Hey there! Looking to get in touch with AIG Life Insurance UK? You've come to the right place. Navigating insurance providers can sometimes feel like a maze, but don't worry, I'm here to guide you through every step. Let's make this as easy and stress-free as possible.
How Do I Contact AIG Life Insurance UK? Your Comprehensive Guide
AIG Life Insurance UK (now operating as Aviva Protection UK for new policies and many existing ones) offers several ways to get in touch, whether you have a question about your policy, need to make a claim, or have a complaint. This guide will break down each method, ensuring you connect with the right department efficiently.
Step 1: Identify Your Need – What's Your Reason for Contacting Them?
Before picking up the phone or drafting an email, take a moment to clearly define why you need to contact AIG Life Insurance UK. Is it about:
A new policy inquiry?
An existing policy? (e.g., updating details, checking coverage, making a payment)
Making a claim? (for yourself or on behalf of a deceased policyholder)
A complaint or feedback?
General inquiries?
Knowing this upfront will help you choose the most appropriate contact method and save you time.
Step 2: Direct Contact Methods – Getting Straight Through
AIG Life Insurance UK, as part of Aviva Protection UK, provides various direct channels for communication.
Sub-heading 2.1: By Phone – The Quickest Route for Urgent Matters
For immediate assistance or if you prefer speaking to someone directly, a phone call is often the best option. Remember to have your policy number handy if you're an existing customer!
General Customer Service (for existing policies and general inquiries):
Phone Number: 0345 600 6820
Opening Hours: Monday to Thursday, 8:30 AM – 6:00 PM; Friday, 8:30 AM – 5:30 PM (excluding Bank Holidays).
Note: Calls may be monitored or recorded for quality and training purposes.
Making a Claim:
AIG advises contacting them as soon as possible after an incident. Specific numbers exist for different types of claims:
General Claims: While no single direct claim line for all life insurance claims is publicly listed as a primary contact for new claims, you can often start by calling the main customer service line (0345 600 6820) or by emailing them.
Heart Attack & Stroke Cover Claims: 0800 048 1652
Female/Male Cancer Cover Claims: 0800 980 4314
Personal Accident Cover & Over 50's Accident Cover: 020 8662 8101
For other specific claim types, refer to your policy documents or the AIG UK website's claims section, which often provides direct numbers or forms.
Complaints:
Customer Relations: 0800 012 1301 or +44 20 8649 6666 (if calling from overseas).
It's often best to try resolving the issue with the department you've been dealing with first, as outlined in their complaints procedure.
Sub-heading 2.2: By Email – For Non-Urgent Queries and Documentation
Email is a good option for non-urgent questions, sending documents, or keeping a written record of your communication.
General Customer Service Inquiries: enquiries@aiglife.co.uk
Claims-Related Emails: aigdirect.claims@aig.com (for completed claim forms).
Customer Relations (Complaints): uk.customer.relations@aig.com
Remember to include your full name, policy number (if applicable), and a clear description of your query in your email.
Sub-heading 2.3: By Post – For Formal Correspondence or Sending Original Documents
While slower, postal mail is suitable for sending original documents (if requested) or for formal correspondence.
General Customer Service & Existing Policies:
Customer Service Team, AIG Life Limited, PO Box 12010, Harlow, CM20 9LG
Complaints (Customer Relations):
American International Group UK Limited, The AIG Building, 2-8 Altyre Road, Croydon, CR9 2LG
Claims (specific to certain direct policies like AIG Direct):
Claims Manager, AIG Direct, The AIG Building, 2-8 Altyre Road, Croydon CR9 2LG
Always check your specific policy documents or the AIG UK website for the most accurate postal address for claims, as it can vary.
Step 3: Online Resources & Portals – Self-Service and Information
Before reaching out directly, it's often worth checking their online resources. AIG (and now Aviva Protection UK) provides useful information and self-service options.
Sub-heading 3.1: AIG UK Website & Aviva Protection UK Website
The official websites are a wealth of information. You can often find answers to common questions, download forms, and understand their processes.
AIG UK Website: www.aig.co.uk (This will redirect or provide information about Aviva Protection UK for life insurance matters).
Aviva Protection UK Website: https://www.google.com/search?q=protection.aviva.com (This is where AIG Life's individual protection business has transitioned).
Look for sections like "Contact Us," "Claims," "FAQs," or "Support."
