Traveling the world, exploring new cultures, or simply enjoying a relaxing getaway – the Marriott Bonvoy program makes every trip more rewarding. And with the Marriott Bonvoy app, managing your travels becomes a breeze! This comprehensive guide will walk you through the process of adding your trip to the app, ensuring a seamless and enhanced travel experience.
Your Journey Begins: Getting Ready to Add Your Trip!
So, you've booked your next adventure with Marriott, perhaps a luxurious stay at a St. Regis, a cozy retreat at a Courtyard, or a vibrant experience at a W Hotel. Fantastic! Now, let's get that reservation into your Marriott Bonvoy app so you can unlock all the incredible benefits it offers, from mobile check-in to accessing your room with a digital key. Ready to dive in? Let's go!
What You'll Need Before You Start:
Before we begin the step-by-step process, ensure you have the following handy:
Your Marriott Bonvoy Account Credentials: This includes your email or member number and your password.
Your Reservation Confirmation Number: This is a unique code provided when you booked your stay. You'll usually find it in your confirmation email.
Your Check-in Date: The exact date your reservation begins.
Step 1: Launching the Marriott Bonvoy App and Logging In
This is your first gateway to managing your trip!
Sub-heading 1.1: Downloading and Updating the App
If you don't have the app yet: Head over to your device's app store (Google Play Store for Android or Apple App Store for iOS) and search for "Marriott Bonvoy: Book Hotels." Download and install it.
If you already have the app: It's crucial to ensure you have the latest version. App updates often include new features, bug fixes, and performance enhancements. Open your app store, search for "Marriott Bonvoy," and if an "Update" button is available, tap it.
Sub-heading 1.2: Signing In to Your Account
Once the app is installed or updated:
Open the Marriott Bonvoy app.
You'll typically see a welcome screen. Look for options like "Sign In" or "Join Now." If you're already a member, tap "Sign In."
Enter your Marriott Bonvoy member number or the email address associated with your account.
Input your password.
Tap the "Sign In" button.
Troubleshooting Tip: If you're having trouble logging in, double-check your credentials. If you've forgotten your password, use the "Forgot Password" link on the login screen to reset it.
Step 2: Navigating to Your Trips Section
Once you're logged in, you'll land on the app's home screen. This is where your travel management truly begins.
Sub-heading 2.1: Locating the "Trips" Icon
At the bottom of the screen, you'll usually find a navigation bar with several icons. Look for the icon that represents "Trips" (it often looks like a suitcase or a calendar). Tap on it.
Sub-heading 2.2: Understanding the "Trips" View
The "Trips" section is designed to display your upcoming and past stays.
Upcoming Trips: This is where your newly added reservation will appear.
Past Trips: You can also view your completed stays here, which is handy for reviewing your activity or earning history.
Important Note: If you made your reservation while logged into your Marriott Bonvoy account, there's a good chance your trip might already be visible in the "Upcoming Trips" section. The app is generally quite good at automatically syncing reservations made under your member number. If it's there, congratulations! You're all set. If not, proceed to the next step.
Step 3: Adding an Existing Reservation Manually
If your trip isn't automatically showing, don't worry! It's a simple process to add it manually.
Sub-heading 3.1: Finding the "Add a Trip" or "Look Up Reservation" Option
Within the "Trips" section, you'll need to find the option to add a reservation. This might be labeled:
"Add a Trip"
"Look Up Reservation"
A "+" icon (often located in a corner or near the top of the "Trips" screen)
Tap on this option to proceed.
Sub-heading 3.2: Entering Your Reservation Details
You'll be prompted to enter specific information to locate your reservation:
Confirmation Number: Carefully enter the confirmation number from your booking confirmation email. This is typically a combination of letters and numbers.
Check-in Date: Select the exact check-in date of your reservation using the calendar tool provided.
Last Name on Reservation: Enter the last name under which the reservation was made. Make sure it matches exactly.
First Name on Reservation (Optional but Recommended): Some apps may ask for the first name as well. Providing this helps in accurate matching.
Double-Check: Before tapping "Find Reservation" or "Add," take a moment to review all the details you've entered. Even a small typo can prevent the app from finding your booking.
Sub-heading 3.3: Confirming Your Trip
Once you've entered the details, tap the "Find Reservation" or "Add" button.
If successful, your reservation details will appear for your review. Verify that this is indeed your correct trip.
Confirm the details, and your trip will now be added to your "Upcoming Trips" list!
What if it doesn't work? If the app can't find your reservation, don't panic.
First, re-check your confirmation number, check-in date, and name for any typos.
If still unsuccessful, it's possible the reservation wasn't made under your Marriott Bonvoy member number, or there's a slight discrepancy. You might need to contact Marriott Bonvoy customer service (details provided in the FAQ section).
