Has that perfect Whataburger experience gone a little sideways? Did your order come out wrong, was the service not quite up to par, or do you simply have a brilliant suggestion you want to share? Don't fret! Whataburger values its customers and has clear channels for you to voice your feedback. This comprehensive guide will walk you through every step of filing a complaint with Whataburger, ensuring your concerns are heard and addressed.
Let's dive in and make sure your next Whataburger visit is nothing short of legendary!
Step 1: Identify the Nature of Your Concern (Engage User!)
Before you even think about contacting Whataburger, take a moment to reflect. What exactly went wrong, or what is your suggestion? Was it about a specific food item, the cleanliness of the restaurant, an interaction with an employee, a problem with an online order, or something else entirely? Pinpointing the exact issue will help you articulate your complaint clearly and efficiently, leading to a quicker resolution.
Food Quality/Accuracy: Was your burger cold, fries soggy, or order missing an item?
Service Experience: Was an employee rude, unhelpful, or did you wait an unusually long time?
Restaurant Environment: Was the dining area dirty, restrooms unkempt, or a particular amenity not working?
Mobile App/Online Order Issues: Did your app glitch, was your online order incorrect, or did you have trouble with curbside pickup?
General Feedback/Suggestion: Do you have an idea for a new menu item, a service improvement, or just want to share a positive experience?
Once you've got a clear picture, you're ready to proceed!
Step 2: Gather All Necessary Information
The more details you have, the better. This step is crucial for a successful complaint and helps Whataburger investigate your issue thoroughly. Think of yourself as a detective, collecting evidence!
Sub-heading: Essential Details to Collect
Date and Time of Incident: This is critical for them to locate the specific shift and team involved.
Restaurant Location: Be as precise as possible. Provide the full address if you know it, or at least the city and street name. A restaurant number from your receipt is even better.
Order Details (if applicable):
What was ordered? Be specific (e.g., "Whataburger with cheese, large fries, and a Dr Pepper").
Order number or receipt number: This is immensely helpful for online or mobile app orders.
Total amount of the order.
Employee Name (if applicable): If you interacted with a specific employee and remember their name, include it.
Detailed Description of the Incident: Be clear, concise, and factual. Avoid emotional language and stick to what happened.
Example: Instead of "The burger was awful!", try "My Whataburger patty was cold and greasy, unlike previous visits."
Desired Resolution: What would you like Whataburger to do to resolve the issue? Do you want a refund, a replacement meal, an apology, or simply for the issue to be acknowledged and prevented in the future?
Sub-heading: Supporting Evidence
Photos/Videos: If you have photos of a wrong order, a dirty environment, or a damaged product, these can be invaluable.
Receipts: Always keep your receipt! It contains crucial information like the store number, date, time, and order details.
Step 3: Choose Your Communication Method
Whataburger offers several ways to contact them, each with its own advantages. Choose the method that best suits your comfort level and the urgency of your complaint.
Sub-heading: Method A: Online Contact Form (Recommended for most issues)
This is often the most efficient and preferred method for general complaints and feedback.
Visit the Official Whataburger Website: Go to whataburger.com.
Navigate to the "Contact Us" Section: Look for a "Contact Us" link, usually in the footer or header of the website.
Select Your Topic: On the contact page, you'll typically find an option like "I have a problem" or "I have a suggestion." Choose the option that best fits your situation.
Fill Out the Form:
You'll be prompted to provide the information you gathered in Step 2.
Be thorough in your description of the issue.
Provide your contact information (name, email, phone number) so they can get back to you.
There may be an option to attach files (photos/videos). Utilize this if you have supporting evidence.
Submit the Form: After reviewing everything, click "Submit." You should receive a confirmation message or email that your complaint has been received. Note any reference or case numbers provided.
Sub-heading: Method B: Phone Call (For urgent issues or immediate assistance)
If your issue requires immediate attention (e.g., a severe food safety concern, an issue with a recent order that needs to be corrected quickly), a phone call might be best.
Locate the Customer Care Number: The general customer care number for Whataburger is typically 1-800-6BURGER (1-800-628-7437) or 210-476-6600 (Whataburger Contact Center/Home Office). It's always a good idea to check the official Whataburger "Contact Us" page for the most current numbers.
Prepare Your Information: Have all the details from Step 2 ready before you call.
Be Polite and Clear: When speaking with a representative, be polite but firm. Clearly explain your issue and provide all the relevant details.
Ask for a Reference Number: Request a case or reference number for your complaint. This will be helpful if you need to follow up.
