Do you have an old iPhone lying around, perhaps gathering dust in a drawer, and you're thinking about upgrading to the latest and greatest model? Or maybe you just want to switch to Verizon and make your current iPhone work for you? Well, you're in luck! Trading in your iPhone at Verizon can be a fantastic way to offset the cost of a new device or even get a credit towards your bill. This comprehensive guide will walk you through every step of the process, ensuring a smooth and successful trade-in experience.
Let's dive in and unlock the value of your old iPhone!
Step 1: Determine Your iPhone's Eligibility and Estimated Value
Before you get too excited about that new iPhone, the very first thing you need to do is check if your current iPhone is eligible for trade-in and get an idea of its potential value. This will help you manage your expectations and plan your upgrade accordingly.
Sub-heading: Assess Your iPhone's Condition
Verizon's trade-in value heavily depends on the condition of your device. Be honest with yourself when assessing this, as any discrepancies could lead to a lower final appraisal.
"Good" Condition: The device powers on, has no cracks on the screen or casing, and all features (buttons, camera, etc.) are fully functional. Minor scratches and scuffs are generally acceptable.
"Damaged" Condition: The device powers on, but has screen cracks, significant dents, or other functional issues. Even damaged phones might have some trade-in value, especially during promotional periods.
"Non-functional" Condition: The device does not power on, or has severe damage that renders it unusable. These typically have little to no trade-in value, but Verizon often offers free recycling.
Sub-heading: Use Verizon's Trade-in Calculator
Verizon offers an easy-to-use online tool to get an estimated trade-in value.
Visit the Verizon Trade-in Page: Go to
verizon.com/tradein Enter Device Information: You'll be prompted to provide details about your iPhone, such as the make, model, and storage capacity.
Answer Condition Questions: Based on your assessment, answer a few questions about the iPhone's physical and functional condition.
Get Your Estimate: Verizon will provide an estimated trade-in value. This value can be applied as an instant credit (if eligible), recurring bill credits, a one-time bill credit, or a Verizon e-Gift Card/PayPal credit.
Pro Tip: Keep an eye out for promotional trade-in offers! Verizon frequently has deals that offer significantly higher trade-in values for certain iPhone models when you purchase a new device on a specific plan. These often come in the form of bill credits over a set period (e.g., 24 or 36 months).
Step 2: Back Up Your iPhone's Data
This is a CRUCIAL step! You absolutely do not want to send off your old iPhone without securely backing up all your precious photos, contacts, apps, and other personal data. Once the phone leaves your hands, there's no getting it back.
Sub-heading: Backup Options for iPhone
There are a few reliable ways to back up your iPhone:
iCloud Backup (Recommended for ease):
Ensure you're connected to Wi-Fi.
Go to Settings > [Your Name] > iCloud > iCloud Backup.
Toggle on "Backup This iPhone" if it's not already.
Tap "Back Up Now". Make sure the backup completes successfully. Note: iCloud automatically backs up your iPhone daily when connected to power, locked, and on Wi-Fi, but a manual backup ensures you have the absolute latest data.
Computer Backup (Mac or PC):
Mac (macOS Catalina 10.15 or later):
Connect your iPhone to your Mac using a USB cable.
Open Finder.
Select your iPhone in the sidebar.
Click "General" at the top of the Finder window.
Select "Back up all of the data on your iPhone to this Mac."
For extra security, select "Encrypt local backup" and set a password.
Click "Back Up Now".
PC (with iTunes):
Connect your iPhone to your PC using a USB cable.
Open iTunes.
Click the iPhone button near the top-left of the iTunes window.
Click "Summary."
Click "Back Up Now" (under Backups).
You can also choose "Encrypt local backup" for password protection.
Remember to verify your backup has completed successfully before moving on!
Step 3: Prepare Your iPhone for Trade-in
Once your data is safely backed up, it's time to wipe your iPhone clean of all personal information and prepare it for its new life (or recycling). This is essential for your privacy and security.
