Verizon makes it easy to manage your mobile and home services, but sometimes you need an extra pair of hands. Maybe you want your spouse to handle bill payments, or your college-aged child to be able to upgrade their own device. This is where authorizing someone on your Verizon account comes in handy!
Are you ready to share the responsibilities of your Verizon account with someone you trust? Perfect! Let's get you set up with the knowledge to make that happen seamlessly. Understanding the different roles and the process will save you time and ensure the right level of access for everyone involved.
Understanding Verizon Account Roles: Who's Who?
Before we dive into the "how-to," it's crucial to understand the different levels of access Verizon offers. This will help you decide what's best for the person you're authorizing.
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| How To Authorize Someone On Your Verizon Account |
The Hierarchy of Access:
Account Owner:
This is you – the person financially responsible for the account.
The Account Owner has complete access to all information and can manage every aspect of the Verizon account.
Only the Account Owner can assign Account Managers or change the Account PIN. There's only one Account Owner per account.
Account Manager:
Think of an Account Manager as a trusted co-pilot.
They are assigned by the Account Owner and have extensive access to account information and can manage most lines of service.
This includes viewing and paying bills, upgrading phones, changing plans, and adding new lines.
Important Note: Account Managers cannot assign other Account Managers or change the Account PIN.
Most accounts can have up to 3 Account Managers, but some may allow up to 6 if the account is older than 60 days and has 4 or more active lines.
Account Member:
An Account Member has limited access to information about their specific line of service only.
They can perform basic tasks related to their individual line, such as checking usage, making one-time payments, or changing their voicemail password.
They do not have access to sensitive billing information or overall account management.
In most cases, when you want to "authorize" someone to help manage your account, you'll be adding them as an Account Manager. This provides them with significant capabilities without giving them ultimate control over the account's core security features.
Step-by-Step Guide: How to Authorize Someone on Your Verizon Account
The most common and recommended way to add an authorized user (Account Manager) to your Verizon account is through the My Verizon website or app.
Step 1: Prepare for Authorization – Gather Your Essentials
Before you begin, ensure you have the following information handy. This will make the process much smoother.
Your My Verizon Login Credentials: This includes your User ID (usually your 10-digit mobile number or email address) and password.
Your Account PIN: This is a crucial security measure. If you don't remember it, you'll need to reset it before proceeding.
Information for the New Authorized User:
Their legal first and last name (as it appears on their government-issued ID). This is very important for in-store or customer service interactions.
Their mobile number (if they have a Verizon line on your account).
Their email address.
QuickTip: Don’t ignore the small print.
Step 2: Access Your Account – My Verizon Website or App
You have two primary ways to access your Verizon account to add an authorized user:
Option A: Using the My Verizon Website (Recommended for Full Functionality)
Open your web browser: Go to the official Verizon website:
www.verizon.com.Sign in: Look for the "Sign In" button, usually located in the top right corner of the page.
Enter your credentials: Input your My Verizon User ID and password.
Navigate to Account Settings: Once signed in, find and click on the "Account" tab or section, usually at the top or in a left-hand navigation menu. Then, look for "Account settings" or "Account settings overview."
Option B: Using the My Verizon App
Open the My Verizon App: Ensure your app is updated to the latest version for the best experience.
Sign in: Enter your My Verizon password, or use your fingerprint/Face ID if enabled.
Go to Profile & Settings: Tap on the "Account" tab at the bottom of the screen. From there, look for "Profile & settings" or a similar option.
Step 3: Locating the "Assign Account Managers" Section
Once you're in your account settings, the exact path may vary slightly depending on updates to the Verizon interface, but generally, you'll be looking for something along these lines:
On the My Verizon Website: Under "Account settings overview" or a similar section, look for a heading like "Account managers" or "Assign account managers." You'll likely see an "Edit" button next to it.
On the My Verizon App: In "Profile & settings," you might find an option like "Account Manager" or "Request manager access."
Step 4: Adding the New Account Manager
Now comes the crucial part – actually adding the person!
Sub-Step 4.1: Initiating the Add Process
Tip: Remember, the small details add value.
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Click/Tap "Edit" or "Add Manager": This will open the section where you can input the new authorized user's details.
