Ever found yourself in a bind, needing to check an important voicemail but your Verizon phone is nowhere in sight? Maybe it's dead, lost, or you simply don't have it on you. Don't panic! Accessing your Verizon voicemail from another phone is a common and straightforward process. This guide will walk you through every step, ensuring you never miss a crucial message, no matter the circumstances.
Step 1: Do You Know Your Voicemail Password?
This is the most crucial first step! Without your voicemail password (also known as a PIN), you won't be able to access your messages from another phone.
If you know your password: Great! You're already ahead of the game. Proceed to Step 2.
If you don't know your password or have never set one up: Don't worry, it's a common situation. You'll need to reset it first.
Resetting Your Voicemail Password:
From your Verizon Phone (if accessible):
Dial
*86(or hold down the1key) to access your voicemail.Follow the prompts to navigate to the Personal Options or Security menu.
Look for an option to change or reset your password.
Through My Verizon Website:
Go to the official Verizon website (verizon.com) and log in to your My Verizon account.
Navigate to the "Account" section, then "My devices" or "Device Overview."
Select the specific device for which you want to reset the voicemail password.
Look for "Settings & Preferences" and then "Manage voicemail password."
You'll likely have options to "Create my own password" or "Choose a password for me." Follow the prompts to set a new 4-7 digit password. Remember, it usually cannot have repeating digits (e.g., 1111) or consecutive digits (e.g., 1234).
By Calling Verizon Customer Service:
From any phone, dial
*611(from a Verizon mobile) or1-800-922-0204(from any phone) to reach Verizon Customer Service.Explain that you need to reset your voicemail password. Be prepared to verify your identity.
Be aware that resetting your password this way might sometimes clear your existing voicemails, so it's a last resort if you have important messages you haven't saved.
Step 2: Calling Your Verizon Voicemail from Another Phone
Once you have your voicemail password, you're ready to access your messages remotely. This process is generally the same whether you're using a landline, another mobile phone, or even an international phone.
Sub-heading: Using a Different Mobile Phone or Landline
Dial Your Own Verizon Mobile Number: Using the other phone, dial your 10-digit Verizon mobile number (including the area code). You are essentially calling your own phone.
Wait for the Voicemail Greeting: Let the call go through to your voicemail. You will hear your personalized greeting or the standard Verizon greeting.
Interrupt the Greeting: As soon as you hear any part of the voicemail greeting begin (before or after it finishes), press the
#(pound) key. This is critical as it tells the system you want to access the mailbox, not leave a message.Note: Some older systems or other carriers might use the
*(star) key, but for Verizon, the#key is typically the one to use.
Enter Your Voicemail Password: The system will then prompt you to enter your voicemail password (the one you verified or reset in Step 1). Enter your 4-7 digit password.
Press
#Again (Usually): After entering your password, you will often need to press the#key again to confirm.Follow the Prompts: You'll now be in your voicemail menu. Listen carefully to the automated voice prompts. Typically:
Press
1to listen to new messages.Press
3to fast forward.Press
1to rewind.Press
7to delete a message.Press
9to save a message.Press
0for help.Press
*to exit.
Sub-heading: Accessing Voicemail While Traveling Internationally If you're outside the U.S. and need to check your Verizon voicemail, the process is slightly different to ensure you don't incur expensive roaming charges by calling your own number directly.
Use Verizon's International Voicemail Access Number: Instead of calling your own 10-digit number, you should dial Verizon's international voicemail access number. This number is typically
+1 (845) 613-8700.The
+1is important for international dialing, representing the U.S. country code.
Follow the Prompts: Once connected, the system will ask you to enter your 10-digit Verizon mobile number, followed by your voicemail password.
Manage Your Messages: From there, the menu prompts will be similar to those you'd hear when calling from within the U.S.
Step 3: Troubleshooting Common Issues
Sometimes, things don't go as smoothly as planned. Here are some common issues and how to troubleshoot them:
"My voicemail isn't picking up when I call my own number!"
Ensure your phone isn't set to "Do Not Disturb" or "Silent" mode that would prevent calls from going to voicemail.
