Thinking about catching a game or a concert at the American Airlines Center (AAC) in style? Renting a suite is an incredible way to elevate your event experience, whether you're entertaining clients, celebrating a special occasion with friends and family, or just want to enjoy a private, luxurious setting. It's not as complicated as you might think, and this comprehensive guide will walk you through every step.
How to Get a Suite at American Airlines Center: Your Ultimate Guide to a Premium Experience
Are you ready to experience a game or concert at the American Airlines Center like never before? Imagine having your own private space, with dedicated service, gourmet food, and unparalleled views of the action. This guide will show you exactly how to make that a reality.
Step 1: Define Your Event and Group Size – Who's Coming to the Party?
Before you even think about picking up the phone or clicking on a website, let's start with the most crucial question: What kind of event are you planning to attend, and how many people will be in your group? This will significantly influence the type of suite you need and its availability.
What Event? Are you looking to see the Dallas Mavericks (NBA), Dallas Stars (NHL), a major concert, or another special event? Suite availability and pricing can vary wildly between different types of events. Concerts, for instance, might have different suite capacities or rules compared to sports games.
How Many Guests? American Airlines Center offers suites of varying sizes. You'll find options that typically accommodate groups ranging from 18 to 50+ guests for Mavericks and Stars games, and generally 18 to 22 people for concerts and shows. Knowing your approximate headcount is essential for narrowing down your options. Don't forget to factor in potential additional guests beyond the standard suite capacity, as these might be available for an extra charge.
Step 2: Explore Your Suite Options – Understanding the Different Levels of Luxury
The American Airlines Center boasts a variety of luxury suites, each offering distinct advantages. Familiarize yourself with these options to determine which best fits your needs and budget.
Sub-heading 2.1: Flagship Level Suites
These are the cr�me de la cr�me. Located closest to the action, Flagship Level Suites offer prime viewing angles and a truly immersive experience. They often come with exclusive access to suite-level bars and restaurants. These suites typically seat 12-18 guests.
Sub-heading 2.2: Platinum Level Suites
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Positioned at the mid-seating bowl, Platinum Suites are highly sought after, particularly for concerts as they often face the stage directly. They offer excellent views and are typically available for 12-18 guests. Guests also get VIP access to the popular Lexus Platinum Club.
Sub-heading 2.3: Admiral Level Suites
While on the highest suite level, Admiral Suites still provide a desirable location below the upper seating bowl. They often accommodate larger groups, ranging from 12 to 32 guests, making them a versatile choice for bigger gatherings. They share many VIP amenities with the lower-level suites.
Sub-heading 2.4: Other Premium Experiences
Beyond the traditional private suites, the AAC also offers other premium seating options that might be suitable for smaller groups or different preferences:
US Concrete Foundation Club Lofts & Theater Boxes: These are semi-private spaces for smaller groups (e.g., 4 to 12 guests). They offer an exclusive feel without the full price tag of a private suite.
Party Suites: For very large groups, there are dedicated party suites that can accommodate 32 guests or more. These are ideal for massive corporate outings or celebrations.
Step 3: Contact the American Airlines Center Directly – Your Primary Point of Contact
The most straightforward and often most effective way to secure a suite is to contact the American Airlines Center's Premium Hospitality Department directly.
Phone Call is Key: Don't hesitate to pick up the phone! The dedicated team can provide real-time availability, pricing, and answer all your specific questions.
Call their Premium Hospitality Department at: 214-665-4222.
You can also reach the Dallas Mavericks' premium suites team at: 214-747-MAVS (6287).
Email for Detailed Inquiries: If you prefer written communication or have a detailed request, you can email them: suites@americanairlinescenter.com.
Online Inquiry Forms: Both the American Airlines Center website and the Dallas Mavericks' premium suites section offer "Contact Us" or "Interest Forms." Filling these out will get you in touch with a representative. Look for sections like "Premium Suites" or "Suite Rental by Event" on their official websites.
Step 4: Discuss Availability and Pricing – Understanding the Investment
Suite pricing at the American Airlines Center can vary significantly based on several factors:
Event Type: Concerts with high-demand artists or marquee sporting events (e.g., playoff games, rivalry matchups) will naturally be more expensive.
Suite Level and Location: As mentioned in Step 2, Flagship suites will be at the higher end of the price spectrum, while Admiral suites might offer a more attainable price point. The specific location within a level can also influence cost.
Day of the Week: Weekend events or prime-time games generally command higher prices than weekday events.
Opponent (for Sports): For Mavericks or Stars games, the popularity or strength of the opposing team can impact demand and therefore pricing.
Expect private suites to typically start around $3,500 and go upwards of $10,000, and sometimes even higher for major events. The Premium Hospitality team will provide you with precise quotes based on your desired event and suite selection.
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Step 5: Inquire About Inclusions and Amenities – What Comes with Your Suite?
A major draw of a suite is the wealth of amenities and services it provides. Be sure to ask your representative about what's included. Common inclusions and amenities are:
Tickets: The suite rental includes a set number of tickets, typically ranging from 12 to 32, depending on the suite size.
VIP Parking Passes: Covered and close parking passes (often in the Lexus Garage) are usually included. The number of passes will depend on your suite size (e.g., 5 passes for an 18-person suite, 15 for a 50-person suite). Additional passes can often be purchased.
