Ending your relationship with an internet provider can sometimes feel more complicated than a bad breakup, and canceling Verizon LTE Home Internet is no exception. But don't fret! With this comprehensive, step-by-step guide, you'll navigate the process with confidence and minimize any potential headaches. Let's get started!
Are you absolutely sure you want to cancel?
Before we dive in, let's take a moment. Is there anything Verizon could do to keep your business? Sometimes, calling them for troubleshooting or discussing alternative plans might address your concerns without the need for a full cancellation. If you're encountering technical issues, their support team might be able to resolve them. If you're looking for a better deal, they might have promotions or different plans available. However, if your mind is made up, then let's proceed!
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| How To Cancel Verizon Lte Home Internet |
Step 1: Gather Your Account Information
This might seem obvious, but having all your details ready will make the cancellation process significantly smoother. Trust us on this one.
What You'll Need:
Account Holder's Name: The primary name on the Verizon account.
Account Number: This is crucial! You can usually find it on your bill or by logging into your My Verizon account online.
Account PIN or Last Four Digits of Account Holder's Social Security Number: Verizon uses this to verify your identity.
Associated Phone Number (if applicable): If your LTE Home Internet is bundled with a mobile plan, have that number ready.
Reason for Cancellation: While not strictly required, having a clear and concise reason can help you navigate retention efforts. Common reasons include moving to an area without Verizon LTE Home Internet coverage, switching to a different provider, or dissatisfaction with service/price.
Step 2: Contact Verizon Customer Service
This is the most critical step, as Verizon generally requires you to call them to cancel your LTE Home Internet service. While some online options exist for checking eligibility to disconnect, a direct phone call is usually necessary to complete the cancellation.
How to Reach Them:
QuickTip: Every section builds on the last.
Call their dedicated Service Line: The most reliable number for Verizon customer service is 1-800-922-0204.
Operating Hours: Be mindful of their operating hours to avoid multiple calls. Typically, their service line is open:
Monday - Saturday: 8 AM - 7 PM (local time zone)
Sunday: 8 AM - 5 PM (local time zone)
During the Call:
Be Patient: You might experience hold times, especially during peak hours.
Clearly State Your Intent: As soon as you connect with a representative, clearly state that you wish to cancel your Verizon LTE Home Internet service.
Provide Verification: Be prepared to provide the account information you gathered in Step 1.
Decline Retention Offers (if applicable): Verizon representatives are often trained to retain customers. They might offer discounts, plan changes, or temporary suspensions. Politely but firmly decline if you're set on canceling. You might hear offers like:
A temporary service suspension.
Switching to a cheaper plan.
A monthly discount.
Request a Cancellation Ticket Number: This is incredibly important for your records. Always ask for a cancellation confirmation number or ticket number. This serves as proof that you initiated the cancellation and can be referenced if any issues arise later.
Confirm the Effective Cancellation Date: Clarify the exact date your service will be disconnected. Cancellations typically become effective on the last day of your current billing cycle.
Step 3: Understand the Financial Implications
Before finalizing your cancellation, it's vital to understand any potential charges or refunds.
Key Considerations:
Prorated Charges: Verizon typically does not prorate your final month's service. This means you'll be responsible for the full monthly charge up to your cancellation date, even if you cancel partway through a billing cycle.
Early Termination Fees (ETFs):
Good News: Verizon LTE Home Internet generally has no annual contract, meaning you typically won't incur an early termination fee for canceling the service itself.
Important Caveat: While the LTE Home Internet service generally doesn't have an ETF, if you purchased your device (the Verizon Internet Gateway) on a monthly installment plan and cancel service before paying it off, you will likely be responsible for the remaining balance on the device. Check your original agreement for details on device payment plans.
Unreturned Equipment Fees: This is a major point! If you do not return Verizon-owned equipment within the specified timeframe (usually 30 days from disconnection), you will be charged a significant unreturned equipment fee. We'll cover equipment return in the next step.
Final Bill: Expect a final bill that includes any remaining charges, prorated usage (if applicable), and any unreturned equipment fees if you fail to send back the device.
Step 4: Return Your Verizon-Owned Equipment
This is a critical step to avoid additional charges. Verizon requires you to return their equipment after cancellation.
Identifying the Equipment:
Verizon Internet Gateway (Router): This is the main device that provides your internet connection.
Any other Verizon-provided accessories: This could include power adapters, Ethernet cables, etc.
Tip: Skim once, study twice.
How to Return Your Equipment:
Wait for Return Instructions: After you disconnect service, Verizon should email you equipment return information. Pay close attention to these instructions.
