Want to tell American Airlines about your recent flight? Here's how to make your voice heard!
So, you've just flown with American Airlines. Maybe it was a dream trip with impeccable service and a perfectly smooth landing. Or perhaps, like many of us, you encountered a hiccup or two – a delayed flight, a less-than-stellar meal, or an issue with your baggage. Whatever your experience, your feedback is incredibly valuable, not just for the airline to improve, but for fellow travelers too! So, are you ready to share your story and make a difference? Let's dive in!
Here's a comprehensive, step-by-step guide on how to leave a review for American Airlines, ensuring your comments reach the right ears.
Step 1: Decide What Kind of Review You Want to Leave (and Why!)
Before you even think about where to post your review, take a moment to consider what you want to convey and why. Is it a compliment? A constructive criticism? A complaint seeking resolution? The nature of your feedback will often dictate the best platform and approach.
Sub-heading: Assess Your Experience
Positive Experiences: Did a flight attendant go above and beyond? Was the check-in process surprisingly smooth? Highlighting positive interactions encourages good behavior and recognizes hard-working staff.
Negative Experiences: Was your flight significantly delayed or canceled? Did you have issues with baggage, ticketing, or customer service? Be specific about what went wrong, but remain factual and professional.
Suggestions for Improvement: Do you have ideas for enhancing the in-flight entertainment, boarding process, or seat comfort? Constructive feedback is always appreciated.
Sub-heading: Gather Your Information
To make your review effective, you'll need some key details. Dig out your travel documents and jot down the following:
Your Contact Information: Name, email, and mailing address.
Confirmation Code or Ticket Number: This is crucial for American Airlines to locate your specific booking.
Flight Number(s): The exact flight numbers involved in your experience.
Date of Travel: The specific date(s) your flight(s) occurred.
Origin and Destination: The cities you flew from and to.
Specific Details: Any names of crew members (if you remember them!), gate numbers, times of incidents, and what exactly transpired. The more precise you are, the better.
Step 2: Utilize American Airlines' Official Channels for Direct Feedback
For the most direct and often most impactful way to communicate with American Airlines, use their official customer relations channels. These are designed to capture your feedback and funnel it to the relevant internal teams.
Sub-heading: Online Customer Relations Form (Recommended for Faster Response)
This is generally the quickest and most efficient way to submit your feedback directly to American Airlines.
Navigate to the American Airlines Website: Go to aa.com and look for "Customer Service" or "Contact American."
Find "Customer Relations": On the customer service page, you'll find a link for "Customer Relations." This is where you submit compliments, concerns, and questions about past travel.
Complete the Online Form: The form will prompt you for all the necessary information you gathered in Step 1.
Select the appropriate topic: "Compliments and complaints" is a common option. You can then choose "Complaint" or "Positive feedback" as the subject.
Specify the reason: Options like "Delayed / canceled flight," "In flight / on your flight," "At the airport," or "Website / mobile / app" are usually available.
Provide a detailed explanation: This is your chance to write out your experience. Be clear, concise, and factual. Avoid emotional language and stick to the events.
Review and Submit: Double-check all your entries for accuracy before hitting the submit button. You may receive a confirmation email with a case number, so keep that for your records.
Sub-heading: Contact by Mail (for those who prefer traditional methods)
While slower, writing a physical letter is still an option.
Draft Your Letter: Include all the information mentioned in Step 1.
Address it to: American Airlines Customer Relations P.O. Box 619619 DFW Airport, TX 75261-9616
Send it: Be aware that responses via mail may take significantly longer.
Sub-heading: Direct Email (for specific inquiries, though webform is often preferred)
For certain international inquiries, American Airlines provides a specific email address. For general feedback, the online form is usually more streamlined.
If you are instructed to send an email for a specific reason (e.g., related to a UK inquiry), ensure you include your record locator or ticket number, mailing address, flight numbers, origin and destination cities, dates of travel, and a full explanation.
For UK inquiries, the email address is International.CustomerRelations@aa.com and requires the subject line “UKInquiry-“ to be received correctly.
Step 3: Leverage Third-Party Review Platforms (for broader impact)
Beyond direct communication with American Airlines, leaving reviews on third-party platforms can help inform other travelers and contribute to the airline's overall public perception.
Sub-heading: Popular Travel Review Websites
Many websites are dedicated to airline reviews. Consider these options:
TripAdvisor: A widely used platform for travel-related reviews, including airlines. You'll often find a dedicated section for airline reviews where you can rate various aspects of your flight.
Skytrax (AirlineQuality.com): This is a highly respected site for airline and airport ratings and reviews. They offer detailed forms to ensure comprehensive feedback on cabin comfort, staff service, in-flight entertainment, and more. Your review here can contribute to industry benchmarks.
Google Reviews: If you search for "American Airlines" on Google Maps, you'll often see an option to leave a review for their general services. This is a quick way to share your overall sentiment.
Airline-specific review sites (e.g., AirAdvisor, FlightReport): There are many sites dedicated solely to airline reviews. A quick search can help you find them.
Sub-heading: Social Media Platforms
For quick feedback or public complaints, social media can be surprisingly effective, especially on platforms like Twitter (X) or Facebook.
Tag American Airlines: Use their official handles (e.g., @AmericanAir on X, or their official Facebook page).
Keep it Concise (for Twitter): If using X, keep your message brief but impactful. You can always follow up with a direct message if they engage.
Attach Photos/Videos (if applicable): Visual evidence can sometimes strengthen your point.
