It's 2025, and streamlining your ordering process is more crucial than ever for any thriving food service business! If you're a Sysco customer, mastering their ordering system, particularly through their online platform "Sysco Shop" or the "Sysco Source" mobile app, will save you invaluable time and ensure your kitchen is always stocked. Let's dive into a comprehensive, step-by-step guide to placing your Sysco orders efficiently.
How Do I Submit a Sysco Order? A Comprehensive Guide
Ready to take control of your inventory and make ordering a breeze? Let's get started! Whether you're a seasoned chef or a new restaurant owner, this guide will walk you through the process, ensuring you get exactly what you need, when you need it.
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| How Do I Submit A Sysco Order |
Step 1: Getting Started - Accessing Your Sysco Account
Before you can place an order, you'll need to access your Sysco account. This usually means logging into their online portal, Sysco Shop, or using the Sysco Source mobile app.
Sub-heading: Are You a New Customer?
If you're new to Sysco, you'll first need to become a customer. This typically involves filling out an application form on their website or contacting a Sysco sales representative. They will help you set up your account, establish payment terms, and provide you with login credentials for their online ordering platforms. Don't worry, the process is designed to be straightforward!
Sub-heading: Logging In
For Sysco Shop (Web):
Open your web browser and navigate to the Sysco Shop website (you can usually find this by searching "Sysco Shop" or your regional Sysco website).
Look for the "Login" or "Sign In" button, usually located in the top right corner.
Enter your username (often your email address) and password.
Click "Login."
For Sysco Source App (Mobile):
Download the "Sysco Source" app from your device's app store (available for both iOS and Android).
Open the app and enter your username and password.
Tap "Login."
Pro Tip: If you've forgotten your password, look for a "Forgot Password" link on the login page/screen. You'll usually be prompted to enter your email address to reset it.
Step 2: Initiating a New Order
Once you're logged in, it's time to start building your order! Sysco offers a few convenient ways to begin.
Sub-heading: Starting from Scratch or Using a Guide
From the Dashboard (Web/App):
Look for a prominent button, usually green, labeled "New Order" or a similar phrase. Click or tap this.
You'll then typically be presented with options on how to build your order:
Order from History: This is incredibly useful! It allows you to reorder items you've purchased previously. Sysco often stores your last 18 months of purchase history. This is ideal for routine orders.
Bid Guides: These are curated lists of products maintained by Sysco.
Par Lists: If you've set up par levels for your inventory, you can order directly from these lists, making it easy to replenish stock based on your current counts.
Custom Guides: You can create your own customized order guides within Sysco Source, perfect for different stations in your kitchen or specific menu needs.
Critical Item List: A quick list of your absolute must-have items.
Scan: Some versions of the app allow you to scan product barcodes to add items directly to your order.
Select your preferred method.
Setting Delivery Details:
You'll be prompted to select your desired delivery date. Choose a date that aligns with your operational needs.
You might also have options to request a separate invoice (if you don't want the order to merge with others once at Sysco) and to enter PO (Purchase Order) information. This is crucial for record-keeping and internal accounting.
After making your selections, click/tap to "Start Order".
QuickTip: A slow read reveals hidden insights.
Sub-heading: Quick Add Feature
For experienced users who know their product codes, the "Quick Add" feature is a major time-saver:
From the dashboard, select "New Order".
Choose "Quick Add" from the drop-down box (if applicable).
Enter your delivery date, separate invoice, and PO information.
Start typing in the 7-digit Sysco Product Code (SUPC) for your items.
As you enter codes, you can specify quantities.
Click "Check Items" to verify, and then "Save" once you've added all your quick items.
Step 3: Adding Items to Your Order
Now for the main event: populating your cart!
Sub-heading: Searching and Browse
Searching: Use the search bar at the top of the page/app to find specific products by name, brand, or Sysco Product Code (SUPC).
Browse Categories: Navigate through categories like "Produce," "Meats," "Dairy," "Dry Goods," etc., to explore Sysco's vast catalog.
Applying Filters: You can often filter your search results by brand, price, inventory status, and more to narrow down your choices.
Sub-heading: Understanding Product Information
When you click on a product, you'll see a wealth of information:
Sysco on-hand inventory: This shows you what's currently available.
Case and each pricing: You'll see pricing for both full cases and individual units, if applicable. Be mindful of catch-weight items (e.g., certain meats priced by KG) and their pack sizes.
Quantity previously ordered: A helpful reminder of your past purchasing habits.
Extended price: The total cost for the quantity you're ordering.
Product photos, benefits, nutritional facts, and specifications: All the details you need to make informed purchasing decisions.
Sub-heading: Specifying Quantities
Enter the desired quantities in the QTY box.
If an item can be purchased as "eaches" (individual units) as well as cases, make sure you check the "each" box if that's what you intend. Otherwise, it defaults to cases.
Double-check your quantities carefully! It's easy to accidentally order a case when you meant a single unit, or vice-versa.
Sub-heading: Managing Your Cart
As you add items, your order total and item count will typically update in real-time, usually displayed in the top right corner of the screen. You can also click on your "Cart" or "Basket" icon to view a summary of your order at any time.
Step 4: Reviewing and Finalizing Your Order
Once you've added all your necessary items, it's time for a critical review before submission.
