Buying a new phone on a Verizon postpaid plan can feel like a big decision with lots of choices and steps. But don't worry, it's a straightforward process once you know the ropes! This comprehensive guide will walk you through every single step, from picking your perfect device to finally holding it in your hand.
Ready to upgrade your mobile experience and get that shiny new phone you've been eyeing? Let's dive in!
Step 1: Assess Your Current Situation and Needs
Before you even think about adding a phone to your cart, it's crucial to understand your current Verizon account and what you truly need in a new device.
Sub-heading: Understanding Your Upgrade Eligibility
Are you due for an upgrade? Verizon's device payment agreements usually run for 24 or 36 months. You might be eligible for an early upgrade if you've paid off a certain percentage of your current device or if your contract has ended. You can easily check your eligibility:
Through the My Verizon App: Log in, go to the "Devices" section, and look for "Upgrade now" under your current phone.
On the My Verizon Website: Sign in to your account, navigate to the "My Devices" section, and you'll see your upgrade status.
Do you want to keep your current number? For most postpaid customers, this is the default. However, if you're adding a new line, you'll choose between a new number or porting one from another carrier.
What's your current plan? Consider if your existing Verizon plan still meets your data usage needs. Sometimes, upgrading a phone comes with promotional offers that might encourage you to switch to a different unlimited plan for better benefits or deals.
Sub-heading: What Kind of Phone Do You Need?
This is the fun part! Think about what's important to you in a new phone:
Operating System: Are you an Android fan or an iPhone loyalist?
Features: Do you need a top-of-the-line camera, long battery life, a specific amount of storage, or rugged durability?
Budget: How much are you willing to spend upfront or monthly? Verizon offers various financing options, which we'll cover.
Compatibility: While most phones sold by Verizon are fully compatible, if you're considering bringing your own device (BYOD) later, ensure it's compatible with Verizon's network.
Step 2: Browse and Select Your Desired Phone
Now that you're armed with knowledge about your needs, it's time to start shopping!
Sub-heading: Navigating the Verizon Website
Go to the official Verizon website (verizon.com).
Look for the "Devices" or "Shop" section in the main navigation. This is where you'll find smartphones, tablets, smartwatches, and accessories.
You can usually filter by brand (Apple, Samsung, Google, etc.), operating system, features, and even price range.
Don't forget to check the "Deals" section! Verizon frequently offers promotions like "Buy One Get One Free," trade-in credits, or discounts with new lines or specific unlimited plans. These can significantly reduce the cost of your new device.
Sub-heading: Comparing Devices and Checking Details
Click on phones that catch your eye. You can often compare up to four devices side-by-side to see their specifications, features, and pricing details.
On each phone's product page, pay close attention to:
Storage Options: 128GB, 256GB, 512GB, etc. More storage usually means a higher price.
Color Options: Pick your preferred aesthetic.
Pricing: You'll typically see two main options:
Full Retail Price: Pay the entire cost of the phone upfront.
Device Payments: This is the most common option for postpaid customers. You'll pay the phone off over 24 or 36 monthly installments with 0% APR. Note: Any promotional credits you receive from trade-ins or specific plan offers are usually applied as monthly bill credits over the device payment term.
Step 3: Add to Cart and Configure Your Order
Once you've made your selection, the process moves to the cart!
Sub-heading: Adding to Your Cart and Signing In
After selecting your desired phone, storage, and color, click the "Add to Cart" button.
If you aren't already signed in, Verizon will prompt you to do so. Make sure you sign in as an "Existing Customer" to link the new phone to your current postpaid account. You'll need your My Verizon username and password.
Sub-heading: Choosing Your Line and Plan Options
For an Upgrade: If you're upgrading an existing line, you'll be asked to select which line on your account the new phone is for.
For a New Line: If you're adding a new line of service, you'll choose between:
"Get a new number": Verizon will provide you with a new phone number.
"Bring your current number": If you're porting a number from another carrier, you'll need to provide details like your existing mobile number, account number, PIN, and account holder's billing address. Be aware that porting can take 4-24 hours for mobile numbers and longer for landlines.
Plan Review: The system will then present you with plan options. You can often keep your existing plan or choose to upgrade to a new Unlimited plan if it offers better benefits or unlocks specific promotional discounts for your new device. Review the monthly costs carefully.
Sub-heading: Device Protection and Accessories
Device Protection: Verizon will offer various device protection plans (e.g., Verizon Mobile Protect). These are optional but can be highly beneficial in case of damage, loss, or theft. Review the coverage and decide if it's right for you.
Accessories: You'll also be presented with compatible accessories like cases, screen protectors, chargers, and headphones. You can add these to your cart or choose "No thanks" to skip.
Step 4: The Trade-In Process (Optional, but Recommended!)
Many Verizon promotions involve trading in your old device for credit. This can significantly reduce the cost of your new phone!
Sub-heading: Initiating a Trade-In
If you're eligible for a trade-in promotion, you'll often see the option presented during the checkout flow or directly in your shopping cart.
You'll be asked to provide details about your current device (make, model, storage, and condition). Based on this, Verizon will give you an estimated trade-in value.
Important Note: The final trade-in value is confirmed after Verizon receives and inspects your device. Ensure you accurately describe its condition to avoid discrepancies.
Sub-heading: Preparing Your Old Device for Trade-In
Backup Your Data: This is crucial! Back up all your photos, videos, contacts, and other important data to cloud storage (Google Drive, iCloud) or a computer.
Wipe Your Device: Perform a factory reset to erase all personal information from the device. This protects your privacy.
For iPhones: Go to Settings > General > Transfer or Reset iPhone > Erase All Content and Settings.
