Have you ever wondered if that old phone gathering dust in your drawer could actually save you money on a new Verizon device or even your monthly bill? Well, you're in luck! Verizon's trade-in program is a fantastic way to turn your unused electronics into valuable credit. It's not just about getting a new gadget; it's about being smart with your money and even being environmentally friendly.
In this comprehensive guide, we'll walk you through every single step of how Verizon's trade-in credit works, from assessing your device's value to receiving your credit. Let's get started!
Understanding Verizon Trade-In Credit: The Basics
Verizon's trade-in program allows you to exchange your old smartphone, tablet, or smartwatch for a credit that can be applied in various ways. This credit is determined by the make, model, and condition of your device. Often, Verizon runs special promotions that offer enhanced trade-in values for eligible devices, especially when upgrading to a new phone on a device payment plan.
Why Trade In?
Save Money: Directly reduce the cost of a new device or your monthly bill.
Eco-Friendly: Keep electronic waste out of landfills. Verizon has a "zero-landfill" policy for devices that can't be reused.
Convenience: The process is designed to be straightforward, whether online or in-store.
The Step-by-Step Guide to Verizon Trade-In Credit
Step 1: Discover Your Device's Potential! (Engage User)
Hey there! Before we dive into the nitty-gritty, let's get you excited. What old device are you thinking of trading in? Is it that iPhone X you upgraded from, or perhaps an older Samsung Galaxy gathering dust? Knowing what you have is the first step to unlocking its value!
To begin, you'll need to visit the Verizon Trade-In page on their website.
Sub-heading 1.1: Estimating Your Trade-In Value
Verizon makes it easy to get an estimated value for your device.
For Existing Verizon Customers: Sign in to My Verizon. This often provides a quicker and more tailored estimate as Verizon already has your device information. Look for "Upgrade" under a device on your Devices page, or simply visit the main Trade-In page.
For New Customers or Non-Verizon Devices: You can still get an estimate without signing in. You'll simply need to provide details like the brand and model of the device you want to trade in.
You'll be asked a few short questions about your device's condition. Be honest here, as the final value will be confirmed after inspection. Questions typically include:
Does the device power on and off?
Is the screen free of cracks and functioning correctly?
Are there any significant dents, scratches, or missing pieces?
Is there any visible corrosion or water damage?
Remember: The better the condition, the higher the estimated value! Even if your device has a cracked screen or minor damage, it might still be eligible for some credit, though potentially not the full promotional value.
Sub-heading 1.2: Finding Your Device ID (IMEI)
You might need your device's IMEI (International Mobile Equipment Identity) to proceed. This unique 15-digit number identifies your specific device.
On most smartphones: Dial *#06# on your phone's dialer.
For Android: Go to Settings > About Phone.
For iOS (iPhone): Go to Settings > General > About.
For basic phones: Look under Tools & Settings > About Phone > Status.
For Verizon Customers via My Verizon: Go to My Devices, then tap or click "Manage Device" next to the device you want to view. Your Device ID and IMEI are usually listed under the "Device Information" section.
Step 2: Choosing Your Payout Method and Return Option
Once you have your estimated trade-in value, Verizon offers flexibility in how you receive your credit and how you send in your device.
Sub-heading 2.1: Understanding Payout Options
Verizon stands out by offering a variety of ways to receive your trade-in value.
Promotional Credits (Most Common for Upgrades): If you're upgrading to a new device with a promotional offer, your trade-in value is often applied as a monthly credit to your account over a set period (e.g., 24 or 36 months). This effectively lowers your monthly device payment. It's crucial to understand that if you cancel service or pay off your device early, you might forfeit the remaining promotional credits.
Instant Credit (for Existing Customers, In-Store): If you trade in your device at a Verizon store and you're an existing customer in good standing, you might be eligible for instant credit that can be applied to your purchase right away.
Verizon Account Credit: This credit is applied directly to your Verizon account and can be used towards your bill, accessories, or future device purchases. For online trade-ins, this typically appears within 1-2 billing cycles after your device is received and verified.
Verizon Gift Card: Non-Verizon customers, or those who prefer a gift card, can opt for a Verizon Gift Card. This is usually sent via email within 4-6 weeks after Verizon receives and verifies your device. You can use it for almost anything Verizon sells.
PayPal Deposit: Yes, you read that right! Unlike some other carriers, Verizon can deposit your trade-in value directly into your PayPal account. This is usually processed within two weeks of receiving your device.
Sub-heading 2.2: Deciding How to Send Your Device
Verizon offers a few convenient ways to send in your trade-in device.
Mail-in with Verizon's Kit: After initiating your trade-in online, you can request a prepaid shipping kit to be sent to your home. This kit includes packaging and a return label.
Mail-in with Your Own Packaging: You can also use your own secure packaging and print a prepaid shipping label provided by Verizon. Ensure your device is packed securely to prevent damage in transit, as a damaged device will result in a lower final value.
In-Store Drop-off: For a seamless process and potential instant credit (if eligible), you can bring your device to a Verizon company store. Their staff will assess its condition, verify it, and process the trade-in on the spot.
Step 3: Preparing Your Device for Trade-In – Don't Skip This!
This is a critical step to protect your personal data and ensure a smooth trade-in process. Failure to properly prepare your device can result in a denied trade-in or a lower value.
Sub-heading 3.1: Back Up Your Data
Cloud Backup: For iPhones, use iCloud. For Android devices, use Google Drive or your phone manufacturer's cloud service (e.g., Samsung Cloud).
