Of course, here is a detailed guide on how to report phishing emails to Intuit QuickBooks.
How to Report Phishing Emails to Intuit QuickBooks: A Step-by-Step Guide
Step 1: Hey there! Did you just get a suspicious email that looks like it's from Intuit or QuickBooks?
First things first, take a deep breath. It can be a bit alarming to get an email that seems to be from a trusted company, but is actually a fake. You're taking a great step by wanting to report it. Your action can help protect not only your own financial information but also that of countless other QuickBooks users. Let's work together to shut down these scammers!
Step 2: Don't click a thing!
This is the most critical step. Do not click on any links, download any attachments, or reply to the email. Phishing emails are designed to trick you into giving away your login credentials, bank account numbers, or other sensitive data. Clicking on a link could take you to a fake website that looks exactly like the real QuickBooks login page, but is actually designed to steal your information.
What a phishing email might look like:
It might have a sense of urgency, like "Your account has been suspended!" or "Action required immediately to avoid service interruption."
It might have spelling or grammar errors.
The sender's email address might look a little off, even if the display name says "Intuit" or "QuickBooks." For example, it might be
quickbooks-support@mail.cominstead of a legitimate Intuit domain.The links in the email, if you hover over them without clicking, might point to a weird or unfamiliar website address.
Step 3: Forward the suspicious email to Intuit.
Intuit has a dedicated team that investigates these kinds of scams. The best way to report the email is to forward it to their security team.
Find the forwarding option in your email client:
In Gmail, you'll see a "Forward" button or arrow.
In Outlook, you'll find a "Forward" button in the ribbon at the top.
For other email services, look for a similar option.
Forward the email to:
security@intuit.comWhen you forward the email, the original headers will be included, which provides valuable information to Intuit's security team. They can use this data to track down the source of the phishing attempt.
Do not add any personal information to the forwarded email, just send it as is. The goal is to provide the raw phishing email for their analysis.
Step 4: Delete the email from your inbox.
Once you've forwarded the email to Intuit's security team, it's time to get rid of it. You don't want to accidentally click on it later.
Delete the email: Move the email from your inbox to your trash or junk folder.
Empty your trash/junk folder: Make sure you permanently delete it from your system so it's gone for good.
Step 5: Check your QuickBooks account for any suspicious activity.
Even if you didn't click on any links, it's always a good idea to be proactive.
Log in to your QuickBooks account directly:
Do not use the link from the suspicious email!
Open a new browser window and type
https://quickbooks.intuit.com/into the address bar yourself. This is the only way to ensure you are on the legitimate QuickBooks website.
Review your account activity:
Check your recent transactions, invoices, and user login history for anything unusual.
If you find any unauthorized transactions or changes, contact Intuit's customer support immediately.
Step 6: Update your passwords and security settings.
This is a good practice to follow regularly, but it's especially important after receiving a phishing email.
Change your QuickBooks password: Create a new, strong password that is unique and not used for any other accounts. A strong password includes a mix of uppercase and lowercase letters, numbers, and symbols.
Enable multi-factor authentication (MFA): If you haven't already, enable MFA on your QuickBooks account. This adds an extra layer of security, requiring a code from your phone in addition to your password to log in. Even if a scammer gets your password, they can't access your account without your phone.
Why is this so important?
It's like a double lock on your front door. Even if someone has a key (your password), they can't get in without knowing the combination to the second lock (MFA code).
Intuit provides MFA options, and you should absolutely take advantage of them. It's a simple step that provides powerful protection.
10 Related FAQ Subheadings with Quick Answers
How to recognize a phishing email from Intuit QuickBooks?
Phishing emails often have a sense of urgency, poor grammar, links to unfamiliar websites, and a sender's email address that doesn't end in intuit.com or quickbooks.com.
How to report a text message (SMS) scam to Intuit?
Forward the suspicious text message to 7726 (which spells out "SPAM"). You can also take a screenshot of the message and send it to security@intuit.com along with the sender's phone number.
How to report a fake Intuit or QuickBooks website?
If you encounter a fraudulent website, send the URL (the website address from your browser's address bar) to security@intuit.com.
How to secure my QuickBooks account after a phishing attempt? Immediately change your password to a strong, unique one and enable multi-factor authentication (MFA) on your account.
How to check if an email from Intuit is legitimate?
Legitimate emails from Intuit will come from a domain like @intuit.com, @quickbooks.com, or @e.intuit.com. The links will also point to a legitimate Intuit or QuickBooks website.
How to find my QuickBooks account login history? Log in to your QuickBooks account directly and check the audit log or account activity section to review recent logins and changes.
How to enable multi-factor authentication (MFA) in QuickBooks? Log in to your QuickBooks account, go to your account settings or security settings, and look for the option to enable two-step verification or multi-factor authentication.
How to tell the difference between a phishing email and a legitimate QuickBooks security alert? A legitimate security alert from Intuit will never ask for your password or personal information via email. It will direct you to log in to your account through the official website to review any alerts.
How to avoid phishing scams in the future? Be skeptical of emails that demand immediate action, never click on links in suspicious emails, use strong and unique passwords, and enable multi-factor authentication on all your important accounts.
How to contact Intuit QuickBooks support for a security concern? You can contact Intuit's official support through their website by logging in to your account and navigating to the "Help" or "Contact Us" section. Do not use phone numbers or links from suspicious emails.
