Do you want to snag those elusive concert tickets or secure premium seats for a highly anticipated sporting event? If you're an American Express Card Member, you're in luck! American Express offers "Preferred Access" through its Events with Amex program, which can give you a significant advantage on Ticketmaster. This guide will walk you through the process step-by-step, ensuring you're ready to make the most of this fantastic perk. Let's dive in!
Step 1: Confirm Your American Express Card Eligibility
First things first, not all American Express cards offer the same level of preferred access. While most U.S.-issued American Express Cards can access Amex Presale Tickets, Preferred Access often requires specific premium cards.
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| How Do I Get American Express Preferred Access On Ticketmaster |
Sub-heading: Which Cards Qualify for Amex Preferred Access?
To truly unlock American Express Preferred Access on Ticketmaster, you'll typically need one of the following U.S.-issued American Express Cards:
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Consumer, Business, or Corporate Platinum Card®
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Centurion® Card
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Consumer or Business Delta SkyMiles® Platinum Card
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Consumer or Business Delta SkyMiles® Reserve Card
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Consumer, Business, or Corporate Gold Card
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Classic Business Cards
If you're unsure about your card's eligibility, the best approach is to check the benefits section of your specific American Express card on the American Express website, or contact Amex customer service directly.
Step 2: Set Up Your Ticketmaster Account (or Log In)
Before any presale or preferred access window opens, ensure your Ticketmaster account is ready to go.
Sub-heading: Account Creation and Updates
Tip: Read once for gist, twice for details.
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Create an Account: If you don't already have one, sign up for a Ticketmaster account at Ticketmaster.com. It's a quick process that requires your email address, name, and a password.
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Update Payment Information: Make sure your eligible American Express card is saved as a payment method in your Ticketmaster account. This will save crucial time during a fast-paced sale. Double-check that all card details, including the security code (CVV), are accurate.
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Verify Contact Information: Ensure your email address and phone number on your Ticketmaster account are up-to-date, as Ticketmaster often sends important alerts and confirmations via these channels.
Step 3: Discover Upcoming Events with Amex Preferred Access ✨
Knowing when and where Amex Preferred Access is available is key to securing your tickets.
Sub-heading: Navigating American Express Experiences
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Visit the American Express Experiences Website: The central hub for all Amex cardmember offers, including ticket access, is the American Express Experiences site. You can usually find a link to this from your American Express account dashboard or by searching "American Express Experiences" online.
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Browse Events: On the Amex Experiences site, you'll find listings for upcoming events that offer Amex Presale Tickets and Preferred Access. You can often filter these by:
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Event Type (Concerts, Sports, Theater, Culinary, etc.)
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Location
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Date
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Identify Preferred Access Events: Look for events specifically marked with "American Express Preferred Access," "Amex Reserved Tickets," or "Amex Presale Tickets." These indicate the special access available to Card Members.
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Note Key Dates and Times: Pay close attention to the presale start date and time. These windows are often very short and tickets can sell out rapidly. Mark your calendar and set reminders!
Step 4: Accessing the Preferred Access Sale on Ticketmaster ️
This is where your preparation pays off! When the sale time arrives, swift action is crucial.
Sub-heading: The Ticket Purchase Process
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Go Directly to the Event on Ticketmaster: Once you've identified the event on the Amex Experiences site, click the "Find Tickets" or "Buy Now" button. This will typically redirect you directly to the event page on Ticketmaster.com.
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Look for the American Express Offer: On the Ticketmaster event page, you might see different ticket types or presale options. Look for specific sections or filters for "American Express Preferred Access," "American Express Card Member Presale," or similar wording.
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Enter Your Amex Card Number (or Customer Service Number):
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For Amex Presales: You may be prompted to enter a presale code. For American Express offers, this code is typically the 10-digit customer service phone number located on the back of your eligible Amex Card (without dashes or spaces).
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For Amex Preferred Access/Reserved Tickets: In some cases, Ticketmaster may simply ask if you are an American Express Card Member. Clicking "yes" will reveal the preferred seating options. For limited events on Ticketmaster, you might be asked to provide your 15-digit Card Number when prompted.
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Select Your Seats: Once you've successfully accessed the Amex allocation, you'll see the available preferred seats. These are often some of the best seats in the house or tickets released exclusively for Amex Card Members.
