Tired of Ibotta and ready to part ways with your cashback journey? Whether you're decluttering your digital life, concerned about inactivity fees, or simply moving on to new savings adventures, deleting your Ibotta account is a straightforward process. But before you dive in, let's make sure you're fully prepared.
Ready to Say Goodbye to Ibotta? Let's Get Started!
Have you checked your Ibotta balance recently? It's crucial to know that any remaining earnings in your account will be forfeited once you delete it. So, if you have accumulated a good amount of cashback, make sure to cash out before proceeding with the deletion process. You can withdraw your earnings once you reach the minimum payout threshold (typically $20).
Step-by-Step Guide: How to Delete Your Ibotta Account
There are a couple of primary methods to delete your Ibotta account, depending on your device and the options available to you. We'll cover both.
Step 1: Accessing Your Ibotta Account
Ready to take the plunge? The very first thing you need to do is log in to your Ibotta account on either the mobile app or the website.
On the Mobile App:
Open the Ibotta app on your smartphone.
Enter your email address and password to log in. If you're already logged in, you can skip this step.
On the Website:
Go to the Ibotta website (
www.ibotta.com Locate the "Sign In" or "Log In" button, usually found in the top right corner.
Input your credentials to access your account.
Step 2: Navigating to Account Settings
Once you're successfully logged in, it's time to find the path to your account settings, where the deletion option awaits.
Sub-heading: For iOS (Apple) Devices
Ibotta has a direct deletion option available within the app for Apple users. This is often the * quickest and most direct route*.
From the Home page of the Ibotta app, look for the Profile icon or dropdown menu. This is typically located in the top left-hand corner.
Tap on your Profile icon.
From the dropdown menu that appears, select "Settings."
Sub-heading: For Android Devices & General App/Website Access (If Direct Option Not Available)
If you're on an Android device, or if you don't see the "Delete Account" option directly in your settings (sometimes app versions or updates can vary the layout), you'll likely need to go through the customer support route.
From the Home page of the Ibotta app, or on the website, look for the Profile icon or a menu icon (often three horizontal lines).
Tap on your Profile icon or the menu.
Look for options like "Help," "Help Center," "Contact Us," or "Support." Tap on the most relevant option.
Step 3: Initiating the Account Deletion Request
This is where you make your intention known to Ibotta. Be prepared for a confirmation step!
Sub-heading: Direct Deletion (Primarily for iOS Users)
If you found the "Delete Account" option in Step 2:
Within your "Settings" menu, you should now see an option clearly labeled "Delete Account."
Tap on "Delete Account."
A pop-up window will appear, asking you to confirm the permanent deletion of your account. This is a crucial step! Read the message carefully, as it will reiterate that all earnings will be lost and the action is irreversible.
To proceed, you will likely be prompted to type "DELETE" in all caps into a provided field. This is a security measure to ensure you understand the finality of the action.
After typing "DELETE," tap the "DELETE" or "Confirm" button.
Your account should then be permanently deleted, and you will be logged out.
Sub-heading: Via Customer Support (For Android Users or if Direct Deletion is Absent)
If you are going through the customer support route:
Once you're in the "Help Center" or "Support" section, look for an option to "Submit a request," "Contact Support," or "Chat with us."
You might be directed to a chatbot first. Type in your request, such as "Delete my account" or "How to close my account." The chatbot may guide you to the relevant form or connect you with a human agent.
Alternatively, you might find a form directly. Fill out the required fields.
Select the issue that best suits your request. While "Account setting issue" might seem appropriate, some users report success by selecting an option like "Other" or explaining clearly in the "Additional notes" section.
In the "Additional notes" or "Description" box, clearly state that you wish to permanently delete your Ibotta account. You can also mention your reasons if you wish (e.g., "I no longer use the app," "Concerned about inactivity fees").
Provide any other requested information, such as your email address associated with the account.
Submit your request.
Wait for a response from the Ibotta customer support team. They may contact you via email to confirm your request or ask for further verification. Be patient, as this process can take a few business days.
Step 4: Confirmation and Post-Deletion
You're almost there!
Sub-heading: For Direct Deletion
If you successfully used the direct deletion option, you should receive an in-app confirmation message, and you will be logged out. You might also receive a confirmation email.
Sub-heading: For Customer Support Deletion
Once Ibotta's support team processes your request, they will typically send you an email confirming the deletion of your account. Keep an eye on your inbox and spam folder for this confirmation.
After receiving confirmation, you can uninstall the Ibotta app from your device.
Important Considerations Before Deleting Your Ibotta Account:
Loss of Earnings: As mentioned, any cash back balance you have will be lost once your account is deleted. Ensure you cash out before proceeding.
Irreversibility: Once your account is deleted, it's generally permanent. You won't be able to recover your past earnings or activity.
Inactivity Fees: Ibotta has a policy regarding inactivity fees. If you haven't opened the Ibotta app or accepted an offer in six months, they may deduct a monthly account maintenance fee (typically $3.99) from your earnings. They will not charge your bank account or send you a statement for this fee; it only comes from your accumulated Ibotta earnings. If your balance reaches zero, your account simply becomes dormant. If your primary reason for deletion is to avoid these fees, simply letting your account become dormant by not using it will achieve the same effect without an actual charge to your bank. However, if you prefer complete removal of your data, deletion is the way to go.
Multiple Accounts: Ibotta has mechanisms to prevent users from creating multiple accounts on a single device. If you delete your account with the intention of creating a new one on the same device, you might encounter issues.
Frequently Asked Questions (FAQs)
How to check my Ibotta earnings before deleting my account?
You can easily check your earnings by logging into the Ibotta app or website and navigating to your "Earnings" or "Account" section.
How to cash out my Ibotta earnings before deletion?
Once your earnings reach the minimum payout threshold (usually $20), you can cash out by going to your "Earnings" section and selecting your preferred withdrawal method, such as direct deposit or gift cards.
How to unlink connected loyalty accounts from Ibotta?
To unlink a loyalty account, go to "Profile" > "Settings" > "Linked accounts" within the Ibotta app, and then tap "Unlink" next to the desired retailer.
How to know if my Ibotta account is truly deleted?
For direct deletions, an in-app confirmation and logout usually occur. For customer support requests, you'll receive an email confirmation from Ibotta support.
How to avoid Ibotta inactivity fees without deleting my account?
To avoid inactivity fees, simply open the Ibotta app and accept at least one qualifying offer every 180 days (six months). Even if you don't redeem it, just accepting an offer can reset the inactivity clock.
How to contact Ibotta customer service if I can't log in?
If you're unable to log in, you can try contacting Ibotta support via email at support@ibotta.com or by visiting their Help Center on the website and looking for a "Submit a request" option without logging in.
How to reactivate my Ibotta account after deletion?
Once an Ibotta account is deleted, it is generally considered permanent and cannot be reactivated. You would likely need to create a new account, which might be subject to Ibotta's policies regarding multiple accounts per device.
How to get a copy of my data from Ibotta before deletion?
Ibotta's privacy policy indicates you can exercise data access rights. You might be able to request a copy of your data by filling out a privacy request form on their website or by emailing privacy@ibotta.com. Do this before requesting deletion.
How to delete the Ibotta app from my phone after account deletion?
After confirming your account is deleted, simply long-press the Ibotta app icon on your phone's home screen or app drawer, and then select the "Uninstall" or "Remove App" option.
How to ensure all my personal data is removed from Ibotta?
By deleting your account, you are requesting that your data be erased. Ibotta's privacy policy outlines their data retention practices. If you have further concerns, you can explicitly mention "data deletion" or "erasure of personal data" in your request to customer service.