Yes, you can buy tickets at MetLife Stadium, but it's important to understand the process and limitations. While online purchases are generally recommended for convenience and best availability, the stadium's box office is an option, especially on event days.
Can I Buy Tickets at MetLife Stadium? Your Ultimate Guide! ️
Hey there, sports fans and concert-goers! Ever found yourself wondering if you can just show up at MetLife Stadium and grab a ticket for the big game or show? While the digital age has made online ticketing the norm, the good old-fashioned box office is still an option for many events. However, it's not always as simple as walking up, so let's dive into everything you need to know to successfully snag your tickets directly from the stadium!
Step 1: Are Tickets Even Available? Your First Checkpoint!
Before you even think about heading to East Rutherford, New Jersey, the absolute first thing you need to do is confirm that tickets for your desired event are actually available at the box office.
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| Can I Buy Tickets At Metlife Stadium |
Checking Availability
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Online First: Always, and we mean always, check the official MetLife Stadium website () or the primary ticketing partner (like Ticketmaster) online before making the trip. Many events sell out well in advance, and some ticket releases are online-only for the initial sales period.
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"Know Before You Go" Guides: For specific events, MetLife Stadium often publishes "Know Before You Go" guides. These are invaluable resources that detail box office hours, specific ticket policies for that event, and any other crucial information.
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Call Ahead: If you're unsure, or if it's a popular event, a quick call to the MetLife Stadium Box Office at 201-559-1300 (for general inquiries and ADA ticket inquiries) or 201-559-1515 (Guest Services Hotline) can save you a wasted trip.
Remember: Just because an event isn't sold out online doesn't automatically mean tickets are available at the box office, especially on the first day of sales. They often prioritize online sales.
Step 2: Understanding MetLife Stadium Box Office Hours ⏰
The box office isn't open 24/7. Its hours vary depending on whether it's an event day or a regular business day. Knowing these times is critical to planning your visit.
Non-Event Days
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Standard Hours: On non-event days, the MetLife Stadium Box Office is typically open Monday through Friday from 11 AM to 5 PM.
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Location: It's located in the West VIP Lobby. To access it, you'll generally want to enter through the MetLife Gate and park in Lots F or G.
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Event Days
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Trailer Location: On event days, the Ticket Office is usually located at a trailer outside of the MetLife Gate.
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Opening Times: It typically opens 3 to 5 hours before the event's scheduled start time. However, this can vary, so it's vital to check the specific "Know Before You Go" guide for that event to confirm.
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Closing Times: The ticket office will generally close at halftime/intermission on event days.
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Additional Booths: There may also be ticket offices located at each of the entrance gates on event days, primarily to assist with ticket sales and reprints of lost/stolen tickets. Their availability can vary by event.
Pro Tip: Arriving early on event days is advisable, as lines can form, and available tickets are usually limited.
Step 3: Payment Methods Accepted at the Box Office
MetLife Stadium operates as a cash-free venue for concessions and retail, and this policy extends to the Box Office as well.
Accepted Payment Types
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Credit/Debit Cards: The MetLife Stadium Box Office accepts major credit and debit cards, including Visa, Mastercard, American Express, and Discover. They prefer Visa as a form of payment.
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Contactless/Mobile Payments: You can typically pay with contactless options like Apple Pay and Google Pay.
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No Cash: Do NOT bring cash expecting to buy tickets, as it will not be accepted directly for ticket purchases.
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Reverse ATMs: If you only have cash, there are "reverse ATMs" located throughout the stadium (e.g., MetLife West Hall and sections 117, 128, 149, 220a, 245a, 304, 322, 334, 347). These machines allow you to convert cash into a prepaid Visa debit card, which you can then use for purchases, including tickets, at the stadium. There's no expiration date on these cards.
Step 4: Important Considerations for Box Office Purchases ⚠️
While buying at the box office can be convenient, especially if you're already in the area, there are a few important points to keep in mind.
Ticket Availability & Pricing
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Limited Inventory: Tickets sold at the box office on event day are often limited to what remains after online sales. For highly anticipated events, you might find only single seats or less desirable locations.
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No Refunds/Exchanges: MetLife Stadium has a strict policy of no refunds or exchanges on tickets once purchased. Be certain of your purchase.
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First Day of Sale: Tickets are generally not sold at the MetLife Stadium Ticket Office on the day they initially go on sale. The first day of sales is typically online only. If tickets remain, they usually become available at the Ticket Office starting on the next business day.
Accessible Seating
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Advance Arrangements: If you require accessible seating, it's highly recommended to make arrangements in advance by calling the MetLife Stadium Guest Services Hotline at 201-559-1515. They can assist with seat selection and purchase.
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Event Day Exchanges: If you arrive on an event day with non-accessible tickets but require accessible features, visit the nearest Guest Services Booth or Concierge Desk. Exchanges are subject to availability and are on a first-come, first-served basis.
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Group Sales
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Dedicated Office: For group ticket inquiries (non-NFL events), you'll want to contact the Group Sales Office directly at 201-559-1600 (Monday - Friday, 11 AM - 5 PM) or email them at groupsales@metlifestadium.com. Group sales are generally handled in advance and not typically available for walk-up purchase on event days.
