Are you tired of your calls being forwarded to another number, and you're ready to take back control? Perhaps you set up call forwarding for a vacation, a busy period, or even by accident, and now you can't figure out how to disable it. Don't worry, you're not alone, and we've got you covered! This comprehensive guide will walk you through every step of unforwarding calls on your Verizon account, ensuring you regain full control over your incoming calls.
Let's dive in and get those calls ringing directly to your phone again!
Step 1: Identify Your Call Forwarding Method
Before you can unforward calls, it's crucial to understand how the call forwarding was initially set up. Verizon offers several ways to forward calls, and the unforwarding process might vary slightly depending on the method used.
Sub-heading 1.1: Did you use a Dialing Code?
Many users set up call forwarding using specific dialing codes directly from their phone's dial pad. This is a common and quick method.
Look for codes like:
*72 (for immediate call forwarding)
*90 (for call forwarding when busy)
*92 (for call forwarding when no answer)
If you remember dialing one of these codes followed by a phone number, this is likely your method.
Sub-heading 1.2: Did you use the My Verizon App or Website?
Verizon's online portals and mobile app offer a user-friendly interface to manage various account settings, including call forwarding. If you prefer using apps or websites for managing your services, you might have set it up this way.
Think back: Did you log into your My Verizon account on a computer or open the My Verizon app on your smartphone to activate call forwarding?
Sub-heading 1.3: Did you Contact Verizon Customer Service?
In some cases, users might have contacted Verizon customer service directly to set up call forwarding, especially for more complex scenarios or if they needed assistance.
Consider: Did you speak to a Verizon representative on the phone or chat with them online to enable call forwarding?
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| How To Unforward Calls Verizon |
Step 2: Unforward Calls Using Dialing Codes (The Quickest Method)
If you suspect or know that you set up call forwarding using a dialing code, this is often the fastest and easiest way to disable it.
QuickTip: Look for patterns as you read.
Sub-heading 2.1: Disabling All Call Forwarding
This code is your go-to for turning off any active call forwarding that was set up using dialing codes.
Action: Open your phone's dial pad.
Dial: *73
Press: The "Call" or "Send" button.
What to expect: You should hear a confirmation tone or receive a message on your screen indicating that call forwarding has been deactivated. It's usually that simple!
Sub-heading 2.2: Disabling Specific Conditional Call Forwarding
If you only set up conditional forwarding (e.g., when busy or no answer) and want to disable only that specific type, you can use these codes. However, 73 usually covers all of them.
To disable Call Forwarding Busy:
Dial: *900
Press: The "Call" or "Send" button.
To disable Call Forwarding No Answer:
Dial: *920
Press: The "Call" or "Send" button.
Important Note: While these specific codes exist, *73 is generally the most effective for disabling all active call forwarding set up via dialing codes.
Step 3: Unforward Calls Using the My Verizon App or Website
If you prefer a visual interface or set up call forwarding through Verizon's digital platforms, this method is for you.
Sub-heading 3.1: Using the My Verizon App
The My Verizon app provides a convenient way to manage your account from your smartphone.
Action 1: Open the My Verizon App on your smartphone.
Action 2: Log in with your Verizon User ID and Password.
Forgot your credentials? There are "Forgot User ID" and "Forgot Password" links available on the login screen.
Action 3: Navigate to the "Account" or "Devices" section. The exact path might vary slightly depending on the app version, but generally look for options related to your phone line or services.
Action 4: Look for "Call Settings," "Call Forwarding," "Features," or "Manage Services."
Action 5: Locate the Call Forwarding option and toggle it OFF or select the option to disable it.
Action 6: Save any changes if prompted.
Pro Tip: The search bar within the My Verizon app can be incredibly helpful. Try searching for "Call Forwarding" if you're having trouble locating the setting.
Sub-heading 3.2: Using the My Verizon Website
Tip: Keep your attention on the main thread.
Accessing your account through the My Verizon website on a computer provides a broader view of your settings.
Action 1: Open your web browser and go to the Verizon website (
www.verizon.com Action 2: Click on "My Verizon" and then "Sign In."
Action 3: Enter your Verizon User ID and Password and click "Sign In."
Action 4: Once logged in, navigate to the "My Devices" or "Account" section.
Action 5: Look for options like "Manage Devices," "Call Features," or "Services & Perks."
Action 6: Find the "Call Forwarding" setting. It might be under a subsection for "Call Settings" or "Advanced Call Features."
Action 7: Uncheck the box next to call forwarding, or select the option to disable it.
Action 8: Confirm and save your changes. You might receive a confirmation message.
