Getting a reliable and super-fast internet connection is a game-changer, and if you've heard about Verizon Fios, you're likely curious if its pure fiber-optic goodness is available where you live. Fios is known for its symmetrical download and upload speeds, which is a huge perk for everything from video calls to online gaming and working from home.
So, are you ready to dive into the world of lightning-fast internet? Let's find out how to get Verizon Fios in your area, step by step!
Step 1: Check Verizon Fios Availability – The Crucial First Move!
This is where your journey begins, and it's the most important step. Verizon Fios isn't available everywhere, as its fiber-optic network is built out in specific regions.
How to Check:
Online Availability Checker (Recommended):
The easiest and quickest way is to visit the official Verizon Fios website. Look for a section that says "Check Availability," "Shop Fios," or something similar.
You'll typically be prompted to enter your full street address, city, state, and zip code. Be precise! Even a slight typo can lead to incorrect results.
Once you submit your address, the system will tell you almost instantly if Fios is available at your specific location.
Call Verizon Fios Sales:
If you prefer a human touch or if the online checker gives you an ambiguous result, don't hesitate to call Verizon Fios sales directly. Their number is typically 1-855-631-8020 or 1-800-VERIZON (1-800-837-4966).
A representative can perform a more detailed check for you and discuss any potential future expansion plans in your neighborhood.
Look for Fios Infrastructure:
While not a definitive method, if you see Verizon Fios utility boxes or cabling being installed in your neighborhood, it's a good sign that Fios is either already there or coming soon. This is more of a visual clue than an official check.
What if Fios Isn't Available?
Don't despair! Verizon is continually expanding its Fios network. While they don't have Fios in every corner of the country, they are actively building out in their existing service states.
The availability checker or a representative might be able to tell you if there are plans for Fios to reach your area in the near future.
In the meantime, Verizon also offers 5G Home Internet and LTE Home Internet in many areas where Fios isn't yet available. These fixed wireless options can provide competitive speeds and might be a good alternative if you're looking for wireless broadband.
Step 2: Explore Fios Plans and Pricing
Congratulations! If Fios is available, your next step is to figure out which plan best suits your needs and budget. Verizon Fios is known for offering a variety of speed tiers, all with symmetrical download and upload speeds, and typically no data caps or annual contracts.
Key Considerations:
Internet Speed Tiers:
Verizon Fios offers different speed options, commonly ranging from 300 Mbps to 2 Gig (2000 Mbps) or even higher in select areas.
Consider your household's internet usage. Are you a casual browser and streamer, or do you have multiple users, remote workers, gamers, and 4K streamers?
300 Mbps: Good for small households, general Browse, streaming on a few devices, and light gaming.
500 Mbps: A solid option for most families with multiple devices, HD streaming, and regular online activity.
1 Gig (940 Mbps download / 880 Mbps upload): Ideal for heavy internet users, serious gamers, households with many connected devices, and frequent large file uploads/downloads.
2 Gig (2300 Mbps download / 1500 Mbps upload): For the most demanding users and future-proofing your home network.
Bundling Options:
Verizon Fios often allows you to bundle internet with TV and/or home phone services. Bundling can sometimes lead to discounts compared to subscribing to each service individually.
Think about whether you need traditional TV service or if streaming apps suffice.
Promotions and Deals:
Always look out for new customer promotions! Verizon frequently offers incentives like discounted monthly rates for a certain period, waived installation fees, free equipment rentals, gift cards, or even free streaming service subscriptions (e.g., YouTube Premium, Disney Bundle).
If you are an existing Verizon Wireless customer, you might be eligible for special Mobile + Home Discounts which can significantly reduce your Fios bill.
Equipment Fees:
Most Fios internet plans include the router rental fee, but it's always good to confirm. For TV services, you'll typically have rental fees for set-top boxes.
Installation Fees:
There's often a one-time installation fee for Fios service, but this fee is frequently waived if you order online or choose a higher-tier plan (like 1 Gig). Check the terms carefully!
Step 3: Place Your Order and Schedule Installation
Once you've selected your desired Fios plan, it's time to make it official!
Ordering Online:
This is generally the easiest and fastest way to order, and often comes with the benefit of waived installation fees or other online-exclusive promotions.
Follow the prompts on the Verizon Fios website to select your plan, add any desired bundles or features, and provide your personal and billing information.