In-Suite Catering: This is a major perk! Suite rentals generally include a base food and beverage package, often customizable through Levy Restaurants, the in-house catering company. You'll typically find appetizers, entrees, soft drinks, beer, and wine.
Important Note: While a base package is included, you can customize and upgrade your catering order. It's recommended to place your food and beverage selections at least three business days prior to the event (by 2:00 PM CST). You can also order additional items during the event through your suite attendant.
No Outside Food or Beverage: Be aware that outside food and beverages are generally not allowed into the American Airlines Center, especially for suites.
Private Suite Attendant and Concierge Service: You'll have dedicated staff to assist with your needs throughout the event.
Private Entrances: Enjoy seamless entry into the arena.
Access to Exclusive Platinum Level Areas: Suite holders often have access to upscale areas like The Wine Press, The Zone, Yuengling Flight Club, and other restaurants and bars on the exclusive Platinum level.
HDTV Screens with Satellite TV Access: Catch replays and other games from the comfort of your suite. (Note: TV services may not be available during concerts per promoter restrictions.)
Comfortable Seating: Suites typically feature a mix of theater-style seats, bar stools, and lounge seating.
Climate Control: Enjoy a comfortable environment regardless of the weather outside.
Step 6: Confirm the Booking and Payment Process – Sealing the Deal
Once you've decided on your suite and event, the representative will guide you through the booking process.
Contract Review: Carefully review the contract, including the terms and conditions, cancellation policies, and payment schedule.
Payment: Be prepared to make a deposit or full payment as required. Payment methods typically include major credit cards.
Ticket Delivery: Tickets are usually mobile-only and will be sent to your email address with instructions on how to access and transfer them.
Catering Coordination: After booking, you'll receive detailed catering menus and ordering instructions. Remember the recommended lead time for pre-ordering.
Step 7: Prepare for Your Event – The Final Touches
With your suite booked, a few final preparations will ensure a smooth and enjoyable experience.
Share Information with Guests: Distribute tickets, parking information, and any relevant details (like suite number, entry points) to your guests in advance.
Review Policies: Take a moment to review the American Airlines Center's guest policies, including bag restrictions (bags larger than 14"x14"x6" are generally not allowed), prohibited items, and alcohol policies.
Dress Code: While there isn't a strict dress code for the suite level, many corporate groups opt for business casual attire. However, casual wear and team-branded apparel are also common and perfectly acceptable.
Arrive Early: Suites typically open two hours before the start of a game and one hour prior to concerts. Arriving early allows you to settle in, enjoy your catering, and soak in the atmosphere before the main event.
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| How To Get A Suite At American Airlines Center |
10 Related FAQ Questions
Here are 10 "How to" FAQ questions with quick answers to further assist you:
How to find out what events have suites available at American Airlines Center?
Tip: Don’t rush — enjoy the read.
You can find a calendar of events and check suite availability on the American Airlines Center's official website under their "Premium Seats & Suites" or "Suite Rental by Event" sections, or by contacting their Premium Hospitality Department directly.
How to know the exact cost of an American Airlines Center suite for a specific event?
The exact cost will depend on the event, suite level, size, and opponent (for sports). The best way to get an accurate quote is to contact the American Airlines Center Premium Hospitality Department at 214-665-4222 or email suites@americanairlinescenter.com.
How to customize the food and beverage menu for my suite?
After booking, you will be provided with catering menus from Levy Restaurants. You can select pre-designed packages or create a custom menu. It's recommended to place your order at least three business days before the event by calling 214-665-4736 or emailing levysuitefood@americanairlinescenter.com.
How to get extra parking passes for my suite rental?
Standard suite rentals include a certain number of VIP parking passes. If you require additional passes, you can typically purchase them for an extra charge by contacting the Premium Hospitality Department.
How to access my suite tickets after purchasing?
Suite tickets are usually mobile-only and will be sent to your email address. You will receive instructions on how to access them via a digital ticketing platform and how to transfer them to your guests.
Tip: Use this post as a starting point for exploration.
How to bring children to a suite at American Airlines Center?
Children under the age of two generally do not require a separate admission ticket for American Airlines Center events. Suites provide a private and safe environment for families. Strollers are permitted and can be checked at Guest Relations.
How to handle last-minute catering requests during the event?
While pre-ordering is recommended, you can order additional food and beverages during the event directly from your dedicated suite attendant. Note that the day-of event menu might have a more limited selection.
How to get to American Airlines Center using public transportation?
The American Airlines Center is conveniently located near the DART (Dallas Area Rapid Transit) Green and Orange lines, with a stop directly at Victory Station, adjacent to the arena.
How to ensure my guests have a smooth entry into the American Airlines Center?
Advise your guests of the private VIP entrances (e.g., Northeast Platinum Entry, Southeast Platinum Entry, Gold Entry) available for suite holders, and remind them of bag policies and metal detector screenings upon entry.
How to inquire about a long-term suite lease instead of a single-game rental?
If you're interested in a full season or multi-event suite lease, contact the American Airlines Center's Premium Hospitality Department (214-665-4222 or suites@americanairlinescenter.com) as they offer customized packages for various needs and budgets.
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