Step 5: Getting to MetLife Stadium and Parking
If you're planning to buy tickets in person, you'll need to consider how to get there and where to park.
Directions & Transportation
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Address: MetLife Stadium is located at One MetLife Stadium Drive, East Rutherford, NJ 07073.
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Public Transportation: NJ TRANSIT offers rail service to MetLife Sports Complex from Secaucus Junction. This can be a great option to avoid traffic and parking concerns, especially on event days.
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Driving: If driving, be aware that traffic can be heavy, especially for major events. There will be highway, street-level, and electronic signs to guide you to parking lot entrances.
Parking for Ticket Purchases
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Non-Event Day: If you're visiting the box office on a non-event day, you can generally park in Lots F or G for easy access to the West VIP Lobby.
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Event Day Parking: On event days, parking lots typically open 5 hours prior to the event's start time for NFL games, and this can vary for other events. Parking fees will apply. For non-NFL events, pre-paid parking permits are usually not required or available unless part of a VIP package; you can pay upon arrival.
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Cash-Free Parking: Parking toll plazas also accept credit/debit cards (Visa, Mastercard, American Express, Discover) with embedded microchips. Swiped card transactions are no longer accepted.
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Accessible Parking: Available in Lots E, F, and G for those with a valid state-issued ADA license plate or hang tag.
Step 6: Security and Entry (If You're Attending the Event Immediately)
If you're buying tickets on event day and heading straight into the stadium, you'll need to adhere to MetLife Stadium's strict security policies.
Clear Bag Policy
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MetLife Stadium has a clear bag policy to enhance security and speed up entry.
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Permitted Bags:
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Clear bags no larger than 12" x 6" x 12".
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Small non-clear clutch-type purses/handbags no larger than 4.5" x 6.5".
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A one-gallon clear plastic freezer bag (Ziploc or similar).
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Prohibited Bags: This includes backpacks, fanny packs, diaper bags (unless medically necessary and inspected), large purses, camera cases, binocular cases, and briefcases.
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Bag Searches: All guests and their possessions are subject to search prior to entering the stadium. Be prepared to open your bag for inspection.
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Bag Check: For bags that exceed the permissible size, there are Bag Check Facilities outside each open gate. There's a $5 fee for non-NFL events, but it's complimentary for NFL events.
General Entry Policies
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Tickets Required: All guests over 34" in height must have a ticket to enter MetLife Stadium. Children up to 34" may enter free but must share a seat with a ticketed adult. Note: Policy may vary for select non-NFL events, e.g., Monster Jam requires a ticket for anyone 2 years and older.
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Mobile Tickets: If you're handed mobile tickets after purchase, ensure they are downloaded to your phone's wallet before you reach the security line.
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Prohibited Items: Beyond bags, a long list of items is prohibited, including outside food and beverages, professional cameras, banners, coolers, and more. It's always best to check the A-Z Guide on the MetLife Stadium website.
10 Related FAQ Questions
How to check MetLife Stadium event schedules?
You can check the official MetLife Stadium website's "Events" section for a full calendar of upcoming games, concerts, and other events. Ticketmaster and Live Nation also list MetLife Stadium events.
How to purchase accessible seating at MetLife Stadium?
For accessible seating, it's best to call the MetLife Stadium Guest Services Hotline at 201-559-1515 in advance. On event days, visit a Guest Services Booth for assistance with re-seating if accessible options are available.
How to pay for parking at MetLife Stadium?
Parking at MetLife Stadium is cash-free. You can pay with major credit/debit cards (Visa, Mastercard, American Express, Discover) with embedded microchips at the toll plazas.
How to get to MetLife Stadium using public transportation?
You can take NJ TRANSIT rail service directly to the MetLife Sports Complex from Secaucus Junction.
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How to find the MetLife Stadium Box Office on non-event days?
On non-event days, the Box Office is located in the West VIP Lobby. Enter through the MetLife Gate and park in Lots F or G.
How to know if an event's tickets are available at the box office on the first day of sale?
Generally, tickets are not sold at the box office on the first day of public sale; initial sales are typically online only. Check the official stadium or ticketing website for details on specific events.
How to get a prepaid debit card for cash payments at MetLife Stadium?
You can use the "reverse ATMs" located throughout the stadium to convert cash into a prepaid Visa debit card, which can then be used for purchases.
How to contact MetLife Stadium's Guest Services?
You can reach MetLife Stadium Guest Services by calling 201-559-1515 or emailing info@metlifestadium.com.
How to inquire about group ticket sales for MetLife Stadium events?
For non-NFL group ticket sales, contact the Group Sales Office at 201-559-1600 or groupsales@metlifestadium.com.
How to understand MetLife Stadium's bag policy before attending an event?
MetLife Stadium enforces a clear bag policy: clear bags 12"x6"x12" or smaller, or small clutch purses 4.5"x6.5" or smaller, are permitted. Larger bags, backpacks, and many other items are prohibited. Check the official website for full details.
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