Have you ever stood at the Kroger checkout, ready to bag your groceries, only to realize you left your Kroger Plus Card at home? Or maybe you're new to Kroger's amazing savings and want to unlock those personalized deals, but you're not sure where to start with linking your card to your online account. You're in the right place! This comprehensive guide will walk you through every step of adding your Kroger card to your account, ensuring you never miss out on those sweet savings, fuel points, and digital coupons again.
The Power of a Connected Kroger Account: Why It Matters
Before we dive into the "how-to," let's talk about why linking your Kroger card to an online account is so beneficial. It's more than just a way to track your purchases; it's your gateway to a world of personalized savings and convenience:
Digital Coupons: Say goodbye to clipping physical coupons! With your card linked, you can easily load digital coupons directly to your Shopper's Card from the Kroger website or app. These discounts are automatically applied at checkout.
Fuel Points: Every dollar spent on groceries and general merchandise earns you fuel points, which translate into significant savings at Kroger Fuel Centers and participating gas stations.
Personalized Offers: Kroger analyzes your shopping habits to send you tailored coupons and promotions, helping you save on the items you buy most often.
Online Shopping & Pickup/Delivery: A linked card is essential for ordering groceries online for pickup or delivery, streamlining your entire shopping experience.
Weekly Ad Previews: Get a sneak peek at upcoming sales and plan your shopping trips strategically.
Receipt History: Easily view your past purchases and track your spending.
Now that you understand the immense value, let's get your Kroger card connected!
Step 1: Do You Already Have a Kroger Card? Let's Find Out!
This is where your journey begins! Before we can add your Kroger card to your online account, we need to establish if you actually have a Kroger Plus Card (also sometimes referred to as a Shopper's Card).
Sub-heading: Scenario A: "Yes, I have a physical Kroger Plus Card!"
Fantastic! This makes the process even smoother. Grab your card and look for the 11, 12, or 13-digit number on the back, usually starting with a '4'. This is your unique Shopper's Card number. Keep it handy, you'll need it shortly.
Sub-heading: Scenario B: "I shop at Kroger, but I don't have a physical card. I use my phone number at checkout."
This is also perfectly fine! Many shoppers opt for the convenience of using their phone number as an "Alternate ID" at the register. To link this to your online account, you'll need to retrieve your actual Kroger Plus Card number. Here's how:
Option 1: Call Kroger Customer Service. The quickest way to get your card number is by calling Kroger's customer service at 1-800-576-4377 (1-800-KRO-GERS). Select option 4, and a representative will be able to provide you with your Kroger Plus Card number using your phone number and other verifying information.
Option 2: Visit the Customer Service Desk. The next time you're at your local Kroger store, head to the customer service desk. They can look up your card number based on your phone number and provide it to you.
Sub-heading: Scenario C: "No, I don't have a Kroger Card at all."
No worries at all! This is a great opportunity to start saving. You have a couple of easy ways to get a Kroger Plus Card:
Option 1: In-Store at Customer Service. Simply go to the customer service desk at any Kroger store. They can issue you a new physical Kroger Plus Card on the spot.
Option 2: During Online Account Registration. As you'll see in Step 2, you'll have the option to get a new digital Shopper's Card if you don't already have one during the online registration process.
Step 2: Creating Your Kroger Digital Account (or Signing In)
Now that you've confirmed whether you have a card (or know how to get one!), it's time to set up or access your Kroger digital account.
Sub-heading: If You're a New User: Creating a Digital Account
Navigate to the Kroger Website: Open your web browser and go to the official Kroger website:
www.kroger.com Find the "Register" or "Create an Account" Button: Look for a prominent button, usually in the top right corner of the page, that says "Register" or "Create an Account." Click on it.
Enter Your Information: You'll be prompted to enter some basic details.
Email Address: Choose an email address you regularly use. This will be your primary login ID.
Password: Create a strong, secure password.
Zip Code: Enter your zip code to help Kroger identify your preferred store and local deals.
Preferred Store: Select your most frequently visited Kroger store. This helps tailor your online experience.
Agree to the Terms and Conditions: Make sure to read and agree to the terms of service.
Link Your Shopper's Card (This is the Crucial Part!): This is where you connect your physical Kroger Plus Card or your Alternate ID.
You will likely see a field asking for your "Shopper's Card Number" or "Plus Card Number." Enter the 11, 12, or 13-digit number you found on the back of your card (from Step 1, Scenario A) or the number you retrieved from customer service (from Step 1, Scenario B).
If you don't have a card yet (Scenario C in Step 1): There will typically be an option to "Get a new Shopper's Card" or something similar. Clicking this will generate a digital card number for you to use.
Verify Your Account: Kroger may send a verification email to the address you provided. Check your inbox (and sometimes your spam folder!) for this email and click on the verification link to activate your account. This is an important step to ensure your account is fully functional.
Sub-heading: If You're an Existing User: Signing In
Navigate to the Kroger Website: Go to
www.kroger.com Click "Sign In": Look for the "Sign In" button, usually in the top right corner.
Enter Your Credentials: Input your registered email address and password.
Access "My Account": Once logged in, click on "My Account," typically found in the top right corner of the page.
Step 3: Verifying and Managing Your Linked Kroger Card
Once you're logged into your digital account, you'll want to confirm that your Kroger Plus Card is correctly linked and explore the management options.
Sub-heading: Confirming Your Shopper's Card is Linked
Go to "Profile Information" or "Shopper's Card": Within your "My Account" section, look for a heading or tab like "Profile Information," "Account Settings," or directly "Shopper's Card."
