Getting a medical appointment can sometimes feel like navigating a maze, but at AIG Hospitals Hyderabad, the process is designed to be as straightforward as possible. Whether you're a local resident or an international patient, this guide will walk you through every step to ensure you can book your appointment with ease and access the world-class medical care AIG Hospitals is known for.
Your Guide to Booking an Appointment at AIG Hospitals Hyderabad
Are you ready to take control of your health and schedule that important consultation? Let's get started!
Step 1: Identify Your Need and Gather Information
Before you even pick up the phone or click on a website, it's crucial to know what kind of appointment you need.
1.1. Determine the Specialty or Doctor:
Do you need to see a specific doctor at AIG Hospitals, or are you looking for a particular specialty like Gastroenterology, Cardiology, Oncology, or Orthopedics? Knowing this will significantly streamline your booking process. AIG Hospitals is renowned for its specialties, particularly in gastroenterology, but offers a wide range of services.
1.2. Have Your Details Ready:
Before you proceed, make sure you have the following information handy:
Patient's Full Name: As it appears on official identification.
Date of Birth: For accurate record-keeping.
Contact Number: A primary mobile number and an alternative, if available.
Email Address: For confirmation and any necessary communication.
Preferred Date and Time: While not always guaranteed, having a few options in mind can be helpful.
Reason for Appointment: A brief description of your symptoms or the medical service you require.
Previous Patient ID (if applicable): If you've visited AIG Hospitals before, your old patient ID will help them retrieve your records quickly.
Step 2: Choose Your Booking Method
AIG Hospitals offers a few convenient ways to book an appointment. While online booking for specific slots isn't directly available for all appointments, you can initiate a request online, or rely on the most common and efficient method: phone calls.
2.1. Booking via Phone Call (Most Recommended):
This is often the quickest and most direct way to book your appointment and confirm doctor availability.
AIG Hospitals Appointment Numbers:
+91 40 4244 4222
+91 40 4244 4244 (This is also their ambulance service number, but can be used for general inquiries and appointments).
+91 40 6744 4222 (Another active appointment number).
What to expect when you call:
Prompt and Courteous Service: The customer service team at AIG Hospitals is typically well-trained to assist you.
Information Exchange: Be prepared to provide all the details you gathered in Step 1.
Doctor Availability: The representative will check the doctor's schedule and offer you available slots.
Confirmation: Once an appointment is booked, you will receive an SMS confirmation on your registered mobile number. This SMS will include the date, time, doctor's name, and your unique appointment ID. Save this SMS!
2.2. Online Appointment Request (Website):
While you cannot directly book a slot and see real-time availability on their website, you can submit an appointment request.
Visit the Official AIG Hospitals Website: Go to
www.aighospitals.com Navigate to the "Book an Appointment" or "Contact Us" Section: This is usually prominently displayed on the homepage or in the navigation menu.
Fill out the Appointment Request Form: You'll typically be asked for your name, contact details, preferred specialty or doctor, and a brief message about your reason for the visit.
Await a Call Back: The AIG Hospitals customer service team will call you back within 2 hours (during business hours) to confirm your appointment based on doctor availability. This method requires you to be available to receive a call back.
2.3. Third-Party Platforms (Less Common, but Possible):
Sometimes, AIG Hospitals' doctors might be listed on third-party healthcare platforms like Justdial or Lybrate, which allow you to book appointments. While these can be convenient, it's always advisable to confirm the appointment directly with AIG Hospitals via phone after booking through such platforms to avoid any discrepancies.
Step 3: Confirmation and Preparation
Once you've successfully booked your appointment, there are a few important things to keep in mind.
3.1. Verify Your Confirmation:
Check the SMS: Ensure all details in the confirmation SMS are correct – date, time, doctor, and specialty.
Note Down Your Appointment ID: This will be crucial for any future communication or at the hospital reception.
3.2. Prepare for Your Visit:
Arrive Early: It's always advisable to arrive at least 15-30 minutes before your scheduled appointment time. This allows for registration formalities, finding the correct department, and completing any necessary paperwork.
Bring Relevant Documents:
A valid Photo ID: Aadhaar Card, Passport, Driver's License, etc.
Previous Medical Records: If you have any past test reports, prescriptions, or discharge summaries related to your current concern, bring them along. This helps the doctor understand your medical history better.