Be Public (if you want attention): Posting publicly can sometimes prompt a faster response, as airlines are often keen to manage their public image. However, reserve sensitive personal information for private messages.
Sub-heading: App Store Reviews
If your experience involved the American Airlines mobile app (e.g., booking issues, check-in problems), consider leaving a review on the Apple App Store or Google Play Store. This helps other app users and informs the development team.
Step 4: Crafting an Effective Review
Regardless of the platform, the quality of your review matters. A well-written, factual, and helpful review is far more impactful than a rant.
Sub-heading: Be Specific and Factual
Instead of: "The flight was terrible."
Try: "My flight AA123 from Chicago to Dallas on July 5th, 2025, was delayed by 3 hours with no clear communication from the gate agents."
Sub-heading: Maintain a Professional Tone
Even if you're frustrated, a calm and objective tone is more likely to be taken seriously. Avoid aggressive or offensive language.
Sub-heading: Include Key Details
Reiterate the essential information: flight number, date, origin, and destination. This helps the airline (and other readers) understand the context.
Sub-heading: Describe the Impact
Explain how the experience affected you. Did a delay cause you to miss a connection? Did poor service ruin a special occasion?
Sub-heading: Suggest Solutions (if applicable)
For negative feedback, if you have a constructive suggestion, include it. "Better communication regarding delays would greatly improve the passenger experience."
Sub-heading: Be Timely
Try to leave your review as soon as possible after your flight while the details are fresh in your mind.
Step 5: What to Expect After Leaving a Review
Once you've submitted your review, the waiting game begins.
Sub-heading: Official Channels
Acknowledgement: For online forms, you should receive an immediate confirmation email with a case number.
Response Time: American Airlines states they strive for faster responses via their online form. It can still take some time (days to weeks) to receive a detailed response, especially for complex issues.
Resolution: For complaints, they may offer apologies, AAdvantage miles, or a travel voucher depending on the nature and severity of the issue.
Sub-heading: Third-Party Platforms
No Direct Response: You typically won't get a direct response from American Airlines on public review sites. However, your review contributes to their overall rating and can influence future travelers.
Community Engagement: Other travelers might comment on your review, sharing similar experiences or offering advice.
Step 6: Follow Up if Necessary
If you don't receive a satisfactory response from American Airlines' official channels within a reasonable timeframe, or if the resolution offered is inadequate, consider a follow-up.
Sub-heading: Reaching Out Again
Reference Your Case Number: When following up, always refer to the case number provided in your initial confirmation.
Be Persistent but Polite: Send a polite reminder if you haven't heard back.
Escalate if Needed: If you feel your complaint hasn't been adequately addressed, you might consider escalating it to a higher level within their customer relations department, or (in the U.S.) to the U.S. Department of Transportation (DOT) Aviation Consumer Protection Division. The DOT handles consumer complaints against airlines and can intervene if necessary.
By following these steps, you can effectively leave a review for American Airlines, whether you're sharing praise or constructive criticism. Your voice matters, and it helps shape the future of air travel!
10 Related FAQ Questions
How to contact American Airlines customer service for feedback?
You can contact American Airlines customer service for feedback primarily through their official "Customer Relations" online form on aa.com, or by mail. While there are phone numbers for general customer service, the online form is usually the most direct for specific flight feedback.
How to write a good airline review?
To write a good airline review, be specific with details (flight number, date, route), maintain a factual and professional tone, describe the impact of the experience, and offer constructive suggestions if applicable.
How to complain to American Airlines about a delayed flight?
To complain about a delayed flight to American Airlines, use their online Customer Relations form, providing your flight number, date, origin, destination, and precise details about the delay, including any impact it had on your travel plans.
How to get compensation from American Airlines for a bad experience?
To seek compensation from American Airlines for a bad experience, you should clearly state your request in your review/complaint submitted via their official Customer Relations form. They will assess the situation and may offer AAdvantage miles, travel credit, or other forms of compensation based on their policies and the specific circumstances.
How to check the status of my American Airlines complaint?
If you used the online Customer Relations form, you typically receive a confirmation email with a case number. You can often reply to that email or, in some cases, log into your AAdvantage account to see if there's a status update, though a direct inquiry referencing your case number is often best.
How to provide positive feedback for American Airlines crew members?
To provide positive feedback for American Airlines crew members, use the "Positive feedback" option on their Customer Relations online form. Be sure to include the flight number, date, and, if possible, the crew member's name or a description that can help identify them.
How to report a lost or damaged bag to American Airlines?
Lost or damaged baggage reports should ideally be made at the airport before leaving the baggage claim area. If you've already left, contact American Airlines' Baggage Resolution department directly. You can also mention it in a general customer relations review, but a dedicated baggage report is usually required for formal claims.
How to leave a review for American Airlines on third-party sites?
To leave a review on third-party sites, visit popular travel review platforms like TripAdvisor, Skytrax (AirlineQuality.com), Google Reviews, or specific airline review sites. Look for the option to "Write a Review" and follow their prompts to share your experience.
How to escalate a complaint with American Airlines if unresolved?
If your complaint remains unresolved with American Airlines' direct customer relations, you can try following up politely, referencing your case number. For U.S. travelers, a further step is to file a complaint with the U.S. Department of Transportation (DOT) Aviation Consumer Protection Division.
How to find American Airlines' customer relations contact information?
You can find American Airlines' customer relations contact information, including their online form and mailing address, by visiting the "Customer Service" or "Contact American" section of their official website, aa.com.
