Have you recently had an experience with Verizon, positive or negative, that you're eager to share? Whether it's stellar customer service, lightning-fast 5G, a frustrating billing issue, or a suggestion for improvement, your feedback is incredibly valuable! Giving a review helps Verizon understand what they're doing well and where they need to improve, ultimately benefiting all customers. So, let's dive in and learn how you can make your voice heard.
How to Give Verizon a Review: A Comprehensive Step-by-Step Guide
Giving Verizon a review isn't always as straightforward as clicking a "review" button on their homepage. Depending on the type of feedback you want to provide and the channel you prefer, there are several avenues you can explore.
Step 1: Identify the Nature of Your Feedback and Preferred Channel
Before you begin, take a moment to consider what specifically you want to review and where you'd like to share it.
Sub-heading: What Kind of Review Are You Giving?
General Service Satisfaction: Are you happy with your overall Verizon experience – network reliability, plan value, etc.?
Customer Service Experience: Did you interact with a representative (phone, chat, in-store)? Was it positive, negative, or neutral?
Product/Device Review: Do you have feedback on a specific phone, accessory, or home internet equipment you purchased from Verizon?
Store Experience: Did you visit a physical Verizon store? How was the service, staff, and overall atmosphere?
App/Website Experience: Are you encountering issues or have suggestions for the My Verizon app or the Verizon website?
Billing/Account Issues: Is your feedback related to a specific billing discrepancy or account management problem?
Sub-heading: Where Do You Want Your Review to Appear?
Directly to Verizon: This is often the most effective way to get your feedback to the company for internal review and potential action.
Publicly (for other customers): This helps other potential or current Verizon customers make informed decisions.
Both: A combination can be powerful!
Once you have a clear idea, you can choose the most appropriate method from the options below.
Step 2: Providing Direct Feedback to Verizon
Verizon values direct customer feedback, as it helps them identify areas for improvement and address specific concerns.
Sub-heading: Through Customer Service Channels
Phone Support: The most traditional method. When you call Verizon customer service (dial 611 from your Verizon phone or 1-800-922-0204), you often have the opportunity to provide feedback after your call.
After your call concludes, you may be prompted to stay on the line for a short survey. This survey usually asks about your satisfaction with the representative, the resolution of your issue, and overall experience. This is a direct and impactful way to provide feedback on specific interactions.
Tip: If you have a particularly positive or negative experience, ask the representative if there's a way to leave specific feedback about them or their department.
Online Chat Support: Similar to phone support, online chat sessions may conclude with an option to rate your experience or provide comments. Look for a pop-up or a link after the chat ends.
Social Media Direct Message: While more public methods are discussed below, you can also send a direct message to Verizon's official social media accounts (Twitter, Facebook). This is often monitored by their customer service teams and can lead to a direct dialogue. Be concise and clear in your message.
Sub-heading: Through the My Verizon App or Website
The My Verizon app and website are primary touchpoints for managing your account, and they often include features for feedback.
In-App Feedback Options:
View Device Health Check: The My Verizon app allows you to check apps reviewed by Verizon Wireless that might be impacting your device's performance. While not a direct "review" section, it provides data points for Verizon on app performance.
Google Messages Feedback: If you're using Google Messages on your Verizon device, you can submit feedback directly through the app if you encounter issues. Go to the Messages app, tap the message with the issue, then the Menu icon (upper-right) > Help & feedback > Send feedback.
Periodically, the app may also prompt you for quick satisfaction ratings on your overall experience or recent interactions. Keep an eye out for these pop-ups.
Website Feedback Forms: While a general "review" section for overall service isn't prominently displayed for public consumption on the main Verizon website, specific sections might have feedback forms.
Verizon Digital Ready Customer Support: If your feedback is related to Verizon's Digital Ready program for small businesses, they have a dedicated "customerSupport" page with a form where you can "Ask a question or provide feedback." This form is not for general Verizon product/service support.
Look for "Contact Us," "Support," or "Feedback" links in the footer or navigation menus of Verizon's various web pages. These often lead to contact forms where you can submit written feedback.
Sub-heading: Post-Interaction Surveys
Verizon frequently sends out customer satisfaction surveys via email or text message after a service interaction, a new activation, or a plan change.
Email Surveys: Keep an eye on your inbox for emails from Verizon asking for your feedback. These surveys are typically detailed and allow you to rate various aspects of your experience, from network performance to customer support.
These surveys are crucial for Verizon's internal metrics and often directly influence their service improvements. Be honest and thorough.
Text Message Surveys: Sometimes, after a call or visit, you might receive a text message with a quick link to a survey. These are usually short, multiple-choice questions designed for quick responses.
Step 3: Leaving Public Reviews for Verizon
Sharing your experience publicly can help other consumers and put additional pressure on Verizon to address widespread issues.
Sub-heading: Third-Party Review Websites
Many independent websites specialize in collecting and displaying customer reviews for businesses.
Better Business Bureau (BBB): The BBB is a popular platform where consumers can file complaints and leave reviews for businesses. Verizon Wireless has a profile on the BBB website where you can submit a customer review.
Go to the BBB website, search for "Verizon Wireless," and look for the "Customer Reviews" section. You'll typically need to create an account to leave a review.
Pro-tip: While reviews are public, Verizon's customer service team often monitors BBB complaints and may reach out to resolve issues directly.