For Androids: Steps vary by manufacturer, but generally, it's Settings > System > Reset options > Erase all data (factory reset).
Remove SIM Card and SD Card: Take out your SIM card (you'll likely use a new one with your new phone) and any external SD cards.
Disable Find My (for iPhones) or Google Account Lock (for Androids): This is essential for the trade-in to be accepted. Make sure your device is unlocked and free of any activation locks.
Remove Cases and Screen Protectors: Send only the device itself.
Sub-heading: Shipping or Dropping Off Your Trade-In
Verizon typically provides a shipping label or a QR code for UPS drop-off. Follow the instructions carefully.
Alternatively, you can bring your device to a corporate Verizon store (not an authorized retailer) for trade-in.
Step 5: Review Your Cart and Proceed to Checkout
You're almost there! This is where you double-check everything before finalizing your purchase.
Sub-heading: Comprehensive Cart Review
In your shopping cart, review all the details:
Your new phone model, color, and storage.
The monthly device payment amount (if applicable).
Your chosen plan and its monthly cost.
Any accessories you added.
Your estimated trade-in credit (if applicable) and how it will be applied (e.g., monthly bill credits).
Any one-time charges, like an activation fee ($35 for upgrades to a new SIM on an existing line) or sales tax (often due at the time of purchase).
Enter any promo codes: If you have additional promotional codes, apply them here.
Sub-heading: Delivery and Payment Information
Delivery Options: Choose between having your new phone shipped to your address (often with free 2-day shipping) or picking it up at a local Verizon store (if available).
Shipping Address: Confirm your shipping address is correct. For security reasons, new customers generally cannot change the shipping address after an order is submitted.
Payment Method: Enter your payment information for any upfront costs (sales tax, down payment, accessories). For device payments, these will be added to your monthly Verizon bill.
Sub-heading: Reviewing and Accepting Terms and Conditions
This is the final hurdle. You'll need to review and agree to the Verizon Wireless Customer Agreement and, if applicable, the Retail Installment Sale Agreement (for device payments). Read these carefully so you understand your obligations.
Step 6: Place Your Order and Await Delivery/Pickup
Congratulations, you're ready to place your order!
Sub-heading: Confirming Your Purchase
Click the "Place Order" button.
You'll receive an order confirmation email shortly. Save this email for your records, as it will contain your order number and estimated delivery date.
Sub-heading: Tracking Your Order
You can track the status of your order through:
The My Verizon App: Go to "My Orders."
The My Verizon Website: Log in and navigate to the "Order Status" or "My Orders" section.
Shipping Notification Emails: Verizon will send emails with tracking numbers once your device ships.
Sub-heading: Receiving and Activating Your New Phone
For Shipped Orders: Once your phone arrives, follow the instructions provided by Verizon for activation. This usually involves powering on the phone, connecting to Wi-Fi, and following on-screen prompts. Often, the phone will activate itself once connected to the Verizon network.
For In-Store Pickup: Head to the store with your ID and order confirmation. The staff will help you activate your new device.
Smart Setup: Verizon offers "Smart Setup" guides (online and in-app) to help you transfer data from your old phone to your new one and get everything set up seamlessly.
Step 7: Enjoy Your New Verizon Postpaid Phone!
You've done it! Your new phone is now active on your Verizon postpaid plan. Take some time to explore its features, personalize settings, and make it truly yours.
Remember, Verizon's customer support is always available if you encounter any issues during this process. Happy phoning!
10 Related FAQ Questions
How to check my Verizon upgrade eligibility?
You can check your upgrade eligibility by logging into the My Verizon app or the My Verizon website and navigating to the "Devices" or "My Devices" section. It will typically show an "Upgrade now" link under eligible devices.
How to pay off my Verizon device payment agreement early?
You can pay off your device payment agreement early through the My Verizon app or website (under your device overview) or by visiting a Verizon store. Be aware that any monthly promotional credits associated with that device will stop once it's paid off.
How to transfer my data from my old phone to my new Verizon phone?
Verizon offers "Smart Setup" guides and tools (online and within the My Verizon app) that walk you through backing up your old device and transferring data (contacts, photos, apps) to your new phone. Both Apple and Google also have built-in transfer tools.
How to activate a new phone on my existing Verizon postpaid line?
Once you receive your new phone, simply power it on, connect to Wi-Fi, and follow the on-screen prompts. For most new Verizon phones, activation is automatic. You can also visit
How to trade in my old device with Verizon?
You can initiate a trade-in online during the phone purchase process or separately through Verizon's Trade-in page. Provide details about your device, follow the instructions for shipping or in-store drop-off, and ensure you wipe all personal data before sending it in.
How to change my Verizon plan when buying a new phone?
During the online checkout process for a new phone, Verizon will present you with options to either keep your current plan or switch to a new one. You can review the details and costs of different plans before making your selection.
How to add device protection to my new Verizon phone?
You'll be offered device protection options (like Verizon Mobile Protect) during the online checkout process when purchasing your new phone. You can also add it later through the My Verizon app or website, typically within a certain timeframe after purchase.
How to track my Verizon phone order?
You can track your Verizon order by logging into the My Verizon app or website and going to the "My Orders" or "Order Status" section. You will also receive shipping confirmation emails with tracking numbers.
How to get the best deals on phones with Verizon postpaid?
To find the best deals, always check Verizon's "Deals" section on their website, especially around major holidays or new phone launches. Look for promotions that involve trade-ins, adding new lines, or switching to specific unlimited plans.
How to find my Verizon account PIN?
Your Verizon account PIN is a 4-digit code typically set up by the account owner. If you don't remember it, you can usually reset it through the My Verizon app or website by verifying your identity, or by contacting Verizon customer support.