Hey there! Are those persistent robocalls and spam calls driving you up the wall? While Verizon's Call Filter is designed to be your shield against these annoyances, there might come a time when you need to temporarily (or even permanently) disable it. Perhaps you're expecting a call from an unknown number, or maybe you just want full control over who reaches your phone without any filtering. Whatever your reason, you're in the right place!
Turning off Verizon Call Filter can be done in a few ways, depending on what level of control you want and whether you're using the app or the My Verizon website. Let's dive into a step-by-step guide to help you regain complete control over your incoming calls.
Step 1: Identify Your Current Call Filter Status and Access Method
Before we begin, let's figure out where you stand. Do you primarily manage your Verizon account through the My Verizon app on your smartphone, or do you prefer using the My Verizon website on a computer? Understanding your preferred access point will streamline the process. Also, consider if you have the free Call Filter service or the paid Call Filter Plus subscription, as the options might slightly differ.
Sub-heading: Why Knowing Your Access Method Matters
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My Verizon App: This is often the quickest way to make changes if you're on the go and have your phone handy. The app provides a user-friendly interface.
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My Verizon Website: For those who prefer a larger screen or a more comprehensive view of their account, the website offers robust options. It's especially useful for account owners or managers making changes for multiple lines.
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| How To Turn Off Verizon Call Filter |
Step 2: Disabling Call Filter via the My Verizon App
Tip: Rest your eyes, then continue.
This is arguably the most common and convenient method for many users. Make sure your My Verizon app is up to date for the smoothest experience.
Sub-heading: For Temporarily Turning Off Spam Filtering
If you just need to turn off the spam filtering temporarily (e.g., for an expected call), you might be able to do it directly within the Call Filter app's settings.
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Open the Call Filter App: Locate and tap the Verizon Call Filter app icon on your smartphone's home screen or app drawer.
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Navigate to Account/Settings: Look for an icon like a gear (settings) or a person (account), typically located in the bottom-right or top-right corner of the app. Tap it.
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Find Spam Filter Settings: Within the Account or Settings menu, look for an option related to "Spam Filter," "Call Blocking," or "Spam Protection."
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Toggle Off Spam Filter: You should see a toggle switch or an option to turn the spam filter on or off. Tap to toggle it off. You might be prompted to confirm your decision.
Sub-heading: For Unsubscribing from the Call Filter Service Entirely (Free or Plus)
If you want to completely remove the Call Filter service from your line, you'll generally need to go through the My Verizon app, not just the Call Filter app itself.
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Open the My Verizon App: Launch the My Verizon app on your smartphone.
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Log In: If prompted, enter your password, fingerprint, or Face ID to log in.
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Navigate to Mobile Tab: Tap the "Mobile" tab (usually at the bottom of the screen).
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Access My Call Filter: Scroll down and locate "My Call Filter" or a similar option under the "Services & perks" or "Add-ons" section. Tap on it.
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Select "Unsubscribe": You should see an option to "Unsubscribe" or "Remove" Call Filter beneath the applicable phone number. Tap this.
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Review and Confirm: Carefully review the terms and conditions for unsubscribing, then tap "Confirm" to finalize the removal of the service.
QuickTip: Pay attention to first and last sentences.
Step 3: Disabling Call Filter via the My Verizon Website
For those who prefer a desktop or laptop, the My Verizon website offers a clear path to managing your Call Filter service.
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Go to the My Verizon Website: Open your web browser and go to the official Verizon website (
www.verizon.com -
Sign In: Click on "My Verizon" and sign in using your User ID or mobile number and password. Ensure you have Account Owner or Manager privileges.
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Navigate to Services & Perks: Once logged in, hover over or click on "Account" or "My Plan & Services", then look for "Services & Perks" or "Manage Products & Apps."
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Find Call Filter: On the "Services & Perks" page, locate "Call Filter" under the "Caller ID Services" or "Add-ons" section.
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Select "Unsubscribe" or "Manage Call Filter":
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If you want to completely remove the service, look for an "Unsubscribe" option directly next to Call Filter for your specific line.
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If you want to adjust settings without full removal, select "Manage Call Filter." This will typically take you to a page where you can adjust spam block levels (e.g., High risk only, Medium and high risk, All spam calls) or turn the spam block on/off.