Trustpilot, Yelp, ConsumerAffairs, etc.: Many other review aggregators exist. A quick Google search for "Verizon reviews" will likely bring up several of these sites.
Check the legitimacy of the site before investing your time. Focus on well-known and reputable platforms.
Google Reviews (for specific store locations): If you had an experience at a particular Verizon store, you can often leave a Google review directly on that store's Google Maps listing.
Search for "Verizon store [city, state]" on Google Maps. Click on the specific store, and look for the "Write a review" option. This is great for feedback on local staff and store environment.
Sub-heading: Social Media Platforms
Social media offers a highly visible way to share your experience, often garnering quicker attention from companies.
Twitter (X): Tweet directly at
@VerizonSupportor@Verizon. Use relevant hashtags like#Verizon,#VerizonWireless, or#CustomerService.Keep your tweets concise and professional. While it's a public forum, avoiding aggressive language is more likely to elicit a helpful response.
Facebook: Post on Verizon's official Facebook page or send them a private message. Many companies have dedicated social media teams monitoring their pages.
Reddit: Subreddits like
r/verizonare active communities where users discuss Verizon services. You can post about your experience and engage with other customers. While not an official feedback channel, Verizon employees sometimes monitor these forums.
Step 4: Crafting an Effective Review
Regardless of where you leave your review, making it clear, concise, and constructive will maximize its impact.
Sub-heading: Key Elements of a Good Review
Be Specific: Instead of saying "Verizon is bad," explain why. "My data speeds consistently drop below 5 Mbps in my area, making streaming impossible."
Include Details: Mention dates, times, specific names (if applicable), and the outcome of your interactions. "On June 25th, I spoke with a representative named Sarah who efficiently resolved my billing issue."
State the Problem and Desired Resolution: Clearly articulate the issue and what you believe would be a fair resolution. "My bill was $20 higher than expected; I would like a credit for the overcharge."
Be Objective (if possible): While emotions can run high, try to present the facts clearly.
Proofread: Typos and grammatical errors can detract from your message.
Focus on Actionable Feedback: What can Verizon do to improve?
Sub-heading: What to Avoid in Your Review
Vague Complaints: "Verizon sucks" is not helpful.
Emotional Outbursts (without context): While frustration is understandable, overly aggressive or abusive language can be counterproductive.
Personal Attacks: Focus on the service, not the individual, unless their behavior was truly egregious and merits specific reporting.
Demanding Unreasonable Solutions: Be realistic in your expectations for a resolution.
By following these steps, you can effectively give Verizon a review and contribute to improving their services for everyone. Your voice matters!
10 Related FAQ Questions
Here are 10 common questions about giving Verizon feedback, with quick answers:
How to check if my review has been seen by Verizon?
For direct feedback channels (phone surveys, email surveys, direct messages), you might not get a specific confirmation that your review was "seen" beyond an automated thank you. However, if your feedback was a complaint via customer service, you should receive a ticket number or follow-up communication if action is taken. For public reviews on platforms like BBB, you can see if Verizon has responded publicly.
How to leave an anonymous review for Verizon?
Leaving a truly anonymous review for a company like Verizon can be challenging if you want it to be actionable. Public review sites like BBB or Trustpilot allow you to use a username that doesn't reveal your identity, but your review will still be publicly visible. Direct feedback channels usually require some form of account identification.
How to give positive feedback to Verizon?
You can give positive feedback through the same channels as negative feedback: post-call surveys, email surveys, direct messages on social media, or by simply telling a representative that you had a great experience and would like to commend them. Many companies appreciate positive feedback as much as constructive criticism.
How to review a specific Verizon store location?
You can review a specific Verizon store location directly on Google Maps by searching for the store and clicking "Write a review." Some third-party review sites also allow location-specific reviews.
How to complain about Verizon's billing practices?
The most effective way to complain about billing practices is to contact Verizon's customer service directly via phone or chat. You can also escalate the issue by filing a complaint with the Better Business Bureau (BBB) or the Federal Communications Commission (FCC) if the issue remains unresolved.
How to provide feedback on the My Verizon app?
Look for "Help & Feedback" or "Send Feedback" options within the My Verizon app itself. You can also leave a review for the app in your device's app store (Google Play Store for Android, Apple App Store for iOS).
How to contact Verizon's corporate for a review?
While there isn't a widely published direct "review" email for corporate, significant issues can sometimes be escalated by sending a formal letter to Verizon's corporate headquarters. For customer service concerns, the aforementioned methods (especially BBB or social media with direct messaging) are often the most effective for reaching higher levels of support. Some reports suggest Verizon's Consumer CEO Sowmyanarayn Sampath has provided his email for direct customer contact for significant issues.
How to use social media to give Verizon a review?
Post publicly on Twitter (tagging @VerizonSupport or @Verizon) or on Verizon's official Facebook page. You can also send them a direct message on these platforms. Keep your message concise and professional.
How to submit a detailed review to Verizon online?
While there isn't a single "detailed review submission" form for general service, you can often provide detailed feedback through email surveys sent after interactions or via the feedback forms available on specific support pages within the Verizon website.
How to escalate a review or complaint if it's not resolved?
If your initial review or complaint isn't resolved, you can escalate by:
Asking to speak to a supervisor or manager during a customer service call.
Filing a formal complaint with the Better Business Bureau (BBB) or the Federal Communications Commission (FCC).
Posting on social media to gain more visibility, which can sometimes prompt a response from a dedicated social media customer service team.
