Are you a Verizon customer wondering about the ins and outs of their roadside assistance? Perhaps you're considering adding it to your plan, or maybe you're stuck on the side of the road right now and need quick answers. Whatever your situation, this comprehensive guide will break down how much Verizon roadside assistance costs, what it covers, and how to make the most of it. Let's get you back on track!
Understanding Verizon Roadside Assistance: Pricing, Coverage, and How to Get Help
When unexpected car trouble strikes, having reliable roadside assistance can be a lifesaver. Verizon offers this service to its wireless customers, providing peace of mind whether you're driving your own car, a friend's, or even a rental. But what exactly does it cost, and what do you get for your money?
Step 1: Discovering the Cost Options – Subscription vs. Pay-Per-Use
First things first: how do you want to pay for roadside assistance? Verizon gives you two primary options, catering to different needs and usage patterns.
Sub-heading: The Subscription Model: Consistent Coverage for a Monthly Fee
If you're looking for ongoing coverage and don't want to worry about per-incident charges, the subscription model is likely for you.
Cost: A Verizon Roadside Assistance subscription costs $4.99 per month for each enrolled line on your account.
Benefits: With a subscription, most standard roadside services are included at no extra charge (within specified limits, which we'll cover next). This is ideal for those who want predictable costs and regular access to assistance.
Activation: Keep in mind that coverage typically becomes effective two calendar days after your initial enrollment. If you need immediate service within those first 48 hours, you will be charged the pay-per-use fee.
Sub-heading: The Pay-Per-Use Model: On-Demand Help When You Need It
For those who anticipate infrequent need or prefer not to commit to a monthly subscription, Verizon offers a pay-per-use option for its wireless customers.
Cost: The pay-per-use rates are as follows (these usually include tax):
Towing: $159 for the first 5 miles, with an additional $7.50 for each extra mile.
Tire change: $99.
Fuel delivery, lockout, and/or jump start: $95.
Consideration: While this offers flexibility, a single incident can quickly add up, potentially costing more than several months of a subscription.
Step 2: What Services Are Included? Breaking Down the Benefits
Now that you know the cost, let's dive into what you actually get with Verizon's Roadside Assistance. Both the subscription and pay-per-use options generally cover the same types of services, but the "free" aspect applies to subscribers within their limits.
Sub-heading: Core Roadside Assistance Services
Verizon Roadside Assistance is designed to help with common vehicle emergencies. These services are available 24/7 in the U.S., Puerto Rico, and Canada.
Towing Service: If your vehicle can't be driven, Verizon will arrange for a tow.
Subscription Limit: For subscribers, towing is typically covered for the first 10 miles in a coverage area. For commercial fleet vehicles via Verizon Connect, this may extend to 25 miles. Any miles beyond that limit are your responsibility and payable directly to the service provider.
Pay-per-use: As mentioned, $159 for the first 5 miles, plus $7.50 per additional mile.
Battery Boost (Jump Start): A dead battery is no match for Verizon Roadside Assistance. They'll send someone to jump-start your vehicle or make minor adjustments to get it running.
Fuel Delivery: Ran out of gas? They'll deliver up to three gallons of fuel (gasoline or diesel) to your location. Note that the service covers the delivery, not the cost of the fuel itself.
Tire Change: If you have a flat or blown tire, they'll change it using your vehicle's inflated spare. If you don't have a usable spare, the vehicle will be towed.
Lockout Services: Accidentally locked your keys in your car? They'll help you gain access to your vehicle.
Winching Service: If your light-duty vehicle is stuck in mud, snow, or a ditch (up to 30 feet off a public roadway), they can provide winching service, provided it's safe to do so and takes no more than 30 minutes.
Sub-heading: Important Coverage Details and Exclusions
While comprehensive, there are some important details and exclusions to be aware of:
Vehicle Eligibility: The service generally covers cars, motorcycles, and small trucks or RVs under 10,000 pounds gross weight. It typically does not cover vehicles designed or modified for commercial or heavy-duty use (e.g., limousines, emergency vehicles, or vehicles exceeding 10,000 lbs gross vehicle weight for the individual consumer plan), boats, trailers, or vehicles with more than two axles or four wheels.
