Are you considering cancelling your AIG insurance policy in Malaysia? Perhaps your needs have changed, you've found a better offer, or you simply want to streamline your expenses. Whatever your reason, navigating the cancellation process can sometimes feel like a maze. But don't worry, you're in the right place! This comprehensive guide will walk you through every step of cancelling your AIG insurance in Malaysia, making the process as smooth and straightforward as possible.
Let's begin by understanding that cancelling an insurance policy is a formal process that requires adherence to specific procedures set by the insurer. Skipping steps could lead to delays or even continued charges. So, let's dive in!
Step 1: Understand Your AIG Policy Terms and Conditions
Before you do anything else, grab your AIG policy documents! Do you have them handy? Great! This is the most crucial first step. Your policy wording contains the specific terms and conditions related to cancellation, including any penalties, surrender charges, or notice periods.
Review Your Policy Wording: Look for sections titled "Cancellation," "Termination," or "Surrender." Pay close attention to clauses that outline:
Notice Period: Is there a minimum notice period you need to give before cancelling?
Refund Policy: Will you receive a refund? If so, how is it calculated (pro-rata, short-period rate)? Be aware that AIG's refund policy might vary depending on the type of insurance (e.g., travel insurance has specific refund conditions).
Fees and Charges: Are there any administrative fees or penalties for early cancellation?
Cooling-Off Period: For some new policies, there might be a "free-look" or "cooling-off" period during which you can cancel without penalty and receive a full refund. This is usually a short window, often 14 days, from the policy issuance date.
It's important to remember that policies like travel insurance often have stricter cancellation terms, especially once the trip has commenced.
 |
| How Do I Cancel My Aig Insurance In Malaysia |
Step 2: Gather All Necessary Information and Documents
Once you understand your policy's specifics, it's time to compile everything you'll need to facilitate a smooth cancellation. Having these ready will save you time and potential back-and-forth with AIG.
Policy Number: This is your unique identifier with AIG.
Personal Identification: Your NRIC/Passport number and full name as per your policy.
Contact Information: Your current phone number and email address.
Reason for Cancellation: While not always explicitly required, having a clear reason can sometimes help in discussions.
Original Policy Documents: While not always mandatory for submission, having them for reference is vital.
Proof of Payment (if applicable for refund queries): If you are expecting a refund, having records of your premium payments can be helpful.
Step 3: Contact AIG Malaysia Customer Service
This is usually the most direct and efficient way to initiate the cancellation process. AIG Malaysia has dedicated channels for customer support.
QuickTip: Scroll back if you lose track.
Phone Call (Recommended):
Within Malaysia: Dial 1800 88 8811.
Outside Malaysia: Dial +603 2118 0188.
Operation hours: Monday to Friday, 9am to 5pm (except public holidays).
When you call, be prepared to:
State your intention clearly (e.g., "I wish to cancel my [Type of Insurance] policy, policy number [Your Policy Number]").
Provide your policy number and personal details for verification.
Ask about the specific cancellation procedure for your policy type.
Enquire about any refund you might be entitled to and the timeline for processing it.
Request a reference number for your call or an email confirmation of your cancellation request.
Email:
You can email your cancellation request to AIGMYCare@aig.com.
When emailing, ensure your subject line is clear, such as "Insurance Policy Cancellation - [Your Name] - Policy No. [Your Policy Number]".
Include all necessary details: your full name, NRIC/Passport number, policy number, and a clear statement of your request to cancel the policy, along with the desired effective cancellation date.
Always request a read receipt or a confirmation email from AIG acknowledging your cancellation request.
Walk-in to a Branch Office:
If you prefer a face-to-face interaction or need to submit physical documents, you can visit an AIG Malaysia branch office.
Check AIG Malaysia's official website for the latest branch locations and operating hours.
Be prepared to wait and ensure you have all your documents ready. Request a written acknowledgment of your cancellation request.
Through your AIG Agent (if applicable):
If you purchased your policy through an AIG agent, they can often assist you with the cancellation process. Contact your agent and ask for their guidance. They might have specific forms or procedures that they can help you with.
Step 4: Submit a Formal Written Cancellation Request (If Required)
While a phone call or email might initiate the process, AIG might require a formal written cancellation request or a signed cancellation form.
AIG's Requirements: The customer service representative or your policy document will inform you if a written request or specific form is needed.
Drafting Your Letter/Email:
Clearly state your intent to cancel.
Include your full name, NRIC/Passport number, and policy number.
Specify the effective date of cancellation (if you have one in mind, otherwise, request immediate cancellation as per policy terms).
Request confirmation of the cancellation in writing.
If you are expecting a refund, explicitly ask about the refund amount and the expected processing time.
Keep a copy of the letter/email for your records. If sending by mail, consider using registered mail for proof of delivery.
Example of a concise written request:
 |
[Your Name]
[Your Address]
[Your Phone Number]
[Your Email Address]
[Date]
AIG Malaysia Insurance Berhad
Complaints Handling Unit (or relevant department)
P O Box 11768
50756 Kuala Lumpur
Malaysia
**Subject: Cancellation of Insurance Policy - [Your Policy Number] - [Your Full Name]**
Dear Sir/Madam,
I am writing to formally request the cancellation of my insurance policy, policy number [Your Policy Number], effective [Desired Cancellation Date, or "immediately" if applicable].
My details are as follows:
Full Name: [Your Full Name]
NRIC/Passport No.: [Your NRIC/Passport Number]
Policy Type: [e.g., Comprehensive Car Insurance, Travel Insurance, etc.]
