Do you want to dive into a world of compelling dramas, hilarious comedies, groundbreaking documentaries, and live sports? Then you're likely eager to access Max (formerly HBO Max) through your Verizon subscription! Whether you have it bundled with your Fios TV plan, a qualifying Verizon Wireless unlimited plan, or a Verizon Home Internet service, getting signed in can sometimes feel like a treasure hunt. But don't worry, we're here to make it super easy for you.
Let's get you set up to stream all your favorite content!
How to Sign Into Max (formerly HBO Max) Through Verizon: A Comprehensive Guide
Accessing Max through your Verizon account typically involves two main stages: activating your Max perk through your Verizon account, and then signing in to the Max app or website. We'll cover both scenarios and troubleshoot common issues along the way.
Step 1: Confirm Your Verizon Max Eligibility (Don't Skip This!)
Before you even think about downloading the Max app, let's make sure your Verizon plan actually includes Max. This is the most crucial first step!
Check Your Verizon Plan Details:
For Verizon Wireless customers: Many Unlimited plans, such as Unlimited Ultimate, Unlimited Plus, and Unlimited Welcome, offer Max (with Ads) as a perk. You might need to add it to your line as a perk for an additional monthly fee (often a discounted rate compared to subscribing directly).
For Verizon Fios TV customers: If you subscribe to certain Fios TV packages that include HBO, you'll likely have Max access automatically.
For Verizon Home Internet customers: Select 5G Home, 5G Home Plus, 5G Home Ultimate, LTE Home, and LTE Home Plus plans may also offer Max as a perk.
How to Verify Your Eligibility:
Via My Verizon App: Open the My Verizon app on your smartphone or tablet. Look for a section related to "Services & Perks" or "My Services." You should see an option to manage your perks or view what's included in your plan. If Max (or HBO Max) is an eligible perk, you'll typically see a "Set up" or "Activate" button next to it.
Via My Verizon Website: Go to the My Verizon website (
verizon.com/myverizon
If you're unsure after checking, it's always best to contact Verizon customer support directly to confirm your eligibility.
Step 2: Activating Your Max Perk Through Verizon
Once you've confirmed your eligibility, the next step is to activate the Max perk within your Verizon account. This links your Verizon subscription to a Max account.
Option A: Activating via My Verizon App
Open the My Verizon app on your phone or tablet.
If prompted, enter your password, fingerprint, or Face ID.
Navigate to the "My services & perks" section (the exact phrasing might vary slightly).
Look for the "Netflix & Max" perk (or similar phrasing) and tap "Set up".
You'll likely see a message like "You've added Netflix & Max..." Tap "Continue".
In the Max section, tap "Get started".
You'll be directed to either create a new Max account or link an existing one.
For New Max Subscribers: Enter your preferred email address, name, and create a strong password. Tap "Create Account". You may then be prompted to choose a plan (if there are upgrade options from the "With Ads" version) or simply "Start Streaming".
For Existing Max/HBO Max Subscribers: Enter the email address associated with your existing Max account. You might then receive a one-time verification code to that email. Enter the code in the app. Confirm that you want to connect your Verizon-billed subscription to your existing Max account. This will link your previous watch history and profiles. Tap "Start Streaming".
Option B: Activating via My Verizon Website
Open a web browser on your computer and go to
verizon.com/myverizon Sign in to your Verizon account.
Navigate to "Services & perks" then "Manage services & perks".
Find the "Netflix & Max" perk and click "Set up".
Similar to the app, you'll see a confirmation message. Click "Continue".
In the Max section, click the "Set up" or activation button.
You will be prompted to either create a new Max account or link an existing one.
For New Max Subscribers: Fill in the required details (email, name, password) and click "Create Account". Then, proceed to "Start Streaming" or explore upgrade options.
For Existing Max/HBO Max Subscribers: Enter your existing Max email address. You'll then be asked to verify your email, often by entering a one-time code sent to that email. Once verified, confirm the linking of your Verizon subscription.
Important Notes During Activation:
Patience is a virtue! It can sometimes take up to 15 minutes for your Verizon account to fully update after adding the perk.
Check your spam/junk folder for any verification emails from Max.
If you have an existing Max subscription billed directly through Max, linking it through Verizon will typically cancel your direct billing and transfer the billing responsibility to Verizon. Any previous free trials or promotions might be forfeited, and certain add-ons (like the B/R Sports Add-On) might not carry over.
Step 3: Signing Into the Max App or Website
Once your Max perk is activated through Verizon, you can now sign in to start streaming!
Option A: Signing In on a TV Device (Smart TV, Streaming Stick, Gaming Console)
Download the Max app from your TV's app store (e.g., Roku Channel Store, Apple App Store, Google Play Store, Amazon Appstore).
Open the Max app.
On the sign-in screen, you'll usually see a few options. Look for something like "Sign In with a Provider," "Link Your Provider," or "Sign In through TV or Mobile Provider."
The app will typically provide you with a 6-digit code and instruct you to go to
max.com/tvsignin max.com/providers On your phone or computer, go to the provided URL and enter the 6-digit code from your TV screen.
