Calling Metro Housing Boston: Your Guide to Not Getting Lost in the Phone Maze (Because Let's Be Honest, Mazes Can Be Frustrating)
So, you're on a quest for affordable housing in Boston, and Metro Housing Boston is your knight in shining armor (or should we say, a knight with a very important phone number). But before you valiantly grab your phone and charge, let's take a minute to strategize so you don't get lost in the dreaded phone labyrinth.
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| How Do I Contact Metro Housing Boston |
Step 1: Assemble Your Weapons (Well, Just Your Phone Actually)
First things first, you'll need your trusty phone and a dash of patience. Metro Housing Boston offers a few different phone lines depending on your specific needs. Here's your handy dandy battle plan:
- For General Inquiries: Dial (617) 859-0400 This is your all-purpose line for any questions you might have about Metro Housing Boston's services.
- Feeling fancy and want a toll-free number? (MA residents only): Dial 1-800-272-0990
- Need a relay number? (For those using hearing aids): Dial 1-800-532-0183
Important Note: In-person assistance is currently by appointment only. But fear not, brave adventurer, we'll cover how to schedule an appointment in a later step.
Step 2: Speak to the Wise Oracle (a.k.a. The Automated System)
Once you've dialed your chosen number, brace yourself for a journey through the automated system. It might ask you to press a series of buttons, but don't worry, it's not a pop quiz. Just follow the instructions and try not to get lured by the siren song of the "repeat" button (we've all been there).
QuickTip: Go back if you lost the thread.
Step 3: Patience is a Virtue (Especially When Dealing With Phone Systems)
There's a chance you might be put on hold. This is where your patience comes in. Deep breaths, people! While you wait, use this time to channel your inner zen master or maybe even brainstorm some epic hold music for Metro Housing Boston (suggestions welcome in the comments below).
Step 4: Victory is at Hand (or Rather, in Your Ear)
Finally, you'll be connected to a real live human being from Metro Housing Boston! Here's the moment you've been training for: Ask your questions clearly and don't be afraid to seek clarification.
Pro Tip: Having your notes or questions written down beforehand can be a lifesaver, especially if you tend to get a little flustered on the phone (we all do sometimes).
QuickTip: Short pauses improve understanding.
Bonus Round: Scheduling an In-Person Appointment
If you need to meet with a specialist in person, you can schedule an appointment online. Here's the cheat sheet:
- For RAFT application, housing search, or general questions: Click [here](link to Metro Housing appointment for RAFT or general questions)
- For issues with a Section 8 or MRVP voucher: Click [here](link to Metro Housing appointment for voucher questions)
Remember: Lobby and phone lines close at 11:30 AM for staff training on certain days.
FAQ: Frequently Asked Questions (the Fun and Fast Kind)
How do I contact Metro Housing Boston by email?
QuickTip: Let each idea sink in before moving on.
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You can shoot them an email at info@metrohousingboston.org.
How do I find out more about Metro Housing Boston's services?
Head over to their website at
Tip: Share this article if you find it helpful.
How do I overcome my fear of phone calls?
We can't exactly give you therapy over the internet, but maybe bribe a friend with pizza to role-play the phone call with you?
How do I stay entertained while on hold?
Get creative! Do some stretches, write a haiku, or try to beat your high score on a single-player phone game.
How do I know when I've reached the peak of my comedic genius?
Probably not from this post, but keep at it!
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