You're looking to connect with MetLife Computershare? Perhaps you're a former MetLife policyholder who received shares in Brighthouse Financial after the spin-off, or maybe you're dealing with another type of shareholder service. Whatever your reason, navigating the world of corporate shareholder services can sometimes feel like a maze. But don't worry, we're here to guide you through it!
This comprehensive guide will provide you with all the necessary steps and contact information to reach MetLife Computershare effectively. We'll cover everything from online portals to phone numbers and mailing addresses, ensuring you have the right tools to manage your holdings or inquiries.
Step 1: Identify the Nature of Your Inquiry (Engage! Are you a shareholder or a policyholder?)
Before you even pick up the phone or open your browser, it's crucial to understand what exactly you need to contact MetLife Computershare about. Are you:
A Brighthouse Financial Shareholder? If you received shares in Brighthouse Financial as part of the MetLife spin-off, Computershare acts as the transfer agent for Brighthouse Financial. This is the most common reason people search for "MetLife Computershare."
A MetLife Policyholder with a different type of inquiry? If your inquiry relates to an active MetLife insurance policy, annuity, or another product not related to Brighthouse Financial shares, you'll likely need to contact MetLife directly, not Computershare.
An Employee with a MetLife-related employee stock plan? Computershare also handles various employee stock plans for different companies, including potentially some related to MetLife.
Knowing this distinction will save you a lot of time and frustration!
Sub-heading: Why the distinction matters
Computershare is a transfer agent. They manage shareholder records, issue statements, facilitate buying and selling of shares, and handle dividend payments for companies. MetLife, on the other hand, is an insurance and financial services company that offers a wide range of products. While they were once linked, the spin-off of Brighthouse Financial means these are now separate entities with different contact points for different types of inquiries.
Step 2: Accessing Online Resources – Your First and Fastest Option
For many inquiries, especially those related to shareholder accounts, the quickest and most efficient way to get information is through Computershare's online platforms.
Sub-heading: Computershare Investor Centre (for Brighthouse Financial Shares)
This is your go-to portal if you are a shareholder of Brighthouse Financial.
Visit the Computershare Investor Centre Website: Open your web browser and go to
www.computershare.com/brighthouse www.computershare.com/investor Log In or Register:
Existing Users: If you already have a User ID and password, simply log in to your account. You'll need your User ID and then your password will be requested on the next screen.
New Users: If this is your first time accessing the Investor Centre, you'll need to register for an account. This usually involves providing your Social Security Number (SSN) or Taxpayer Identification Number (TIN), and potentially your account number or other identifying information. Follow the on-screen prompts carefully.
Explore Your Account: Once logged in, you can typically:
View your account details and holdings.
Update your mailing address.
Certify your tax identification number.
Download forms (e.g., for transferring shares).
Sign up for e-Delivery of documents.
Access tax information (like 1099-DIV forms).
Review dividend history.
Initiate buy or sell orders (if applicable to your plan).
The Investor Centre is a powerful tool designed to give you self-service access to most common shareholder needs.
Step 3: Direct Communication via Telephone – For Immediate Assistance
Sometimes, you need to speak with a human. For more complex inquiries or if you prefer direct communication, calling Computershare is your best bet.
Sub-heading: Key Phone Numbers for Computershare (Brighthouse Financial Shareholder Services)
When calling, be prepared with your account number, Social Security Number (SSN), and any relevant documentation.
Within USA, U.S. Territories & Canada: 1 (888) 670-4771
Operating Hours: Monday-Friday, 8:00 A.M. – 6:30 P.M. ET (Eastern Time).
International: 1 (781) 575-2921
Hearing Impaired (TDD): 1 (781) 575–4592 or 1 (800) 952-9245
Be patient, as call volumes can sometimes be high. Have specific questions ready to ensure an efficient conversation.
Sub-heading: MetLife Direct Contact (for Insurance Policies/Annuities)
If your inquiry is about a MetLife insurance policy or annuity and not related to Brighthouse Financial shares, you'll need to contact MetLife directly.
MetLife Customer Service (General): 1 (800) 882-1292 (Monday – Friday, 8:30 A.M. – 6:30 P.M. ET).
For specific types of policies (e.g., disability claims, employee benefits), MetLife has various specialized numbers available on their "Contact Us" page on their official website (
www.metlife.com
Step 4: Communicating via Email – For Written Records
While not always suitable for urgent matters, email can be a good option if you need a written record of your communication or if your inquiry is less time-sensitive.