Sub-heading: Unpair Devices and Sign Out of Accounts
Unpair Apple Watch (if applicable): If you have an Apple Watch paired with your iPhone, unpair it first. Open the Watch app on your iPhone, go to My Watch > All Watches, tap the "i" next to your watch, and select "Unpair Apple Watch."
Sign out of iCloud, iTunes & App Store:
For iOS 10.3 or later: Go to Settings > [Your Name]. Scroll down and tap "Sign Out". Enter your Apple ID password and tap "Turn Off."
For iOS 10.2 or earlier: Go to Settings > iCloud > Sign Out. Tap "Sign Out" again, then "Delete from My [device]" and enter your Apple ID password. Then go to Settings > iTunes & App Store > Apple ID > Sign Out.
Deregister iMessage (if switching to a non-Apple phone): If you're moving to an Android or another non-iPhone device, deregister iMessage to ensure you continue to receive text messages. You can do this on Apple's website.
Remove Apple Pay cards: If you use Apple Pay, ensure all credit/debit cards are removed. Erasing the device (next step) should take care of this, but you can also do it via iCloud.com.
Sub-heading: Erase All Content and Settings
This is the step that truly wipes your device clean.
Go to Settings > General > Transfer or Reset [Device] > Erase All Content and Settings.
You may be prompted to enter your device passcode, Restrictions passcode, or Apple ID password to confirm.
If your device uses eSIM, choose the option to erase your device and the eSIM profile when asked.
Tap "Erase [Device]".
Important Note: This process will also turn off Find My iPhone, which is crucial for trade-in eligibility.
Sub-heading: Remove SIM Card and Accessories
Remove SIM Card: Use a SIM ejector tool (or a straightened paperclip) to open the SIM tray and remove your physical SIM card. You'll need this for your new phone or to dispose of it securely.
Remove Cases and Screen Protectors: Don't send your phone in with these; they won't add value and won't be returned.
Step 4: Initiate the Trade-in with Verizon
Now that your iPhone is prepared, it's time to formally initiate the trade-in process with Verizon.
Sub-heading: Online Trade-in
This is the most common and convenient method.
Go to Verizon's Trade-in Page: (Again,
verizon.com/tradein Sign In (if existing customer) or Proceed as Guest: Existing Verizon customers can sign in for a streamlined process, as your current devices will be listed. New customers can proceed by entering their device details.
Select Your Trade-in Device: Choose the iPhone you're trading in and confirm its condition.
Select Your Payout Method: You'll typically have options like:
Account Credit: Applied to your Verizon bill (often in recurring credits for promotional trade-ins).
Verizon Gift Card: Emailed to you (takes about 2 weeks after device receipt).
PayPal Credit: Funds deposited into your PayPal account.
If you're purchasing a new device simultaneously, the trade-in value will often be applied as a discount or bill credits towards that purchase.
Choose Your Return Method: Verizon usually offers a few options for sending in your device:
UPS Shipping with QR Code: You'll receive a QR code via email. Take your unpacked iPhone and the QR code to a UPS drop-off location, and they will pack and ship it for you.
Prepaid Shipping Label/Kit: Verizon might send you a pre-addressed, prepaid shipping label or a complete shipping kit.
Using Your Own Packaging: You can use your own secure packaging and print a prepaid label provided by Verizon.
Review and Accept Terms: Read through the Device Trade-in Program Terms & Conditions carefully.
Complete Submission: Once you've confirmed all details, submit your trade-in request. You'll receive a confirmation email with instructions and a tracking ID.
Sub-heading: In-Store Trade-in
If you prefer a more hands-on approach, you can trade in your iPhone at a Verizon Company Store (not authorized retailers).
Locate a Verizon Company Store: Use the Verizon Store Locator and filter for "Verizon Company Store."
Bring Your Prepared iPhone: Ensure your iPhone is backed up, wiped, and has the SIM card removed.
On-Site Appraisal: A Verizon representative will assess the condition of your iPhone and provide a final trade-in value on the spot.
Instant Credit (if eligible): If approved, you can often receive an instant credit towards a new device purchase or your bill right then and there.
Step 5: Ship Your iPhone (if applicable)
If you chose the online trade-in method, this is where you send your iPhone to Verizon.