Ordering by Phone:
If you prefer to speak with a sales representative, call the Verizon Fios sales number. They can walk you through the plans, answer your questions, and process your order.
Scheduling Your Installation:
During the ordering process, you'll be given options to schedule your installation.
Self-Installation vs. Professional Installation:
Self-Installation: If your home has had Fios service previously and there's an existing Optical Network Terminal (ONT) that passes Verizon's tests, you might be eligible for a self-install kit. This is a convenient option if you're comfortable with basic tech setup. Verizon will ship you the equipment (router, set-top boxes if applicable) and provide instructions.
Professional Installation: This is often required for new Fios installations where the fiber optic line needs to be run to your home or if there's no existing ONT. A Verizon technician will come to your home to install the necessary equipment, connect it, and ensure everything is working correctly. There might be a fee for this, but as mentioned, it's often waived with certain plans or promotions.
Choose a date and time slot that works for you. Be mindful of any specific requirements for the installation (e.g., someone 18+ needs to be home).
Step 4: Prepare for Your Fios Installation
Whether you're self-installing or having a professional come to your home, a little preparation can go a long way in ensuring a smooth setup.
For Professional Installation:
Clear the Path: Ensure the technician has clear access to the utility box outside your home, where the fiber line will enter, and to the areas inside where your Optical Network Terminal (ONT), router, and TV boxes will be placed.
Power Outlets: Make sure there are accessible power outlets near where your equipment will be located.
Decision on Equipment Placement: Think about where you want your router for optimal Wi-Fi coverage. A central location is usually best.
Be Present: An adult (18+) must be present during the entire installation process.
For Self-Installation:
Unbox Everything: Lay out all the equipment you received in your self-install kit. This usually includes:
Verizon Fios Router (e.g., CR1000A or G3100)
Optical Network Terminal (ONT) - this might already be installed if Fios was previously at your address
Set-Top Boxes (if you ordered TV)
Power cords, Ethernet cables, coaxial cables
Any provided splitters or accessories
Locate Existing Wiring: Identify existing coaxial or Ethernet outlets where your Fios equipment will connect. The ONT is usually located in a basement, garage, or utility closet.
Disconnect Old Equipment: Crucially, disconnect any existing internet or TV equipment (old routers, modems, set-top boxes from your previous provider) before you start. This prevents interference and makes the setup clearer.
Step 5: Activate and Set Up Your Fios Service
This is the moment of truth!
For Professional Installation:
The technician will handle the entire setup process, from connecting the fiber line to installing the ONT, router, and any TV equipment.
They will activate your service and ensure all components are communicating correctly.
They'll also confirm your Wi-Fi is working and that you can access the internet. Don't be afraid to ask questions!
For Self-Installation (General Steps - Refer to your specific guide for details!):
Connect the Optical Network Terminal (ONT): If a new ONT is being installed, follow the instructions for power and fiber connection. If existing, ensure it's powered on and its lights indicate a proper connection.
Connect the Fios Router:
Connect an Ethernet cable from the ONT's Ethernet port to the WAN/Internet port (often yellow) on your Fios router.
Connect the router's power cord to an electrical outlet.
Wait for the router's indicator lights to turn solid white (or green, depending on the model), which means it's fully updated and connected. This can take up to 15 minutes.
Connect TV Set-Top Boxes (if applicable):
Connect a coaxial cable from a wall outlet to the "IN" port on your set-top box.
Connect an HDMI cable from the set-top box to your TV.
Plug in the set-top box power cord.
Turn on your TV and set-top box, then follow the on-screen prompts to activate and pair your remote.
Connect Home Phone (if applicable):
Connect your phone base to the "Phone 1" port on the ONT using the provided phone cable.
Activate Your Service and Configure Wi-Fi:
Once your router lights are solid, open a web browser on a computer or mobile device connected to your new Fios Wi-Fi network (the Wi-Fi name and password are usually on a sticker on your router).
You'll likely be redirected to an activation page. Follow the on-screen instructions to complete the activation.
Customize your Wi-Fi name (SSID) and password through the router's administration page (usually accessed by typing 192.168.1.1 into your browser) or via the My Fios app. Choose a strong, unique password!
Test Your Speeds:
Once everything is set up, run a speed test (you can find one on Verizon's website or by searching "internet speed test"). This will confirm you're getting the speeds you signed up for. For the most accurate results, connect your computer directly to the router with an Ethernet cable.