Check if your phone is forwarding calls to another number. If call forwarding is active, your calls won't go to voicemail. You can deactivate call forwarding by dialing
*73from your Verizon phone.Verify your phone has service. If your phone is in an area with no signal, calls may not route correctly to voicemail.
If you have Visual Voicemail: On some Android devices, Visual Voicemail requires a mobile data connection. If you're on Wi-Fi and not getting notifications, try turning off Wi-Fi briefly to see if messages pop up. Some users have also reported success by disabling VPNs.
"The
#key isn't working to interrupt the greeting!"While
#is standard for Verizon, some older systems or unique setups might use*(star). Try pressing*instead if#doesn't work.Ensure you're pressing the key immediately as the greeting begins, not waiting for it to finish.
"I entered my password, but it says it's incorrect!"
Double-check the password. It's easy to misdial.
Refer back to Step 1 and reset your voicemail password through My Verizon or by calling customer service.
"My voicemail box is full."
You'll need to access your voicemail and delete old messages to make space for new ones. Follow the instructions in Step 2, and then use the prompt (usually
7) to delete messages.
"I can't hear my messages clearly."
Check the volume on the phone you are using.
Try calling from a different phone or a landline if possible, as the audio quality can vary.
Important Tips for Voicemail Management:
Set a Strong Password: Avoid obvious passwords like your birthday, part of your phone number, or simple sequences like 1234. A strong, random password provides better security.
Regularly Check Messages: Even if you primarily use Visual Voicemail, it's good practice to call in occasionally, especially if you suspect issues or need to manage older messages.
Save Important Messages: If a voicemail is truly important, consider recording it on another device or using a third-party service that can convert voicemails to audio files. Verizon sometimes offers options to save messages to your device.
Be Aware of Storage Limits: Basic Verizon voicemail typically stores up to 20 messages, with each message up to 3 minutes long. Keep your mailbox tidy to ensure you don't miss new voicemails due to a full inbox.
By following these comprehensive steps, you'll be able to confidently check your Verizon voicemail from any phone, ensuring you stay connected and informed, even when your primary device isn't available.
Frequently Asked Questions (FAQs)
How to access Verizon voicemail when my phone is dead?
You can access your Verizon voicemail even if your phone is dead by calling your 10-digit Verizon mobile number from another phone (landline or another mobile). When your voicemail greeting starts, press the # key, then enter your voicemail password.
How to check Verizon voicemail from a landline?
Dial your 10-digit Verizon mobile number from the landline. As soon as your voicemail greeting begins, press the # key to interrupt it. Then, enter your voicemail password when prompted.
How to check Verizon voicemail from an international number?
When overseas, dial +1 (845) 613-8700. The system will then prompt you to enter your 10-digit Verizon mobile number and your voicemail password.
How to reset my Verizon voicemail password?
You can reset your Verizon voicemail password via the My Verizon website by logging in and navigating to Account > My Devices > Device Overview > Manage voicemail password. Alternatively, you can call Verizon Customer Service at *611 (from a Verizon phone) or 1-800-922-0204.
How to find my Verizon voicemail number?
Your voicemail access number for a Verizon mobile phone is usually your own 10-digit mobile number. You can also dial *86 from your Verizon phone to access it directly.
How to listen to saved voicemails on Verizon?
After accessing your voicemail (by calling your number and entering your password), the automated prompts will guide you to listen to saved messages. Usually, it's an option after new messages, or you might need to press a specific number (like 9 to save or 1 to listen).
How to delete Verizon voicemails from another phone?
While listening to messages after accessing your voicemail from another phone, the prompts will give you an option to delete. Typically, pressing 7 will delete the current message.
How to set up Verizon voicemail for the first time?
From your Verizon phone, dial *86 (or hold 1). Follow the prompts to choose a language, create your 4-7 digit password, record your name/signature, and set up your greeting.
How to bypass the voicemail greeting on Verizon?
When calling your Verizon number from another phone, you can bypass the greeting by pressing the # key as soon as you hear it start.
How to fix Verizon voicemail not working?
First, ensure you have a voicemail password. If you're using Visual Voicemail, try turning off Wi-Fi and/or any VPNs to see if messages sync. You can also clear the app data for your Visual Voicemail app (Android) or contact Verizon Customer Service for a voicemail reset.