Do you want to dive into a world of compelling dramas, hilarious comedies, groundbreaking documentaries, and all the incredible content from HBO, Max Originals, and more? If you're a Verizon customer, you might already have access or be eligible for a fantastic deal on Max! Let's get you set up, step by step, so you can start streaming your favorite shows and movies.
How to Get Max (formerly HBO Max) with Verizon: Your Complete Guide
Getting Max with your Verizon service can be a seamless experience, especially if you're on an eligible plan. This guide will walk you through the various scenarios and the precise steps to activate your Max subscription.
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| How To Get Hbo Max With Verizon |
Step 1: Check Your Verizon Plan Eligibility - Are You Already Covered?
Before you do anything else, the very first thing you need to do is verify if your current Verizon plan includes Max. Verizon frequently offers promotional bundles and perks with their mobile and home internet plans.
Sub-heading: Verizon Mobile Unlimited Plans
Many Verizon Unlimited mobile plans, especially the newer "myPlan" options like Unlimited Ultimate, Unlimited Plus, or Unlimited Welcome, offer the "Netflix & Max (Basic with Ads)" perk for an additional monthly fee (currently around $10/month, a significant saving compared to subscribing separately). Older plans like 5G Get More or 5G Play More might have also included Max or HBO Max as a free perk.
Sub-heading: Verizon Fios or 5G Home Internet
If you're a Verizon Fios or 5G Home Internet customer, you might also be eligible for the Netflix & Max perk, or HBO might have been included with certain Fios TV packages.
QuickTip: Pause at lists — they often summarize.
How to Check Your Eligibility:
Via the My Verizon App (Recommended):
Open the My Verizon app on your smartphone or tablet.
Sign in to your account.
Navigate to the "Account" or "Services & Perks" section.
Look for any mentions of "Netflix & Max" or "Max." If you see it, great! You're likely eligible to add or activate the perk.
Via the My Verizon Website:
Go to
verizon.com/signin Sign in to your account.
Look for a section related to "Services," "Perks," or "Add-ons."
Check for the "Netflix & Max" offer or any indication of Max being included with your plan.
Contact Verizon Customer Support:
If you're unsure after checking online, the best way to confirm your eligibility is to directly contact Verizon customer support. You can reach them at 800-922-0204 (for mobile) or 800-837-4966 (for Fios). Be prepared to provide your account details.
Step 2: Activating Your Max Perk - Making It Official
Once you've confirmed your eligibility, it's time to activate your Max subscription through Verizon. This process links your Verizon account to your Max account.
Sub-heading: For Mobile & Home Internet Customers (Netflix & Max Perk)
This is the most common scenario for recent Verizon subscribers.
Enroll in the Perk:
From the My Verizon app or My Verizon website, navigate back to the "Services & Perks" section where you found the "Netflix & Max" offer.
Select the "Netflix & Max" offer and follow the prompts to enroll. This typically involves confirming your desire to add the perk and agreeing to any associated monthly charges.
Important Note: It may take up to 15 minutes for the perk to update on your Verizon account. Be patient!
Register Your Max Account:
After enrolling, you'll see an option to "Set up" or "Register" next to the Netflix & Max perk. Click on this.
You'll be redirected to a Max registration page (or an in-app browser experience).
Enter an email address for your Max account.
If you are a new Max customer: Complete the account form (email address, password, name, etc.) and select "Create Account." This will be your new Max login.
If you have an existing Max (or HBO Max) account: Enter the email address associated with your existing Max account. Max will usually detect this and prompt you to sign in with your existing Max password or verify your email. If prompted, enter the one-time code sent to your email and confirm you want to link your existing Max account to the Verizon-billed subscription. This is crucial to avoid having multiple Max subscriptions or losing your profiles/watch history.
Start Streaming!
Once your account is created or linked, you'll typically see a "You're All Set!" or "Start Streaming" message.
Download the Max app on your preferred streaming device (smart TV, phone, tablet, computer, streaming stick, etc.).
Sign in to the Max app using the email address and password you just created or linked to your Verizon account. Do NOT use the "Sign in with a TV or Mobile Provider" option if you are activating through the Netflix & Max perk. This is a common point of confusion. You're simply logging in directly to Max with your new Max credentials.
Sub-heading: For Older Verizon Fios TV Plans (If HBO Was Directly Included)
If your Verizon Fios TV package historically included HBO (prior to the Max rebranding), your access to Max usually transitions seamlessly.
Download the Max App:
Find and download the Max app on your preferred device.
Sign in with Your Provider:
Open the Max app and choose the "Sign In" option.
Look for "Sign In Through TV or Mobile Provider" (or similar wording).
Select "Verizon Fios" from the list of providers.
You will be redirected to the Verizon Fios login page. Enter your Verizon Fios username and password.
Once authenticated, you may be prompted to create a Max profile or confirm your existing one.
Start Streaming!
Step 3: Downloading and Using the Max App - Your Entertainment Hub
Now that your Max subscription is activated, it's time to enjoy the content!
Tip: Make mental notes as you go.
