It's a big decision to switch cell phone carriers, especially from a major player like AT&T to another giant like Verizon. But fear not! This comprehensive guide will walk you through every step, ensuring a smooth transition. Let's get you on Verizon's network!
Switching from AT&T to Verizon: Your Ultimate Step-by-Step Guide
Step 1: Let's Get Started! Are You Ready for a Change?
Before we dive into the nitty-gritty, take a moment to consider why you're thinking of making this switch. Is it for better coverage in your area? More affordable plans? A specific phone deal? Knowing your motivations will help you navigate the process and ensure you get exactly what you're looking for from Verizon. Ready to explore the possibilities? Let's go!
Step 2: Pre-Switch Preparations: Laying the Groundwork
This is a crucial phase that will save you headaches down the line. Don't skip these steps!
Sub-heading 2.1: Checking Your AT&T Contract and Device Status
Contractual Obligations: Are you currently under a contract with AT&T? If so, you might be subject to an Early Termination Fee (ETF). Check your latest AT&T bill or log into your My AT&T account to see your contract end date and any remaining device payment balances. Knowing this upfront is essential for budgeting and avoiding surprises.
Device Payoff: If you're on a device payment plan with AT&T, you'll need to pay off the remaining balance on your phone before it can be unlocked. This is a common requirement for bringing your own device (BYOD) to a new carrier.
Unlocking Your AT&T Phone: Your AT&T phone is likely "locked" to their network. To use it on Verizon, it needs to be unlocked.
Eligibility: To unlock your AT&T device, it generally needs to meet these criteria:
Purchased more than 60 days ago.
Paid in full (no outstanding device payments).
Not reported lost, stolen, or involved in fraud.
Your AT&T account must be current (not past due).
How to Request an Unlock:
Online: The easiest way is to submit an unlock request through the AT&T Device Unlock portal on their website. You'll need your device's IMEI number (dial *#06# on your phone to find it).
My AT&T App: You can also request a PIN through the My AT&T app.
*PORT: Dial *PORT from your AT&T mobile device and follow the prompts to get your Number Transfer PIN via text. You'll need your account passcode.
AT&T Prepaid: If you have an AT&T Prepaid phone, it generally needs six months of paid service to be eligible for unlock. For Android, use the AT&T Device Unlock app; for iPhones, submit an unlock request online.
Processing Time: Unlocking usually takes a few minutes but can take up to 48 hours. Keep an eye on your email (including spam) or text messages for updates.
Sub-heading 2.2: Gathering Essential Account Information from AT&T
You'll need specific information from your AT&T account to port (transfer) your phone number to Verizon. Do NOT cancel your AT&T service before initiating the transfer with Verizon, or you risk losing your phone number.
AT&T Account Number: This can be found on your AT&T bill or by logging into your My AT&T account online.
Number Transfer PIN (Port-Out PIN): This is a crucial security measure. You must request this PIN from AT&T.
Online/App: Go to "People & permissions" in your AT&T profile (online or in the My AT&T app) and look for "Transfer phone number." Select "Request a new PIN."
*Dial PORT: As mentioned above, dialing *PORT from your AT&T phone is another quick way to get it via text.
Important Note: This PIN is specific to transferring your number and is different from your regular AT&T account passcode. It's valid for 4 days (14 days for business accounts). If you get a new one, all previous PINs become invalid.
Step 3: Exploring Verizon: Plans, Deals, and Device Compatibility
Now that you're prepared on the AT&T side, let's look at what Verizon has to offer.
Sub-heading 3.1: Checking Verizon Coverage in Your Area
Even though Verizon boasts extensive coverage, it's always wise to check their coverage map for your specific locations (home, work, frequent travel areas). You can do this directly on the Verizon website. They even offer a 30-day free trial in some areas to test their network!
Sub-heading 3.2: Choosing a Verizon Plan
Verizon offers various plans, primarily their "myPlan" options (Unlimited Welcome, Unlimited Plus, Unlimited Ultimate) which allow for customization with "Perks."
Unlimited Plans: Consider your data usage, international calling needs, hotspot data requirements, and desired streaming perks.
Bring Your Own Device (BYOD) Deals: If you're bringing your unlocked AT&T phone, Verizon often offers enticing BYOD credits or promotions. These can come in the form of monthly bill credits for a certain period. Make sure to inquire about these specifically!
New Phone Deals: If you're looking to upgrade, Verizon has various deals like "Buy One Get One" (BOGO) or trade-in promotions that can significantly reduce the cost of a new device. Be aware of the terms and conditions, such as required plans and how credits are applied over billing cycles.
Sub-heading 3.3: Verifying Phone Compatibility with Verizon
While most modern unlocked phones are compatible, it's best to confirm.
IMEI Check: Use Verizon's online compatibility checker and enter your phone's IMEI number. This will tell you if your AT&T device will work seamlessly on their network.
SIM Card/eSIM: You will need a new Verizon SIM card (physical or eSIM) to connect to their network. Your AT&T SIM will not work. Verizon can provide this when you activate service.
Step 4: Initiating the Switch: Making the Leap to Verizon
This is where the actual transfer happens.