Sub-heading: Computershare Email Address (for Brighthouse Financial Shareholder Services)
General Inquiries: web.queries@computershare.com
When sending an email, include your full name, account number, and a clear, concise description of your inquiry. Avoid including sensitive information like your full SSN in the initial email for security reasons. You can state that you are available to provide it if necessary during a follow-up.
Step 5: Traditional Mail – For Official Documentation and Physical Correspondence
For sending physical documents, official requests, or when other methods aren't suitable, traditional mail remains a viable option.
Sub-heading: Computershare Mailing Addresses (for Brighthouse Financial Shareholder Services)
Ensure you send your mail to the correct address based on the type of correspondence.
Postal Correspondence (General): Computershare P.O. Box 43006 Providence, RI 02940-3006 USA
Overnight Correspondence (for important documents, recommended for stock certificates): Computershare 150 Royall St., Suite 101 Canton, MA 02021 USA
Distribution Agent (Brighthouse Financial specific, if mentioned in official documents): Computershare Trust Company, N.A. P.O. Box 505000 Louisville, KY 40233-5000 USA
When mailing important documents, especially stock certificates, it is highly recommended to use Registered Mail and insure the parcel for the replacement cost of the shares. This provides a tracking number and protection against loss.
Step 6: Preparing for Your Contact – Be Organized!
Regardless of the method you choose, being prepared will make your interaction much smoother.
Sub-heading: Essential Information to Have Ready
Your Full Legal Name: As it appears on your account.
Account Number: This is crucial for Computershare to locate your records. It will be on any statements you've received.
Social Security Number (SSN) or Taxpayer Identification Number (TIN): For verification purposes.
Mailing Address: Your current registered address.
Date of Birth: Another common verification point.
Details of Your Inquiry: Be specific. If you're asking about a dividend, have the dividend date. If it's a lost certificate, know when you last saw it.
Any Relevant Documentation: Policy numbers, statements, letters, etc.
Having this information readily available will significantly expedite the process.
Step 7: Following Up (if necessary)
Sometimes, one contact isn't enough. If you don't receive a response within a reasonable timeframe (e.g., 5-7 business days for emails or mail), or if your issue isn't resolved, don't hesitate to follow up. Reference your previous communication (date, time, representative's name if applicable).
Related FAQ Questions
How to access my Brighthouse Financial shareholder account online?
You can access your Brighthouse Financial shareholder account online through the Computershare Investor Centre at
How to change my address for Brighthouse Financial shares held with Computershare?
You can change your address by logging into your account on the Computershare Investor Centre website. Alternatively, you can contact their customer service by phone or mail a written request.
How to replace a lost Brighthouse Financial stock certificate?
Contact Computershare's customer service via phone immediately. They will guide you through the process, which usually involves completing forms, potentially paying a fee, and an indemnity bond. It is highly recommended to use registered and insured mail if sending documents.
How to update beneficiaries for my Brighthouse Financial shares?
You can usually manage your beneficiary information directly through the Computershare Investor Centre online portal. Look for a "Manage Beneficiaries" section within your account summary.
How to inquire about dividends for my Brighthouse Financial shares?
You can view your dividend history and information through the Computershare Investor Centre. You can also call their shareholder services line to inquire about dividend payments.
How to sell Brighthouse Financial shares held with Computershare?
Computershare's Investor Centre often provides options to sell shares directly without a broker. Log in to your account or contact their phone support for guidance on direct stock sales.
How to transfer Brighthouse Financial shares to another person?
Information and forms for transferring shares are available on the Computershare Investor Centre under the "Printable Forms" or "Transfer Shares" sections. You can also call their customer service for assistance.
How to get tax forms (e.g., 1099-DIV) for my Brighthouse Financial shares?
Tax forms, such as Form 1099-DIV, are typically mailed by January 31st each year. You can also download copies of your tax forms online through the Computershare Investor Centre.
How to contact MetLife for my insurance policy, not my shares?
For MetLife insurance policies, annuities, or other products, contact MetLife directly at 1 (800) 882-1292 or visit their official website (
How to report a death of a shareholder to Computershare?
If a shareholder has passed away, contact Computershare's customer service by phone. They will provide you with the necessary forms and guidance for transferring the shares to the beneficiaries or estate. You will typically need to provide a death certificate.