Presence of Enrolled Device: For subscription coverage, the mobile device enrolled in the Roadside Assistance subscription must be physically present with the disabled vehicle to be covered.
Service Call Limits (Subscription): Subscribers typically have a limit of 4 service claims in a coverage area and 1 additional service claim in a non-coverage area within one year, resetting annually on January 1st.
Reimbursement: If the Motor Club is unable to locate a service facility in your area, you may be able to locate one yourself and be reimbursed up to $80 (or $50 for winching).
Exclusions: Common exclusions include service while at an auto repair shop, on unmaintained roads (private property), when a vehicle is snowbound (hoisting from unplowed areas), installation or removal of snow tires/chains, dismounting/repairing/rotating tires, vehicle storage charges, cost of parts and installation, impounding, and transportation for the customer to or from the vehicle.
Step 3: How to Enroll and Request Assistance
Getting set up with Verizon Roadside Assistance and requesting help when you need it is designed to be straightforward.
Sub-heading: Enrolling in Roadside Assistance
Via the My Verizon App:
Open the My Verizon app on your smartphone.
Navigate to the "Mobile" tab (if prompted, enter your password, fingerprint, or Face ID).
Look for "My services & perks" or similar, then select "Verizon Roadside Assistance."
Follow the prompts to enroll the desired lines on your account. You'll likely need to review and agree to the terms of service.
Via the Verizon Website:
Log in to your My Verizon account on the Verizon website.
Navigate to "My Plan & Services" or "Manage Products & Apps."
Find "Roadside Assistance" and follow the enrollment instructions.
Through the Verizon Family App (for Family Plans):
From the Home Screen Map in the Family app, tap the + icon.
Select "Roadside Assistance."
Tap "Learn More," review the terms, and tap "I agree."
Tap "Enroll."
Sub-heading: Requesting Roadside Assistance
When you're in a bind, getting help is quick and easy.
Online Portal (Recommended for Speed):
The fastest way to request assistance is typically through the online service request portal. You can often access this by visiting
roadside.allstate.com/member/VZW.This method allows you to pinpoint your location using GPS, describe your issue, and receive updates on service arrival.
By Phone:
From your enrolled phone, dial #ROAD (#7623).
From any phone, you can call 1-87-ROADSIDE (1-877-623-7433).
When calling, be prepared to provide:
Your vehicle type (make, model, and color).
Your exact location (nearest major street/crossroad, if known).
The type of service you need.
Via the Verizon Roadside Assistance App:
Download the "Verizon Roadside Assistance" app from your device's app store (Google Play Store or Apple App Store).
Open the app and log in or continue as a guest (if using pay-per-use).
The app allows you to request assistance for mechanical issues, dead batteries, flat tires, out of fuel, lockouts, and more. It often uses GPS to pinpoint your vehicle's location and provides confirmation and estimated time of arrival.
Step 4: Comparing Verizon to Other Providers
While convenient for Verizon wireless customers, it's always wise to consider how Verizon's offering stacks up against other dedicated roadside assistance providers or services offered through auto insurance policies.
Sub-heading: Advantages of Verizon Roadside Assistance
Convenience: Integrates with your existing Verizon wireless bill, making it easy to manage.
Accessibility: Easy to request service via phone or app, with GPS location capabilities.
Coverage for Multiple Vehicles/Drivers: The subscription covers the enrolled line, meaning if that phone is with the disabled vehicle (even if it's a friend's car or a rental), assistance can be requested. You can even lend your mobile device to a family member, and they'll be covered.
Competitive Monthly Cost: At $4.99 per line, it's often a more affordable monthly option compared to some dedicated motor clubs.
Sub-heading: Potential Downsides and What to Consider
Towing Limits: The 10-mile towing limit for subscribers can be restrictive. Many dedicated roadside assistance plans or premium auto insurance add-ons offer significantly longer towing distances (e.g., 50-100 miles, or even unlimited). If you frequently travel long distances or in rural areas, this is a significant factor.
Per-Use Costs Can Add Up: If you don't have the subscription, the pay-per-use rates, especially for towing, can be quite high.