Step 4: Exploring Your Added Trip's Features
Congratulations! Your trip is now visible in the Marriott Bonvoy app. This is where the real convenience kicks in.
Sub-heading 4.1: Mobile Check-in and Mobile Key
Mobile Check-in: For most properties, you can check in through the app up to 48 hours before your arrival. This saves you time at the front desk. You'll receive a notification when your room is ready.
Mobile Key: At participating hotels, you can use your phone as your room key! Once you've checked in, the app will usually give you the option to activate your mobile key. Say goodbye to fumbling for plastic cards!
Sub-heading 4.2: Mobile Requests and Chat
Mobile Requests: Need extra towels, more pillows, or want to arrange a late checkout? Many properties allow you to make specific requests directly through the app.
Mobile Chat: This feature allows you to chat directly with the hotel staff. You can ask for local recommendations, inquire about amenities, or communicate any special needs before or during your stay.
Sub-heading 4.3: Viewing Reservation Details and Modifying Stays
From your trip details, you can easily view your room type, confirmation number, check-in/check-out dates, and payment information.
While some minor modifications (like adding special requests) can be done in the app, for significant changes like date alterations or room type changes, you might be redirected to the Marriott website or advised to call customer service.
Step 5: Leveraging Other App Benefits for Your Trip
The Marriott Bonvoy app is more than just a reservation holder; it's a comprehensive travel companion.
Sub-heading 5.1: Earning and Redeeming Points
Keep track of your Marriott Bonvoy points balance and see how many points you'll earn from your upcoming stay.
Explore options to redeem your points for future stays, experiences, or even gift cards.
Sub-heading 5.2: Discovering Local Information
Many hotel pages within the app offer details about the property's amenities, dining options, and local attractions.
Some versions of the app even include a "Road Trip Search" planner and "Wishlist" feature for future travel inspiration.
Sub-heading 5.3: Personalized Offers and Promotions
Check the "Promotions" or "Offers" section of the app regularly. Marriott often provides exclusive deals and bonus point opportunities that are tailored to your member status and travel patterns.
By diligently following these steps and exploring the app's features, you'll transform your Marriott Bonvoy experience from merely booking a room to truly owning your entire travel journey. Enjoy your trip!
10 Related FAQ Questions:
Here are 10 frequently asked questions, all starting with "How to," with quick answers to further assist you with the Marriott Bonvoy app:
How to Check in with the Marriott Bonvoy App?
You can check in via the Marriott Bonvoy app up to 48 hours before your arrival by tapping on your upcoming reservation and selecting the "Mobile Check-in" option.
How to Use Mobile Key in the Marriott Bonvoy App?
After mobile check-in at participating hotels, the app will prompt you to activate your Mobile Key. Simply follow the on-screen instructions, and your phone will unlock your room.
How to Find My Confirmation Number in the Marriott Bonvoy App?
Once you've added your trip to the app, tap on the specific reservation in the "Trips" section, and your confirmation number will be prominently displayed within the reservation details.
How to Modify a Reservation in the Marriott Bonvoy App?
For minor requests, tap on your reservation and look for "Mobile Requests" or "Preferences." For significant changes like dates or room type, you may need to use the "Modify Reservation" option, which might redirect you to the website or prompt you to call.
How to Cancel a Reservation in the Marriott Bonvoy App?
Within your reservation details in the "Trips" section, look for a "Modify or Cancel Reservation" option. Be aware of the cancellation policy associated with your booking.
How to See My Marriott Bonvoy Points Balance in the App?
Your current Marriott Bonvoy points balance is typically displayed prominently on the app's home screen or within the "Account" or "Profile" section.
How to Contact Customer Service Through the Marriott Bonvoy App?
Navigate to the "Account" or "Profile" section, and you'll usually find an option for "Member Support" or "Help," which may include a "Contact Us" or "Chat with Us" feature.
How to Add Special Requests to My Existing Marriott Reservation in the App?
While adding new special requests to existing reservations directly through the app might be limited for some specific requests (you might need to use the website's "Room Requests and Accessibility" section), you can often use the "Mobile Chat" feature to communicate directly with the hotel for specific needs.
How to Ensure My Reservation Shows Up Automatically in the App?
Always book your Marriott stays while logged into your Marriott Bonvoy account on the Marriott website or directly within the Marriott Bonvoy app. This ensures your member number is linked, and the reservation usually appears automatically.
How to Troubleshoot If My Trip Isn't Appearing in the App?
First, ensure you're logged into the correct Marriott Bonvoy account. Then, try adding the trip manually using your confirmation number, check-in date, and last name. If it still doesn't appear, try restarting the app, clearing its cache (Android), reinstalling it, or contacting Marriott Bonvoy customer service.
