Losing track of your Verizon password can be a real headache, especially when you need to access your account for billing, device upgrades, or troubleshooting. Don't worry, you're not alone in this! Many people forget their passwords from time to time. The good news is that Verizon provides straightforward processes to help you regain access. This comprehensive guide will walk you through every step to find or reset your Verizon password, ensuring you're back in control of your account in no time.
How to Find or Reset Your Verizon Password: A Step-by-Step Guide
Step 1: Let's Start by Identifying Your Situation
Before we dive into the technicalities, let's figure out what kind of password you're actually looking for! Are you trying to:
Access your My Verizon online account (for Wireless, Fios, Home Internet, etc.)?
Log into your Verizon Business account?
Find the password for your Verizon Wi-Fi Router?
Reset your Voicemail PIN?
Access your old Verizon.net Email?
Knowing precisely what you need will streamline the entire process. Most of the time, when people say "Verizon password," they mean their My Verizon online account password. We'll focus heavily on that, but also cover other common scenarios.
Scenario 1: Resetting Your My Verizon Online Account Password (Most Common)
This is the password you use to log in to the My Verizon website or app to manage your cellular plan, Fios services, view bills, upgrade devices, and more.
Step 1.1: Navigate to the Verizon Password Reset Page
Open your web browser (Chrome, Firefox, Edge, Safari, etc.) and go to the official Verizon website:
www.verizon.com Look for the "Sign In" button, usually located in the top right corner. Click on it.
On the sign-in screen, you'll see a link that says "Forgot User ID or Password?" Click this link. This is your gateway to regaining access.
Step 1.2: Enter Your Account Identifier
Verizon will ask you to provide a piece of information to identify your account. You can typically use one of the following:
Your 10-digit Verizon mobile number (if it's a wireless account).
Your User ID (if you remember it).
For Fios or Home Internet, it might be your billing account number.
Carefully enter the chosen identifier and then click "Continue."
Step 1.3: Verify Your Identity (The Crucial Security Step!)
This is where Verizon ensures you are the legitimate account holder. They offer several methods for verification:
Send a Push Notification to Your Device: If you have the My Verizon app installed on a device already logged into your account, this is often the quickest method. You'll receive a notification on your phone; simply approve the password reset from there.
Send a Text Message (SMS) to Your Mobile Number: Verizon will send a one-time authorization code to the primary mobile number associated with the account. Enter this code into the field on the website.
Send an Email to Your Registered Email Address: If you have an email address on file, they can send a password reset link to it. Check your inbox (and spam/junk folder!) for this email. Click the link within the email to proceed.
Answer Your Secret Question: If you set up a security question (e.g., "What was your first pet's name?"), you might be prompted to answer it. Ensure you answer it exactly as you set it up.
Send a Letter via US Mail (Less Common, Slower): As a last resort, if other methods aren't available or fail, Verizon may offer to mail instructions to your billing address. Be aware this will take several business days.
Important Note: If you are not receiving text messages or push notifications, or if your email address on file is outdated, you may need to select a different verification method. Don't get stuck here!
Step 1.4: Create Your New, Strong Password
Once your identity is successfully verified, you'll be prompted to create a new password.
Choose a password that is 8-20 characters long.
It must include at least 1 letter and 1 number.
Avoid easily guessable combinations like your birthday, phone number, or "password123."
Consider using a passphrase (e.g., "MyDogLovesBones!7") as they are often easier to remember and more secure.
Write it down in a secure place or use a password manager. Seriously, do it now!
Confirm your new password by entering it a second time.
Click "Save Changes" or "Submit."
Step 1.5: Confirmation and Sign-In
You should receive a confirmation that your password has been successfully reset. You can now use your new password to sign in to My Verizon!
Scenario 2: Finding Your Verizon Wi-Fi Router Password
This is different from your My Verizon account password. This password is for connecting devices (phones, laptops, smart TVs) to your home Wi-Fi network provided by your Verizon Fios or 5G Home Internet router.
Step 2.1: Check the Router Label (The Easiest Way!)
Most Verizon routers have a sticker on the back, side, or bottom of the device.
Look for "Wi-Fi Name (SSID)" and "Wi-Fi Password" or "WPA2 Key."
The default password is printed right there! This is the password you need to connect new devices.
Pro Tip: Take a picture of this label with your phone for easy future reference!
Step 2.2: Access Your Router Settings via My Verizon (If You Changed It)
If you changed your Wi-Fi password from the default one and forgot it, and you can still log into your My Verizon account:
Sign in to your My Verizon account (refer to Scenario 1 if you need to reset that password first).
For Fios users, hover over "Services" and select "Internet."
Look for a section like "My Network" or "Manage Wi-Fi."
Here, you should be able to view your current Wi-Fi network name (SSID) and password, or change them.
Step 2.3: Access Your Router Settings Manually (If You Can't Access My Verizon)
If you can't access My Verizon or prefer to do it directly through the router's interface:
Connect a device directly to your router using an Ethernet cable. This ensures you have a direct connection even if Wi-Fi isn't working.
Open a web browser and type in the router's default IP address. Common Verizon router IP addresses are 192.168.1.1 or myfiosgateway.com.
You'll be prompted for a router admin username and password.
The default username is usually "admin".
The default password is typically found on the same label on the router as the Wi-Fi password, or it might be "password" or "admin."
If you changed the router's admin password and forgot it, you will likely need to perform a factory reset (see Step 2.4).
Once logged in, navigate to the Wi-Fi or Wireless settings section.
You should be able to view or change your Wi-Fi name (SSID) and password (WPA2/WEP Key).
Step 2.4: Perform a Factory Reset on Your Router (Last Resort)
If you've exhausted all other options and cannot access your router's settings, a factory reset will revert the router to its original, out-of-the-box settings, including the default Wi-Fi name and password (which you can then find on the label).
