Have you recently received a Kroger gift card, or perhaps found one tucked away in a drawer and are wondering how much is left on it? Don't let that valuable balance go to waste! Checking your Kroger gift card balance is a simple process, and this comprehensive guide will walk you through every step, ensuring you can confidently use your card for your next grocery run or special purchase.
Let's dive in and unlock that balance!
Understanding Your Kroger Gift Card
Before we jump into the "how-to," it's good to know a little about your Kroger gift card. Kroger gift cards are like cash – they're pre-loaded with a certain amount of money and can be used at Kroger Family of Companies stores (which include Ralphs, Food 4 Less, Fred Meyer, King Soopers, Smith's, Fry's, QFC, Baker's, Dillons, and many more!). These cards are not typically reloadable, and once the balance is used, the card is usually discarded. Funds do not expire, and there are no fees associated with Kroger gift cards, making them a great option for convenient shopping.
The Essential Information You'll Need
To check your balance, you'll almost always need two key pieces of information from your physical or e-gift card:
Gift Card Number: This is typically a long series of digits found on the back of your physical card. For e-gift cards, it will be prominently displayed in the email or digital file.
PIN (Personal Identification Number): Often located under a scratch-off strip on the back of physical cards, or clearly provided with e-gift cards. The PIN adds an extra layer of security.
Always keep your gift card details secure, as a lost or stolen card typically cannot be replaced.
Step 1: Choosing Your Preferred Balance Check Method
Alright, ready to find out your balance? Kroger offers several convenient ways to check your gift card balance, so you can choose the method that best suits you. Are you more of a digital person, or do you prefer a quick in-store check? Let's explore your options!
Sub-heading: Option A: Online - The Fastest and Most Convenient Way
Checking your balance online is often the quickest and most hassle-free method, accessible 24/7 from anywhere with an internet connection.
Step 1A: Accessing the Official Kroger Gift Card Balance Page
Open your web browser: Launch your preferred internet browser (Chrome, Firefox, Safari, Edge, etc.) on your computer, tablet, or smartphone.
Navigate to the Kroger Gift Card Balance Page: Type the following URL directly into your browser's address bar:
www.kroger.com/checkGiftCardBalance Alternatively, you can search "Kroger gift card balance" on Google, and look for the official Kroger link.
Step 1B: Entering Your Card Details
Locate your Gift Card Number: On the balance check page, you'll see a field labeled "Gift Card Number." Carefully enter the long sequence of numbers from your gift card into this field. Double-check for any typos!
Find your PIN: Next, locate the "PIN" field. This is where you'll enter the Personal Identification Number associated with your gift card. Remember, for physical cards, this is usually under a silver scratch-off area.
Click "Check Balance Now": Once both the gift card number and PIN are correctly entered, click the button that says "Check Balance Now" or similar.
Step 1C: Viewing Your Balance
Voila! Your current Kroger gift card balance should now be displayed on the screen. Take note of the amount.
Sub-heading: Option B: Through the Kroger Mobile App - For On-the-Go Convenience
If you're a regular Kroger shopper and have their mobile app, checking your gift card balance is seamlessly integrated.
Step 1B: Navigating to the Gift Card Section
Open the Kroger App: Launch the Kroger app on your smartphone or tablet.
Access the Menu: Tap on the three-dashed menu icon (often found in the top-left or top-right corner).
Find "Gift Card Mall" or "Gift Cards": Scroll through the menu options and tap on "Gift Card Mall" or "Gift Cards."
Step 1B: Checking Your Balance within the App
Select "Check Kroger Gift Card Balance": Within the gift card section, you'll typically see an option like "Check Kroger Gift Card Balance." Tap on it.
Scan or Enter Details:
Camera Scan: The app may prompt you to use your phone's camera to scan the barcode on the back of your physical gift card. Position the card within the frame provided.
Manual Entry: If scanning isn't working or you have an e-gift card, choose "Enter Card Number Instead." Then, manually input your gift card number and PIN as you would on the website.
Confirm and View: Tap "Check Balance," and your current balance will appear.