Sub-heading: Packaging Guidelines
Single Device Per Package: Always send only one device per package unless explicitly instructed otherwise for multiple trade-ins.
Secure Packaging: If using your own materials, make sure the iPhone is well-protected with bubble wrap or other cushioning to prevent damage during transit. The better the condition, the higher the appraised value.
No Accessories: Do not include chargers, cables, cases, screen protectors, or SIM cards with your trade-in. These items will not be returned.
Sub-heading: Shipping Options
UPS QR Code: As mentioned, take your iPhone to a UPS location with the QR code. They will handle the packaging and shipping.
Prepaid Label/Kit: If you received a label or kit, follow the instructions to pack and drop off the package at the designated carrier (usually UPS or USPS).
Track Your Shipment: Keep the tracking number provided by Verizon or UPS. This allows you to monitor the progress of your trade-in device.
Step 6: Receive Your Trade-in Credit
The final step is receiving the credit for your traded-in iPhone.
Sub-heading: Appraisal and Final Value
Once Verizon receives your device, it will undergo a final appraisal to verify its make, model, and condition against what you declared.
You'll typically receive an email with the final appraised value. If the condition differs significantly from your declaration, the final value may be adjusted.
If you're unhappy with the final appraised value, you generally have a limited window to decline the offer, and your device will be returned to you (though this can vary based on specific terms and promotions).
Sub-heading: Credit Application Timeline
Account Credit: If applied as a recurring bill credit or a one-time bill credit, it usually appears on your Verizon account within 1-2 billing cycles after Verizon receives and processes your device. For promotional credits, these are typically applied monthly over the promotional period (e.g., 24 or 36 months).
Verizon Gift Card/PayPal Credit: If you opted for a gift card or PayPal credit, expect it within approximately 2 weeks from the time Verizon receives your device and you accept the terms.
It's a good idea to keep an eye on your Verizon bill or account online to ensure the credit is applied correctly.
10 Related FAQ Questions
Here are some common questions about trading in your iPhone at Verizon:
How to check my iPhone's current value with Verizon?
You can check your iPhone's estimated trade-in value by visiting Verizon's official trade-in page at
How to back up my iPhone to iCloud before trading it in?
To back up your iPhone to iCloud, go to Settings > [Your Name] > iCloud > iCloud Backup, and then tap "Back Up Now" after ensuring "Backup This iPhone" is toggled on.
How to factory reset my iPhone for trade-in at Verizon?
To factory reset your iPhone, go to Settings > General > Transfer or Reset [Device] > Erase All Content and Settings. Make sure you've backed up your data first!
How to turn off Find My iPhone before sending it to Verizon?
Find My iPhone is automatically turned off when you perform the "Erase All Content and Settings" step. If you've already erased it and need to verify, you can also sign out of iCloud on your device.
How to remove my SIM card from iPhone before shipping for trade-in?
Use a SIM ejector tool (or a paperclip) to open the SIM tray located on the side of your iPhone, then simply pull out the SIM card.
How to track my Verizon trade-in device shipment?
After initiating your trade-in, Verizon will send you a confirmation email with a tracking number (or a link to track the status). You can use this to monitor your device's journey to Verizon.
How to know if my iPhone is eligible for a promotional trade-in at Verizon?
Promotional eligibility is typically determined when you go through the trade-in process online or in a Verizon store, often requiring a new device purchase and specific plan. Check Verizon's current deals page for details.
How to get my trade-in credit if I'm not a Verizon customer?
Even non-Verizon customers can trade in devices for a Verizon Gift Card or a PayPal credit. You'll specify this payout method during the online trade-in process.
How to prepare a damaged iPhone for trade-in with Verizon?
Even with a cracked screen or other damage, you should still back up your data, sign out of accounts, and erase all content and settings. Verizon will appraise the damaged device, and while the value will be lower, it might still qualify for some credit, especially during specific promotions.
How to confirm my Verizon trade-in credit has been applied?
You can check your Verizon online account or your monthly bill statement. If applied as account credit, it will typically show within 1-2 billing cycles. If it's a gift card, you'll receive an email notification.