Groceries delivered right to your door? Absolutely! Kroger's delivery service is a lifesaver for busy individuals and families, making it super convenient to get everything you need without stepping foot in a store. But what happens when you've already placed your order and suddenly remember you're out of milk, or realize you forgot those cookies for dessert? Don't fret! Adding items to your Kroger delivery order is possible, but there's a crucial window of opportunity.
Your Guide to Modifying Your Kroger Delivery Order: Never Forget an Item Again!
Let's dive into the step-by-step process of adding items to your Kroger delivery order, ensuring you get everything on your list.
Step 1: Act Fast! The Golden Window for Order Modification
Alright, let's start with the most important thing to remember: timing is everything when it comes to modifying your Kroger delivery order. Have you just placed your order a few minutes ago? Excellent! The sooner you realize you need to add something, the better your chances are.
Kroger generally allows you to add or edit items until the shopper has started picking your order. This is a crucial distinction. Once a Kroger associate or a third-party shopper (if your order is fulfilled by Instacart or Shipt) begins gathering your groceries, the order becomes locked, and you can no longer make changes.
So, how do you know if you're still in the clear?
Check your confirmation email/app: After placing your order, you'll usually receive an email confirmation. Keep an eye on your Kroger app as well. These platforms often provide updates on your order status.
For next-day delivery: If your delivery is scheduled for the next day, you typically have until midnight local time on the day before your scheduled delivery to make changes. This gives you a good amount of flexibility.
For same-day delivery: This is where the window is much tighter. Once you submit a same-day order, you generally cannot make changes. Your best bet here would be to cancel the current order and place a new one, but be aware that you might lose your original delivery time slot, especially during peak hours.
In essence: The earlier you act, the higher your chances of a successful modification!
Step 2: Accessing Your Order on Kroger's Platform
Now that you understand the timing, let's get into the "how-to." You'll need to navigate to your existing order on the Kroger website or mobile app.
Sub-heading 2.1: Logging into Your Digital Account
Go to Kroger.com or open the Kroger App: Make sure you're logged into your digital account. If you checked out as a guest, modifying the order might be more challenging, and you may need to contact customer service directly.
Navigate to "My Purchases" or "Order History": On the website, look for a section typically labeled "My Purchases," "Order History," or "Account" in the top navigation bar. In the mobile app, this is usually found within your account profile.
Sub-heading 2.2: Locating Your Active Delivery Order
Once in "My Purchases," you should see a list of your past and current orders.
Identify the active delivery order that you wish to modify. It should clearly show the status (e.g., "Order Placed," "Pending," etc.).
Click or tap on the order to view its details.
Step 3: Modifying Your Order – The "Add/Edit Items" Feature
Once you've opened the details of your active delivery order, look for an option to modify or edit it.
Sub-heading 3.1: Finding the "Modify Order" Button
Within the order details, you're looking for a button or link that says something like "Modify Order," "Edit Order," or "Add/Edit Items." The exact wording might vary slightly depending on whether you're using the website or the app, or if Kroger has updated their interface.
If you don't see this option, it's likely that the window for modification has closed, and the shopper has already started picking your items. In this scenario, proceeding with a new order or contacting customer service directly would be your only recourse.
Sub-heading 3.2: Adding New Items to Your Cart
Clicking "Modify Order" will typically take you back to a shopping interface that looks very similar to when you first placed your order. Your existing items will be there.
Now, the fun begins! You can browse the aisles, search for specific products, and add them to your cart just as you did initially.
Search Bar: Use the search bar for quick access to specific items you need.
Categories: Explore different categories (Produce, Dairy, Pantry, etc.) to find what you're looking for.
Pro-Tip: Make a quick list of what you need to add before you start, so you don't forget anything else!
Sub-heading 3.3: Adjusting Quantities or Removing Existing Items (If Needed)
While you're in the modification screen, you also have the opportunity to adjust the quantity of items already in your cart or even remove items you no longer need.
Look for the "+" and "-" buttons next to each item in your cart, or an "X" or "Remove" option.