Sub-heading 4.1: Activating Your Verizon Service and Transferring Your Number
You can do this online, over the phone, or in a Verizon store.
Online:
Go to Verizon's website and select "Switch now" or "Bring your own device."
Follow the prompts to choose your plan, and when asked, indicate that you want to keep your existing number.
You'll need your AT&T account number and the Number Transfer PIN you obtained in Step 2.
Verizon will guide you through the process of activating your new Verizon SIM (physical or eSIM).
In-Store: Visit a Verizon corporate store (not an authorized retailer, as they may not handle all aspects of trade-ins or complex transfers). A representative can assist you with everything, including checking your AT&T contract, unlocking status, and guiding you through the porting process. Bring your most recent AT&T bill and your phone.
Important During Porting:
During the number transfer process, your AT&T service will still be active. Your new Verizon line might be able to make calls but not receive them, and texting might be intermittent until the transfer is complete.
Do NOT cancel your AT&T service until your number has successfully ported to Verizon and your Verizon service is fully active. Canceling prematurely can cause you to lose your number.
Verizon will text you when your number transfer is complete. You may need to power cycle (turn off and on) your phone to finalize the connection to the Verizon network.
Voicemail may not transfer over, especially if you're getting a new phone. Save any important voicemails from AT&T before the switch.
Sub-heading 4.2: Trading in Your Old Phone (Optional)
If you're taking advantage of a Verizon trade-in promotion:
Online/In-Store: You can initiate the trade-in process online or in a Verizon store.
Condition Matters: Your trade-in value will depend on the make, model, and condition of your device. Be honest about its condition.
Data Wiping: Before shipping or turning in your old phone, make sure to completely wipe all personal data from it! This includes photos, contacts, apps, and any stored payment information. Perform a factory reset.
Shipping/Drop-off: Follow Verizon's instructions for shipping your device or dropping it off at a Verizon corporate store.
Step 5: Post-Switch Essentials: Settling In with Verizon
You've made the switch! Now for some final steps.
Sub-heading 5.1: Confirming Your Verizon Service and New Bill
Test Everything: Make sure you can make and receive calls, send and receive texts, and access data.
Download My Verizon App: This app is essential for managing your new Verizon account, checking your usage, and paying bills.
First Bill Review: Your first Verizon bill might be slightly higher due to activation fees and pro-rated charges. Review it carefully to ensure all promotions and credits are applied correctly. Promotional credits for trade-ins or BYOD deals often take 1-2 billing cycles to appear.
Sub-heading 5.2: Handling Your AT&T Final Bill
Final AT&T Bill: You will receive a final bill from AT&T covering any remaining service charges, device payment balances, or early termination fees. Pay this promptly to avoid any negative impact on your credit.
No Prorated Credits: Be aware that AT&T typically does not prorate your final month's charges. It's often recommended to port your number a few days before the end of your AT&T billing cycle to avoid paying for a full month you won't use.
Step 6: Enjoying Your New Verizon Service!
Congratulations! You've successfully transitioned from AT&T to Verizon. Take advantage of your new plan, explore Verizon's features, and enjoy your new mobile experience.
10 Related FAQ Questions
How to check if my AT&T phone is unlocked?
You can check if your AT&T phone is unlocked by inserting a non-AT&T SIM card. If you see a message about the SIM not being compatible, your device is likely still locked. For iPhones, go to Settings > General > About > Carrier Lock.
How to get my AT&T account number?
Your AT&T account number can be found on your monthly bill or by logging into your My AT&T online account.
How to get a Number Transfer PIN from AT&T?
You can request a Number Transfer PIN from AT&T by dialing *PORT from your AT&T phone, through the My AT&T app, or by logging into your My AT&T account online and navigating to "People & permissions" and "Transfer phone number."
How to know if my phone is compatible with Verizon?
Visit the Verizon website and use their "Bring Your Own Device" compatibility checker. You'll need your phone's IMEI number to perform the check.
How to get the best deals when switching to Verizon?
Look for Verizon's "Bring Your Own Device" (BYOD) promotions if you're keeping your phone, or check their website for new phone trade-in offers and BOGO (Buy One Get One) deals. These often come with monthly bill credits.
How to transfer my phone number to Verizon?
When you activate a new line with Verizon, you'll be given the option to transfer your existing number. You'll need your AT&T account number and the Number Transfer PIN.
How to wipe my old phone before trading it in?
Before trading in your phone, perform a factory reset to erase all personal data. For iPhones, go to Settings > General > Transfer or Reset iPhone > Erase All Content and Settings. For Android, look for "Factory data reset" in your phone's settings (often under System or General Management).
How to avoid Early Termination Fees (ETFs) when switching?
The best way to avoid ETFs is to switch after your AT&T contract has ended. If you're on a device payment plan, you'll need to pay off the remaining balance to unlock your device.
How to check Verizon's coverage in my area?
You can check Verizon's coverage by visiting their official coverage map on the Verizon website and entering your address.
How to manage my new Verizon account?
Download the My Verizon app to manage your account, view your bill, track data usage, and access customer support.