Sub-heading 3.2: Online Login Portals (if applicable)
If you have an existing policy, you might have access to an online portal where you can manage your policy, view documents, and sometimes even initiate claims.
For Individuals (existing AIG policies): Look for "MyLifeLine" or a general login on the AIG UK site.
For Aviva Protection UK customers: If your AIG Life policy has transitioned to Aviva Protection UK, you'll likely use the Aviva customer portal. They recommend searching "Aviva Smart Health" in app stores if you use their health and wellbeing app, as it has been rebranded.
Tip: If you're struggling to log in or find your policy details online, the phone or email contact methods are your next best bet.
Step 4: Social Media – A Less Formal Option
While not ideal for urgent or sensitive issues, you can sometimes use social media platforms like Twitter or LinkedIn for general inquiries or to draw attention to an unresolved issue. Be mindful of not sharing personal policy details in public posts.
Twitter: @AIGinsurance or @AIGemea
LinkedIn: Search for "AIG" or "Aviva Protection UK"
Keep in mind that responses on social media may be slower and they will likely direct you to official contact channels for detailed support.
Step 5: Broker or Financial Advisor – Your First Point of Contact?
If you purchased your AIG Life Insurance policy through a financial advisor or broker, they can often be your first port of call. They have a direct relationship with AIG (or Aviva Protection UK) and can assist with policy queries, claims, or even complaints on your behalf.
Remember: Your broker or advisor is there to help you navigate your insurance, so don't hesitate to reach out to them.
Important Considerations When Contacting AIG Life Insurance UK:
Policy Number: Always have your policy number readily available. This is crucial for quick identification.
Personal Details: Be prepared to provide your full name, date of birth, and possibly your address for verification purposes.
Be Clear and Concise: When explaining your query or issue, be as clear and concise as possible. This helps the representative understand and address your needs effectively.
Keep Records: It's always a good idea to keep a record of your communication, including dates, times, who you spoke to, and a summary of the conversation or email exchange.
Patience: While AIG and Aviva aim for efficient service, peak times might mean longer waiting periods, especially for phone calls.
10 Related FAQ Questions (How to...)
Here are quick answers to common "How to" questions related to AIG Life Insurance UK:
How to Make a Claim on AIG Life Insurance UK?
Quick Answer: Contact their claims department via phone (specific numbers depending on the claim type are available on their website) or email completed claim forms to aigdirect.claims@aig.com. Have your policy number and relevant documentation ready.
How to Find My AIG Life Insurance UK Policy Number?
Quick Answer: Your policy number will be on your policy documents, any correspondence you've received from AIG, or you can contact general customer service by phone (0345 600 6820) to retrieve it.
How to Change My Address on My AIG Life Insurance UK Policy?
Quick Answer: Contact their general customer service team by phone (0345 600 6820) or email (enquiries@aiglife.co.uk) to update your address. You may need to provide verification details.
How to Cancel My AIG Life Insurance UK Policy?
Quick Answer: You can typically cancel by contacting their customer service team by phone (0345 600 6820) or in writing. It's advisable to also cancel your direct debit with your bank.
How to Make a Complaint to AIG Life Insurance UK?
Quick Answer: Initially, try to resolve it with the department you're dealing with. If unresolved, escalate to their Customer Relations team by phone (0800 012 1301) or email (uk.customer.relations@aig.com).
How to Get a Copy of My AIG Life Insurance UK Policy Documents?
Quick Answer: Contact general customer service (0345 600 6820) or email enquiries@aiglife.co.uk. If you have an online account, you might be able to download them there.
How to Check the Status of My AIG Life Insurance UK Claim?
Quick Answer: Call the specific claims number provided to you when you initiated the claim, or the general claims contact number (020 8662 8101 for certain direct policies).
How to Update My Beneficiaries for AIG Life Insurance UK?
Quick Answer: Contact their customer service team by phone (0345 600 6820). They will guide you through the process, which usually involves completing and returning a form.
How to Contact AIG Life Insurance UK from Outside the UK?
Quick Answer: For complaints, use +44 20 8649 6666. For general inquiries, try the main customer service line (0345 600 6820), noting that standard international call charges will apply.
How to Find Information on AIG Life Insurance UK's Merger with Aviva?
Quick Answer: AIG Life is now officially Aviva Protection UK. You can find information on this transition on the Aviva Protection UK website (https://www.google.com/search?q=protection.aviva.com) or by contacting Aviva's customer service. Existing AIG Life policies are now administered by Aviva Protection UK.