Have you ever found yourself wondering who called you last week, or perhaps needed to verify the time of an important business call from a month ago? Whatever your reason, accessing your call log on Verizon is a common need. And guess what? You're in the right place! This comprehensive guide will walk you through every step, ensuring you can easily view your call history, whether you're using the My Verizon app, the website, or even need to dig a little deeper for older records.
Let's dive in and unlock your Verizon call history!
Viewing Your Call Log on Verizon: A Step-by-Step Guide
Verizon offers a few convenient ways to access your call history. The method you choose will depend on how far back you need to go and whether you prefer using your phone or a computer.
 |
| How To View Call Log On Verizon |
Step 1: Decide Your Access Method – App or Website?
Before we begin, let's figure out the most convenient way for you to view your call logs. Do you prefer the ease of a mobile app, or are you more comfortable navigating a website on a larger screen? Both offer robust options for checking your call history.
My Verizon App: Ideal for quick checks of recent activity and current billing cycles. It's perfect for on-the-go access.
My Verizon Website: Best for viewing more detailed history, downloading bills, and accessing older records. This is your go-to for comprehensive insights.
Once you've decided, proceed to the relevant step below!
Step 2: Accessing Call Logs via the My Verizon App (For Recent History)
The My Verizon app is a powerful tool for managing your account, and that includes viewing your call history. This method is excellent for seeing usage details for the current billing period and summaries for the past 90 days.
Sub-heading: Downloading and Logging In
Download the My Verizon App: If you don't already have it, download the My Verizon app from your device's app store:
For Android users: Search for "My Verizon" on the Google Play Store.
For iPhone users: Search for "My Verizon" on the Apple App Store.
Open the App and Log In:
Launch the My Verizon app on your smartphone.
You'll be prompted to sign in. Enter your Verizon User ID or mobile number and your password. If you've forgotten your login details, there are options to retrieve them.
Pro-Tip: Enable Face ID or fingerprint login for quicker access in the future!
Sub-heading: Navigating to Your Call History
QuickTip: Look for repeated words — they signal importance.
Tap the "Account" Tab: Once logged in, look for the "Account" tab, usually located at the bottom of the screen. Tap on it.
Select "Bill Overview" or "Usage": Depending on the app version, you might see "Bill Overview" or a direct "Usage" section. Tap on the relevant option.
Review Usage Details:
You'll likely see an overview of your current data usage.
Look for a section related to "Line usage details" or "Review usage" for the period you need.
Scroll down to find categories like "Talk" or "Calls." Tapping on these will often expand to show a detailed list of incoming, outgoing, and missed calls, including dates, times, and durations.
Step 3: Accessing Call Logs via the My Verizon Website (For Detailed & Older History)
The My Verizon website provides a more expansive view of your call history, allowing you to go back further than the app and download detailed records. This is particularly useful for past 18 billing cycles and for accessing printable PDF bills that include call details.
Sub-heading: Logging In to My Verizon Online
Open Your Web Browser: Go to the official My Verizon website. You can typically find it by searching "My Verizon" or going directly to
verizon.com/myverizon Sign In:
Enter your Verizon User ID or mobile number and your password.
If you're using a public computer, always remember to log out when you're finished.
Sub-heading: Locating Your Call Records
Navigate to "Usage" or "Bill & Payment History": Once signed in, look for a "Usage" or "Bill & Payment History" section in the main navigation menu or on your account dashboard.
View Previous Usage/Bills:
On the "Usage" page, you'll often see options to "View previous usage" or "View usage summaries."
If you're on the "Bill & Payment History" page, you'll see a list of your past bills.
Select a Billing Period: Choose the specific billing period for which you want to view call details. You can typically go back up to 18 months.
View or Download the Bill PDF:
For a detailed call log, you'll generally need to view or download the printable PDF bill. This PDF will contain a breakdown of your talk, text, and data usage, including specific call details (number called/received, date, time, duration).
Important Note: If you have an Unlimited plan, your bill PDF will show call details but not data usage.
Step 4: Accessing Older Call Records (Beyond 18 Months)
What if you need call records from more than 18 months ago? Verizon retains records for a longer period, but accessing them requires a slightly different approach and might involve a fee.
Sub-heading: Contacting Verizon Customer Service
Gather Your Account Information: Have your account number and PIN/security question answers ready.
Call Verizon Customer Service: Dial 1-800-922-0204 (for postpaid) or 1-800-888-294-6804 (for prepaid).
Request Archived Bills/Call Details: Explain to the representative that you need call history from beyond the 18-month online availability.
They can typically provide bill reprints for up to 7 years.
Be aware that there may be a reprint fee per statement (e.g., $5.00 per bill).