Sub-heading: Where to Download the Max App
The Max app is widely available on almost all major streaming platforms:
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Smart TVs: Samsung, LG, Sony, Vizio, etc. (Check your TV's app store)
Streaming Devices: Roku, Amazon Fire TV, Apple TV, Google Chromecast
Gaming Consoles: PlayStation, Xbox
Mobile Devices: iPhone, iPad, Android phones and tablets (Download from Apple App Store or Google Play Store)
Web Browsers: Access Max directly at
max.com
Sub-heading: Navigating the Max App
Profiles: Max allows you to create multiple profiles for different family members, ensuring personalized recommendations and watch history.
Content Categories: Browse by genre, explore curated collections, or dive into specific brands like HBO, DC, Discovery, HGTV, Food Network, and more.
Watchlist: Add shows and movies you want to watch later to your "My List" or "Watchlist."
Downloads: On mobile devices, you can download select content to watch offline.
Settings: Manage your subscription (if applicable directly through Max), parental controls, and video playback quality.
Step 4: Upgrading Your Max Plan (Optional) - Going Ad-Free or Premium
If you opted for the "Netflix & Max (Basic with Ads)" perk through Verizon, you might want to upgrade to an ad-free experience or a premium tier with more features like 4K UHD streaming.
Sign In to Max:
Open the Max app on your phone, tablet, or computer.
Sign in with your Max account email and password.
Access Subscription Settings:
Go to your profile icon (usually in the corner of the screen).
Select "Subscription" or "Account." (Only adult profiles can manage subscriptions).
Change Your Plan:
Look for an option like "Change Your Plan" or "Manage Subscription."
You should see the available Max plans (e.g., Ad-Free, Ultimate Ad-Free) and the discounted pricing you'd pay through Verizon for the upgrade.
Select your desired plan and confirm the change. The difference in price will be added to your Verizon bill.
Important Considerations and Troubleshooting
Existing Max Subscription: If you already pay for Max directly, make sure to link your existing account when activating through Verizon to avoid duplicate charges. You may need to cancel your direct Max subscription after confirming your Verizon link to ensure proper billing.
Login Issues: If you encounter login problems, try resetting your Max password first. If you subscribed via a Verizon perk, do not try to sign in via the "Provider" option on the Max app initially; simply use your Max account email and password. If issues persist, contact Max customer support.
App Updates: Always ensure your Max app and device software are up to date for the best streaming experience and to resolve common bugs.
Internet Connection: A stable internet connection is crucial for streaming. If you're experiencing buffering or low quality, check your Wi-Fi signal or internet speed. Verizon recommends a minimum download speed of 5 Mbps for HD video, and 50+ Mbps for 4K.
10 Related FAQ Questions
Tip: Take your time with each sentence.
How to check if my Verizon plan includes Max?
You can check your Verizon plan eligibility by logging into the My Verizon app or website and navigating to the "Services & Perks" section. Look for the "Netflix & Max" perk or any mention of Max/HBO.
How to activate Max if I got it through a Verizon unlimited plan perk?
Once enrolled in the "Netflix & Max" perk via My Verizon, select "Set up" or "Register" next to the perk. You'll then create a new Max account or link an existing one using your email address and password directly on the Max registration page, not through the "Sign in with provider" option.
How to sign in to the Max app with my Verizon account?
If you activated Max via a Verizon perk (like Netflix & Max), you sign into the Max app using the Max email and password you created or linked during activation, not your Verizon login. If HBO was historically included with Fios TV, you'd use the "Sign in through TV or Mobile Provider" option and select "Verizon Fios."
How to troubleshoot Max login issues with Verizon?
First, try resetting your Max password. Ensure you are using your Max account credentials if you activated via a perk. If still stuck, try clearing the Max app's cache, reinstalling the app, or contacting Max customer support.
How to upgrade my Max plan from Basic with Ads to Ad-Free through Verizon?
QuickTip: Read in order — context builds meaning.
Sign in to the Max app on a phone, tablet, or computer. Go to your profile, select "Subscription," and then "Change Your Plan." You'll see the upgrade options and the adjusted pricing billed through your Verizon account.
How to download the Max app on my streaming device?
Go to the app store on your smart TV, streaming stick (Roku, Fire TV, Apple TV), or gaming console. Search for "Max" and select "Install" or "Download."
How to link an existing Max account to my Verizon perk?
During the activation process after enrolling in the perk via My Verizon, when prompted to enter an email for your Max account, use the email address associated with your existing Max account. Max will then guide you through verifying and linking it.
How to contact Verizon customer support for Max issues?
For mobile-related Max issues, call Verizon at 800-922-0204. For Fios-related issues, call 800-837-4966. You can also use the chat feature on the My Verizon app or website.
How to know if my Verizon Fios TV package includes Max?
Check your Fios TV plan details on your My Verizon account or bill. Historically, certain premium Fios TV packages included HBO, which transitioned to Max access. If unsure, contact Fios customer support.
How to cancel my Max subscription billed through Verizon?
You typically manage and cancel your Max perk or subscription directly through your My Verizon account (app or website) in the "Services & Perks" section. Look for options to manage or remove the Netflix & Max perk.
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