Sub-Step 4.2: Entering the New Manager's Information
Enter Name: Carefully type in the legal first and last name of the person you want to authorize. This is paramount for identity verification if they ever need to interact with Verizon customer service or in a store.
Provide Mobile Number (if applicable): If the person you're adding has a mobile number on your Verizon account, you may be prompted to select it or enter it.
Enter Email Address: This is usually required for communication and for them to set up their own My Verizon login.
Sub-Step 4.3: Reviewing and Confirming
Review Terms and Conditions: Verizon will likely present you with terms and conditions related to assigning an Account Manager. Take a moment to read these to understand the scope of access you're granting.
Confirm: Once you've reviewed everything, click or tap "Add Manager" or "Continue" to finalize the addition.
Step 5: What Happens Next? – For the New Account Manager
Once you've successfully added an Account Manager, they will typically receive a notification from Verizon (often via email or text message) with instructions on how to set up their own My Verizon login if they don't already have one.
They will need to register for their own My Verizon profile using their mobile number or email.
Once registered, they will be able to sign in and view/manage the account based on the Account Manager permissions you've granted.
Important Considerations and Tips
Account PIN: Remind your new Account Manager of the account PIN. They might need it for certain transactions, especially when contacting customer service or visiting a Verizon store.
Communication is Key: Have a clear discussion with the person you're authorizing about the responsibilities and limitations of their new role.
Prepaid Accounts: Please note that Account Manager functionality is typically not available for prepaid accounts.
Removing an Account Manager: If circumstances change and you need to remove an Account Manager, you can do so by following similar steps in the My Verizon website or app, usually in the same "Assign account managers" section. Look for a "Remove" or "Delete" option next to their name.
Security: Always be cautious when sharing account access. Only authorize individuals you completely trust.
By following these steps, you can effectively authorize someone on your Verizon account, empowering them to assist with managing your services while maintaining control over your primary account.
10 Related FAQ Questions: How to...
Here are some quick answers to common questions about managing your Verizon account and authorized users:
Tip: Summarize the post in one sentence.
How to Check My Current Account Role on Verizon?
You can check your current account role (Account Owner, Account Manager, or Account Member) by signing into the My Verizon website or app and navigating to your profile or account settings. Your role is usually displayed there.
How to Reset My Verizon Account PIN?
You can reset your Verizon Account PIN by signing into your My Verizon account on the website or app and going to Account settings > Security & Authentication. Look for an option to "Change Account PIN" or "Forgot PIN."
How to Add International Services for an Account Manager?
An Account Manager cannot add international services within the first 34 days of an account's setup. After this period, they can typically add international services. The Account Owner can always add or manage these services.
How to Remove an Authorized User (Account Manager) from My Verizon Account?
To remove an Account Manager, sign in to My Verizon as the Account Owner, go to Account settings, find the "Assign account managers" section, and select "Remove" or "Delete" next to the name of the manager you wish to remove.
How to See What an Account Manager Can and Cannot Do?
Verizon provides detailed information on its support website regarding the specific permissions of each account role (Account Owner, Account Manager, Account Member). Search for "Verizon Account Roles and Permissions" on their support page.
QuickTip: Return to sections that felt unclear.
How to Add an Account Member to My Verizon Account?
When you add a new line to your account, that person automatically becomes an Account Member once they register for their own My Verizon profile. You don't "add" them as a member in the same way you add an Account Manager.
How to Transfer Account Ownership on Verizon?
Transferring account ownership (changing the financially responsible party) typically requires both the current (outgoing) and new (incoming) account owners to contact Verizon customer service together. This cannot usually be done online.
How to Access My Verizon Account If It's Locked?
If your My Verizon account is locked due to multiple failed sign-in attempts, you can usually reset your password by selecting "Forgot Password" on the sign-in page and following the prompts.
How to Get My Own My Verizon Login If I'm an Account Member?
As an Account Member, you can register for your own My Verizon login by visiting the My Verizon registration page and providing your mobile number. You'll then have limited access to manage your specific line.
How to Find My Verizon Account Number?
You can typically find your Verizon account number on your monthly bill, by signing into your My Verizon account (it's often displayed on the main dashboard or in your billing section), or by contacting Verizon customer service.
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