Insurance Documents (if applicable): If you plan to use health insurance, bring your policy details and any necessary cards.
List Your Concerns: It's a good idea to make a brief list of your symptoms, questions, and any medications you are currently taking. This ensures you don't forget anything important during your consultation.
Step 4: At the Hospital
When you arrive at AIG Hospitals for your appointment, the process is generally well-organized.
4.1. Registration Desk:
Head to the outpatient registration desk. Present your appointment confirmation (SMS) and your ID. If you're a new patient, you'll complete a registration form. If you're a returning patient, your records will be accessed.
4.2. Consultation Area:
You will be guided to the waiting area for your specific department or doctor. AIG Hospitals has well-marked sections for various specialties (e.g., Tower A for certain specialties, Tower B for others).
4.3. Billing and Follow-up:
Consultation Fees: Fees for the consultation are typically paid at the counter before or after your consultation, depending on the hospital's policy.
Follow-up Appointments: If the doctor recommends a follow-up, you can usually schedule it at the same department's reception or through the central appointment desk. Remember, one consultation within 7 days from the last paid consultation date is free of cost within the same speciality.
International Patients: A Special Note
AIG Hospitals is highly equipped to handle international patients and offers a dedicated "International Patients Team" to ensure a smooth experience.
Dedicated Team: This team serves as a single point of contact for all your needs.
Services Offered:
Remote consultations
Assistance with medical visa formalities and invitation letters
Arrangements for accommodation, boarding, lodging, and transport
Airport pick-up and drop facilities
Interpreter/translation services
Assistance with FRRO (Foreign National Regional Registration Office) formalities
Special dietary and religious needs accommodation
Post-discharge follow-up
Contact for International Patients: You can contact their international patient services directly via email: international.patient@aighospitals.com. Key contacts include Mr. Santosh Kumar Sahoo (Vice President), Mr. Niladri B. Samal, and Mr. Sandeep Ingle (General Managers International Relations).
By following these steps, you can confidently book your appointment at AIG Hospitals Hyderabad and access the expert medical care you need. Patient comfort and convenience are clearly a priority for them, and their staff is there to assist you throughout the process.
10 Related FAQ Questions
How to know which doctor to consult at AIG Hospitals?
You can visit the "Our Doctors" section on the AIG Hospitals website (
How to check the availability of a specific doctor at AIG Hospitals?
The best way to check a specific doctor's availability is by calling the AIG Hospitals appointment desk at +91 40 4244 4222 or +91 40 4244 4244. They will provide you with their current schedule.
How to reschedule an appointment at AIG Hospitals?
You can reschedule an appointment by calling the AIG Hospitals customer service line at +91 40 4244 4222. Rescheduling is based purely on the doctor's availability.
How to cancel an appointment at AIG Hospitals?
To cancel an appointment, simply call the AIG Hospitals customer service line at +91 40 4244 4222.
How to book appointments for multiple doctors on the same date at AIG Hospitals?
Yes, appointments can be booked for multiple doctors on the same date, but they must be in different time slots to avoid overlap. Inform the customer service representative about your requirement when booking.
How to get a free follow-up consultation at AIG Hospitals?
One consultation within 7 days from the last paid consultation date is free of cost, within the same specialty.
How to book an appointment for diagnostic investigations (e.g., X-ray, lab tests) at AIG Hospitals?
No prior appointment is generally required for diagnostic investigations like X-rays or routine lab tests. These services are typically provided on a first-come, first-served basis. However, it's always good to confirm for specialized tests by calling.
How to inquire about hospital services and amenities at AIG Hospitals?
You can call their main contact numbers (+91 40 4244 4222 / 4244 4244) or visit the "Patient Information" or "FAQ" section on their official website (
How to access virtual consultations at AIG Hospitals?
AIG Hospitals has previously offered virtual consultations through platforms like MFine. It is best to inquire about the current availability of virtual consultations and the process for booking them by calling their appointment desk or checking their website for the latest information.
How to get assistance as an international patient booking an appointment at AIG Hospitals?
International patients should contact the dedicated International Patient Team at AIG Hospitals via email at international.patient@aighospitals.com. They provide comprehensive assistance including appointment scheduling, visa formalities, accommodation, and translation services.