Ah, the joys of travel! While exploring new horizons is exhilarating, navigating the complexities of international phone plans can sometimes feel like a puzzle. Verizon's TravelPass is a fantastic option for many, offering convenience and predictable costs. But what happens when your trip is over, or your travel plans change, and you want to ensure you're not incurring unnecessary daily charges? That's where knowing how to turn it off becomes crucial!
Let's dive deep into a comprehensive, step-by-step guide to help you confidently manage your Verizon TravelPass, ensuring you have full control over your international roaming settings.
Understanding Verizon TravelPass Before You Turn It Off
Before we get to the "how-to," it's helpful to understand a key aspect of TravelPass: you are only charged on days you use your device in a TravelPass country. This means that simply having TravelPass on your line doesn't automatically incur charges. A 24-hour session only activates when you:
Make or answer a phone call
Send a text message
Use cellular data (even background data from apps refreshing or system updates!)
So, if you've returned home and haven't used your phone internationally, you won't be charged. However, for peace of mind, or if you're concerned about accidental usage on future trips, it's a good idea to proactively manage or remove it.
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| How To Turn Verizon Travel Pass Off |
Step 1: Engage! What's Your Preferred Method for Managing Your Verizon Account?
Are you a "My Verizon App" maestro, always with your phone in hand? Or do you prefer the larger screen and comprehensive options of the "My Verizon Website" on a computer? Perhaps you're more of a direct "Customer Service Call" person. Knowing your preferred method will guide you to the most straightforward path.
Option A: My Verizon App (Mobile Convenience)
Option B: My Verizon Website (Desktop Control)
Option C: Customer Service (Personalized Assistance)
Choose the option that best suits you, and let's proceed!
Step 2: Accessing Your Account to Manage International Plans
No matter your chosen method in Step 1, the goal is to reach the section where you can view and modify your international services.
Tip: Look for small cues in wording.
Sub-heading: Via the My Verizon App
Ensure Your App is Up-to-Date: First things first, make sure you have the latest version of the My Verizon app installed on your smartphone. Outdated apps might have different navigation or fewer features.
Open the App & Sign In: Launch the My Verizon app. If prompted, enter your My Verizon password, use your fingerprint, or Face ID to sign in.
Navigate to "Account" or "My Plan": Look for a "Menu icon" (often three horizontal lines) or a "Me" tab. From there, tap on "Account" or "My Plan."
Find "International Plans": Within the "Account" or "My Plan" section, you'll typically find a section related to "International plans" or "More for your account." Tap on this.
Locate Your Device: If you have multiple lines on your account, select the specific line/device for which you want to turn off TravelPass. Tap the "current plan arrow" to the right of the desired phone number.
Sub-heading: Via the My Verizon Website
Open Your Web Browser: Go to the official Verizon website:
www.verizon.com.Sign In: Click on "My Verizon" at the top right corner and sign in using your Verizon Wireless user ID and password. Ensure you sign in as the Account Owner or an Account Manager, as these roles have the necessary permissions to make plan changes.
Navigate to "Account" then "My Plan": Once logged in, hover over or click on "Account" in the main navigation, then select "My plan."
Find "International Services" or "Manage Plan": Look for options like "International Usage & Services," "International plans," or "Manage plan" within your plan details. You might need to use the "Trip Planner" tool as well, which often links to international plan management.
Sub-heading: Contacting Customer Service
Dial Verizon Support:
From within the U.S.: Dial
*611from your Verizon Wireless device, or1-800-922-0204from any phone.From outside the U.S. (International Support): Dial
+1-908-559-4899. This is Verizon's 24/7 international support line. Make sure to dial the plus sign (+) before the number, especially if you're calling from a foreign landline.
State Your Intent Clearly: When you connect with a representative, clearly state that you wish to remove TravelPass from your line(s). Be prepared to provide your account information for verification.
Step 3: Removing TravelPass from Your Line
Now that you've accessed the right section of your account, it's time to take action.
Sub-heading: For My Verizon App Users
Select "Remove Plan": Within the "International plans" or "Travel plan" section for your chosen line, you should see an option to "Remove plan" or "Edit." Tap on this.
Identify TravelPass: A list of active international plans might appear. Select the checkbox next to "TravelPass."
Choose Effective Date: You'll likely be given an option to select the effective date for the removal. Common options include:
Today: This will remove TravelPass immediately.
Next Bill Cycle: This will remove TravelPass at the start of your next billing cycle. Choose Today for immediate deactivation.
Review & Confirm: Carefully review the changes before confirming. You'll usually see a summary of what's being removed. Tap "Confirm" or "Done."
Confirmation: You should receive a confirmation message on screen and possibly a text message indicating that TravelPass has been successfully removed. Changes may take up to 15 minutes to appear on your account.
Sub-heading: For My Verizon Website Users
Select "Remove Plan": On the "International Usage & Services" or "Manage Plan" page, locate the line you want to modify. You should see an option like "Remove plan" or "Change plan" next to it. Click on this.