Step 4: Contact Verizon Customer Service (If All Else Fails)
If you've tried the previous methods and are still having trouble unforwarding your calls, or if you had customer service set it up initially, it's time to reach out to Verizon directly.
Sub-heading 4.1: Preparing for Your Call
Having your account information ready will expedite the process.
Gather:
Your Verizon account number.
The phone number you're trying to unforward.
Your account PIN or the answer to your security question.
A brief explanation of when and how you believe call forwarding was activated.
Sub-heading 4.2: How to Reach Verizon Customer Service
Verizon offers several ways to get in touch with their support team.
Option 1: Call Customer Service
Dial: *611 from your Verizon wireless phone (it's free!).
Dial: 1-800-922-0204 from any phone.
Listen carefully to the prompts and select the option for technical support or managing services.
Option 2: Chat Online
Visit the Verizon website and look for the "Contact Us" or "Support" section.
Find the option for "Chat with us" or "Live Chat."
Explain your issue to the virtual assistant or a live agent.
Option 3: Visit a Verizon Store
If you prefer in-person assistance, use the Verizon website to find the nearest Verizon store.
Call ahead to see if an appointment is recommended.
Be prepared to show photo ID for account verification.
Be patient and clearly explain your situation to the representative. They have the tools to access your account and disable call forwarding for you.
Step 5: Verify Call Forwarding is Disabled
After attempting to unforward your calls using any of the above methods, it's crucial to verify that the change has taken effect.
Sub-heading 5.1: Test Your Phone
The simplest way to confirm is to test it yourself.
Tip: Don’t skip — flow matters.
Action 1: Ask a friend or family member to call your Verizon number.
Action 2: If the call rings directly to your phone, then call forwarding has been successfully disabled!
Action 3: If it still goes to the forwarded number or voicemail, revisit the steps above or contact Verizon support if you haven't already.
Sub-heading 5.2: Check Your My Verizon Account Again
For an added layer of confirmation, log back into your My Verizon app or website.
Action: Navigate to the "Call Forwarding" settings and confirm that the feature is showing as "OFF" or "Disabled."
Troubleshooting Common Issues
"The code didn't work!"
Ensure you're dialing the correct code (e.g., *73).
Sometimes, a temporary network glitch can prevent codes from working. Try again after a few minutes, or restart your phone.
If you have a business account, the codes might be different or managed by an administrator.
"I can't find the setting in My Verizon!"
The My Verizon app and website interfaces can change. Use the search bar if available.
Check under different sections like "Account," "Devices," "Features," "Services," or "Call Settings."
Ensure you are logged in as the account owner or an authorized user with permission to make changes.
"My phone keeps forwarding even after disabling!"
This is rare, but if it happens, contact Verizon customer service immediately. There might be an underlying account issue.
10 Related FAQ Questions
How to disable call forwarding on a specific line in a multi-line account?
Log into My Verizon, navigate to "My Devices," select the specific line, and then access its call forwarding settings to disable it individually.
How to check if call forwarding is currently active on my Verizon line?
Dial *73 (or call your number from another phone) and observe where the call rings. You can also check the "Call Forwarding" settings in the My Verizon app or website.
How to turn off conditional call forwarding (when busy/no answer) on Verizon?
While *73 typically disables all, you can try dialing *900 (busy) and *920 (no answer) individually. The My Verizon app/website also allows managing these settings.
QuickTip: Short pauses improve understanding.
How to disable Verizon call forwarding if I don't have access to my phone?
You can disable it by logging into the My Verizon website from a computer or another device with internet access.
How to prevent accidental call forwarding on my Verizon phone?
Be cautious when dialing codes. Familiarize yourself with the codes and their functions to avoid unintended activation. Regularly check your call settings.
How to manage call forwarding settings for a business Verizon account?
Business accounts often have different management portals or require an administrator to make changes. Contact your company's IT or Verizon business support.
How to forward calls to voicemail directly on Verizon?
You typically don't need to forward to voicemail. If calls aren't answered, they automatically go to voicemail. However, you can manage voicemail settings in My Verizon.
How to turn off call forwarding for international calls on Verizon?
Call forwarding settings apply globally regardless of the incoming call's origin. Disabling standard call forwarding will also stop international calls from being forwarded.
How to get a list of active call forwarding numbers on my Verizon account?
The My Verizon app/website will show you the number your calls are being forwarded to if the feature is active. Customer service can also confirm this.
How to re-enable call forwarding after disabling it on Verizon?
To re-enable, simply dial the original activation code (e.g., *72 followed by the number you want to forward to) or reactivate it through the My Verizon app or website.
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