Computer Backup: You can also back up your device to your computer using iTunes (for iPhones) or dedicated software for Android.
Sub-heading 3.2: Wipe Your Device (Factory Reset)
This step permanently deletes all personal information from your device.
For iOS (iPhone/iPad):
Go to Settings > Your Name > Find My. Turn off "Find My iPhone."
Go back to Settings > General > Transfer or Reset iPhone > Erase All Content and Settings.
You may need to enter your Apple ID password to confirm.
For Android:
Go to Settings > Google > Find My Device. Turn it off.
Go to Settings > System > Reset options > Erase all data (factory reset).
The exact steps may vary slightly depending on your Android device's manufacturer (Samsung, Google Pixel, etc.) and Android version. Always consult your device's manual or manufacturer's website for specific instructions if you're unsure.
Sub-heading 3.3: Remove SIM and SD Cards
Your SIM card contains your phone number and network information. Always remove it before sending your device.
If your device has an external SD card, remove it as well, as it contains your personal files.
Sub-heading 3.4: Disable All Locks and Passcodes
Turn off any screen lock passcodes, PINs, patterns, or biometric locks (fingerprint, face ID).
Ensure that any "Find My Device" or "Activation Lock" features are disabled. This is crucial, especially for Apple devices, as an activated lock will prevent Verizon from being able to process the device and will result in a zero trade-in value.
Important Note: Verizon follows strict federal guidelines to ensure your old device is completely erased, but it's your responsibility to remove your personal information beforehand.
Step 4: Shipping Your Device (or Dropping It Off)
Once your device is meticulously prepared, it's time to send it to Verizon.
Sub-heading 4.1: Packaging Your Device
If using a Verizon-provided shipping kit, follow the instructions carefully to place your device securely.
If using your own packaging, use a sturdy box and plenty of padding (bubble wrap, packing peanuts) to prevent movement and damage during transit. Damage during shipping can reduce your trade-in value.
Sub-heading 4.2: Applying the Shipping Label
Attach the prepaid return label provided by Verizon firmly to the outside of your package.
Keep the tracking number for your records! This is your proof of shipment and allows you to track its journey.
Sub-heading 4.3: Sending It Off
Mail-in: Drop your package off at the designated carrier (e.g., UPS) specified on your shipping label, or arrange for a pickup if available.
In-Store: Bring your prepared device to a Verizon company store. They will handle the packaging and shipping for you.
Ensure your device is sent within the specified timeframe (usually 30 days) after initiating the trade-in.
Step 5: Receiving and Verifying Your Credit
After Verizon receives your device, they will inspect it to confirm its make, model, and condition match what you declared.
Sub-heading 5.1: Device Inspection
Verizon's appraisal process will verify the condition you reported. If there's a discrepancy, your final trade-in value might be adjusted. You'll typically be notified if this happens.
Devices that are reported lost or stolen, purchased with government funds, or have non-removable damaged batteries are usually ineligible.
Sub-heading 5.2: Credit Application
Once your device is received and verified, you'll receive an email confirmation.
For promotional credits: These typically begin appearing on your bill within 2-3 billing cycles after your device is processed.
For account credit: This will also be applied to your Verizon account within 1-2 billing cycles.
For gift cards/PayPal: Expect these within 2-6 weeks, depending on the method chosen.
Sub-heading 5.3: Tracking Your Trade-In Status
You can easily track the status of your trade-in:
Visit the Verizon Trade-In Status page.
Enter your submission ID (found in your confirmation email) or the email address tied to the trade-in order.
This tracker will show you whether your device has been received, inspected, and if your credit has been applied.
10 Related FAQ Questions
How to get the best trade-in value for my device at Verizon?
To get the best value, ensure your device is in excellent condition, powers on/off, has no cracked screen, no water damage, and all locks (like Find My iPhone/Android) are disabled. Trading in during special promotional periods often yields higher values.
How to prepare my iPhone for trade-in with Verizon?
Back up your iPhone to iCloud or your computer, turn off "Find My iPhone," sign out of your Apple ID, erase all content and settings (factory reset), and remove your SIM card.
How to prepare my Android phone for trade-in with Verizon?
Back up your Android phone, turn off "Find My Device" (or similar manufacturer-specific lock), remove your Google account, perform a factory reset, and remove your SIM and any external SD cards.
How to find my device's IMEI for a Verizon trade-in?
You can typically find your IMEI by dialing *#06# on your phone, checking the "About Phone" section in your device's settings, or by looking on the original device packaging.
How to track the status of my Verizon trade-in?
Visit the Verizon Trade-In Status page (
How to receive my trade-in credit from Verizon?
Verizon offers various methods: as monthly bill credits for promotional offers, direct account credit to your Verizon bill, a Verizon Gift Card, or even a PayPal deposit.
How to know if my device is eligible for a Verizon trade-in promotion?
Eligibility for promotions usually depends on the specific device model, its condition, and whether you're activating a new line or upgrading an existing one. Verizon's online trade-in tool will generally tell you if your device qualifies for current promotions.
How to handle a damaged device for Verizon trade-in?
Verizon accepts damaged devices, but their trade-in value will be significantly lower than devices in good condition. Some severe damage (e.g., non-removable damaged battery) may render the device ineligible.
How to ensure my personal data is wiped before sending in my trade-in?
Always perform a factory reset on your device after backing up your data and disabling any activation locks. This is the most crucial step for data security.
How to send my device back to Verizon for trade-in?
You can mail it using a prepaid shipping kit provided by Verizon, use your own packaging with a printed label, or drop it off at a Verizon company store for them to handle.