Select TravelPass: A list of currently active plans may appear. Check the box corresponding to "TravelPass."
Choose Effective Date: Similar to the app, you'll be prompted to select when you want the removal to take effect. Select "Today" for immediate deactivation or "Next bill" if you prefer it to end with your current billing cycle.
Review & Confirm: Read through the summary of changes to ensure everything is correct. Click "Next" and then "Confirm."
Confirmation: A confirmation message will appear on the screen, and you might receive an email or text message verifying the removal.
Tip: Look for examples to make points easier to grasp.
Sub-heading: If Speaking with Customer Service
Politely Request Removal: Simply tell the representative, "I would like to remove TravelPass from my [your phone number] line, please."
Confirm Details: The representative will likely confirm your account details and then process the request.
Request Confirmation: Ask the representative to confirm that TravelPass has been removed from your line and if there's any immediate action required on your part. You can also ask for an email or text confirmation.
Step 4: Verifying Deactivation (Optional but Recommended)
After completing the removal process, it's always a good idea to double-check.
Check Your Account:
My Verizon App/Website: Re-navigate to your international plans section to confirm that TravelPass is no longer listed as active on your line.
Text Confirmation: Look for a text message from Verizon confirming the change.
If You're Still Abroad: To truly avoid any accidental charges, consider these additional steps:
Disable Cellular Data: Go into your phone's settings (Settings > Cellular/Mobile Data) and turn off "Cellular Data" for your Verizon line.
Disable Data Roaming: Also, make sure "Data Roaming" is turned off.
Consider Airplane Mode with Wi-Fi: For maximum peace of mind, keep your phone in Airplane Mode and only enable Wi-Fi for internet access. You can still use Wi-Fi Calling for calls and texts over Wi-Fi without triggering TravelPass.
Remove SIM/Deactivate eSIM: For ultimate assurance, if you don't need your Verizon number while abroad, physically remove your SIM card or, if you have an eSIM, deactivate it in your phone's settings. Be cautious if you need your number for two-factor authentication (2FA) or receiving important messages.
Additional Tips for Managing International Usage
Monitor Usage: Even after deactivation, periodically check your Verizon bill or usage details in the My Verizon app/website to ensure no unexpected international charges appear.
Consider Alternatives: For future international travel, explore alternatives like:
Local SIM cards: Often the most cost-effective solution for longer trips.
eSIMs from third-party providers: A convenient digital option for data in many countries.
Verizon's $100 International Monthly Plan: For extended trips where TravelPass daily fees might add up.
Wi-Fi Calling: An excellent way to make and receive calls to and from the U.S. without charges, as long as you have a strong Wi-Fi connection and your cellular data is off.
10 Related FAQ Questions
How to check if TravelPass is active on my Verizon account?
You can check if TravelPass is active by logging into the My Verizon app or website, navigating to your account details, and then looking under "International plans" or "Add-ons" for your specific line.
How to avoid accidental TravelPass charges while traveling?
Tip: Summarize each section in your own words.
To avoid accidental charges, turn off cellular data and data roaming on your device. For maximum safety, keep your phone in Airplane Mode and only use Wi-Fi, enabling Wi-Fi Calling for communication.
How to use Wi-Fi Calling abroad without triggering TravelPass?
Ensure Wi-Fi Calling is enabled in your phone's settings and that your cellular data and data roaming are turned off. As long as you're connected to a Wi-Fi network and not using cellular data, calls and texts via Wi-Fi Calling will not trigger TravelPass.
How to dispute an unexpected TravelPass charge?
If you see an unexpected charge, contact Verizon Customer Service (dial +1-908-559-4899 from abroad or 1-800-922-0204 from the U.S.). Be prepared to explain your situation and provide any evidence, such as screenshots of your phone settings showing cellular data/roaming off.
How to add TravelPass back to my line if I need it for a future trip?
You can easily add TravelPass back by texting "TRAVEL" to 4004, or by re-adding it through the My Verizon app or website's "International plans" section.
How to know if my device is compatible with TravelPass?
Verizon's Trip Planner tool on their website allows you to enter your destination and device to check compatibility and recommended plans. Most 4G and 5G World devices are compatible.
QuickTip: Break down long paragraphs into main ideas.
How to find Verizon's international customer support number?
The main international customer support number for Verizon is +1-908-559-4899. You can also find a list of toll-free international numbers on Verizon's support website.
How to check my international data usage on Verizon?
You can check your international data usage by logging into the My Verizon app or website, going to your "International plans" page, selecting your device, and then choosing "View plan details and usage."
How to get an eSIM for international travel as an alternative to TravelPass?
Many third-party providers offer eSIMs for various countries. You can download these directly to your compatible smartphone. Search online for "international eSIM" providers like Airalo, Nomad, or Holafly.
How to ensure my voicemail doesn't trigger TravelPass?
To avoid voicemail triggering TravelPass, ensure your cellular data and data roaming are off. If someone leaves a voicemail, your phone might try to download it over cellular data. Accessing voicemail over Wi-Fi Calling should prevent a charge.
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