Are you trying to access your IRS online account, respond to a letter, or something else entirely? Don't worry, we've got you covered! Verifying your identity with the IRS is a crucial step for many taxpayers, especially in today's digital age where identity theft is a constant threat. Whether you've received a suspicious notice, need to access your tax records online, or are simply trying to ensure your tax return is processed smoothly, understanding the identity verification process is key.
This comprehensive guide will walk you through everything you need to know, from preparing your documents to successfully verifying your identity, helping you navigate the IRS system with confidence.
The Importance of Identity Verification with the IRS
The IRS takes identity theft very seriously. They proactively flag and stop the processing of tax returns that appear to be fraudulent. If your return is flagged, or if you're trying to access sensitive online services, the IRS will require you to verify your identity. This process is designed to protect you from criminals who might try to file a fake return in your name and claim a refund.
Step 1: Understand Why You Need to Verify Your Identity
First things first, why are you here? Did you receive a letter from the IRS? Are you trying to set up an online account? Your reason for needing to verify your identity will often dictate the specific path you need to take.
Common Scenarios for IRS Identity Verification:
- You received an IRS letter (e.g., 5071C, 5447C, 5747C): These letters indicate that the IRS has received a tax return filed under your Social Security Number (SSN) or Individual Tax Identification Number (ITIN) and needs you to confirm your identity and the return itself. This is often due to suspected identity theft.
- You are trying to access IRS online services: To use tools like your IRS Online Account (for tax records, payment history, etc.), Get Transcript Online, or other secure portals, you'll need to verify your identity.
- You are applying for an Individual Taxpayer Identification Number (ITIN): The ITIN application process itself involves stringent identity verification.
Knowing your specific situation will help you gather the right information and follow the correct steps.
Step 2: Gather Your Essential Documents
Regardless of how you're verifying your identity, having the right documents on hand is absolutely critical. This will save you time and frustration.
Sub-heading: What You'll Likely Need
- The IRS Letter/Notice: If you received one (like a 5071C, 5447C, or 5747C), have it readily available. It contains crucial information, including contact numbers and specific instructions.
- Prior Year Tax Return(s): The IRS will often ask questions about previous tax filings to confirm your identity. Have a copy of the Form 1040-series tax return for the year shown on your notice, and ideally, for any other prior years you have available. Note: W-2s and 1099s are generally not considered tax returns themselves.
- Supporting Tax Documents: This includes W-2s, 1099s, Schedule C, Schedule F, etc., that support the tax returns you're referencing.
- Valid Government-Issued Photo ID: This is usually required for online and in-person verification. Examples include:
- Driver's license
- State ID card
- Passport
- Passport card
- Social Security Number (SSN) or Individual Taxpayer Identification Number (ITIN): Your primary identifier.
- Current Mailing Address: The address on file with the IRS.
- Phone Number: A reliable phone number where you can receive calls or text messages for verification purposes.
- Email Address: Essential for online account creation and communication.
Step 3: Choose Your Verification Method
The IRS offers several ways to verify your identity, primarily online, by phone, or in person. The method available to you may depend on the specific IRS letter you received or the service you're trying to access.
Sub-heading: Online Verification (Recommended for most cases)
For most taxpayers who receive an identity verification letter, or those looking to access IRS online services, the online method is the quickest and most secure. The IRS partners with ID.me, a third-party identity verification service, for this process.
-
Access the IRS Identity and Tax Return Verification Service:
- Go to the official IRS website: idverify.irs.gov (or the specific link provided in your IRS letter).
- Important: If you're a new user, you'll need to create an account. If you already have an IRS online account or an ID.me account, you can sign in.
-
The ID.me Process (if creating a new account or verifying for the first time):
- Create an ID.me Account: You'll be prompted to create an ID.me account using your personal email address.
- Multi-Factor Authentication (MFA): Set up MFA for an extra layer of security. This often involves a code sent to your phone.
- Upload Government Documents: You'll need to upload photos of your government-issued photo ID (front and back). Ensure the photos are clear and all information is legible.
- Take a Video Selfie: ID.me will typically require you to take a video selfie to compare it with your photo ID.
- Provide Personal Information: Fill out requested personal details.
- Consent to Share Information: Once verified, you'll need to consent to share your verified identity information with the IRS. Review the information the IRS will receive and select "Allow" to proceed.
- Answer Tax Return Questions: This is a crucial step often overlooked. After verifying your identity with ID.me, you must return to the IRS Identity and Tax Return Verification Service page and sign in again. You will then be prompted to answer specific questions about your tax return(s) to complete the verification process. Have your tax returns handy for this.
Sub-heading: Phone Verification
If you received an IRS letter (like a 4883C, or if your letter specifically instructs you to call) or are unable to verify online, calling the IRS is an alternative.