Step 6: Manage Your Fios Service and Optimize Performance
You're all set up! Now, let's make sure you're getting the most out of your Fios service.
Download the My Fios App: This app (available for iOS and Android) is invaluable. It allows you to:
Manage your Wi-Fi network (change password, view connected devices).
Run speed tests.
Troubleshoot common issues.
View your bill and manage your account.
Access customer support.
Optimize Wi-Fi Coverage:
Place your router in a central location in your home, away from thick walls, large metal objects, and other electronics (like microwaves) that can cause interference.
If you have dead zones, consider a Wi-Fi extender (like Verizon's E3200) or a mesh Wi-Fi system.
Wired Connections for Critical Devices:
For devices that demand the most stable and fastest connection (gaming PCs, smart TVs, streaming devices), use an Ethernet cable to connect them directly to your router.
Explore Router Settings:
For advanced users, you can log into your router's admin page to explore settings like Quality of Service (QoS) to prioritize bandwidth for certain applications or devices, or set up a guest network.
Stay Informed about Deals:
Even as an existing customer, keep an eye out for new promotions. Sometimes, you can upgrade your plan or get new perks.
By following these steps, you'll be well on your way to enjoying the fast, reliable, and high-quality internet experience that Verizon Fios offers!
10 Related FAQ Questions
How to check Verizon Fios availability at my specific address?
You can easily check Verizon Fios availability by visiting the official Verizon Fios website and entering your full street address, city, state, and zip code in their online availability checker. Alternatively, you can call their sales line at 1-855-631-8020.
How to choose the right Verizon Fios internet speed plan for my home?
Consider your household's internet usage. For basic Browse and streaming, 300 Mbps might suffice. For multiple users, HD streaming, and gaming, 500 Mbps or 1 Gig are better choices. Heavy users, 4K streamers, and large file transfers will benefit most from 1 Gig or 2 Gig plans.
How to get the best deal or promotion when signing up for Verizon Fios?
Look for new customer promotions on the Verizon Fios website, which often include waived installation fees, discounted monthly rates, or gift cards. If you're a Verizon Wireless customer, inquire about Mobile + Home Discounts for significant savings.
How to prepare my home for a Verizon Fios professional installation?
Ensure the technician has clear access to the external utility box, and clear paths to where the ONT, router, and TV boxes will be placed inside your home. Have accessible power outlets nearby and an adult (18+) present for the duration of the installation.
How to self-install Verizon Fios internet and TV services?
If eligible for self-installation, disconnect all old internet/TV equipment. Connect the Ethernet cable from the ONT to your Fios router's WAN port, plug in the router's power, and wait for indicator lights to stabilize. For TV, connect coaxial and HDMI cables to the set-top box. Then, activate your service via a web browser or the My Fios app.
How to optimize my Verizon Fios Wi-Fi signal for better coverage?
Place your Fios router in a central location, away from obstructions like thick walls, large metal objects, and other electronics that can cause interference. For larger homes or dead zones, consider adding a Wi-Fi extender or upgrading to a mesh Wi-Fi system.
How to troubleshoot common Verizon Fios internet issues?
Many common issues can be resolved by power cycling your ONT and router (unplug for 30 seconds, then plug back in). For Wi-Fi issues, ensure your device is within range, and try connecting with an Ethernet cable to rule out Wi-Fi problems. The My Fios app also has troubleshooting tools.
How to contact Verizon Fios customer support if I have questions or issues?
You can contact Verizon Fios customer support by calling 1-800-VERIZON (1-800-837-4966). You can also use the My Fios app for support, or visit the Verizon support website for FAQs and guided solutions.
How to check my current Verizon Fios internet speed?
You can check your Verizon Fios internet speed by visiting Verizon's official speed test website (often found by searching "Verizon Fios speed test") or by using the speed test function within the My Fios app. For the most accurate results, connect your computer directly to the router with an Ethernet cable.
How to understand the benefits of choosing Verizon Fios over other internet providers?
Verizon Fios offers 100% fiber-optic internet with symmetrical download and upload speeds, meaning your upload speeds are as fast as your downloads – a significant advantage for video calls, online gaming, and cloud backups. They also typically have no data caps and offer competitive pricing with bundling options.