Having trouble locating your Marriott receipt? Don't worry, it happens to the best of us! Whether you need it for expense reports, personal records, or to track your Marriott Bonvoy points, getting a copy of your hotel bill is usually a straightforward process. This comprehensive guide will walk you through all the different ways to retrieve your Marriott receipt, step-by-step, ensuring you find what you're looking for.
Getting Your Marriott Receipt: A Comprehensive Guide
Ready to track down that elusive Marriott receipt? Let's get started!
Step 1: The Easiest Way – Check Your Email!
Did you know that Marriott often sends your folio (hotel bill) directly to your email address after you check out? This is by far the easiest and quickest way to get your receipt.
Sub-heading: The "eFolio" Advantage
If you're a Marriott Bonvoy member and have opted for eFolio, you'll receive your bills automatically via email. This is a fantastic feature for keeping your records organized without any extra effort.
Action:
Search your inbox: Open your email client (Gmail, Outlook, Yahoo, etc.) and search for emails from "Marriott," "Marriott Bonvoy," or subject lines containing "hotel bill," "folio," or "receipt."
Check your spam/junk folder: Sometimes, automated emails can end up here. Make sure to give it a quick look!
Verify your email address on file: If you don't find it, it's possible the email address Marriott has for you is incorrect or outdated. This is a good time to update your Marriott Bonvoy profile.
Step 2: Leveraging Your Marriott Bonvoy Account (Recommended for Members)
If you're a Marriott Bonvoy member, your online account is a goldmine for past stay information, including your receipts. This method is generally reliable for stays within the last year, especially for properties in the U.S. and Canada.
Sub-heading: Accessing Your Bill Online
This is your go-to method for recent stays if you're a member.
Action:
Log in to your Marriott Bonvoy account: Go to the official Marriott website (marriott.com) and sign in using your email or member number and password.
Navigate to "Activity" or "My Trips":
Once logged in, click on your name in the top-right corner of the screen. A menu will pop up.
From this menu, select "Activity" or "My Trips." This section lists your past and upcoming stays.
Locate your stay:
You might need to adjust the filters to show "Past" stays or change the time frame (e.g., "Last 6 Months," "Last 12 Months").
Tip: Use the "Hotel Stay" filter to narrow down your results.
View or download your bill: Once you find the relevant stay, you should see an option like "View Bill" or "Hotel Bill." Click on it to open or download a PDF copy of your receipt.
Important Note: For hotels outside the U.S. and Canada, or if it's been more than a year since your stay, your bill might not be immediately available online. In these cases, you'll likely need to use the contact form (Step 3).
Sub-heading: Using the Marriott Bonvoy Mobile App
The Marriott Bonvoy app offers a convenient way to access your past stay information on the go.
Action:
Open the Marriott Bonvoy App: Log in to your account.
Tap "Trips": This icon is usually located at the bottom of the screen.
Select "Past": At the top of the "Trips" screen, tap on "Past" to see your completed stays.
Find your stay and tap "Hotel Bill": Locate the specific stay you need the receipt for and tap on it. You should then see an option for "Hotel Bill."
Download or share: You can usually download a PDF copy or share it via email from the app.
Step 3: When Online Isn't an Option – Contact Marriott Directly
Sometimes, for various reasons (older stays, international properties, non-member status), your receipt might not be readily available online or in your app. In these situations, contacting Marriott's customer service or the hotel directly is the next best step.
Sub-heading: Using the Marriott "Contact Us" Form
Marriott provides a dedicated online form for requesting copies of hotel bills. This is especially useful for international stays or if you're not a Marriott Bonvoy member.
Action:
Visit the Marriott Contact Us page: Go to marriott.com and navigate to their "Help & Contact Us" section, or search for "Marriott Contact Us."
Select "Copy of Hotel Bill": On the contact form, you'll find a dropdown menu for "Question/Issue Topic." Choose "Copy of Hotel Bill."
Provide necessary details:
If you're a Marriott Bonvoy member, sign in first as this will pre-populate some of your information.
If you're not a member, you can select "NO, CONTINUE AS GUEST."
You'll need to provide:
Hotel/Property Name (even a partial name or city can help)
Check-in Date
Check-out Date
Confirmation Number (if you have it)
Your Name and Contact Information (email address for delivery)
Submit the form: After filling in all the required fields, click "SUBMIT."
Expectation: Marriott aims to send the folio to your email address on file. Allow up to 7 days for the receipt to arrive. If you don't receive it, follow up by phone.
Sub-heading: Calling the Hotel Directly
For older stays, specific billing inquiries, or if you're having trouble with the online form, contacting the hotel directly can often yield quick results. They have direct access to their records.