- Locate the Correct Phone Number:
- The most reliable phone number will be on the specific IRS letter you received.
- For general identity verification issues or if you don't have a letter, you can try the Taxpayer Protection Program (TPP) hotline: (800) 830-5084.
- For international callers, the number might be different (e.g., 267-941-1000). Check your letter or the IRS website for the appropriate international number.
- Be Prepared for the Call:
- Have all the documents listed in Step 2 ready before you call.
- Be ready to answer questions about your tax returns, including specific line items and amounts.
- Patience is key! Wait times can be long, especially during peak tax season.
Sub-heading: In-Person Verification
In limited situations, or if you are unable to verify your identity online or by phone, the IRS may require or offer an in-person verification option at a Taxpayer Assistance Center (TAC).
- Check Your Letter: Some IRS letters (like a 5747C) might specifically instruct an in-person visit.
- Schedule an Appointment: You typically need to schedule an appointment by calling the IRS appointment line at 844-545-5640.
- Bring Required Documents: Bring all original government-issued photo IDs, your IRS letter, and all relevant tax documents from the years in question. The IRS agent will need to see and potentially make copies of these.
Step 4: After Verification – What Happens Next?
Once you've successfully verified your identity, either online, by phone, or in person, the IRS can proceed with processing your tax return or grant you access to the online services you requested.
- Tax Return Processing: If your identity verification was related to a flagged tax return, the IRS will resume processing it. This can take up to 9 weeks from the date of successful verification.
- Online Account Access: If you verified your identity to access IRS online services, you should now be able to log in and use those features.
- Monitor Your Account: Keep an eye on your IRS online account (if applicable) and your mail for any further communication from the IRS.
Step 5: Troubleshooting and Common Issues
Sometimes, things don't go as smoothly as planned. Here are some common issues and tips:
- "A condition has been identified that's preventing your access to this service" message: This usually means you cannot use the online service for verification at this time. You may need to call the IRS.
- Document Upload Problems (ID.me): Ensure your document photos are clear, well-lit, and show all required information. Avoid glare or shadows.
- Video Selfie Issues (ID.me): Make sure you're in a well-lit area and follow the on-screen prompts carefully.
- Multiple ID.me Accounts: You should only have one ID.me account. If you created multiple by mistake, contact ID.me support.
- Lost IRS Letter: If you can't find your letter, check your IRS online account if you have one, or call the Taxpayer Protection Program (TPP) phone line at 800-830-5084.
- Under 18 Years Old: If you are under 18, ID.me does not verify individuals. You'll need to explore alternative options, likely phone or in-person verification, or have a parent/guardian assist.
Remember, persistence and careful attention to detail are your best allies when dealing with identity verification.
Frequently Asked Questions (FAQs)
Here are 10 common questions about verifying identity with the IRS, with quick answers:
How to know if I need to verify my identity with the IRS?
You typically need to verify your identity if you receive a letter from the IRS (e.g., 5071C, 5447C, 5747C) or if you are trying to create an IRS online account or access other secure online services.
How to start the online identity verification process with the IRS?
Go to idverify.irs.gov and follow the prompts. You'll likely be directed to ID.me to complete the identity proofing, then return to the IRS site to answer tax-related questions.
How to prepare for an IRS identity verification phone call?
Have your IRS letter, your Social Security Number, your prior year tax returns (Form 1040-series), and any supporting tax documents (W-2s, 1099s, etc.) ready before you call.
How to find the correct IRS phone number for identity verification?
The most accurate phone number will be on the IRS letter you received. Otherwise, the Taxpayer Protection Program hotline is (800) 830-5084.
How to verify identity with the IRS if I don't have a tax return from the previous year?
If you didn't file a tax return for the year in question, you can still use the verification service to inform the IRS that you didn't file. You'll still need other identifying information.
How to get a copy of my tax return for verification?
You can check with your tax software provider or tax preparer. You can also request a tax transcript through your IRS online account or by mailing Form 4506-T.
How to verify identity if I live outside the United States?
If your IRS letter provides online or phone options, use those. For phone verification, be aware of international calling numbers (e.g., 267-941-1000). In some cases, mail options may be available.
How to resolve issues with ID.me during the verification process?
If you encounter problems with uploading documents, video selfies, or account access on ID.me, visit the ID.me Help Center or contact their support directly.
How to know if my IRS identity verification was successful?
If you verified online, the system will usually provide confirmation. If by phone, the IRS agent will confirm. For tax returns, monitor your IRS online account (if applicable) and expect your return to be processed within 9 weeks.
How to protect myself from future tax-related identity theft?
Consider getting an Identity Protection PIN (IP PIN) from the IRS. This is a unique six-digit number that prevents someone else from filing a tax return using your SSN or ITIN.
