Changing your billing address with Chase Bank is a crucial step when you move, want to receive statements at a different location, or simply need to ensure your financial information is up-to-date. An incorrect billing address can lead to missed statements, potential identity theft, and even issues with online purchases that require address verification. Luckily, Chase offers several convenient ways to update your information.
How to Update Your Billing Address with Chase Bank: A Comprehensive Guide
So, you've moved, or perhaps you just need to update where your Chase statements are sent. Don't worry, it's a straightforward process! Let's walk through the various methods step-by-step.
Step 1: Determine Your Preferred Method
Before diving in, consider which method is most convenient for you. Chase offers multiple ways to update your billing address, giving you flexibility. Do you prefer the ease of online banking, the personal touch of a phone call, or the direct interaction of an in-person visit? Each has its own advantages.
Online Banking (Recommended for most users)
Phone Call
In-Person at a Branch
By Mail (Less common, but an option)
Step 2: Updating Your Address Online (The Quickest Option)
For many, updating their billing address online is the most convenient and fastest method.
Sub-heading: Accessing Your Chase Online Account
Log in to Chase Online: Open your web browser and navigate to the official Chase Bank website (
www.chase.com Enter Your Credentials: Input your Username and Password into the designated fields. Click "Sign In."
Pro Tip: If you've forgotten your username or password, look for the "Forgot username/password?" link to reset it.
Sub-heading: Navigating to Your Personal Details
Find "Profile & Settings": Once logged in, look for your profile icon or a link labeled "Profile & Settings," "My Accounts," or "Customer Center." This is usually located in the top right corner or in a side menu.
Select "Personal Details" or "Contact Information": Within the "Profile & Settings" section, you'll typically find an option related to "Personal Details," "Contact Information," or "Address Information." Click on this.
Sub-heading: Making the Address Change
Locate Your Current Address: Your current billing address will be displayed. Look for an "Edit" or "Change" button next to it.
Enter Your New Address: Carefully type in your new billing address. Ensure all details, including street number, street name, apartment/unit number (if applicable), city, state, and ZIP code, are accurate.
Double-check everything! A single typo can cause significant issues.
Confirm and Submit: Review the new address to ensure it's correct. Once satisfied, click "Save," "Update," or "Submit." You may receive a confirmation message on screen or via email.
Step 3: Updating Your Address by Phone (For Personalized Assistance)
If you prefer speaking with a representative or encounter issues online, a phone call is a great alternative.
Sub-heading: Gathering Necessary Information
Before you call, have the following ready:
Your Chase account number(s) (e.g., credit card, checking, savings)
Your Social Security Number (SSN) or Tax Identification Number (TIN)
Your current address
Your new billing address
Any recent statements or personal identification for verification purposes.
Sub-heading: Calling Chase Customer Service
Dial the Right Number: Call Chase's general customer service number. For personal banking, the widely used number is 1-800-935-9935. If you have a specific credit card, the number on the back of your card is also a good option (e.g., for Chase credit cards, it's often 1-800-432-3117).
Navigate the Automated System: Listen carefully to the automated prompts. You'll likely need to select options related to "Account Services" or "Personal Information."
Speak to a Representative: Once connected to a representative, clearly state that you wish to update your billing address. They will ask for verification information to confirm your identity.
Provide New Address Details: Give the representative your complete new billing address.
Confirm the Change: Ask the representative to confirm that the address has been updated and to provide an estimated timeframe for when the change will be fully reflected across all your accounts.
Step 4: Updating Your Address In-Person (For Face-to-Face Support)
Visiting a Chase branch is ideal if you prefer in-person assistance, have multiple accounts to update, or need to address other banking needs simultaneously.
Sub-heading: Locating a Nearby Chase Branch
Use the Branch Locator: Visit the Chase website (
www.chase.com Enter Your Location: Input your ZIP code, city, or current address to find the closest branches.
Sub-heading: What to Bring to the Branch
When visiting a branch, ensure you have:
A valid, government-issued photo ID (e.g., driver's license, passport).
Proof of your new address (e.g., a utility bill, lease agreement, or another official document showing your name and the new address). This is often required for verification.
Your Chase debit card or credit card for easy account access.
Sub-heading: Completing the Update at the Branch
Speak with a Banker: Upon arrival, inform a banker or customer service representative that you need to update your billing address.
Provide Documentation: Present your ID and proof of new address as requested.
Fill Out Forms (If Necessary): You may be asked to fill out a change of address form.
Verify the Update: The banker will process the change and confirm it has been applied to your accounts. Ask if all your linked Chase accounts (checking, savings, credit cards, etc.) will be updated automatically, or if any require separate action.
