Are you ready to take back control of your inbox and say goodbye to the constant stream of emails from Marriott Bonvoy? It can feel a bit overwhelming, but I'm here to walk you through it, step-by-step. Whether you're looking to simply stop the marketing emails or completely remove your account, this comprehensive guide has you covered. Let's get started and make your digital life a little less cluttered!
Step 1: Locate the "Unsubscribe" Link - The Quickest Fix
This is the fastest and most direct way to stop receiving marketing emails. Most companies, including Marriott, are required by law (like the CAN-SPAM Act in the U.S.) to include an unsubscribe link in their promotional emails.
Find a Recent Email: Go into your email inbox and search for any email from Marriott Bonvoy. It could be a promotional offer, a newsletter, or anything that isn't a transactional message (like a reservation confirmation).
Scroll to the Bottom: The unsubscribe link is almost always located in the footer of the email. You might need to scroll all the way down past the images and text.
Click the Link: Look for a phrase like "Unsubscribe" or "Update your email preferences." Click on this link.
This will typically take you to a web page where you can manage your communication preferences. You might be asked to confirm your decision or select which types of emails you no longer want to receive. It's a very simple and efficient method to get off the promotional mailing list.
Step 2: Manage Your Communication Preferences via Your Marriott Bonvoy Account
If you're already logged in or don't have a recent email handy, you can adjust your preferences directly on the Marriott Bonvoy website. This method gives you more granular control over what you receive.
Sub-heading: Accessing Your Profile
Log in to Your Account: Go to the official Marriott website and sign in to your Marriott Bonvoy account.
Navigate to Your Profile: Once logged in, find your account profile. This is usually located by clicking on your name or a profile icon in the top right corner of the screen.
Find Communication Preferences: Within your profile, look for a section titled "Account," "Preferences," or "Communications." Click on it.
Sub-heading: Adjusting Your Preferences
Uncheck the Boxes: On this page, you'll see a list of different types of emails you can receive, such as special offers, news, partner promotions, etc. Simply uncheck the boxes next to the types of emails you want to stop receiving.
Save Your Changes: Don't forget to click the "Save" or "Update" button to ensure your new settings are applied.
Please note: Even if you opt out of marketing emails, you will still receive transactional messages. These are essential communications related to your account and reservations, like booking confirmations, pre-arrival details, and updates to your account security.
Step 3: Consider a Full Account Cancellation
For those who want to completely sever ties and delete their entire Marriott Bonvoy account, the process is a bit more involved than simply unsubscribing from emails. This is a big step, so make sure you're ready to forfeit all your points and elite status.
Understand the Consequences: Before you proceed, be aware that canceling your account is irreversible. All of your earned points, elite nights, and any free night awards will be permanently lost.
Initiate the Request: Marriott requires a formal request for account cancellation. You can do this by using their online contact form.
Fill Out the Contact Form: Go to the Marriott customer service contact page.
Sign in to your Marriott Bonvoy account first, as this will pre-populate some of your details.
Under "Question/Issue Topic," select "Marriott Bonvoy Account Assistance."
From the "Question/Issue Sub-Topic," choose "Other Account Assistance."
In the "Comments" field, clearly state your request to cancel your Marriott Bonvoy account. It's helpful to include your member number for a smoother process.
Submit the Form: Double-check your details and then click "Submit."
Marriott states that it can take up to 15 days for the account cancellation request to be completed. You may also be contacted by a representative to confirm your request.
Step 4: Contact Customer Support Directly
If you are having trouble with any of the above steps or prefer to speak with a person, reaching out to Marriott's customer support is a viable option.
Sub-heading: Contacting via Phone
Find the Right Number: Marriott has different phone numbers for various regions. For U.S. and Canada, the Marriott Bonvoy Customer Service number is typically +1 (800) 627-7468. You can find a complete list of international phone numbers on the Marriott website's help section.
Prepare Your Information: Before you call, have your Marriott Bonvoy member number and any other relevant account details ready to help the representative assist you more quickly.
State Your Request: Explain clearly that you would like to either unsubscribe from all communications or cancel your account. The representative will guide you through the process and may be able to make the changes for you immediately.
Sub-heading: Contacting via Email or Chat
Use the Contact Page: You can also use the online contact form (as mentioned in Step 3) to send an email request.
Look for Chat Support: Some Marriott help pages may offer a live chat option. If available, this can be a great way to get real-time assistance without having to make a phone call.
Frequently Asked Questions
How to stop Marriott Bonvoy emails without logging in?
The easiest way is to use the "Unsubscribe" link found at the very bottom of any promotional email you have received from them. This is the fastest way to opt-out of marketing communications without needing to access your account.
How to find the Marriott Bonvoy unsubscribe page?
You can typically find the unsubscribe page by clicking the "Unsubscribe" link at the bottom of a marketing email. Alternatively, if you are logged into your account, you can find the communication preferences section under your profile.
How to cancel a Marriott Bonvoy credit card subscription?
Unsubscribing from emails and canceling your account are different from canceling a co-branded Marriott Bonvoy credit card. To cancel the credit card, you must contact the issuing bank (e.g., American Express or Chase) directly.
How to stop receiving mail from Marriott Bonvoy?
The unsubscribe process outlined in this guide primarily deals with digital communications. To stop receiving physical mail, you should follow the steps to manage your communication preferences within your account and ensure you opt-out of postal mailings, if that option is provided. If not, contact customer service directly.
How to get back on the mailing list after unsubscribing?
If you change your mind, you can re-subscribe by logging into your Marriott Bonvoy account, navigating to the "Communication Preferences" section, and re-checking the boxes for the types of emails you wish to receive.
How to tell the difference between marketing and transactional emails?
Marketing emails are typically promotional offers, newsletters, or advertisements. Transactional emails are essential communications directly related to your actions, such as booking confirmations, itinerary updates, password reset links, or account security alerts. You cannot unsubscribe from transactional emails.
How to cancel my account if I've forgotten my password?
You will need to reset your password first. Use the "Forgot Password" link on the sign-in page. Once you have access to your account, you can follow the steps in this guide to submit a cancellation request.
How to cancel my account if I have active reservations?
It is highly recommended that you wait until after your final stay is complete to submit an account cancellation request. Canceling your account while you have active reservations can cause complications with your bookings and check-ins.
How to deal with a duplicate account?
If you have two Marriott Bonvoy accounts, you should not cancel one. Instead, you should request to merge them. This can be done through the online contact form or by calling customer service. This way, you don't lose any of your points or elite status.
How to ensure all my information is deleted?
When you request an account cancellation, Marriott will remove your account from their active loyalty program. However, due to legal and business requirements, some data may be retained in their systems for a certain period. For details on their data retention policies, refer to the Marriott Privacy Statement.