Locate the "Reset" button on your Verizon router. It's often a small, recessed button that requires a paperclip or pen to press.
With the router powered on, press and hold the Reset button for 10-15 seconds (or until the lights on the router begin to flash or change).
Release the button. The router will reboot, which may take a few minutes.
Once it's fully restarted, the Wi-Fi network name and password will be the defaults printed on the router's label.
Be aware: Performing a factory reset will erase any custom settings you've configured, such as port forwarding, custom DNS, or parental controls. You will need to reconfigure them if necessary.
Scenario 3: Resetting Your Verizon Voicemail PIN
Your voicemail PIN is separate from your My Verizon account password.
Step 3.1: Using the My Verizon Website
Sign in to My Verizon (reset your main password first if needed, as per Scenario 1).
Navigate to Account > My Devices > Device Overview.
Select "Manage" under the applicable device.
Look for a "Settings & Preferences" section and select "Manage voicemail password."
You'll likely be given options to create your own new PIN or have Verizon choose one for you.
Follow the prompts to confirm the change.
Step 3.2: Calling from Your Verizon Phone
From your Verizon wireless phone, *dial 86 to access your voicemail.
When prompted for your PIN, if you enter it incorrectly a few times, the system may offer you an option to reset it. Follow the voice prompts.
Alternatively, you can try calling Verizon Customer Service at 1-800-922-0204 and speak to a representative who can assist with a voicemail PIN reset after verifying your identity.
Scenario 4: Recovering Verizon.net Email Password (Legacy Accounts)
Verizon.net email accounts are largely managed by AOL now. If you have an old Verizon.net email address, its password is often linked to your My Verizon account password.
Step 4.1: Try Your My Verizon Password First
For many legacy Verizon.net email accounts, the password is the same as your My Verizon online account password. If you just reset your My Verizon password, try using that.
Step 4.2: Accessing Through AOL Mail
Open a web browser and go to mail.aol.com.
Enter your full @verizon.net email address.
If your My Verizon password doesn't work, you'll need to use AOL's password recovery process, as AOL now manages these email accounts.
Look for a "Forgot password?" link on the AOL login page and follow their steps for identity verification.
General Tips for Password Security
Use Strong, Unique Passwords: Never reuse passwords across different accounts. Use a mix of uppercase and lowercase letters, numbers, and symbols.
Consider a Password Manager: Tools like LastPass, 1Password, or Bitwarden can securely store all your passwords, generate strong ones, and automatically fill them in for you. This eliminates the need to remember dozens of complex passwords.
Enable Two-Factor Authentication (2FA) / Multi-Factor Authentication (MFA): Whenever available, turn on 2FA for your Verizon account. This adds an extra layer of security, typically requiring a code from your phone in addition to your password.
Keep Recovery Information Up-to-Date: Ensure your phone number and alternative email address linked to your Verizon account are current. This is vital for password recovery.
Be Wary of Phishing Attempts: Verizon will never ask for your password via email or unsolicited text message. Be suspicious of links that ask you to "verify" your account details. Always go directly to the official Verizon website to log in.
10 Related FAQ Questions
Here are some common questions you might have about Verizon passwords:
How to protect my Verizon account from unauthorized access?
Enable Two-Factor Authentication (2FA) on your My Verizon account. Use a strong, unique password that isn't easily guessed. Regularly review your account activity for anything suspicious.
How to change my Verizon password if I know my current one?
Log in to My Verizon, go to "Profile & Settings" (or "Account" > "My Profile"), and look for a "Change Password" option. You'll typically enter your current password, then your new one twice.
How to find my Verizon Fios Wi-Fi password if the sticker is gone?
Access your router's administration page by typing
192.168.1.1(ormyfiosgateway.com) into a browser while connected to the router. Log in with the router's admin credentials (often "admin" and a default password, or one you set) and navigate to the Wi-Fi settings to view or change it.
How to reset my Verizon voicemail PIN from another phone?
Call your own Verizon mobile number. When your voicemail greeting plays, press the
#key to interrupt it. You'll then be prompted to enter your PIN. If you enter it incorrectly, look for an option to reset it, or call Verizon Customer Service for assistance.
How to get my Verizon User ID if I forgot it?
On the My Verizon sign-in page, click "Forgot User ID or Password?". Then select "Forgot User ID?". Verizon will guide you to retrieve it, usually by sending it to your registered phone number or email address.
How to deal with a locked Verizon account due to too many failed login attempts?
Verizon typically locks accounts for a short period (e.g., 24 hours) after too many incorrect password attempts. Wait for the lockout period to expire, then try the "Forgot Password" process again. If the issue persists, contact Verizon Customer Service.
How to secure my Verizon router's admin password?
Once you access your router's administration page (usually via
192.168.1.1), navigate to the "Administration" or "Security" settings. You should find an option to change the router's login password from the default. Choose a strong, unique password for this.
How to find out which email address is linked to my Verizon account for password recovery?
When using the "Forgot Password" option on My Verizon, after you enter your mobile number or User ID, Verizon will usually show you masked versions of your recovery options (e.g.,
s****g@gmail.comor***-***-1234). This can help you remember which email or phone number is associated.
How to avoid constantly forgetting my Verizon password?
Use a reliable password manager to store and auto-fill your credentials. Consider enabling biometric login (fingerprint, face ID) on the My Verizon app if your device supports it. Create a memorable passphrase instead of a complex, random string of characters.
How to contact Verizon customer support for password help?
You can call Verizon customer service at 1-800-922-0204. Be prepared to verify your identity with account details (like your billing address, security question answers, or last four digits of your social security number). You can also use the "Contact Us" or "Support" sections on the Verizon website for chat or other assistance options.