Sub-heading: Option C: In-Store at Any Kroger Family of Companies Location - The Personal Touch
Sometimes, the simplest way is to ask. You can always check your Kroger gift card balance during your next visit to any Kroger Family of Companies store.
Step 1C: Approaching the Cashier or Customer Service Desk
Have Your Card Ready: When you're at the checkout or the customer service desk, have your physical Kroger gift card readily available.
Request a Balance Check: Politely inform the cashier or customer service associate that you would like to check the balance on your gift card.
Present Your Card: Hand your gift card to the associate. They will typically scan it or manually enter the card number into their system.
Step 1C: Receiving Your Balance
The associate will inform you of the remaining balance on your card, and it might also be printed on your receipt.
Sub-heading: Option D: Via Phone - For Direct Assistance
If you prefer speaking to someone or are having trouble with the online or in-app methods, a phone call is a reliable option.
Step 1D: Dialing the Customer Service Number
Locate the Number: The customer service number for gift card inquiries is typically found on the back of your physical gift card.
Dial the Number: As of July 2025, a common number for Kroger gift card inquiries is 1-866-822-6252 or 1-800-576-4377. It's always best to use the number provided on your specific card if available.
Follow the Prompts: Listen carefully to the automated voice prompts. You'll likely need to select an option for "gift card services" or "check balance."
Enter Card Details: Be prepared to enter your gift card number and possibly your PIN using your phone's keypad when prompted.
Speak to a Representative (if needed): If the automated system doesn't provide the information you need, or if you encounter any issues, you can usually opt to speak with a customer service representative. They will be able to assist you further.
Important Considerations:
No Fees, No Expiration: Kroger gift card funds do not expire, and there are no inactivity fees. So, no rush to use it, but it's good to know the balance!
Lost or Stolen Cards: Treat your Kroger gift card like cash. If it's lost, stolen, damaged, or destroyed, it generally will not be replaced, and the remaining value will be lost.
Kroger Family of Companies: Remember that your Kroger gift card is redeemable at a wide range of Kroger Family stores. Check their website or the back of your card for a full list.
Fuel Purchases: Kroger gift cards can be used for fuel, but usually require prepayment at the fuel kiosk rather than direct use at the pump. E-gift cards generally cannot be redeemed using the fuel pump reader.
Frequently Asked Questions
Here are 10 common questions about checking your Kroger gift card balance, with quick answers:
How to check my Kroger gift card balance online?
You can check your Kroger gift card balance online by visiting
How to check my Kroger gift card balance using the mobile app?
Open the Kroger app, navigate to the "Gift Card Mall" or "Gift Cards" section, then select "Check Kroger Gift Card Balance" and either scan your card or enter the details manually.
How to check my Kroger gift card balance in-store?
Present your Kroger gift card to a cashier or customer service associate at any Kroger Family of Companies store, and they can check the balance for you.
How to check my Kroger gift card balance by phone?
Call Kroger's customer service number (often 1-866-822-6252 or 1-800-576-4377) and follow the automated prompts to enter your gift card number and PIN, or speak to a representative.
How to find the PIN on my Kroger gift card?
The PIN for physical Kroger gift cards is typically found on the back of the card, often under a scratch-off silver strip. For e-gift cards, the PIN will be provided in the email or digital file.
How to use my Kroger gift card for fuel?
You can use your Kroger gift card for fuel purchases by prepaying inside at the fuel kiosk. Note that e-gift cards usually cannot be redeemed directly at the fuel pump reader.
How to replace a lost or stolen Kroger gift card?
Unfortunately, Kroger gift cards are generally treated like cash. If lost, stolen, damaged, or destroyed, they usually cannot be replaced, and the remaining value will be lost.
How to know if my Kroger gift card has an expiration date?
Kroger gift card funds do not expire, and there are no inactivity fees, so you don't need to worry about an expiration date.
How to check the terms and conditions of my Kroger gift card?
You can find the terms and conditions on the back of your physical gift card or by visiting
How to redeem an e-gift card from Kroger?
To redeem an e-gift card in-store, show your digital e-gift card (on your phone or a printout) to the cashier for scanning. If scanning issues arise, they can typically enter the digits manually.
