit a Request": Look for a "Submit a Request" button or link, typically in the top-right corner of the page.
Fill Out the Form: You'll be presented with a form to fill out.
Subject: Enter something clear like "Change Phone Number on Account."
Description: This is where you provide all the crucial details. Explain that you need to update your phone number, include your currently linked phone number, your new phone number, and your Ibotta email address.
Email address: Ensure this is your Ibotta email.
Attachments (Optional): You likely won't need to attach anything for this request.
Submit the Request: Click the "Submit" button.
Step 4: Await Confirmation and Follow Instructions – The Verification Process
Once you've submitted your request, the ball is in Ibotta's court.
Expect a Response: An Ibotta Care team member will typically get in touch with you within two business days. They will usually respond to the email address associated with your Ibotta account.
Follow Their Instructions Carefully: The Care Team will guide you through the next steps. They will likely:
Verify your identity: This is why providing your currently linked phone number is so important. They need to confirm you are the legitimate account owner.
Remove the old number: Once your identity is verified, they will remove the old phone number from your account.
Instruct you to link the new number: They will tell you to go into your Ibotta app to link your new phone number. This is a crucial step that you will need to complete.
 |
Sub-Step 4a: Linking Your New Phone Number in the App
Once the Care Team has removed your old number, you'll need to add your new one.
Tip: Break long posts into short reading sessions.
Open the Ibotta app: Launch the Ibotta application.
Go to the Account Tab: Navigate to your "Account" tab (or Profile).
Find "Verify device": Scroll down to the "Verify device" section.
Tap "Link your phone number": Select this option.
Enter your new number: Carefully type in your new phone number.
Enter the verification code: Ibotta will send a text message with a verification code to your new number. Enter this code into the app.
Pro Tip: If you don't receive the code, check your spam/junk SMS folder, ensure you have a strong signal, and try tapping "Resend" or "get a call."
Tap "Verify": Once the code is entered correctly, tap "Verify."
Success! You should receive a "Device Verified" notification. Your Ibotta account is now officially linked to your new phone number.
Step 5: Confirm and Enjoy! – Double-Check Everything
After completing all the steps, it's always a good idea to confirm that your phone number has been successfully updated.
Check Your Profile: Go back to your "Profile" or "Account" section in the Ibotta app. You should see an indication that your device is verified, likely with your new number associated with it.
Attempt a Withdrawal (Optional, if applicable): If you have enough earnings, you can attempt a small withdrawal to ensure the phone verification process works smoothly with your new number. This is a good test of the system.
Congratulations! You've successfully changed the phone number on your Ibotta account. You can now continue earning cash back and enjoying all the benefits of the app with peace of mind!
10 Related FAQ Questions
Here are 10 frequently asked questions related to changing your phone number on Ibotta, with quick answers:
How to check my currently linked phone number on Ibotta?
You cannot directly view the full linked phone number within the app for security reasons. However, if your device is verified, you know a number is linked. If you need the exact number to provide to Care, you might need to recall it from when you first linked it, or provide your email and other identifying information to the Care Team for them to look it up.
Tip: Read slowly to catch the finer details.
How to contact Ibotta customer service for phone number change?
You can contact Ibotta customer service by submitting a request through the "Help Center" section within the Ibotta app or by visiting help.ibotta.com and clicking "Submit a Request."
How to update other account information on Ibotta?
Most general account information like your email address (requires confirmation via old and new email), password, and profile details can be updated directly within the Ibotta app under "Profile" > "Settings."
How to verify my new phone number in Ibotta after it's removed by Care?
After Ibotta Care removes your old number, go to your Ibotta app's "Account" tab, find "Verify device," tap "Link your phone number," enter your new number, and then input the verification code sent to that number.
How to troubleshoot if I don't receive the verification code?
Ensure your new number is active and can receive SMS. Check your phone's signal, spam folder, and try tapping "Resend" or "get a call" within the Ibotta app. If issues persist, contact Ibotta Care.
Note: Skipping ahead? Don’t miss the middle sections.
How to change my Ibotta email address?
Go to your Ibotta app's "Profile" > "Settings" > "Login information," then tap "Edit" next to your email address. You'll need to confirm the change via emails sent to both your old and new addresses.
How to unlink a phone number from another Ibotta account?
If your new number is linked to another Ibotta account (even an old one you forgot about, or someone else's), Ibotta will not allow you to link it. The other account holder must request Ibotta Care to remove the number from their account first.
How to change my phone number if I don't remember the old one?
While challenging, you should still submit a request to Ibotta Care. Provide as much identifying information as possible (email address, full name, last known phone number if you have a guess, recent transaction details) and explain your situation. They will attempt to verify your identity through other means.
How to ensure my Ibotta account is secure after changing my phone number?
Always use a strong, unique password for your Ibotta account, enable any extra security features like Face ID/Touch ID if available, and ensure only your verified phone number is linked.
How to get help if I'm still having trouble changing my phone number on Ibotta?
If you've followed these steps and are still experiencing issues, the best course of action is to submit a detailed request to Ibotta Care through the in-app Help Center or their website, explaining your specific problem.
 |