Please confirm the cancellation of my policy in writing and provide details regarding any applicable refund amount and the timeline for its processing.
Thank you for your attention to this matter.
Sincerely,
[Your Signature (if sending physical letter)]
[Your Typed Name]
Step 5: Follow Up and Confirm Cancellation
The process isn't complete until you have confirmation! Don't assume your policy is cancelled simply because you've submitted a request.
Wait for AIG's Response: AIG typically aims to acknowledge complaints or requests within 3 days and provide a full reply within 14 days.
Verify Confirmation:
Look for an official cancellation letter or email from AIG. This document is crucial as proof of your policy termination.
Check your bank statements to ensure no further premiums are debited from your account after the effective cancellation date.
Address Any Issues: If you don't receive a timely response or if there are discrepancies in the refund amount, follow up with AIG's customer service again, referencing your previous contact details (call reference number, email date).
Escalation: If your issues remain unresolved, you can escalate your complaint through AIG's official complaint process. If still not satisfied, you may contact external bodies like the Financial Markets Ombudsman Service (FMOS) or Bank Negara Malaysia (BNM). Their contact details are typically available on AIG Malaysia's "Contact Us" page.
Step 6: Handle Refunds (If Applicable)
If your policy cancellation qualifies for a refund, ensure you understand the process.
Refund Calculation: Refunds are usually calculated based on the unused premium, minus any administrative fees or charges.
Timeline: AIG generally processes refunds within a few business days after verifying eligibility. However, the time it takes for the refund to appear in your account can vary depending on your bank and card issuer.
Original Payment Method: Refunds are typically reimbursed to the account that was initially used to purchase the policy.
QuickTip: Don’t just consume — reflect.
Important Considerations
No Claim Discount (NCD) Transfer (for Motor Insurance): If you are cancelling your car insurance to switch to another provider, remember to inquire about transferring your No Claim Discount (NCD). This discount is valuable and can significantly reduce your future premiums.
Alternative Coverage: Ensure you have alternative insurance coverage in place before cancelling your existing AIG policy, especially for critical needs like motor or health insurance. Do not leave yourself unprotected!
Auto-Renewal: If your policy was set for auto-renewal, make sure the cancellation request overrides this.
Policy Type Specifics: The cancellation process and refund eligibility can vary significantly between different types of AIG insurance (e.g., life, health, travel, personal accident, motor). Always refer to your specific policy document.
By following these steps, you can confidently navigate the process of cancelling your AIG insurance in Malaysia. Remember, patience and clear communication are key!
Frequently Asked Questions (FAQs)
How to check my AIG policy details before cancelling?
You can usually check your AIG policy details by logging into their online portal (if available for your policy type), reviewing your physical policy documents, or by calling AIG Malaysia's customer service at 1800 88 8811.
How to find the correct AIG Malaysia contact number for cancellation?
The general enquiry and customer service number for AIG Malaysia is 1800 88 8811 (within Malaysia) or +603 2118 0188 (outside Malaysia). Their email is AIGMYCare@aig.com. These details are usually listed on their official website under "Contact Us."
Tip: Read at your own pace, not too fast.
How to know if I am eligible for a refund when cancelling my AIG policy?
Refund eligibility depends on the type of policy, how long it has been active, and AIG's specific terms and conditions for cancellation. Generally, you might be eligible for a pro-rata refund for the unused portion of your premium, minus any administrative charges. Refer to your policy wording for details.
How to calculate the refund amount for my AIG policy cancellation?
The refund calculation is usually based on a pro-rata basis (the unused portion of your premium for the remaining policy period) but may be subject to a "short-period rate" calculation or administrative fees as outlined in your policy terms. AIG customer service can provide you with the exact calculation.
How to submit a written cancellation request to AIG Malaysia?
You can submit a written request via email to AIGMYCare@aig.com or by mail to AIG Malaysia Insurance Berhad, P O Box 11768, 50756 Kuala Lumpur. Always include your policy number and full personal details, and request a confirmation.
How to ensure my AIG policy is officially cancelled?
Always request and obtain a written confirmation of cancellation from AIG. This could be an email or a formal letter. Additionally, monitor your bank statements to confirm that no further premiums are debited after your requested cancellation date.
Tip: Share this article if you find it helpful.
How to cancel my AIG car insurance and transfer NCD in Malaysia?
When cancelling AIG car insurance, inform them of your intention to transfer your NCD. AIG will issue an NCD entitlement letter or update the NCD record in the database, which your new insurer can then access. Ensure you have new coverage in place before cancelling the old policy.
How to cancel an AIG travel insurance policy in Malaysia?
AIG travel insurance cancellation policies are often stricter. Refunds are generally only allowed before the departure date. Contact AIG customer service as soon as possible if you need to cancel a travel policy, and be aware of any specific conditions related to trip cancellation events.
How to handle a dispute if AIG refuses my cancellation request or refund?
If AIG refuses your cancellation or refund and you believe it's unjustified, first re-verify your policy terms. Then, escalate your complaint within AIG's internal complaint process. If still unresolved, you can refer your case to the Financial Markets Ombudsman Service (FMOS) or Bank Negara Malaysia (BNM) for mediation.
How to avoid being charged after cancelling my AIG insurance?
To avoid being charged after cancellation, ensure you have a written confirmation of cancellation from AIG with an explicit effective date. If premiums are paid via direct debit or standing instruction, you might consider cancelling those mandates with your bank only after receiving AIG's official cancellation confirmation to prevent accidental future debits.
 |
💡 This page may contain affiliate links — we may earn a small commission at no extra cost to you.