Action:
Find the hotel's direct contact information:
You can usually find this on the Marriott website by searching for the specific hotel.
Alternatively, a quick Google search for "[Hotel Name] Marriott [City] phone number" will often do the trick.
Call during business hours: It's best to call during the hotel's regular business hours and ask to speak with the front desk or the accounting department.
Provide your details: Be ready to give them:
Your name
Dates of stay
Confirmation number (if possible)
The email address where you'd like the receipt sent.
Be patient: They may need a few minutes to locate your record.
Sub-heading: Calling Marriott Bonvoy Guest Services
If you're a Marriott Bonvoy member and none of the above methods work, or if you have a more complex issue, the dedicated Guest Services line is an option.
Action:
Locate the appropriate phone number:
For U.S. and Canada, the general Marriott Bonvoy contact number is usually 1-800-627-7468.
For international numbers, check the "Contact Us" section of the Marriott website for a list of regional phone numbers.
Have your details ready: Similar to calling the hotel directly, provide your name, dates of stay, confirmation number, and any relevant Marriott Bonvoy account details.
Step 4: Special Considerations & Troubleshooting
Sometimes, things don't go exactly as planned. Here are a few additional tips and considerations:
Sub-heading: Stays Booked Through Third Parties
If you booked your stay through a third-party website (like Expedia, Booking.com, etc.), Marriott may not have a direct record of your payment details for a full itemized receipt.
What to do: In these cases, you might need to contact the third-party booking site first, as they would have processed your payment. You can also still try contacting the Marriott hotel directly, but they may only be able to provide a basic folio.
Sub-heading: Recent Stays (Less than 72 Hours Ago)
It can sometimes take up to 72 hours for a receipt to become available online after you check out. If your stay was very recent, give it a little more time before trying to retrieve it.
Sub-heading: Old Stays (More than One Year Ago)
While Marriott's online system generally holds receipts for up to a year, for older stays, you will almost certainly need to contact the hotel directly or use the online contact form to request a copy. Be aware that some very old records might be archived and take longer to retrieve.
Sub-heading: Missing Points/Stay Credit
If you're looking for a receipt because you're trying to get credit for a missing stay (e.g., Marriott Bonvoy points or elite night credits weren't posted), Marriott has a separate "Missing Stay Request" form on their website. You'll typically need a copy of your hotel bill to submit this request.
FAQs: How to Get Your Marriott Receipt
Here are 10 common questions related to getting your Marriott receipt, with quick answers:
How to get a receipt from Marriott if I'm not a Marriott Bonvoy member? You can request a copy of your bill using the "Contact Us" form on the Marriott website. Choose "Copy of Hotel Bill" and select "NO, CONTINUE AS GUEST." You'll need to provide your name, email, hotel name, and dates of stay.
How to get a Marriott receipt for a stay more than a year ago? For stays over one year old, your best bet is to contact the hotel directly or use the Marriott "Contact Us" form, specifically selecting "Copy of Hotel Bill." Online access is typically limited to one year.
How to get a receipt if I booked through a third-party website (e.g., Expedia)? First, check with the third-party booking site as they handled your payment. You can also try contacting the Marriott hotel directly, but they might only be able to provide a basic folio.
How to get a Marriott receipt if I never received it by email? Check your spam/junk folder. If it's not there, log into your Marriott Bonvoy account and access your past stays, or use the "Contact Us" form on the Marriott website to request a copy.
How to get a receipt using the Marriott Bonvoy mobile app? Open the app, tap "Trips," then "Past," select your stay, and tap "Hotel Bill" to view or download it.
How to get a copy of my Marriott receipt for a stay outside the U.S. or Canada? You'll need to use the "Contact Us" form on the Marriott website. Select "Copy of Hotel Bill" and provide the necessary details. The bill will be sent to your email.
How to get a Marriott receipt if I have a billing error? For billing errors, contact the hotel directly first, ideally the accounting department. You can also use the Marriott "Contact Us" form and select "Compliments/Concerns About a Stay" and then "Billing Accuracy."
How to get a receipt if I don't have my confirmation number? You can often still retrieve your receipt by logging into your Marriott Bonvoy account and finding the stay under "Activity" or "My Trips." If not a member, contact the hotel directly with your name and dates of stay.
How to get a Marriott receipt if the online portal isn't working? If the website or app isn't functioning, your best alternative is to contact the hotel directly by phone or use the general Marriott Bonvoy customer service number.
How to get a receipt to request missing Marriott Bonvoy points? You will need a copy of your hotel bill to submit a "Missing Stay Request" through your Marriott Bonvoy account online. First, retrieve your receipt using one of the methods above, then submit the missing stay request.