Step 5: Updating Your Address by Mail (A Less Common, Slower Method)
While less common now with online and phone options, you can still update your address via mail, especially for certain account types like commercial term loans where specific forms might be provided.
Sub-heading: Obtaining the Correct Form
Check Your Statements: Sometimes, change of address forms or instructions are included on the back of payment coupons with your monthly statements. Look for a section dedicated to address changes.
Contact Customer Service: You may need to call Chase customer service to inquire about the correct mailing address for address changes or to request a specific form be sent to you. For commercial term lending, a "Change of Mailing Address (335 CTL)" form is mentioned in their documentation.
Sub-heading: Mailing Your Request
Complete the Form: Fill out all required fields accurately, including your old and new billing addresses, account numbers, and signatures.
Include Supporting Documents: While not always explicitly stated for personal accounts, it's prudent to include a photocopy of your valid ID and perhaps a recent utility bill with your new address for verification purposes, especially if you're not using a specific form provided by Chase.
Send to the Correct Address: Mail the completed form and any supporting documents to the address provided by Chase for address changes. This address will vary depending on the department or account type.
Example for Commercial Term Lending: JPMorgan Chase Bank, N.A. Attn: CTL Customer Care, PO Box 9176.
Step 6: Confirmation and Follow-Up
Regardless of the method you choose, it's essential to confirm the change has been successfully processed.
Sub-heading: Verifying the Update
Check Online: After a few business days (allow 1-3 business days for online and phone updates, longer for mail), log back into your Chase online account to ensure your new address is reflected in your profile.
Monitor Statements: Your next monthly statement should arrive at your new billing address. If it doesn't, follow up.
Contact Support (If Needed): If you don't see the update within the expected timeframe, don't hesitate to call Chase customer service again to inquire about the status.
Important Considerations:
Separate Accounts: While often linked, sometimes changing the address for one Chase account (e.g., a credit card) might not automatically update all your Chase accounts (e.g., checking or savings). Always confirm with the representative or check each account online.
Credit Card vs. Checking: Be aware that sometimes your credit card billing address and your checking account mailing address might be managed somewhat independently, though often a universal change is possible. If you only want to update one, specify this clearly.
Security: Chase takes security seriously. Be prepared to answer security questions and provide verification details to protect your account.
Timeframe: Online and phone updates are generally the fastest, often reflecting within 1-3 business days. Mail can take significantly longer.
10 Related FAQ Questions:
How to check my current billing address with Chase Bank?
Quick Answer: Log in to your Chase online account, navigate to "Profile & Settings" or "Personal Details," and your current billing address will be displayed there. Alternatively, check a recent account statement.
How to know if my Chase billing address change was successful?
Quick Answer: After a few business days, log back into your Chase online account and verify the address in your profile. Your next statement should also arrive at the new address.
How to change my Chase credit card billing address without affecting my checking account?
Quick Answer: When updating online or by phone, clarify with the representative that you only wish to update the billing address for your credit card account and not necessarily all linked accounts. Online, you may have the option to select specific accounts.
How to update my Chase business account billing address?
Quick Answer: Business account address changes can often be done online through Chase Business Online, by calling Chase Business customer service, or by visiting a branch. Specific forms may be required for certain business structures.
How to get proof of my new address from Chase after updating it?
Quick Answer: Once updated, your next monthly statement will reflect the new address, serving as proof. You can also ask a branch representative for a "snapshot statement" or confirmation letter with your updated address, which might take 2-3 business days to generate.
How to contact Chase customer service for an address change if I'm outside the U.S.?
Quick Answer: Chase provides international customer service numbers on their website. Look for the "Contact Us" section and then "International support" or similar. Standard toll-free numbers may not work from outside the U.S.
How to update my mailing address for investment accounts held with J.P. Morgan through Chase?
Quick Answer: For investment accounts, it's best to directly contact J.P. Morgan Wealth Management or the specific investment services department, as their processes may differ slightly from standard banking accounts. Their contact information can be found on the J.P. Morgan website or your investment statements.
How to change my billing address if I don't have online banking access?
Quick Answer: If you don't use online banking, you can update your address by calling Chase customer service or by visiting a local Chase branch in person.
How to update my billing address if I am an authorized user on a Chase account?
Quick Answer: Generally, authorized users cannot change the primary billing address for an account. The primary account holder must initiate the address change. Contact the primary account holder to have them update the information.
How to ensure all my Chase accounts are updated with the new billing address?
Quick Answer: When making the change (especially online or by phone), explicitly ask or confirm that the new address will apply to all your linked Chase accounts (checking, savings, credit cards, mortgages, etc.). If unsure, manually check each account type in your online profile after the update.
