Going to an event at the American Airlines Center in Dallas? Want to make sure you get in smoothly and on time? You've come to the right place! Knowing when the doors open is key to planning your arrival, grabbing some pre-show merch, or just settling into your seat without a rush. Let's dive into the details.
Step 1: Discover Your Event Type!
First things first, what kind of event are you attending? The American Airlines Center (AAC) doesn't have a universal door opening time. It varies significantly based on whether you're catching a Dallas Mavericks game, a Dallas Stars game, a concert, or another special event.
Take a moment to check your ticket or the official event listing. This is the single most important step!
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| How Early Does American Airlines Center Open |
Step 2: General Door Opening Times
Once you know your event type, you can narrow down the door opening times. Here's a general guide:
For Dallas Mavericks (NBA) Games:
Most often, for Dallas Mavericks games, the doors to the American Airlines Center open 90 minutes (1 hour and 30 minutes) prior to tip-off. So, if the game starts at 7:30 PM, you can expect doors to open around 6:00 PM. This gives you plenty of time to find your seat, grab some food and drinks, and soak in the pre-game atmosphere.
QuickTip: Focus on one line if it feels important.
For Dallas Stars (NHL) Games:
Similar to Mavericks games, for Dallas Stars games, the doors typically open 90 minutes (1 hour and 30 minutes) before puck drop. If the game is scheduled for 7:00 PM, aim for a 5:30 PM arrival if you want to be among the first inside. Sometimes, for special events or watch parties, doors might open earlier (e.g., 1 hour prior for watch parties). Always double-check the specific event details for any variations.
For Concerts and Other Events:
This is where it gets a little more varied. For concerts, family shows, and other special events, the door opening times can fluctuate.
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Most commonly, doors open 90 minutes prior to the event's scheduled start time.
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However, for events starting at 12:00 PM or earlier, the Box Office will open 2 hours prior to the event. For events starting after 12:00 PM, the Box Office generally opens at 10:00 AM. While this refers to the Box Office, it often correlates with general door times, or means you can handle ticket issues even earlier.
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For VIP packages or special fan experiences, you might have early access. Always check the specifics of your VIP package, as it often includes perks like "early entrance to the venue" or "pre-door merchandise shopping."
Step 3: Consider the Experience You Want
Knowing the opening time is just the first part. Now, think about how early you actually want to arrive:
Tip: Don’t rush — enjoy the read.
Arriving Right at Door Open:
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Pros: First pick of merchandise, shorter lines for concessions and restrooms, more time to explore the arena, potential to catch warm-ups (for sports), and a generally more relaxed entry experience.
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Cons: You might find yourself waiting for a while before the main event begins, and you'll be spending more time and potentially more money on concessions.
Arriving 30-45 Minutes Before Start Time:
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Pros: Still enough time to find your seat comfortably, grab a quick bite, and catch most of the pre-event buzz. Lines will be manageable, but potentially longer than at opening.
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Cons: Might feel a little rushed, and you may miss some of the initial atmosphere.
Arriving Just Before Start Time:
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Pros: Maximum efficiency if you're just there for the main event and don't care for the pre-show activities.
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Cons: Expect long lines at security and entry points, rushed concession stands, and the possibility of missing the very beginning of the event while you navigate the crowds and find your seat. Not recommended for first-time visitors or those with specific seating preferences.
Step 4: Streamline Your Entry Process
The AAC has specific policies to ensure a smooth and safe entry for everyone. Being prepared can save you valuable time.
Bag Policy Awareness:
QuickTip: Slowing down makes content clearer.
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The AAC has a strict bag policy.
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Permitted bags: Wristlets, clutches, or wallets no larger than 4.5”x6.5” are allowed at all entrances.
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Larger purses (no backpacks or large totes): Purses no larger than 14”x14”x6” are permitted, but only at designated X-ray entry points (typically the four main entrances: North, East, West, or South Doors).
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Medical bags and parenting bags are permitted but are subject to security inspection.
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Prohibited items include backpacks and large totes. There is no bag check area for oversized items, so leave them at home or in your vehicle.
Cashless Transactions:
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The American Airlines Center is a cashless venue.
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Be prepared to pay for all purchases (food, beverages, merchandise) using a credit or debit card, or mobile payment methods like Apple Pay, Google Pay, or Samsung Pay.
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Cash-2-Card ATMs are available on the Plaza Level if you only have cash.
Mobile Ticketing:
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All tickets for American Airlines Center events are typically digital and available on guests' mobile devices. Make sure your tickets are readily accessible on the Ticketmaster or American Airlines Center mobile apps before you arrive. This speeds up entry considerably!
Step 5: Check for Special Event Announcements
While the general rules apply, always be on the lookout for specific announcements regarding your event. Sometimes, due to anticipated crowd sizes, special promotions, or unique event setups, the AAC might adjust its opening times. Check the official American Airlines Center website or their social media channels a day or two before your event for the most up-to-date information.
Frequently Asked Questions (FAQs)
Here are 10 common questions about American Airlines Center opening times and related policies:
Tip: Break it down — section by section.
How to find the exact door opening time for my specific event? Always check your ticket or the official event page on the American Airlines Center website or Ticketmaster. This is the most accurate source of information.
How to arrive early for a Dallas Mavericks game? For Dallas Mavericks games, doors typically open 90 minutes before tip-off. Aim to arrive then or slightly after if you want to avoid initial crowds.
How to get early access to a concert at American Airlines Center? Some VIP packages for concerts include early entrance. Check your specific ticket details or VIP package inclusions for these benefits.
How to determine if my bag is allowed inside American Airlines Center? Wristlets/clutches 4.5"x6.5" are always allowed. Larger purses (not backpacks/totes) up to 14"x14"x6" are allowed at X-ray entry points. Backpacks and large totes are prohibited.
How to pay for food and merchandise at the AAC? The American Airlines Center is a cashless venue. You must use a credit/debit card or mobile payment (Apple Pay, Google Pay, Samsung Pay).
How to avoid long lines at entry? Arrive as close to the official door opening time as possible. Having your mobile tickets ready and knowing the bag policy will also speed up your entry.
How to find parking near the American Airlines Center? There are over 5,000 parking spaces available within two blocks of the AAC. Parking lots typically open two hours prior to the event start. It's recommended to pre-purchase parking through ParkWhiz.com.
How to bring a medical or parenting bag into the AAC? Medical bags and parenting bags (accompanying a small child) are permitted, but they will be subject to security inspection at any entrance.
How to re-enter American Airlines Center after exiting? Generally, re-entry is not permitted. If you leave the arena, you will likely not be allowed back in, unless there are specific circumstances and re-entry is explicitly granted by event staff.
How to contact American Airlines Center for more specific questions? You can visit their official website (americanairlinescenter.com) for their full FAQ section or contact their Guest Services at 214-665-4299 or email aacbox@americanairlinescenter.com.
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