Hey there! Thinking about making the switch from Verizon to Visible? It's a smart move for many, especially if you're looking for more affordable unlimited data without sacrificing the reliability of Verizon's network. But how exactly do you make that leap without a hitch? Don't worry, you've come to the right place!
Ready to ditch those higher bills and embrace a simpler, more budget-friendly mobile life? Let's dive right in and get you switched over to Visible!
Step 1: Are You Ready for a Visible Future? (Pre-Switch Checklist)
Before we even think about porting your number, let's make sure Visible is truly the right fit for you and that you're prepared for a smooth transition. This is where you, the user, come in!
Do you value unlimited everything? Visible offers truly unlimited talk, text, and data with no caps or overage charges. Is this a must-have for you?
Are you comfortable with online-only support? Visible operates purely online. There are no physical stores to visit. How do you feel about managing your account and getting help solely through their app, chat, or social media?
Is 5G important to you, and is your phone compatible? Visible now includes 5G access on eligible plans and devices. Check if your current phone supports 5G and if you're on a plan that includes it with Verizon.
Do you travel internationally often? Visible doesn't have international roaming built-in (though they do offer Wi-Fi calling for international calls). Consider how often you travel and if this is a deal-breaker.
Are you happy with the Verizon network? Visible uses Verizon's 4G LTE and 5G networks. If you've been satisfied with your coverage on Verizon, you'll likely be happy with Visible.
Once you've pondered these questions and are feeling good about the move, let's proceed!
Step 2: Gearing Up for the Switch (What You'll Need)
Alright, you're committed! Now it's time to gather your essentials before initiating the transfer. Think of this as your mission prep.
Sub-heading: Your Current Verizon Account Information
This is crucial. You'll need specific details from your Verizon account to ensure a seamless port.
Your Verizon Account Number: This is typically found on your Verizon bill or by logging into your My Verizon account online or via their app. Double-check this! An incorrect account number is a common reason for porting delays.
Your Verizon Account PIN or Password: Verizon uses a four-digit PIN or a password for security verification during number transfers. If you don't know it, you'll need to reset it with Verizon before you start the Visible activation process.
The Phone Number You Want to Port: Obvious, but important to confirm you're transferring the correct line if you have multiple on your Verizon account.
Your Billing Address Associated with Verizon: Ensure this matches exactly.
Sub-heading: Your Phone (Is it Compatible?)
Not all phones are created equal, especially when switching carriers.
Is your phone unlocked? This is paramount. Verizon generally locks phones for a certain period (usually 60 days for new devices) after purchase. If your phone isn't unlocked, Visible won't be able to activate it with their service. You'll need to contact Verizon to confirm its unlocked status or to request an unlock.
Is your phone compatible with Visible's network? Visible is CDMA-less, meaning it relies entirely on Verizon's LTE and 5G networks. Most modern smartphones are compatible, but it's always best to use Visible's compatibility checker on their website. Just enter your phone's IMEI.
Sub-heading: Payment Method
Visible is a prepaid service, so you'll need a valid credit or debit card for your first month's payment.
Step 3: Choosing Your Visible Plan and Ordering Your SIM
Now for the fun part – picking your new plan and getting your Visible SIM card!
Sub-heading: Navigating the Visible Website or App
Head to Visible's Website or Download the App: Either one works perfectly. The process is very intuitive.
Select Your Plan: Visible typically offers two plans:
Visible: The more basic, but still unlimited, plan.
Visible+: Offers premium data, international features, and other perks. Choose the one that best suits your needs.
Check Phone Compatibility (Again!): Even if you checked before, Visible will prompt you to enter your phone's IMEI to confirm compatibility and if you'll need a physical SIM or eSIM.
Decide on Bringing Your Number or Getting a New One: Select the option to "Keep your number." This is where you'll start entering your Verizon account information.
Sub-heading: The SIM Card - Physical or eSIM?
Physical SIM: If your phone requires a physical SIM card, Visible will mail it to you. This usually takes a few business days. Be patient!
eSIM: If your phone supports eSIM (most newer iPhones and some Androids do), you can get activated almost instantly! This is the fastest way to switch. Visible will guide you through the eSIM setup process within their app.
Step 4: Activating Your Visible Service and Porting Your Number
This is the moment of truth! Once you have your Visible SIM (or eSIM ready), it's time to make the switch official.
Sub-heading: Activating Your Visible SIM
For Physical SIM: Once your Visible SIM card arrives, insert it into your unlocked phone.
For eSIM: Follow the instructions in the Visible app to download and install your eSIM profile.
Sub-heading: The Porting Process (Entering Your Verizon Details)
Open the Visible App (or Website): Log in and navigate to the activation section.
Enter Your Verizon Information: This is where those crucial details from Step 2 come into play:
Verizon Account Number: Enter it precisely.
Verizon Account PIN/Password: This must be correct.
The Number You Are Porting: Confirm it's the right one.
Your Verizon Billing Address: Ensure it matches what Verizon has on file.
Confirm and Submit: Double-check everything before hitting submit. Any discrepancies can delay the port.