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Complete the Purchase with Your Amex Card: You must use an eligible American Express Card to complete the purchase. Even if you gained access with your customer service number, the final payment must be made with the Amex card. Ensure your card details are correct and hit that "Purchase" button!
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Be aware that American Express Prepaid Cards are typically not eligible for these offers.
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Step 5: Post-Purchase Confirmation and Ticket Management ✅
Tip: Don’t rush — enjoy the read.
After a successful purchase, you'll want to confirm your order and understand how to access your tickets.
Sub-heading: What Happens Next?
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Confirmation Email: You'll receive a confirmation email from Ticketmaster with your order details. Keep this email safe.
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Ticketmaster Account: Your tickets will be available in your Ticketmaster account. Most tickets are mobile tickets, accessible via the Ticketmaster app.
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Review Terms and Conditions: Always review the terms and conditions set by Ticketmaster, the event promoter, and the venue regarding refunds, exchanges, and resale policies. These policies can vary by event.
Important Considerations & Tips
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Act Fast: American Express Preferred Access tickets, especially for high-demand events, can sell out extremely quickly. Be ready the moment the sale begins.
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One Card, Many Benefits: While some benefits, like presales, might be available to a wider range of Amex cards, the truly "Preferred Access" often comes with premium cards like Platinum or Gold.
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Check Specific Event Details: Always refer to the specific event details on both the American Express Experiences site and Ticketmaster, as eligibility and access methods can sometimes vary.
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No Guarantee: While Amex Preferred Access significantly increases your chances, it doesn't guarantee tickets. Availability is always subject to supply.
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Dynamic Pricing: Be aware that Ticketmaster often uses dynamic pricing, meaning ticket prices can fluctuate based on demand, even during presales.
Frequently Asked Questions (FAQs)
How to check if my Amex card is eligible for Preferred Access?
The best way is to visit the American Express website, log into your account, and check the benefits section for your specific card, or call Amex customer service. Generally, Platinum, Centurion, Gold, and certain Delta SkyMiles cards qualify.
How to find the 10-digit customer service number on my Amex card?
QuickTip: Don’t rush through examples.
The 10-digit customer service phone number is typically printed on the back of your American Express Card. Use this number without any dashes or spaces as the presale code if prompted.
How to find events with Amex Preferred Access on Ticketmaster?
You won't typically find it directly on Ticketmaster unless you apply a filter. Start by visiting the American Express Experiences website (
How to use Amex Membership Rewards points for Ticketmaster purchases?
While this guide focuses on Preferred Access, you can also often use Amex Membership Rewards points to pay for Ticketmaster tickets. During checkout on Ticketmaster, if enrolled in Membership Rewards, you'll usually see an option to apply points towards your purchase.
How to troubleshoot issues when entering the Amex presale code?
If the 10-digit customer service number doesn't work, ensure you've entered it without any dashes or spaces. Sometimes, for "Preferred Access," Ticketmaster may just ask if you're an Amex cardholder and then require your full 15-digit card number for verification at checkout. If problems persist, contact Ticketmaster customer support.
How to know if an event has Amex Preferred Access or just a general Amex Presale?
QuickTip: Skim first, then reread for depth.
American Express typically categorizes these on their "Experiences" site. "Preferred Access" or "Amex Reserved Tickets" often implies access to dedicated seating blocks, while "Amex Presale Tickets" offers early access before the general public.
How to get a physical ticket if I purchase with Amex Preferred Access?
Most tickets are mobile-only now. After purchase, you'll typically access your tickets through the Ticketmaster app on your smartphone.
How to ensure I don't miss an Amex presale opportunity?
Sign up for email alerts on the American Express Experiences website and add events you're interested in to your "favorites" on Ticketmaster. Set calendar reminders for the exact presale start times.
How to know the purchase limits for Amex Preferred Access tickets?
Purchase limits are set by the event organizer or venue, not American Express. These limits will be displayed on the Ticketmaster event page during the purchase process.
How to contact American Express or Ticketmaster for further assistance?
For Amex card benefits and eligibility, contact American Express customer service. For issues with the Ticketmaster platform, ticket delivery, or event-specific policies, contact Ticketmaster customer support.
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