Switching mobile carriers can seem like a daunting task, but with the right information and a clear plan, it can be a smooth transition. If you're currently with Verizon and considering a move to Xfinity Mobile, you've come to the right place! This comprehensive guide will walk you through every step of the process, ensuring you keep your beloved phone number and minimize any downtime.
Ready to Make the Switch? Let's Get Started!
Thinking about porting your number from Verizon to Xfinity Mobile? It's a smart move for many, especially if you're already an Xfinity Internet customer, as Xfinity Mobile service is exclusively available to Xfinity Internet subscribers. You'll gain access to Verizon's robust 4G and 5G networks, competitive plans, and often significant savings. But where do you even begin? Don't worry, we'll guide you through it.
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| How To Transfer Number From Verizon To Xfinity Mobile |
Step 1: Gather Your Essential Information and Prepare Your Verizon Account
Before you initiate the transfer, it's crucial to have all your ducks in a row. Missing just one piece of information can cause significant delays.
1.1 Verify Xfinity Internet Eligibility and Service:
Remember, Xfinity Mobile is only available to Xfinity Internet customers. If you're not one yet, this is your first prerequisite. You'll need to sign up for an Xfinity Internet plan before you can activate Xfinity Mobile.
1.2 Collect Your Verizon Account Details:
This is perhaps the most important part of the preparation. You'll need these specific details from your active Verizon account:
Verizon Account Number: This unique identifier for your account is critical. You can usually find it on your Verizon bill, by logging into your My Verizon online account, or through the My Verizon app.
Account Holder's Name: The full name of the primary account holder as it appears on your Verizon bill.
Number Transfer PIN (Port-Out PIN): This is a special, temporary PIN that Verizon requires to authorize the transfer of your number to another carrier. It's different from your regular account PIN or security code.
How to get your Verizon Number Transfer PIN:
Dial #PORT from your Verizon phone: This is often the quickest method. Verizon will send you a link to generate the PIN in My Verizon.
Through My Verizon online: Log in to your My Verizon account (as Account Owner or Account Manager) and navigate to the "Create Your Number Transfer PIN" section.
Contact Verizon Customer Service: If you're having trouble with the above methods, call Verizon at 1-800-922-0204 or visit a Verizon store.
Important Note: This PIN is typically only valid for 7 days, so make sure you're ready to proceed with the transfer shortly after generating it.
Last Four Digits of the Account Holder's Social Security Number (SSN): This is used for verification purposes.
Billing Address: The complete billing address associated with your Verizon account.
Confirm Your Account Isn't Locked (Number Lock): Verizon has a feature called "Number Lock" to prevent unauthorized porting. You must ensure this is turned off before initiating the transfer.
How to turn off Number Lock:
*Dial 611 from your Verizon phone.
Through My Verizon online: Go to the "Number Lock" section on the "Security" page, select "Off" for the number(s) you want to unlock, respond to the security authorization code, and save changes.
1.3 Check Your Device Compatibility (Bring Your Own Device - BYOD):
If you plan to keep your current phone, you'll need to ensure it's compatible with Xfinity Mobile. Since Xfinity Mobile uses Verizon's network, there's a high likelihood your Verizon phone will be compatible. However, it's always best to verify.
Visit the Xfinity Mobile BYOD compatibility tool on their website (
xfinity.com/mobile/byod/compatibility/device You'll typically need to enter your phone's IMEI number (you can usually find this by dialing *#06# on your phone, in your phone's settings, or on the original device box).
Ensure your phone is unlocked. While Verizon phones are often unlocked after a certain period of service, if yours is still locked, you'll need to contact Verizon to request an unlock before transferring.
1.4 Backup Your Phone Data:
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Before anything changes on your device, create a backup of all your important data: contacts, photos, videos, messages, and voicemails. While your number will transfer, some data, like saved voicemails, may not.
Step 2: Sign Up for Xfinity Mobile and Choose Your Plan
With your Verizon information ready, it's time to set up your Xfinity Mobile service.
2.1 Visit Xfinity Mobile:
You can do this online at
2.2 Choose Your Xfinity Mobile Plan:
Xfinity Mobile offers various data plans, including By the Gig and Unlimited options. Select the plan that best suits your needs.
2.3 Order Your Device or SIM Card:
If purchasing a new phone: Select your desired device. Xfinity Mobile will ship it to you.
If bringing your own device (BYOD): Xfinity Mobile will send you a physical SIM card. If your phone supports eSIM, you might be able to activate instantly without waiting for a physical SIM.
Step 3: Initiate the Number Transfer (Porting Process)
This is where you'll use all the information you gathered in Step 1. The transfer process is primarily handled through the Xfinity Mobile activation process.
3.1 Connect to Wi-Fi:
Tip: Break it down — section by section.
Before you begin the activation, connect your phone to a strong Wi-Fi network. This is important because you may temporarily lose cellular service during the transfer.