The representative will guide you through the process of how these older records will be sent to you (e.g., via mail or email).
 |
Sub-heading: Legal and Subpoena Requests
For legal purposes, if you require call records for an even longer period or for information not typically provided to the account holder (like specific text message content, which Verizon does not store), a subpoena or court order may be required. This process is usually handled by legal professionals. Verizon's Security Assistance Team processes such legal demands.
QuickTip: Don’t ignore the small print.
Step 5: Understanding Your Call Log Details
Once you've accessed your call log, whether through the app or website, you'll find various pieces of information.
Sub-heading: Key Information Provided
Date and Time: When the call was placed or received.
Number Called/Received: The phone number involved in the communication.
Duration: How long the call lasted (in minutes and seconds).
Type of Call: Often indicated as "Incoming," "Outgoing," or "Missed."
Note: Verizon's call logs do not include the content of text messages or details of calls made through third-party messaging apps (e.g., WhatsApp, iMessage). Only standard SMS/MMS usage is logged.
Step 6: Troubleshooting Common Issues
Sometimes, you might encounter a hiccup when trying to view your call logs. Here are some common issues and their solutions.
Sub-heading: "I can't log in!"
Double-check your credentials: Ensure your User ID/mobile number and password are correct.
Forgot Password/User ID: Use the "Forgot Password" or "Forgot User ID" links on the login page to reset or retrieve your information.
Account Lockout: If you've tried too many times, your account might be temporarily locked. Wait a bit and try again, or contact Verizon customer support.
Sub-heading: "My recent calls aren't showing up!"
Refresh the app/page: Sometimes a simple refresh can update the displayed information.
Check the billing cycle: Ensure you are looking at the current billing period or the most recent usage summaries. Call logs may not appear immediately after a call is made; there can be a slight delay in processing.
App/Browser Issues: Try clearing your app's cache or using a different web browser.
Sub-heading: "Why can't I see details for more than 18 months?"
As mentioned in Step 4, online access is limited to 18 months of billing history. For older records, you'll need to contact Verizon Customer Service directly.
Tip: Break down complex paragraphs step by step.
10 Related FAQ Questions
How to access call history on Verizon prepaid?
Verizon prepaid customers can view their call history and usage details through the My Verizon app or the My Verizon website by logging in with their prepaid mobile number and password, typically under the "Usage" or "Documents, receipts and agreements" sections.
How to check call logs on Verizon mobile app?
To check call logs on the My Verizon app, open the app, tap the "Account" tab, then navigate to "Bill Overview" or "Usage." From there, you can often tap on "Talk" or "Calls" to see a detailed breakdown of incoming, outgoing, and missed calls for the current or recent billing periods.
How to download Verizon call log?
You can download your Verizon call log by signing into the My Verizon website, going to "Bill & Payment History," selecting a billing period (up to 18 months back), and choosing to "View or Save printable bill (PDF)." The PDF bill will include detailed call records.
How to get Verizon call records for past 2 years?
To get Verizon call records for the past 2 years, log into the My Verizon website, where you can access up to 18 months of detailed bills. For records beyond 18 months but within 7 years, you will need to contact Verizon Customer Service at 1-800-922-0204 and request archived bill reprints, which may incur a fee.
How to see deleted call logs on Verizon?
Tip: Use the structure of the text to guide you.
Verizon does not typically store deleted call logs from your device. However, your detailed bill from Verizon (accessible via the My Verizon app or website for recent periods, or by contacting customer service for older bills) will still show records of calls made and received, regardless of whether they were deleted from your phone's local call history.
How to view Verizon call history online?
To view Verizon call history online, go to the My Verizon website (
How to print Verizon call log?
You can print your Verizon call log by signing into the My Verizon website, accessing your "Bill & Payment History," and then viewing or downloading the PDF version of your bill. Once the PDF is open, you can use your browser's or PDF reader's print function to print the document.
How to get old Verizon call records?
To get old Verizon call records (beyond 18 months), you must contact Verizon Customer Service at 1-800-922-0204 (postpaid) or 1-800-888-294-6804 (prepaid) and request bill reprints. These can often go back up to 7 years, and a fee per statement may apply.
How to check call duration on Verizon call log?
The call duration is typically included in the detailed call logs available on your My Verizon bill (PDF version) or within the My Verizon app's usage details. After accessing your call history, look for a column or field labeled "Duration" next to each call entry.
How to see text message history on Verizon?
Verizon's call logs and bills primarily show the number of text messages sent and received, along with the date and time. However, Verizon does not provide the content of text messages themselves. For message content, you would need to access the messages directly from your device, its cloud backup, or a third-party messaging app's history.
 |
