Ending your Mint Mobile plan, whether you're switching carriers, no longer need service, or just exploring other options, is a pretty straightforward process. Unlike traditional carriers that often try to trap you with contracts and fees, Mint Mobile's prepaid model makes exiting relatively hassle-free. However, there are a few key steps to ensure a smooth transition and avoid any unexpected surprises.
Ready to take the plunge and say goodbye to your current Mint Mobile plan? Let's dive in!
Step 1: Understand Your Current Plan and Its End Date (Engage!)
Before you make any moves, do you know when your current Mint Mobile plan actually expires? This is perhaps the most crucial piece of information. Since Mint Mobile operates on a prepaid basis (3, 6, or 12-month increments), your service is already paid for until the end of your current term. There are generally no refunds for the unused portion of your plan once activated, unless you're a new customer canceling within the initial 7-day money-back guarantee period.
Log in to your Mint Mobile account: Head over to the Mint Mobile website or open your Mint Mobile app.
Check your plan details: Look for information regarding your current plan's expiration date. This will tell you exactly how much time you have left on your paid service.
Note your auto-renewal status: Is auto-renewal currently enabled? This is important because you'll want to disable it to prevent being charged for a new plan you don't intend to use.
Knowing your expiration date will help you time your exit perfectly, ensuring you don't lose out on already paid service and can seamlessly transition to a new provider if that's your goal.
Step 2: Decide What You Want to Do with Your Phone Number
This is a critical decision. Do you want to keep your existing phone number, or are you ready for a fresh start with a new one?
Sub-heading: Option A: Keeping Your Current Number (Porting Out)
If you wish to retain your existing Mint Mobile number, you'll need to "port it out" to your new carrier. This is a common practice and is often the most important step for many users.
Gather Necessary Information: Before contacting your new carrier, you'll need specific details from Mint Mobile.
Mint Mobile Account Number: You can usually find this by logging into your Mint Mobile account or contacting their customer service.
Mint Mobile PIN (Number Transfer PIN): This is a unique PIN specifically for porting your number. You must obtain this from Mint Mobile directly. Do not use your general account password. You can usually get this by dialing *7678 from your Mint Mobile phone, or contacting their customer support.
Billing Address & ZIP Code: Ensure you have the billing address and ZIP code associated with your Mint Mobile account. Any mismatch can delay the porting process.
Initiate Porting with Your New Carrier: Do not cancel your Mint Mobile service before initiating the porting process! Your new carrier will handle the transfer, and cancelling too early could result in losing your number.
Contact your new desired carrier (e.g., T-Mobile, AT&T, Verizon, another MVNO).
Inform them you want to port your existing number.
Provide them with your Mint Mobile account number, PIN, and billing ZIP code.
Your new carrier will then send a request to Mint Mobile to release your number. This process can take a few hours, or occasionally up to 48 hours. Landline numbers can take up to five business days.
Once your number successfully ports to your new carrier, your Mint Mobile service will automatically terminate. You do not need to explicitly "cancel" with Mint Mobile if you are porting your number out.
Sub-heading: Option B: Getting a New Phone Number (Letting Your Plan Expire)
If you don't care about keeping your current Mint Mobile number, the process is incredibly simple.
Disable Auto-Renewal: This is the primary step. You want to make sure Mint Mobile doesn't automatically charge you for another plan.
Log in to your Mint Mobile account on their website or through the app.
Navigate to your account settings or plan management section.
Look for an option to disable auto-renewal or turn off automatic payments. Confirm that it is turned off.
Let Your Plan Expire: Once auto-renewal is off, simply do nothing. Your service will continue until the end of your current paid term. After that, your service will cease, and your phone number will eventually be recycled by Mint Mobile. There's no need to call them to formally cancel in this scenario.
Step 3: Disable Auto-Renewal (If Not Already Done)
Even if you plan to port your number, it's a good habit to turn off auto-renewal. This provides an extra layer of security against accidental charges.
Access Account Settings: Log in to your Mint Mobile account.
Find Payment Preferences: Look for sections related to "Payment," "Billing," or "Plan Preferences."
Toggle Auto-Renewal Off: Locate the auto-renewal option and ensure it is set to "Off." You might receive a confirmation message.
Step 4: Consider the 7-Day Money-Back Guarantee (For New Customers Only)
If you're a very recent Mint Mobile customer and decided it's not for you, you might be eligible for a refund.
Eligibility: Mint Mobile offers a 7-day money-back guarantee for new customers. This applies to full phone plans and "See for Yourself Kits" purchased directly from mintmobile.com or the Mint Mobile app.