UPS Store Drop-off (Most Common Method): Verizon typically partners with UPS for equipment returns.
You will usually need to contact Verizon to initiate the return process. They will then provide you with details on which UPS stores accept returns.
Take your equipment (router, power cords, etc.) to an authorized UPS Store.
The UPS Store will scan the equipment's serial numbers, package it, and ship it back to Verizon.
Crucially, obtain and keep the return receipt! This receipt is your proof of return and will be invaluable if there's any dispute about whether the equipment was returned.
Do NOT Return to a Verizon Store (for canceled lines): Verizon stores generally do not accept returns for Home Internet equipment for lines that have already been canceled. You must follow their specified return process (usually via UPS).
Timeliness is Key: You typically have 30 days from the date of cancellation to return the equipment. Failure to do so will result in an unreturned equipment fee.
What Happens if You Don't Return Equipment?
You will be charged an "unreturned equipment fee." This fee can be substantial (e.g., up to $300 for certain gateways).
Even if you return the equipment after being charged, Verizon will refund the fee, but it can take 30-60 days for them to process. In the meantime, you're responsible for covering that cost to avoid late fees.
Step 5: Monitor Your Final Bill and Account
After cancellation and equipment return, it's wise to keep an eye on your Verizon account.
What to Look For:
Confirmation of Disconnection: Ensure your service is indeed disconnected on the agreed-upon date.
Final Bill Accuracy: Review your final bill carefully for any unexpected charges, especially unreturned equipment fees.
Refunds: If you returned equipment or had any prorated credits due, verify that these refunds are processed correctly. It may take 30-60 days for security deposits or unreturned equipment fee refunds to be processed.
Account Access: Your My Verizon online account access might be limited or eventually terminated after cancellation. Make sure you've downloaded any past bills or statements you might need.
By following these steps meticulously, you can ensure a smooth and efficient cancellation of your Verizon LTE Home Internet service, minimizing surprises and extra costs.
Frequently Asked Questions
How to check if I have a contract with Verizon LTE Home Internet?
Reminder: Save this article to read offline later.
Verizon LTE Home Internet typically does not have annual contracts. However, if you received a special promotional offer or a device on an installment plan, there might be terms associated with those. Always refer to your original service agreement or contact Verizon customer service to confirm your specific contract details.
How to avoid early termination fees when canceling Verizon LTE Home Internet?
Since Verizon LTE Home Internet generally doesn't have an annual contract, you typically won't face an early termination fee for the service itself. The primary fee to avoid is the unreturned equipment fee, which you can prevent by returning all Verizon-owned equipment promptly. If you have an outstanding device payment balance, that will also be due upon cancellation.
How to get a confirmation of my Verizon LTE Home Internet cancellation?
During your cancellation call, always ask the representative for a cancellation confirmation number or ticket number. Note this number down for your records. Verizon may also send you an email confirmation of your disconnection.
How to return Verizon LTE Home Internet equipment after cancellation?
After canceling, Verizon will typically send you instructions via email. The most common method is to take the equipment to an authorized UPS Store. They will scan the serial numbers, package it, and ship it. Remember to get and keep the return receipt as proof.
How to find my Verizon LTE Home Internet account number?
You can usually find your Verizon LTE Home Internet account number on your monthly billing statement. You can also log into your My Verizon account online or through the My Verizon app to find this information.
Tip: Make mental notes as you go.
How to contact Verizon customer service for cancellation?
The best way to cancel Verizon LTE Home Internet is by calling their customer service line at 1-800-922-0204. Be prepared with your account details and to confirm your identity.
How to avoid being charged for unreturned Verizon LTE Home Internet equipment?
Return all Verizon-owned equipment (router, power cords, etc.) to an authorized UPS store within 30 days of your service disconnection. Ensure you obtain a receipt confirming the return of the equipment.
How to dispute an unreturned equipment fee from Verizon?
If you returned the equipment and were still charged, use your return receipt as proof. Contact Verizon customer service and provide them with the tracking information or receipt details to dispute the charge. Allow 30-60 days for them to process returns and issue refunds for such fees.
How to know if my Verizon LTE Home Internet service has been fully canceled?
After your confirmed cancellation date, check if your internet service is indeed no longer active. Monitor your My Verizon account (if accessible) and your final bill to ensure no further charges appear and that the cancellation is reflected.
How to handle retention offers when canceling Verizon LTE Home Internet?
Be polite but firm. Thank the representative for their offer, but reiterate your decision to cancel. Have your reason for canceling ready, which can help them understand your needs and reduce the back-and-forth.
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