QuickTip: Stop and think when you learn something new.
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Sub-heading: The Review Order Screen
Look for a button, usually green, labeled "Review Order" or "Process Order". Click or tap this.
This screen will provide a comprehensive summary of your order, including:
All items and their quantities.
The total amount for your order.
The estimated cube (volume) and weight of your shipment.
The selected delivery date.
Your separate invoice preference and PO number (if entered).
Sub-heading: Making Last-Minute Adjustments
Need to change quantities or add more items? Look for an option to "Return to Order Form" or "Edit Order." You can go back and make any necessary modifications.
Want to change the delivery date or add special instructions? You can usually do this directly from the review screen.
Double-check everything! This is your last chance to catch any errors before it goes to Sysco. Ensure quantities are correct, the delivery date works for you, and all necessary items are included.
Step 5: Submitting Your Order
This is the final step!
Sub-heading: The "Submit" Button
Once you are completely satisfied with your order, locate the "Submit" button (again, often green).
Click or tap it.
Sub-heading: Confirmation and Tracking
After clicking submit, the system will indicate that your order is "submitting" and then should change to "Confirmed". You might need to refresh the page to see the updated status.
It is crucial to ensure your order shows as "Confirmed." Orders in "Pending" status have not been sent to Sysco.
You will typically receive an email confirmation once your order is in "Confirmed" status. Keep this for your records!
Sysco's platforms also allow you to track your order. You can often view a map of your Sysco truck's location and receive real-time delivery status updates, ensuring you're prepared for its arrival.
Step 6: Managing Your Orders (Post-Submission)
Your work isn't quite done after submitting!
Sub-heading: Accessing Previous Orders and Invoices
Within Sysco Shop or Sysco Source, you can usually access a section like "My Orders" or "Order History."
Here, you can view all your past orders, their details, and often access associated invoices and credit memos. This is invaluable for budgeting and inventory management.
Sub-heading: Modifying or Deleting Orders
QuickTip: Don’t just scroll — process what you see.
Pending Orders: If an order is still in "Pending" status, you can usually delete or modify it directly within the platform.
Confirmed Orders: Once an order is "Confirmed," it has been sent to Sysco. To make changes or delete a confirmed order, you will need to contact Sysco Customer Service immediately. Do not delay, as they have strict cut-off times for modifications.
Important Note on Cut-off Times: Sysco has specific cut-off times for placing orders for next-day delivery. These can vary by region and product type. Always be aware of your local cut-off times to ensure timely delivery.
Variety of Styling Used:
Throughout this guide, I've used:
Bold text for emphasis on actions, buttons, and key terms.
Italic text for important notes, tips, and specific feature names.
Bullet points and sub-headings for clear organization and readability.
10 Related FAQ Questions
Here are 10 frequently asked questions, all starting with "How to," along with their quick answers:
How to set up a new Sysco account?
Answer: To set up a new Sysco account, fill out the "Become a Customer" form on the Sysco website or contact your local Sysco sales representative. They will guide you through the application and account setup process.
How to find my Sysco customer number?
Answer: Your Sysco customer number is usually provided when your account is set up. It can often be found on your invoices, delivery slips, or by contacting Sysco Customer Service.
How to add another user to my Sysco online ordering account?
Answer: Within the Sysco online portal (Sysco Shop), navigate to the "Account" or "User Management" section. There you should find an option to "Add User" where you can input the details for new staff members and manage their permissions.
How to check my Sysco order status?
QuickTip: Slow down when you hit numbers or data.
Answer: Log into Sysco Shop or the Sysco Source app. Go to the "Orders" or "Order Status" section on your dashboard. You will see a list of your orders and their current status (e.g., Pending, Confirmed, Shipped, Delivered).
How to track my Sysco delivery truck?
Answer: Many Sysco regions and platforms (like Sysco Shop) offer real-time delivery tracking. After your order is confirmed and processed, you can often find a link or option within your order details to view a map of your truck's location and estimated arrival time.
How to return a product to Sysco?
Answer: For products not accepted at the time of delivery, inform your Sysco driver, who will issue a credit request. For returns after delivery, especially for non-perishable items, contact Sysco Customer Service within their specified return window (usually 48 hours for discrepancies/damages, 30-90 days for other merchandise, often with restocking fees).
How to pay my Sysco invoice online?
Answer: While some Sysco regions may offer online payment portals, many transactions are processed according to your established account terms (e.g., weekly direct debit, payment upon delivery). Check with your Sysco representative or the specific online portal for available payment methods.
How to find product nutritional information on Sysco Shop?
Answer: When viewing a product's details on Sysco Shop or the Sysco Source app, click on the item to access its full description, which typically includes nutritional facts, ingredients, and other specifications.
How to create a custom order guide in Sysco Source?
Answer: In Sysco Source, navigate to the "Order Guides" or "Lists" section. You should find an option to "Create New Guide" or "Custom List." You can then add specific products to this guide for quick reordering.
How to contact Sysco customer service for order issues?
Answer: You can typically reach Sysco Customer Service by calling their general support line (e.g., 1-800-SYSCO-CS (797-2627) in North America) or by using the contact information provided on your regional Sysco website or within the Sysco Shop/Source app. For specific issues, you may also contact your dedicated Area Sales Manager.
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