Attending your favorite concerts, sports events, or theatrical performances just got even better when you combine the power of your American Express card with Ticketmaster! Linking your Amex card isn't just about making purchases smoother; it unlocks a world of exclusive benefits, from presale access to preferred seating and even the ability to use your Membership Rewards points.
This comprehensive guide will walk you through every step of linking your American Express card to your Ticketmaster account, ensuring you're ready to snag those coveted tickets and maximize your Amex perks.
Get Ready to Elevate Your Ticketing Experience!
Are you tired of missing out on popular events because tickets sell out in seconds? Do you want to unlock exclusive access and perks that other ticket buyers don't have? If you answered yes to either of these, then linking your American Express card to Ticketmaster is exactly what you need. Let's dive in!
Step 1: Confirm Your American Express Card Eligibility
Before you begin, it's crucial to ensure your American Express card is eligible for the benefits you're hoping to unlock. Not all Amex cards offer the same perks, and some specific programs might have different requirements.
Sub-heading: Checking Your Card Benefits
Review Your American Express Card's Benefits Guide: Most Amex cards come with a benefits guide, either physically or digitally on the Amex website. Take a moment to review this document for any mention of "Entertainment Benefits," "Presale Tickets," "Preferred Seating," or "Membership Rewards® Program" partnerships with Ticketmaster or similar ticketing platforms.
Visit the Amex Experiences Website: American Express has a dedicated section for "Amex Experiences" (
americanexpress.com/experiences Contact American Express Customer Service: If you're still unsure about your card's eligibility or specific benefits, don't hesitate to call the customer service number on the back of your American Express card. They can provide precise details tailored to your specific card product.
Important Note: American Express Prepaid Cards are typically not eligible for these exclusive benefits.
Step 2: Ensure You Have a Ticketmaster Account
To link your Amex card, you'll need an active Ticketmaster account. If you don't have one, now's the time to create it! It's a quick and straightforward process.
Sub-heading: Creating or Logging into Your Account
New User? Sign Up:
Go to the official Ticketmaster website (ticketmaster.com) or open the Ticketmaster mobile app.
Look for a "Sign Up" or "Create Account" option.
You'll typically be asked for your email address, a password, and some basic personal information.
Make sure to use an email address you regularly check, as this will be used for order confirmations and important updates.
Complete the registration process, which may include email verification.
Existing User? Log In:
Simply go to ticketmaster.com or open the app.
Click on "Log In" and enter your registered email address and password.
If you've forgotten your password, use the "Forgot Password?" link to reset it.
Step 3: Adding Your American Express Card to Your Ticketmaster Payment Methods
This is where the direct linking happens. Ticketmaster allows you to save multiple payment methods for quick and easy checkout.
Sub-heading: Step-by-Step Payment Method Addition
Navigate to "Payment Options" or "Wallet":
Once logged into your Ticketmaster account, look for your account settings or profile. This is usually accessible by clicking on your name or a profile icon in the top right corner of the website or within the app's menu.
Within your account settings, find a section labeled "Payment Options," "Payment Methods," or "Wallet." Click on it.
Add a New Payment Method:
You'll see an option to "Add a Credit/Debit Card" or "Add New Payment Method." Click this.
Enter Your American Express Card Details:
Carefully input your 15-digit American Express card number.
Enter the expiration date (month/year).
Provide the 4-digit security code (CID) from the front of your American Express card. This is unique to Amex and typically found above the card number.
Enter the billing address associated with your American Express card. Ensure this matches exactly what Amex has on file to avoid any issues.
Save the Card:
After entering all the details, click "Save" or "Add Card." Ticketmaster will usually perform a quick verification to ensure the card is valid.
Pro Tip: Consider setting your American Express card as your "default" payment method if you plan to use it frequently for Ticketmaster purchases. This can save you precious seconds when popular tickets go on sale!
Step 4: Unlocking American Express Preferred Seating & Presales
This is the primary benefit of linking your American Express card. Once your card is saved, Ticketmaster often automatically recognizes your eligibility for Amex-exclusive offers.
Sub-heading: How Amex Benefits Appear During Ticket Purchase
Search for Your Desired Event:
Use the Ticketmaster search bar to find the concert, game, or show you want to attend.
Look for Amex-Specific Offers:
When an eligible event goes on sale or during a presale period, you might see options like:
"American Express® Presale Tickets™": This allows you to purchase tickets before the general public sale. You'll often see a dedicated tab or dropdown option for Amex Presale.
"American Express® Preferred Seating": These are often a block of excellent seats reserved exclusively for Amex cardmembers during the general public on-sale.
"Amex Reserved Tickets™": Similar to preferred seating, these are dedicated allotments for select events.
Select the Amex Option:
If available, select the American Express-specific ticket option.
Proceed to Purchase:
When prompted for payment, ensure your saved American Express card is selected. In some cases, you might be asked to re-enter the 4-digit security code (CID) for verification.
For some specific events, you might still need to enter the 10-digit customer service phone number from the back of your eligible Amex card when prompted to unlock preferred seating. This acts as a manual verification.