Check Your Linked Card Number: You should see the Shopper's Card number that is associated with your account. Double-check that this matches the number on your physical card or the one you retrieved.
Verify Alternate ID (Phone Number): Often, your phone number will also be listed as your Alternate ID. This confirms that using your phone number at checkout will also apply your digital coupons and earn fuel points.
Sub-heading: Managing Your Card and Account
Editing Card Information: If you need to update your linked card number (e.g., you got a new physical card) or your Alternate ID, this section will allow you to do so. There should be an "Edit" option next to your Shopper's Card details.
Preferred Store: You can change your preferred store here if you've moved or find yourself shopping at a different Kroger location more often.
Email Preferences: Manage your email subscriptions to receive weekly ads, personalized offers, and other important updates from Kroger.
Password Management: Update your password for security reasons.
Step 4: Maximizing Your Savings with Your Linked Account!
Congratulations! Your Kroger card is now officially linked to your online account. The real fun begins now – unlocking those incredible savings!
Sub-heading: Clipping Digital Coupons
Browse Digital Coupons: From your "My Account" dashboard, navigate to the "Digital Coupons" or "Save" section.
"Clip" Your Favorites: Browse through the available coupons and click the "Load to Card" or "Clip" button for any offers you want to use. You'll see them move to your "My Clipped Coupons" section.
Automatic Savings at Checkout: When you shop in-store and swipe your linked Kroger Plus Card, enter your Alternate ID (phone number), or use Kroger Pay, the clipped digital coupons will automatically be applied to your purchase of qualifying items. You'll see the discount reflected on your receipt.
Sub-heading: Tracking Fuel Points
View Your Fuel Points Balance: In your "My Account" area, there's usually a dedicated section for "Fuel Points." Here, you can see your current accumulated points and their equivalent savings per gallon.
Redeeming Points at the Pump: At participating Kroger Fuel Centers or partner stations, simply swipe your Kroger Plus Card or enter your Alternate ID before fueling. The system will prompt you to apply your available fuel point savings.
Sub-heading: Utilizing Online Shopping
Build Your Cart: With your card linked, you can now browse products and build your shopping cart online for either Kroger Pickup (where you pick up your order at the store) or Kroger Delivery (where groceries are brought to your home).
Digital Coupons Apply: Any digital coupons you've clipped will be applied to your online order automatically!
Troubleshooting Common Issues
While the process is generally straightforward, sometimes things don't go as planned. Here are some common issues and quick fixes:
"Card number not valid": Double-check that you're entering the full 11, 12, or 13-digit number without any spaces or dashes. If it still doesn't work, ensure your physical card has been used at least once in-store. If it's a brand new card, you might need to make a purchase with it before linking it online.
"Card already associated with another account": This often happens if another family member created an account using the same card number, or you previously used a different email address. Contact Kroger Customer Service (1-800-576-4377) for assistance.
Forgot Password: On the sign-in page, click "Forgot Password" and follow the prompts to reset it.
Digital Coupons Not Applying:
Ensure you've "clipped" the coupons to your card.
Verify that you're purchasing the exact qualifying item (size, flavor, etc.).
Make sure the coupon hasn't expired.
If you're using an Alternate ID, confirm it's the correct phone number linked to your account.
If issues persist, speak with a cashier or contact Kroger Customer Service.
Related FAQ Questions (How To's)
Here are 10 common "How to" questions related to managing your Kroger card and account, along with their quick answers:
How to check my Kroger Fuel Points balance?
You can check your Kroger Fuel Points balance by logging into your digital account on the Kroger website or mobile app, usually found under the "Fuel Points" or "Rewards" section.
How to find my Kroger Plus Card number if I only use my phone number?
If you only use your phone number, you can find your Kroger Plus Card number by calling Kroger Customer Service at 1-800-576-4377 (option 4) or by visiting the customer service desk at any Kroger store.
How to change the phone number associated with my Kroger account?
Log in to your Kroger digital account, go to "My Account" or "Profile Information," and look for an option to edit your Alternate ID or contact information.
How to unlink a Kroger card from my account?
If you need to unlink a card, it's best to contact Kroger Customer Service directly, as this option might not be readily available for self-service on the website for security reasons.
How to add digital coupons to my Kroger card?
Log in to your Kroger digital account on the website or app, browse the "Digital Coupons" section, and click the "Load to Card" or "Clip" button for each coupon you want to add.
How to redeem digital coupons at Kroger?
Once clipped to your linked Kroger card, digital coupons are automatically redeemed when you purchase qualifying items and scan your card, enter your Alternate ID, or use Kroger Pay at checkout.
How to use my Kroger card for online grocery orders?
When placing an online grocery order for pickup or delivery, ensure you are signed into your Kroger digital account. Your linked Kroger card and its benefits (like clipped coupons) will automatically apply to your order.
How to get a new physical Kroger Plus Card if I lost mine?
You can get a new physical Kroger Plus Card by visiting the customer service desk at any Kroger store. They can issue you a new card and help link it to your existing digital account to retain your points and rewards.
How to update my personal information (address, name, etc.) on my Kroger account?
Log in to your Kroger digital account, navigate to "My Account" or "Profile Information," and you should find options to edit your personal details such as address, name, and email.
How to find my past Kroger receipts online?
After logging into your Kroger digital account, look for a "My Purchases" or "Receipt History" section, where you can view and sometimes print your past transaction details.
