Lost in the Land of Lost Rewards? How to Contact Your CIBC Costco Mastercard (Because Let's Face It, Regular Phone Menus Are Scary)
Let's be honest, wading through a phone menu can feel like navigating a poorly-lit Ikea on a sugar crash. You push a button, then another, only to find yourself trapped in an endless loop of elevator music and automated voices. Fear not, fellow Costco enthusiast! This guide will have you reaching a real human at CIBC faster than you can say "free sample."
First things first: Dial the Magic Numbers
There are two main lines you can call, depending on your location:
- Canada & US: 1-416-784-0116 (Write this down! Don't risk getting separated from your precious rewards in a game of phone tag.)
- International: For our globetrotting Costco connoisseurs, you'll need to use CIBC's general contact line and then patiently explain your situation (because international charges are no laughing matter). The number is 1-800-563-2422.
Pro Tip: Calling during off-peak hours (think weekdays after the lunch rush) might get you to a human a little faster. Just avoid Mondays, because everyone hates Mondays.
Conquering the Phone Menu Maze
So, you've dialed the number, and you're ready to unleash your inner phone ninja. Here's a cheat sheet to get you through the initial menu madness:
- Press 1 for English (or 2 for French, if you're feeling fancy).
- Brace yourself for a barrage of options. You might hear things about "banking" and "investments." Resist the urge to yell "Costco!" into the phone. Trust the system (mostly).
- Mash the button that sounds closest to "credit cards" or "customer service." There's a good chance you'll get there eventually.
Finally, a Real Person!
Congratulations! You've reached the land of the living (or at least, the land of the customer service representatives). Now, explain your situation clearly. Here are some conversation starters:
- "Hi, I'd like to speak to someone about my CIBC Costco Mastercard."
- "I have a question about my rewards points/lost card/mysterious Costco purchase that definitely wasn't a 50-lb bag of gummy bears..." (We've all been there.)
Bonus Round: Contacting CIBC via Social Media
If you're feeling social media savvy, you can also try sending CIBC a direct message on Twitter (@cibc) or Facebook (@CIBC). Just be aware that response times might be a tad slower than with a phone call.
There you have it! With a little patience (and maybe a bag of chips to keep you company), you'll be a CIBC Costco Mastercard contact pro in no time. Now go forth and conquer those customer service lines, and may your rewards points forever flow freely!