Planning to send someone else to pick up your Academy Sports + Outdoors order? Or perhaps your initial pick-up person is no longer available? Don't worry, changing the designated pickup person for your Academy Sports order is a straightforward process, especially if you're a myAcademy member! Let's walk through it step-by-step.
Step 1: Engage with the Academy Sports + Outdoors Mobile App
Are you ready to take control of your order? The easiest and most efficient way to change your pickup person at Academy Sports + Outdoors is through their dedicated mobile app. If you haven't already, your first move should be to download the Academy Sports + Outdoors mobile app. It's available for both iOS and Android devices. This app is a powerful tool for managing your purchases, tracking orders, and making modifications.
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| How To Change Pickup Person Academy Sports |
Why the Mobile App is Your Best Friend:
The Academy Sports + Outdoors mobile app offers a seamless experience for managing your account and orders. It's designed for convenience, allowing you to make quick changes on the go without needing to call customer service. Plus, myAcademy members have enhanced capabilities within the app.
Step 2: Log In to Your myAcademy Account
Once you have the app installed, the next crucial step is to log in to your myAcademy account. If you placed the order as a guest, you might still be able to link it to an account or create one to gain access to modification features.
A. Existing Members:
Open the Academy Sports + Outdoors app.
Tap on the "Account" or "My Account" section, usually found in the bottom navigation bar or through a menu icon.
Enter your email address and password to log in.
B. New to myAcademy or Guest Orders:
QuickTip: Skip distractions — focus on the words.
If you don't have a myAcademy account, consider creating one. It's free and unlocks many helpful features, including easier order management.
If you placed the order as a guest, you might need to use the "Track Orders & Purchases" feature within the app or on the website, often requiring your order number and the email address used for the purchase.
Step 3: Locate Your Order Under "Purchases"
Now that you're logged in, navigate to your order history.
Within your myAcademy account in the app, look for a section titled "Purchases" or "Order History."
Tap on this section to view a list of your past and current orders.
Scroll through the list to find the specific order for which you want to change the pickup person. Identify the order by its order number or the items within it.
Step 4: Initiate the "Change Alternate Pick Up Person" Process
This is where the magic happens! Once you've located the correct order:
Tap on the specific order to view its details.
Look for an "Edit" button or similar option. This button signifies that the order is eligible for modifications.
After tapping "Edit," you should see an option clearly labeled "Change Alternate Pick Up Person" or something similar. Select this option.
Important Considerations:
Timing is Key: Academy Sports + Outdoors states that they process orders quickly. There's a short window during which you can modify an order. If your order has already been fully processed and prepared for pickup, you might not see the "Edit" option for changing the pickup person.
Restricted Items: Be aware that purchases of restricted items may not allow for changes to the pickup person. This is often due to legal or age verification requirements.
Step 5: Enter the New Pickup Person's Details and Confirm ✅
You're almost there!
A new screen will prompt you to enter the details of the new alternate pickup person. This typically includes their full name.
Double-check the spelling and accuracy of the information you enter.
Once you've entered the details, confirm the change. You might receive a notification or email confirming the update to your order.
What the New Pickup Person Needs:
QuickTip: A short pause boosts comprehension.
When the new designated person goes to pick up the order, they will need to bring:
Their valid government-issued photo ID (e.g., driver's license, state ID, passport).
The order number (which you can share with them from your confirmation email or the app).
They may also be asked for the pickup notification (email or app notification) that indicates the order is ready.
Step 6: Confirmation and Communication
After successfully changing the pickup person, you'll typically receive:
An in-app notification confirming the change.
An email confirmation to the email address associated with your myAcademy account, detailing the updated pickup person.
It's a good idea to forward this confirmation to the new pickup person so they have all the necessary information.
Need Further Assistance? Contact Academy Sports Customer Service!
If for any reason you are unable to change the pickup person through the app, or if you encounter any issues, don't hesitate to reach out to Academy Sports + Outdoors customer service.
Live Chat: Many find the live chat feature on the Academy Sports + Outdoors website to be the quickest way to get assistance. Look for a chat button, usually at the bottom of the webpage.
Phone: You can call their customer service at 1-888-922-2336.
Email: Send an email to customerservice@academy.com.
When contacting customer service, have your order number and account details readily available to expedite the process.
Frequently Asked Questions (FAQs)
How to check if my order is eligible for a pickup person change?
Reminder: Focus on key sentences in each paragraph.
You can check if your order is eligible for modification by logging into your myAcademy account on the mobile app, going to your "Purchases," and looking for an "Edit" button next to the specific order. If it's there, you likely can modify the pickup person.
How to add an alternate pickup person when placing an order?
When you are placing an order on Academy.com and choose "Store Pick Up," you will typically have the option to designate an alternate pickup person on the checkout page before finalizing your purchase.
How to track my Academy Sports order?
You can track your order by logging into your myAcademy account in the mobile app or on the website, then navigating to "Purchases" or "Order History." Alternatively, use the "Track Orders & Purchases" page on their website by entering your order number and email.
How to know when my order is ready for pickup?
Academy Sports + Outdoors will send you an email, text message, or app notification (if you have the app) when your order is ready for pickup. Most orders are ready within an hour.
How to cancel an Academy Sports in-store pickup order?
You can cancel an in-store pickup order by signing into your myAcademy account in the app or on the website, going to "View Your Account" and then "Order History." Look for a "Cancel Order" button in the order details. You can also contact customer service.
Tip: Make mental notes as you go.
How to change the pickup location for my Academy Sports order?
Similar to changing the pickup person, you can often change the pickup location through your myAcademy account in the mobile app by finding your order under "Purchases," clicking "Edit," and selecting the option to change the pickup location, as long as the order is still being prepared.
How to pick up an order if I'm the alternate pickup person?
If you are the alternate pickup person, you must bring a valid government-issued photo ID and the order number to the store. It's also helpful to have the pickup notification (email or app notification) that the order is ready.
How to find my Academy Sports order number?
Your order number can be found in the order confirmation email that Academy Sports + Outdoors sent to you after your purchase. It will also be visible when you view your order details in the myAcademy app or on the website.
How to contact Academy Sports customer service?
You can contact Academy Sports customer service via live chat on their website, by calling 1-888-922-2336, or by emailing customerservice@academy.com.
How to ensure a smooth pickup process for an alternate person?
To ensure a smooth pickup, make sure the alternate person has a valid government-issued photo ID, the order number, and a copy of the "order ready for pickup" notification. Inform them of the store's pickup procedures (e.g., in-store checkout counter or curbside pickup).
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