3.2 Download the Xfinity App:
The Xfinity app is your primary tool for activation and managing your Xfinity Mobile service. Download it on the phone you intend to use with Xfinity Mobile.
3.3 Start the Activation Process:
Open the Xfinity app.
Look for an option like "Activate Xfinity Mobile device" or similar on the home screen.
Follow the on-screen prompts.
When prompted, choose the option to "Keep and transfer current number".
You will be asked to provide the following information from your Verizon account:
The phone number you want to transfer.
Your current mobile carrier (Verizon).
The primary account holder's first and last name from your Verizon account.
Your Verizon Account Number.
Your Verizon Number Transfer PIN.
The last four digits of the account holder's Social Security Number.
The billing address associated with your Verizon account.
3.4 Insert Your Xfinity Mobile SIM Card (if applicable):
If you received a physical SIM card, you'll be instructed when to insert it into your device during the activation process. If you're using eSIM, the activation will be done digitally.
3.5 Confirmation and Waiting Period:
Once you've submitted all the required information, Xfinity Mobile will initiate the porting request with Verizon.
You'll receive a confirmation that the transfer process has begun.
Do NOT cancel your Verizon service yet! Your Verizon number must remain active for the port to be successful. If you cancel it prematurely, you could lose your number.
The time it takes to port a number from Verizon to Xfinity Mobile can vary, but it's often quite fast, sometimes within 10-15 minutes to a few hours. In some cases, it can take up to 72 hours or even longer (e.g., if there are discrepancies in the information provided or if your Verizon account has issues like a Number Lock).
During this time, your Verizon service will gradually transition to Xfinity Mobile. You might experience a brief period where your service is interrupted.
Step 4: Complete the Activation and Enjoy Xfinity Mobile
Once the number transfer is complete, there are a few final steps.
4.1 Restart Your Phone:
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Often, simply restarting your device is all that's needed to finalize the connection to the Xfinity Mobile network.
4.2 Confirm Service:
Check if you can make and receive calls and texts.
Test your mobile data connection.
You'll likely receive an email notification from Xfinity Mobile confirming the successful transfer.
4.3 Manage Your Verizon Account (Post-Port):
Once your Xfinity Mobile service is fully active and confirmed, your Verizon account associated with the ported number should automatically cancel or have that specific line disconnected.
Verify this with Verizon directly. Call Verizon customer service to ensure your old line is deactivated and to inquire about any final bills, early termination fees (if applicable to your Verizon contract), or device payment balances. You are responsible for any remaining device payments on phones financed through Verizon.
Frequently Asked Questions (FAQs)
How to check if my phone is compatible with Xfinity Mobile?
You can check your phone's compatibility by visiting the Xfinity Mobile "Bring Your Own Phone" (BYOD) tool on their official website (
How to get my Verizon account number for porting?
Your Verizon account number can be found on your monthly Verizon bill, by logging into your My Verizon online account, or by contacting Verizon customer service directly.
How to obtain a Number Transfer PIN from Verizon?
You can get a Number Transfer PIN from Verizon by dialing #PORT from your Verizon phone, by generating it through your My Verizon online account, or by calling Verizon customer service.
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How to ensure my Verizon account is unlocked for transfer?
You need to ensure the "Number Lock" feature is turned off on your Verizon account. This can be done by dialing *611 from your Verizon phone or by logging into your My Verizon online account and navigating to the Security settings.
How long does it take to transfer a number from Verizon to Xfinity Mobile?
The transfer process from Verizon to Xfinity Mobile typically takes anywhere from 10 minutes to a few hours, though in some cases, it could extend up to 72 hours or more, depending on various factors.
How to activate my Xfinity Mobile service after getting my SIM?
You activate your Xfinity Mobile service through the Xfinity app. Connect your device to Wi-Fi, open the app, and follow the "Activate Xfinity Mobile device" prompts, providing your Verizon account details when requested.
How to know if my number transfer was successful?
You'll typically receive an email confirmation from Xfinity Mobile. You can also test your phone by making and receiving calls and texts. If successful, your phone should display "Xfinity Mobile" as the carrier.
How to avoid losing my phone number during the transfer?
Do not cancel your Verizon service before the number transfer to Xfinity Mobile is fully complete and confirmed. Your old number must remain active for the port to succeed.
How to manage my Verizon account after porting to Xfinity Mobile?
Once your number is fully ported and active with Xfinity Mobile, your Verizon line associated with that number should automatically be disconnected. It's recommended to contact Verizon customer service to confirm the disconnection and inquire about any final billing or outstanding device payments.
How to get help if I encounter issues during the transfer process?
If you face any issues, contact Xfinity Mobile customer support. You can reach them by calling 1-888-936-4968, through their online chat support, or by visiting an Xfinity Retail Store. Have all your account details ready for quicker assistance.
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