Limited Scope Compared to Premium Plans: Dedicated motor clubs like AAA or some comprehensive auto insurance roadside plans might offer additional benefits such as trip interruption reimbursement, locksmith services beyond simple lockouts (e.g., key replacement), travel discounts, or even minor mechanical repairs on-site. Verizon's focus is on getting your vehicle to a service point or a basic fix to get you moving.
Activation Delay: The 48-hour waiting period for subscription benefits is a consideration if you need immediate coverage.
Step 5: Maximizing Your Verizon Roadside Assistance
To ensure you get the most value and peace of mind from your Verizon Roadside Assistance, keep these tips in mind:
Understand Your Limits: Be clear on the towing distance and number of service calls allowed with your subscription. Knowing this beforehand can prevent unexpected charges.
Have the App Ready: Download the Verizon Roadside Assistance app and familiarize yourself with it before you need it. This can save valuable time and stress during an emergency.
Keep Your Phone Charged: Since your enrolled mobile device needs to be present and powered on for coverage, always ensure it's charged when you're on the road.
Know Your Vehicle: Be able to quickly identify your vehicle's make, model, and color, as well as your exact location, when calling for assistance.
Consider Alternatives for Extensive Needs: If you have an older vehicle, travel extensively, or desire more comprehensive benefits (like very long towing distances or trip interruption coverage), compare Verizon's offering with dedicated motor clubs or your auto insurance provider's roadside assistance. You might find a more suitable and cost-effective option for your specific needs.
By following these steps, you'll be well-equipped to understand the costs, benefits, and procedures associated with Verizon Roadside Assistance, allowing you to drive with greater confidence.
Frequently Asked Questions (FAQs) about Verizon Roadside Assistance
Here are 10 common questions about Verizon Roadside Assistance, with quick answers:
How to Check if I Have Verizon Roadside Assistance?
You can check your current services and perks by logging into the My Verizon app or your account on the Verizon website. Look under "My Services & Perks" or "Add-ons."
How to Add Verizon Roadside Assistance to My Account?
You can add it through the My Verizon app under "My services & perks," or by logging into your account on the Verizon website and navigating to "My Plan & Services" or "Manage Products & Apps."
How to Cancel Verizon Roadside Assistance?
You can cancel your subscription through the My Verizon app by going to "My services & perks," selecting "Verizon Roadside Assistance," and choosing to unsubscribe. You can also manage it online via your My Verizon account.
How to Request a Tow with Verizon Roadside Assistance?
The quickest way is usually through the online portal at roadside.allstate.com/member/VZW, or by calling #ROAD (#7623) from your enrolled phone or 1-87-ROADSIDE (1-877-623-7433) from any phone.
How to Get a Jump Start from Verizon Roadside Assistance?
You can request a jump start via the online portal, the Verizon Roadside Assistance app, or by calling the assistance numbers provided (#ROAD or 1-877-623-7433).
How to Get a Tire Change with Verizon Roadside Assistance?
Similar to other services, you can request a tire change through the online portal, the app, or by calling the assistance numbers. Ensure you have an inflated spare tire ready.
How to Get Fuel Delivered with Verizon Roadside Assistance?
Use the online portal, the Verizon Roadside Assistance app, or call the dedicated assistance lines. Remember, they deliver up to 3 gallons of fuel, but you'll need to pay for the fuel itself.
How to Get Reimbursed for Services if Verizon Can't Help?
If the Motor Club cannot locate a service provider, you may find one yourself and submit the original receipt along with your name, address, authorization number, and mobile number to the address provided in the terms and conditions for potential reimbursement (up to $80).
How to Know the Towing Limit for Verizon Roadside Assistance?
For subscribers, the standard towing limit is typically 10 miles in a coverage area for consumer plans. For pay-per-use, it's 5 miles included in the initial fee. Additional miles are charged extra.
How to Use Verizon Roadside Assistance if My Phone is Not with the Vehicle?
For subscription coverage, the enrolled mobile device must be physically present with the disabled vehicle for coverage. If not, pay-per-use rates will apply.