Note Down Details: Jot down the name of the representative you spoke with and the date/time of your call.
Sub-heading: Method C: Social Media (For public visibility or quick initial contact)
While not the primary channel for formal complaints, social media platforms can be effective for gaining quick attention or for issues that benefit from public visibility.
Identify Official Whataburger Accounts: Look for their official pages on platforms like Twitter (X), Facebook, or Instagram.
Send a Direct Message (DM): For specific complaints, a DM is usually better than a public post. Briefly explain your issue and offer to provide more details via their official contact channels if they ask.
Public Post (Use with Caution): If you choose to make a public post, keep it professional and factual. Avoid aggressive or inflammatory language. Tag their official account. Be aware that public posts can sometimes lead to less direct resolution and more general responses.
Be Patient: Social media teams often respond quickly, but they may direct you to their formal complaint channels for a full resolution.
Sub-heading: Method D: Mail (For formal documentation or severe issues)
While less common in the digital age, sending a letter can be appropriate for very serious complaints where you want a documented paper trail, or if you've exhausted other options.
Draft Your Letter: Clearly state all the details from Step 2, including your desired resolution.
Include Copies of Supporting Documents: Do not send original receipts or photos. Send copies only.
Send to Corporate Address:
Home Office Street Address: 300 Concord Plaza Drive, San Antonio, TX 78216
Home Office Mailing Address: PO Box 791990, San Antonio, TX 78279
It's advisable to send it via certified mail with a return receipt requested to confirm delivery.
Step 4: Follow Up (If Necessary)
After filing your complaint, give Whataburger a reasonable amount of time to respond. Their typical response time can vary, but generally, expect a reply within a few business days for online submissions.
Review Confirmation: Check your email (and spam folder) for any automated confirmation of your complaint submission.
Wait Patiently: Avoid bombarding them with multiple complaints about the same issue.
Reference Your Case Number: If you haven't heard back within a week or if the issue is urgent, follow up using the method you originally used, and always reference your case or reference number.
Be Prepared for Questions: Whataburger may contact you for further details or to offer a resolution. Be ready to answer any questions they might have.
By following these steps, you significantly increase the chances of your Whataburger complaint being handled efficiently and effectively. Remember, your feedback helps Whataburger improve its service and ensure a great experience for all customers!
Frequently Asked Questions (FAQs)
How to report a bad experience at a Whataburger location?
You can report a bad experience by using the online contact form on the official Whataburger website (
How to complain about a specific Whataburger employee?
When using the online contact form or calling customer care, provide the date, time, and location of the incident, along with a detailed description of the interaction and, if known, the employee's name or a physical description.
How to get a refund for a wrong Whataburger order?
Contact Whataburger customer care as soon as possible via their online form or phone. Provide your order details (receipt number, items ordered, items received) and explain the discrepancy. They will guide you on the refund or replacement process.
How to provide feedback on the Whataburger mobile app?
If you're using the app, look for a "Contact Customer Care" option within the app itself (usually under "More" or in the navigation menu). Alternatively, you can use the general online contact form on their website and select "Technical Support" or "App Issue" as your topic.
How to find the Whataburger customer service phone number?
The primary customer service phone number for Whataburger is 1-800-6BURGER (1-800-628-7437). You can also find contact information on their official website's "Contact Us" page.
How to escalate a complaint with Whataburger if unsatisfied with the initial response?
If you're not satisfied, reply to their initial response referencing your case number and clearly state why the resolution is not acceptable. You can also try calling the general Home Office number (210-476-6000) or sending a formal letter to their corporate mailing address for further escalation.
How to send a suggestion or positive feedback to Whataburger?
Use the online contact form on whataburger.com and select the "I have a suggestion" or "I have something nice to say" option. You can also use their receipt survey if invited, or send direct messages on social media.
How to report a food safety concern at Whataburger?
For urgent food safety concerns, call their customer care line immediately. You should also use the online contact form and clearly state the nature of the food safety issue, providing all relevant details and your contact information.
How to contact Whataburger corporate directly?
You can contact Whataburger's corporate office by mail at: Street Address: 300 Concord Plaza Drive, San Antonio, TX 78216 Mailing Address: PO Box 791990, San Antonio, TX 78279 Their main corporate phone number is 210-476-6000.
How to use Whataburger's receipt survey for feedback?
If your receipt has an invitation for a survey, typically found at the bottom, follow the instructions to enter the restaurant number and other details online. This is a direct way to provide feedback about your recent visit.
