Calling Marriott International can seem like a daunting task with so many brands and departments, but don't worry! This comprehensive guide will walk you through every step of the process, ensuring you connect with the right person to address your specific needs. Let's get started, shall we?
How Do I Call Marriott International? Your Ultimate Step-by-Step Guide
Whether you're booking a dream vacation, resolving a billing issue, or seeking support for your Marriott Bonvoy membership, knowing the right number and approach is key.
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| How Do I Call Marriott International |
Step 1: Identify Your Need (And Why You're Calling!)
Before you even pick up the phone, take a moment to consider why you're calling. This crucial first step will determine which number you should dial and what information you should have ready. Are you:
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Making a new reservation?
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Modifying or canceling an existing reservation?
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Asking about Marriott Bonvoy points or your loyalty account?
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Disputing a charge on your bill?
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Looking for specific hotel information (amenities, check-in times)?
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Trying to reach a specific Marriott hotel directly?
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Something else entirely?
Knowing your objective will save you valuable time and prevent being transferred multiple times.
Step 2: Choose the Right Marriott Contact Number
Marriott International has various phone numbers catering to different needs. Here are the most common and useful ones:
2.1. For General Reservations & Customer Service (US/Canada):
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Marriott Hotel Reservations (US/Canada): +1 (888) 236-2427
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This is your go-to for booking new stays across most Marriott brands, or for general inquiries about hotel policies.
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2.2. For Marriott Bonvoy Loyalty Program Support:
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Marriott Bonvoy Customer Service (US/Canada): +1 (800) 627-7468
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Use this number for questions related to your Marriott Bonvoy account, points, elite status, redeeming awards, or any loyalty program-specific issues.
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Marriott Bonvoy Loyalty Points (US/Canada): +1 (801) 468-4000
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For specific inquiries about your points balance, earning, or redemption.
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QuickTip: Skim fast, then return for detail.
2.3. For Specific Marriott Brands:
Marriott operates a vast portfolio of brands, and some have dedicated reservation lines. If you know the brand you're interested in, these direct lines can be quicker:
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Edition: +1 (800) 466-9695
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JW Marriott: +1 (800) 268-3777
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The Ritz-Carlton: +1 (800) 542-8680
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W Hotels: +1 (877) 946-8357
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St. Regis: +1 (877) 787-3447
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The Luxury Collection: +1 (800) 325-3589
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Gaylord Hotels: +1 (877) 382-7299
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Homes & Villas by Marriott Bonvoy: +1 (833) 764-2004 (US/Canada), +1 (786) 522-2680 (Global)
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Marriott All Inclusive Resorts: +1 (844) 683-8959 (US/Canada), +1 (402) 390-1647 (Global)
2.4. For International Calls:
Marriott provides numerous toll-free and toll numbers for various countries. Always check the official Marriott website for the most up-to-date international numbers. For India, as of current information:
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Marriott (Toll-free in India): +1800 258 2555 (for Reservations)
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Marriott (General Customer Care in Mumbai): 1800 258 2527
2.5. For Corporate and Specific Departments:
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Marriott Corporate Headquarters: +1 (301) 380-3000
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This is generally for corporate-level inquiries, not for customer service.
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Meetings and Events: +1 (800) 831-4004
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Marriott Bonvoy Tours & Activities: +1 (786) 321-7264
Step 3: Gather Your Information
Once you have the right number, prepare for your call by having all necessary information at hand. This will make the conversation much smoother.
3.1. For Reservations:
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Confirmation Number: If you have an existing reservation.
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Dates of Travel: Check-in and check-out dates.
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Hotel Name and Location: Be specific.
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Guest Name(s): As on the reservation.
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Payment Method: Credit card details if booking or if there's a billing issue.
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Marriott Bonvoy Number: If you're a member.
3.2. For Loyalty Program Inquiries:
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Marriott Bonvoy Member Number: Crucial for accessing your account.
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Security Information: Be prepared to answer security questions to verify your identity.
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Details of Your Inquiry: Be specific about the points you're missing, the stay you need credited, or the benefit you're inquiring about.
Tip: A slow, careful read can save re-reading later.
3.3. For Billing Issues:
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Hotel Name and Stay Dates:
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Confirmation Number:
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Specific Charges in Question: Have your bill or statement readily available and highlight the charges you wish to dispute.
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Any Supporting Documentation: Emails, receipts, etc.