Step 4: Reviewing and Confirming Your Modified Order
Once you've added all your forgotten goodies and made any other necessary adjustments, it's time to finalize your changes.
Sub-heading 4.1: The Final Review
Just like with your initial order, take a moment to review your entire cart carefully. Double-check quantities, ensure you've added everything you intended to, and verify that the items are correct.
This is your last chance to make sure everything is perfect before confirming the changes.
Sub-heading 4.2: Submitting Your Changes
Look for a button like "Update Order," "Confirm Changes," or "Proceed to Checkout" (if it takes you back through a mini-checkout process).
Click this button to submit your modifications. You should receive a new confirmation email or an update in your app indicating that your order has been successfully modified.
Important Note: While the total price might update on your screen, the final charge to your card will be reflected after the order is picked and delivered, accounting for any substitutions or weighted items.
Important Considerations for Kroger Delivery Modifications
Third-Party Delivery (Instacart/Shipt): If your Kroger delivery is fulfilled by a third-party service like Instacart, the modification process might vary slightly. You may need to communicate directly with your Instacart shopper via their app once they start shopping. Kroger's FAQs state that for Instacart-fulfilled deliveries, you'll need to chat with them directly once they've started shopping.
Substitutions: When modifying your order, ensure your substitution preferences are still set as desired. If an item you added isn't available, Kroger's shoppers are trained to make suitable substitutions. You can usually choose to allow or disallow substitutions.
Payment: Your original payment method will be used, and any adjustments to the total will be reflected in your final charge.
Peak Times: During busy periods, the modification window might close even faster due to shoppers beginning orders quickly.
Customer Service: If you're completely stuck or the modification option isn't available, don't hesitate to reach out to Kroger's customer service. They can sometimes assist, especially if the shopper hasn't started picking yet.
10 Related FAQ Questions
How to Check My Kroger Delivery Order Status?
You can check your Kroger delivery order status by logging into your digital account on the Kroger website or mobile app and navigating to "My Purchases" or "Order History."
How to Cancel a Kroger Delivery Order?
To cancel a Kroger delivery order, log into your digital account, go to "My Purchases," select the order, and look for a "Cancel" option. This is typically possible until the shopper has started picking the order.
How to Change My Delivery Time Slot for Kroger?
Unfortunately, once a Kroger delivery order is placed, you generally cannot change the delivery time or location. You would need to cancel the existing order and place a new one, which may result in losing your preferred time slot.
How to Find Digital Coupons for Kroger Delivery?
You can find digital coupons for Kroger delivery by Browse the "Digital Coupons" section on the Kroger website or app. Clip them to your Shopper's Card, and they will automatically apply to your eligible delivery order.
How to Allow Substitutions on My Kroger Delivery Order?
When placing or modifying your Kroger delivery order, you'll typically be given an option to allow or disallow substitutions for out-of-stock items. You can often specify preferences for substitutions (e.g., "best match" or "no substitutions").
How to Return an Item from a Kroger Delivery?
If you received a wrong or unsatisfactory item from a Kroger delivery, you can usually return it to your local Kroger store for a refund, or contact Kroger Customer Service directly to resolve the issue.
How to Contact Kroger Delivery Customer Service?
You can contact Kroger Delivery Customer Service via phone (1-800-KRO-GERS, or 1-800-576-4377) or through their "Contact Us" page on the website, which may offer chat or email options.
How to Understand Delivery Fees for Kroger?
Kroger delivery fees vary based on the day, time slot selected, and whether the order is fulfilled directly by Kroger or a third-party service. These fees are clearly displayed during the checkout process when you select your delivery window.
How to Use Paper Coupons with Kroger Delivery?
For Kroger-fulfilled deliveries, paper coupons can often be presented to the delivery driver at the time of delivery to be scanned. However, paper coupons generally cannot be used with orders fulfilled by third-party delivery providers like Instacart.
How to Create a Shopping List on Kroger's Website/App?
To create a shopping list, log into your Kroger digital account and look for a "Shopping List" feature. You can add items to your list as you browse or manually enter them, making it easy to prepare for your next order.