You'll then be prompted to select your provider. Choose "Verizon".
You'll be redirected to the Verizon sign-in page. Enter your My Verizon username and password.
After successfully signing in with Verizon, the Max app on your TV should automatically refresh, and you'll be signed in. Choose your profile, and you're ready to stream!
Option B: Signing In on a Mobile Device (Phone or Tablet) or Computer
Download the Max app from your device's app store (Google Play Store for Android, Apple App Store for iOS) or go to max.com in your web browser.
Open the Max app or visit max.com.
Select "Sign In."
Look for the option "Sign In with a Provider" or similar.
Choose "Verizon" from the list of providers.
You will be redirected to the Verizon sign-in page. Enter your My Verizon username and password.
Once authenticated, you'll be redirected back to the Max app or website, and you should be signed in.
Step 4: Troubleshooting Common Sign-In Issues
Sometimes, things don't go as smoothly as planned. Here are some common issues and how to resolve them:
"Provider account already registered" or "Email address already in use": This means your Verizon account is already linked to a Max account. Instead of trying to connect a provider, try signing in directly with the Max email and password that was created or linked during the initial activation process (Step 2). If you forgot your Max password, use the "Forgot Password?" option on the Max sign-in page.
Can't sign in to your Verizon account: Make sure you can log in to your My Verizon account directly on the Verizon website. If you're having trouble there, you'll need to resolve that with Verizon support first (e.g., resetting your Verizon password). Max support cannot help with Verizon login credentials.
6-digit code not working or page is blank:
Ensure your TV and the device you're using for
max.com/tvsignin Try opening an incognito or private Browse window on your computer/phone for
max.com/tvsignin Clear your browser's cookies and cache.
Try a different web browser.
Close and reopen the Max app on your TV.
Max app crashing or not loading:
Delete and reinstall the Max app on your device. This often resolves corrupted data.
Clear the cache for the Max app in your device's settings.
Restart your streaming device or smart TV.
"HBO Max subscription required" message despite having the perk:
Double-check Step 1 and Step 2 to ensure the Max perk is actively enabled and activated on your Verizon account. It's possible it wasn't fully provisioned or there was a delay.
Contact Verizon support. This specific message often indicates an issue on Verizon's end with linking your subscription to Max.
Incorrect plan type (e.g., seeing ads when you should be ad-free):
Verify your Max plan type within the Max app settings (Profile -> Subscription).
Confirm with Verizon that the correct Max plan (e.g., Ad-Free) is associated with your perk, especially if you upgraded.
Remember, the goal is to get your Verizon account successfully linked to a Max account. Once that's done, you'll use the Max account's email and password (the one you set up or linked during activation) to sign in to Max on most devices. If you're signing in via "TV Provider," you'll temporarily use your Verizon credentials to authenticate that link.
Frequently Asked Questions (FAQs)
How to Check if My Verizon Plan Includes Max?
Quick Answer: Log in to your My Verizon app or the My Verizon website, navigate to "Services & Perks," and look for "Netflix & Max" or similar wording to see if it's an active perk or available to add.
How to Activate Max if I Have an Existing Max Account?
Quick Answer: During the Verizon activation process (Step 2), when prompted to create or link an account, choose to link an existing account and enter the email address and follow the verification steps. This transfers billing to Verizon.
How to Troubleshoot Max if it Says "Subscription Required" with Verizon?
Quick Answer: First, verify your Max perk is active in your My Verizon account. If it is, contact Verizon customer support as this usually indicates a provisioning issue on their end.
How to Sign In to Max on a Smart TV Using My Verizon Account?
Quick Answer: Open the Max app on your TV, choose "Sign In with a Provider," go to
How to Reset My Max Password if I Signed Up Through Verizon?
Quick Answer: Go to the Max sign-in page (
How to Resolve the "Provider Account Already Registered" Error on Max?
Quick Answer: This means your Verizon account is already linked to a Max account. Instead of trying to connect a provider again, try signing in directly with the Max email and password you used or created during the initial activation.
How to Find My Max Account Email if I Forgot It?
Quick Answer: If you linked through Verizon, it would be the email you used during the activation process. Check your email accounts for messages from "Max" or "HBO Max." If you still can't find it, you might need to contact Max support for account recovery.
How to Upgrade My Max Plan (e.g., from With Ads to Ad-Free) Through Verizon?
Quick Answer: You should typically manage Max plan upgrades directly through your My Verizon account or the My Verizon app within the "Services & Perks" section where you manage the Max perk. Verizon will then bill you the difference.
How to Contact Verizon Support for Max Issues?
Quick Answer: For mobile-related Max issues, call Verizon Wireless customer service at 1-800-922-0204. For Fios-related issues, call Verizon Fios customer service at 1-800-837-4966.
How to Stream Max on Multiple Devices Simultaneously with Verizon?
Quick Answer: Max's standard plans allow streaming on 2 devices simultaneously, while premium plans allow up to 4. Your Verizon perk provides access to a Max plan, and once signed in with your Max account, you can use those simultaneous streams across supported devices.