Step 4: Dial and Navigate the Automated System
Now that you're prepared, it's time to make the call.
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Dial the Chosen Number: Double-check the number before dialing.
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Listen Carefully to the Prompts: Automated systems are designed to direct your call efficiently. Don't rush to press buttons.
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Choose the Most Relevant Option: If you're calling about a reservation, select the "reservations" or "existing booking" option. If it's about your loyalty account, look for "Marriott Bonvoy" or "rewards program."
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Be Patient: During peak hours, wait times can be longer. Marriott customer service is generally available 24/7 for many services, but specific departments might have limited hours.
4.1. Getting to a Live Agent:
If the automated system isn't getting you where you need to be, or you prefer speaking to a person directly:
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Listen for "Speak to an Agent" or "Other Inquiries": These options are usually available if you persist through the menu.
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Avoid Random Key Presses: Hitting "0" repeatedly might work for some companies, but it can sometimes disconnect you or put you in the wrong queue with others. Listen for explicit instructions.
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Be Ready to Explain Briefly: Once connected to an agent, clearly and concisely state your reason for calling.
Step 5: Communicate Clearly and Courteously
When you connect with a Marriott representative:
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State Your Purpose Clearly: Begin by telling the agent why you are calling. For example, "Hi, I'm calling to modify a reservation," or "I have a question about my Marriott Bonvoy points."
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Provide Information When Requested: Have your confirmation number, Marriott Bonvoy account details, and any other relevant information ready to give to the agent.
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Take Notes: Jot down the name of the agent you spoke with, the date and time of your call, and any important information or reference numbers provided. This is especially useful if you need to follow up.
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Be Patient and Polite: Remember, the representative is there to help you. A calm and respectful demeanor can go a long way in resolving your issue efficiently.
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Confirm Details: Before ending the call, reconfirm any changes made, new reservation details, or next steps with the agent.
Step 6: Follow Up (If Necessary)
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Email Confirmation: If you made or changed a reservation, ensure you receive an email confirmation. If not, ask the agent to send one.
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Reference Numbers: If your call resulted in a case number or reference ID, keep it safe. This will be invaluable if you need to call back about the same issue.
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Online Account Check: For Marriott Bonvoy inquiries or reservation changes, check your online account or the Marriott Bonvoy app to ensure the changes are reflected accurately.
10 Related FAQ Questions
Here are some frequently asked questions about calling Marriott International, with quick answers:
QuickTip: Look for repeated words — they signal importance.
How to find the general Marriott reservation number?
The main US/Canada reservation number for Marriott is +1 (888) 236-2427. You can also find country-specific numbers on the Marriott website under "Worldwide Hotel Telephone Reservations."
How to reach Marriott Bonvoy customer service?
You can reach Marriott Bonvoy customer service in the US/Canada by calling +1 (800) 627-7468. For international numbers, check the "Loyalty Customer Support" section on Marriott's website.
How to get a copy of a hotel bill from Marriott?
You can often request a copy of your hotel bill online through your Marriott Bonvoy account or by calling the specific hotel directly. You can also contact Marriott customer service for assistance.
How to dispute a charge from Marriott?
To dispute a charge, gather your confirmation number and the specific details of the charge, then call Marriott's general customer service or the hotel directly where the charge occurred.
How to call a specific Marriott hotel directly?
To find a specific hotel's phone number, visit the Marriott website (marriott.com), use the "Find & Reserve" section to search for the hotel, and its contact information will typically be listed on its individual page.
QuickTip: Revisit posts more than once.
How to change an existing Marriott reservation by phone?
Call the Marriott Hotel Reservations number (+1 (888) 236-2427 in US/Canada) and provide your confirmation number and the desired changes.
How to check Marriott Bonvoy points balance over the phone?
Call the Marriott Bonvoy Customer Service line (+1 (800) 627-7468) and provide your Marriott Bonvoy member number. They will be able to assist you with your points balance.
How to book a Marriott meeting or event over the phone?
For meeting and event bookings, you can call the dedicated line at +1 (800) 831-4004 (US/Canada).
How to find international Marriott contact numbers?
Visit the official Marriott website (marriott.com) and navigate to their "Help" or "Contact Us" section. You'll find a comprehensive list of worldwide telephone reservation numbers.
How to contact Marriott for corporate inquiries?
For corporate-level inquiries, the main corporate headquarters number is +1 (301) 380-3000. This is generally not for customer service issues.
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