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Review and Confirm: If you chose to unsubscribe, carefully review the details and confirm your action. If you're managing settings, make your desired changes and save them.
Step 4: Checking Your Device Settings (Especially for iPhone Users)
Sometimes, your phone's native settings can also play a role in call filtering, especially on iPhones with "Silence Junk Callers."
Sub-heading: For iPhone Users
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Go to Settings: Open the "Settings" app on your iPhone.
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Scroll to Phone: Scroll down and tap on "Phone."
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Check "Silence Unknown Callers": Look for the option "Silence Unknown Callers." If this is enabled, calls from numbers not in your contacts will be sent to voicemail. While not directly part of Verizon Call Filter, it can contribute to legitimate calls being missed. Toggle this off if you want all calls to ring through.
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Check SMS/Call Filtering: Some iPhone users might find a setting under
Settings > Apps > Phone > SMS/Call Filtering. Ensure it's set to "None" if you want to disable any system-level filtering.
QuickTip: Short pauses improve understanding.
Step 5: Confirming the Change
After following the steps, it's a good idea to confirm that Call Filter has been successfully turned off or adjusted.
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Check My Verizon: Re-login to the My Verizon app or website and verify that Call Filter is no longer listed as an active service on your line, or that its settings reflect your desired changes.
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Test with a Known Number: Have a friend or family member call you from a number that would typically be flagged as spam or unknown. Observe if the call rings through as expected without any filtering alerts.
Important Considerations:
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Deleting the Call Filter app alone will not unsubscribe you from the service. You must follow the steps in the My Verizon app or website to fully remove it.
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If you subscribed to Call Filter Plus (Multi-line), managing or unsubscribing might require Account Owner privileges and be done from the My Verizon website.
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Be aware of potential spam calls once Call Filter is disabled. You will no longer have the automatic protection it offers.
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You can always re-enroll in Call Filter (free or Plus) at any time through the My Verizon app or website if you change your mind.
Frequently Asked Questions (FAQs)
Here are 10 related FAQ questions about Verizon Call Filter, starting with 'How to', and their quick answers:
How to check if Verizon Call Filter is active on my line? You can check by logging into the My Verizon app or website and navigating to "Services & perks" or "Add-ons." Call Filter will be listed there if active.
QuickTip: Repetition reinforces learning.
How to temporarily stop spam calls without fully disabling Call Filter? Open the Call Filter app, go to "Settings" or "Account," and look for the "Spam Filter" option. You can usually toggle it off temporarily or adjust the risk level of calls to be blocked.
How to re-enable Verizon Call Filter after turning it off? Log into the My Verizon app or website, go to "Services & perks" or "Add-ons," find Call Filter, and choose to "Add" or "Re-enroll" it to your line.
How to block specific numbers using Verizon Call Filter if it's active? Within the Call Filter app, you can manually add numbers to your "Personal Block List" under the "Block" tab.
How to unblock a number that Call Filter mistakenly blocked? In the Call Filter app, go to your "Recents" or "Call Log." If a call was incorrectly marked as spam, you can usually select "Not spam" or add it to your "Allowed" list.
How to manage Call Filter settings for multiple lines on my account? As the Account Owner or Manager, log into the My Verizon website, navigate to "Services & perks" or "Manage Products & Apps," and you should see options to manage Call Filter for each line on your account.
How to differentiate between Call Filter Free and Call Filter Plus? Call Filter Free offers basic spam detection, blocking (high-risk), and reporting. Call Filter Plus (a paid subscription) adds features like Caller Name ID, a personal block list with more entries, spam lookup, and neighborhood blocking.
How to get a refund if I accidentally subscribed to Call Filter Plus? Contact Verizon Customer Service directly to inquire about a refund for unintended subscriptions. Their support team can assist with billing issues.
How to report a spam call to Verizon? If Call Filter is active, you can report spam directly through the Call Filter app by selecting the call in your recent activity and choosing "Report."
How to prevent Call Filter from sending legitimate calls to voicemail? Ensure that the spam filter settings are not set to "All spam calls" and consider adding important contacts to your "Allowed" list within the Call Filter app.
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