Sub-heading: The Waiting Game (and What to Expect)
Porting Timeframe: Number transfers (ports) can take anywhere from a few minutes to a few business days. Most typically complete within 24-48 hours. Weekends and holidays can prolong this.
Verizon Service Will Remain Active: Your Verizon service will continue to work until the port is complete. You'll know the port is successful when your Verizon service stops working and your Visible service activates.
Keep Your Old Phone On: It's often recommended to keep your old phone (with the Verizon SIM still in it, if applicable) on until the port is finalized.
Visible Will Notify You: Visible will send you updates via email and/or through their app regarding the status of your port.
Troubleshooting Delays: If your port is taking longer than expected, first check the status in the Visible app. If it's stalled, contact Visible support immediately with your port details. They can often provide insights into why it's delayed (e.g., incorrect PIN, account number mismatch).
Step 5: Post-Switch Bliss (and What to Do After)
Congratulations! You've successfully made the switch to Visible. Now it's time to enjoy your new unlimited service.
Sub-heading: Testing Your New Service
Make a Call: Call a friend or family member to ensure calls are working.
Send a Text: Send a few text messages to confirm.
Browse the Internet: Test your data speed and connectivity by Browse websites or streaming video.
Test Wi-Fi Calling: If your phone supports it and you enabled it, test making a call over Wi-Fi.
Sub-heading: Canceling Your Verizon Service (It's Automatic!)
Do NOT manually cancel your Verizon account before the port completes! This is a critical point. If you cancel your Verizon service before your number successfully ports to Visible, you risk losing your number permanently.
Automatic Cancellation: Once your number successfully ports to Visible, your Verizon line associated with that number will automatically be canceled. You shouldn't need to do anything further with Verizon for that specific line.
Final Verizon Bill: You may receive a final, prorated bill from Verizon for any services rendered up to the port date. Pay this bill as usual.
Sub-heading: Setting Up Your Visible Account
Explore the Visible App: Get familiar with the app. This is where you'll manage your plan, make payments, get support, and even participate in Party Pay (if you choose to, for a discounted rate!).
Party Pay (Optional): If you're looking for an even lower bill, consider joining or starting a Party Pay group. This can significantly reduce your monthly cost.
Step 6: Optimizing Your Visible Experience (Pro Tips!)
You're all set up, but let's make sure you're getting the most out of your Visible service.
Wi-Fi Calling is Your Friend: If you have spotty indoor coverage, enable Wi-Fi calling. It uses your home Wi-Fi to make and receive calls and texts.
Hotspot Usage: Remember, Visible includes unlimited mobile hotspot at capped speeds (usually 5 Mbps on the standard Visible plan, faster on Visible+). Great for emergencies or light Browse on other devices.
Referral Program: Visible has a great referral program. Refer friends and both of you can get a discount on your bill!
Support Channels: Familiarize yourself with Visible's support options: in-app chat, Twitter, and Facebook Messenger. Their chat support is generally quite responsive.
Stay Updated: Follow Visible on social media or check their blog for announcements on new features, plan changes, or promotions.
10 Related FAQ Questions (How to...)
How to Check if my phone is unlocked from Verizon?
You can typically check your phone's unlock status by inserting a SIM card from a different carrier. If it connects to the new network, it's unlocked. Alternatively, you can call Verizon's customer service and ask them directly.
How to Find my Verizon account number and PIN?
Your Verizon account number is usually found at the top of your monthly bill or by logging into your My Verizon account online or via their app. Your PIN is a 4-digit code you set up; if you forgot it, you'll need to reset it through your My Verizon account or by calling customer service.
How to Get an eSIM for Visible?
If your phone supports eSIM, you'll be prompted to choose eSIM during the Visible signup process. After signing up, Visible will guide you through the steps to download and install your eSIM profile directly through their app.
How to Speed up the number porting process from Verizon to Visible?
Ensure all the information you provide (account number, PIN, billing address) is 100% accurate. Any mismatch can cause delays. Porting usually happens fastest on weekdays during business hours.
How to Contact Visible customer support for porting issues?
The best way to contact Visible support is through their in-app chat feature or by reaching out to them via Twitter (@VisibleCare) or Facebook Messenger. Be ready with your porting details.
How to Set up Wi-Fi Calling on Visible?
Once your Visible service is active, go into your phone's settings (usually under "Cellular" or "Connections") and look for a "Wi-Fi Calling" option. Enable it, and you may need to confirm your emergency address.
How to Join a Visible Party Pay group?
Within the Visible app, navigate to the "Party Pay" section. You can either search for existing public parties to join or request to join a specific party if you have an invite link.
How to Keep my existing phone number when switching to Visible?
During the Visible signup process, select the option "Keep your number" when prompted. You will then be asked to provide your current carrier's account information (Verizon, in this case) to facilitate the transfer.
How to Know when my Verizon service is officially cancelled after switching?
Your Verizon service for that specific line will automatically cease to function once your number successfully ports over to Visible. You will receive a final, prorated bill from Verizon.
How to Activate my new Visible SIM card?
Once you receive your physical Visible SIM card, simply insert it into your unlocked phone. Then, open the Visible app, log in, and follow the prompts for activation. If you have an eSIM, the activation happens digitally through the app.