Timeframe: You must request the refund within 7 calendar days of activating your plan.
How to Request: You can typically submit a refund request through the Mint Mobile website's return policy page or by contacting their customer care.
Important Note: Shipping fees are generally not refunded.
Step 5: Handling Purchased Phones or SIM Cards
Sub-heading: Phones Purchased from Mint Mobile
If you bought a phone directly from Mint Mobile and wish to return it, their return policy is separate from plan cancellation.
Return Window: Phones must generally be returned within 7 calendar days of delivery for a refund.
Condition: The phone must be in "like-new condition," show no signs of use, have less than 25 minutes of talk time, and include all original packaging and accessories.
Process: You'll typically need to submit a return request online and prepare the phone according to their instructions (e.g., disable passwords, sign out of cloud accounts).
Sub-heading: Unused SIM Cards
If you have an unused Mint Mobile SIM card, you can often return it for a refund within a specific timeframe.
Return Window: Unused SIM cards can usually be returned within 10 days of purchase.
Condition: They must be in their original unopened packaging and not activated.
Step 6: What Happens After Cancellation/Expiration
Once your Mint Mobile plan ends, whether by porting your number out or letting it expire:
Service Termination: Your mobile service with Mint Mobile will cease. You will no longer be able to make calls, send texts, or use data on that SIM card.
Account Status: Your account will likely enter a "standby" mode. Mint Mobile retains your account data and may hold your phone number for a period (e.g., 60 days) before deleting the data and recycling the number (if not ported).
No Further Charges: As long as auto-renewal is off, you will not be charged for any future plans.
Step 7: Reach Out to Customer Service (If Needed)
While many steps can be handled online or through porting, don't hesitate to contact Mint Mobile's customer service if you encounter any issues or have specific questions.
Phone: Dial 611 from your Mint Mobile phone, or call 1-800-683-7392.
Chat: Use the chat feature on the Mint Mobile website (
mintmobile.com/chat Hours: Their customer care team is generally available 7 days a week, 5 AM - 7 PM PST.
Frequently Asked Questions about Ending Your Mint Mobile Plan
Here are 10 related FAQ questions, all starting with "How to," with quick answers to help you navigate the process:
1. How to check my Mint Mobile plan expiration date? * Quick Answer: Log in to your Mint Mobile account on their website or app, and your plan's expiration date will be clearly displayed in your account dashboard or plan details section.
2. How to turn off auto-renewal for my Mint Mobile plan? * Quick Answer: Access your Mint Mobile account online or in the app, go to "Account Settings" or "Payment Preferences," and toggle off the "Auto-Renewal" option.
3. How to port my Mint Mobile number to a new carrier? * Quick Answer: First, get your Mint Mobile account number and Number Transfer PIN (dial *7678 or contact support). Then, provide these details to your new carrier, who will initiate the porting process. Do NOT cancel Mint Mobile yourself before porting is complete.
4. How to find my Mint Mobile account number for porting? * Quick Answer: Your Mint Mobile account number can typically be found by logging into your online account. If you can't find it there, contact Mint Mobile customer service.
5. How to get my Mint Mobile Number Transfer PIN? * Quick Answer: Dial *7678 from your Mint Mobile phone, or contact Mint Mobile customer service via phone or chat to request your Number Transfer PIN. This is different from your account password.
6. How to get a refund if I just joined Mint Mobile? * Quick Answer: If you're a new customer, you can request a full refund within 7 calendar days of activating your plan by submitting a refund request on the Mint Mobile website or contacting customer care.
7. How to return a phone purchased from Mint Mobile? * Quick Answer: You generally have 7 calendar days from delivery to return a phone purchased from Mint Mobile. It must be in like-new condition with all original packaging. Initiate a return request online.
8. How to contact Mint Mobile customer service for cancellation inquiries?
* Quick Answer: You can call them at 1-800-683-7392 (or dial 611 from your Mint phone) or use the chat feature on their website (
9. How to know if my Mint Mobile number has successfully ported out? * Quick Answer: Your new carrier will usually notify you when the port is complete. You'll also notice that your Mint Mobile service ceases to work, indicating the number has moved to the new network.
10. How to reactivate my Mint Mobile plan after it expires? * Quick Answer: If your plan has simply expired, you can usually purchase a new plan through your Mint Mobile account to reactivate service with the same number, provided the number hasn't been recycled yet. If you ported out, you'll need to port back in.