Step 5: Utilizing Membership Rewards Points (If Applicable)
If your American Express card is enrolled in the Membership Rewards program, you might have the option to use your points to pay for tickets, either partially or in full.
Sub-heading: Redeeming Points for Tickets
Initiate Ticket Purchase: Follow the usual steps to select your event and tickets.
Payment Method Selection: When you reach the payment section, and your eligible American Express card is selected, you should see an option related to "Membership Rewards points." It might say something like "YES, I would like to use Membership Rewards points for this order" or "Pay with Points."
Verify Points Balance: You'll likely need to enter the 4-digit security code (CID) of your Amex card to verify your points balance.
Choose Point Redemption Amount: The system will display your available points and their equivalent monetary value. You'll then have the option to choose how many points you wish to apply to your order. You can use enough points to cover a portion (often a minimum of 2,000 points) or the entire cost.
Confirm and Complete: Review your order, including the points redeemed and any remaining balance charged to your card, and complete the transaction. You'll receive a confirmation detailing the points deduction and the corresponding credit to your Amex account.
Important Considerations for Membership Rewards:
Your Amex account must be in good standing.
The actual number of points needed will vary based on ticket price.
If your points don't cover the full cost, the remaining balance will be charged to your Amex card.
Returns for tickets purchased with points will typically be credited back to your Card account, but Membership Rewards credits cannot be reversed back into points.
Troubleshooting Common Issues
While the process is generally smooth, you might encounter a hiccup or two.
Sub-heading: What to Do If Things Don't Go as Planned
Card Not Accepted:
Double-check the card details: Ensure the 15-digit number, expiration date, and 4-digit CID are entered correctly.
Verify billing address: The billing address on Ticketmaster must exactly match the one on file with American Express.
Check for typos: Even a small error can cause a transaction to fail.
Amex Benefits Not Appearing:
Ensure eligibility: Revisit Step 1 to confirm your specific Amex card is eligible for the desired benefits.
Log out and log back in: Sometimes a simple refresh of your session can resolve display issues.
Clear browser cache/cookies: If using a web browser, clearing your cache and cookies can often fix display problems.
Try a different device/browser: If you're on a desktop, try the mobile app, or vice-versa.
Event eligibility: Not all events offer Amex presales or preferred seating. Check the event details specifically.
Contact American Express or Ticketmaster Support: If you've tried everything and are still facing issues, reach out to American Express customer service (for card benefits) or Ticketmaster support (for website/app issues).
Membership Rewards Points Not Showing:
Confirm enrollment: Ensure your American Express card is enrolled in the Membership Rewards program.
Minimum redemption: Remember there's usually a minimum point redemption (e.g., 2,000 points).
Recent purchases: It might take 24-48 hours for new Membership Rewards points to be reflected in your balance.
By following these steps and understanding the benefits, you'll be well on your way to enjoying a seamless ticket-buying experience with your American Express card and Ticketmaster!
10 Related FAQ Questions
How to check if my American Express card is eligible for Ticketmaster presales?
Visit the Amex Experiences website (
americanexpress.com/experiences
How to use American Express Membership Rewards points on Ticketmaster?
During the checkout process on Ticketmaster, if your eligible Amex card is selected, you'll see an option to "Use Membership Rewards points" to cover all or part of your ticket purchase. You'll need to enter your 4-digit CID to verify your balance.
How to disconnect my American Express card from my Ticketmaster account?
To disconnect your Amex card, you typically need to call the customer service number on the back of your American Express card. This is often handled by Amex support to ensure proper unlinking of benefits.
How to find American Express presale codes for Ticketmaster events?
For most American Express presales on Ticketmaster, a specific code is not required. Your eligibility is often recognized by using an eligible Amex card for payment or, for some events, entering the 10-digit customer service number from the back of your card when prompted.
How to get better seats with an American Express card on Ticketmaster?
By accessing "American Express® Preferred Seating" or "Amex Reserved Tickets™" during eligible events, you can often secure a block of desirable seats reserved specifically for Amex cardmembers.
How to know if an event has American Express presale access?
When Browse events on Ticketmaster, look for the "Presales" tab or filter options. American Express presales will typically be listed there, along with the specific dates and times for Amex cardmembers.
How to troubleshoot if my American Express card isn't working on Ticketmaster?
Verify all card details (number, expiration, 4-digit CID), ensure your billing address matches Amex records, try clearing your browser's cache/cookies, or contact American Express customer service for assistance.
How to find my American Express 4-digit security code (CID) for Ticketmaster?
The 4-digit security code (CID) for American Express cards is typically located on the front of the card, above the main 15-digit card number.
How to get exclusive Amex offers for Ticketmaster through my American Express account?
Regularly check the "Amex Offers" section within your American Express online account or mobile app. Amex frequently provides statement credits or special deals for purchases with select merchants, including Ticketmaster, which you need to "add to card" before making a qualifying purchase.
How to ensure I get tickets during a high-demand American Express presale?
Have your Ticketmaster account logged in, your American Express card saved, and its 4-digit CID readily available. Be online and ready to purchase the moment the presale begins, as tickets can sell out quickly, even during presales. A strong internet connection is also key!
