How do I get Internet on Southwest Airlines? Stay Connected in the Clouds!
Ever found yourself soaring through the skies on a Southwest flight, wishing you could check emails, browse the web, or simply stay connected with the world below? You're not alone! Many travelers look for ways to make their flight time productive or entertaining, and fortunately, Southwest Airlines offers options for in-flight internet. This comprehensive guide will walk you through everything you need to know, step-by-step, to get online during your Southwest journey.
Step 1: Are you ready to get connected? Prepare Your Devices Before You Fly!
This might seem obvious, but it's the most crucial first step. Imagine getting onboard, eager to connect, only to realize your device is nearly out of battery or you haven't downloaded the necessary app!
Charge Everything: Ensure your smartphone, tablet, or laptop is fully charged before you head to the airport. While Southwest is starting to introduce in-seat power (USB-A and USB-C ports) on some aircraft, not all planes have this feature yet. Don't get caught with a dead battery!
Download the Southwest App: For the best experience, especially if you plan to enjoy the free in-flight entertainment (movies, TV shows, live TV), download the official Southwest Airlines app from the Apple App Store or Google Play Store before your flight. Some content may require the app to view.
Update Messaging Apps: If you plan to use the free messaging service (iMessage and WhatsApp), make sure these apps are downloaded and activated before connecting to Southwest WiFi.
Consider a VPN (with caveats): If you require a VPN for work or security, be aware that Southwest may prohibit access to certain high-bandwidth applications, including some VPNs. While some users have reported success, it's not guaranteed. Test it out beforehand if possible.
Step 2: Onboard Essentials – Setting Up for Connectivity
You've boarded, found your seat (thanks to Southwest's open seating policy!), and the plane is preparing for departure. Now it's time to get your device ready.
Sub-heading: Getting into Airplane Mode
Enable Airplane Mode: This is a federal aviation regulation requirement. On your device, go to your Settings and turn on Airplane Mode. This disables cellular, Bluetooth, and Wi-Fi.
Activate Wi-Fi: Crucially, after enabling Airplane Mode, immediately turn your Wi-Fi back on. This allows your device to search for available Wi-Fi networks while keeping other radio transmissions off.
Step 3: Connecting to the Southwest Wi-Fi Network
Once the flight crew announces that electronic devices can be used, or once you're in the air, you can proceed to connect.
Sub-heading: Finding "SouthwestWiFi"
Scan for Networks: On your device's Wi-Fi settings, scan for available networks.
Select "SouthwestWiFi": You should see "SouthwestWiFi" or a similar network name appear. Tap to select it.
Sub-heading: Accessing the Inflight Entertainment Portal
Automatic Portal Launch: In many cases, once you connect to the "SouthwestWiFi" network, a new page will automatically appear with a link to Southwestwifi.com or give you an option to copy the URL. Click on the link or copy it into your browser.
Manual Entry (if needed): If the Inflight Entertainment Portal doesn't load automatically, simply open your web browser (Chrome, Safari, Edge are generally supported) and type
www.southwestwifi.com
Step 4: Exploring Your Internet Options – Free vs. Paid
Southwest offers both free and paid internet services, catering to different needs.
Sub-heading: Enjoying the Free Goodies
Southwest is quite generous with its free in-flight entertainment!
Free Inflight Entertainment Portal: This portal is accessible without purchasing internet and offers:
Movies: A wide selection of new releases and classic favorites.
TV Series: On-demand access to various TV shows.
Live TV: Access to popular channels like ESPN, CNN, and HGTV.
Flight Tracker: Keep tabs on your flight's progress and estimated arrival time.
iHeartRadio: Tune into music and podcasts.
Free Messaging: You can send and receive messages using iMessage and WhatsApp without purchasing the full internet package. Remember, these apps must be downloaded and activated before connecting to the Wi-Fi.
Sub-heading: Purchasing Full Internet Access
If you need to browse the web, check emails, or access other applications, you'll need to purchase the internet package.
Cost: Internet access typically costs $8 per device per flight. Prices are subject to change.
Payment: Follow the on-screen prompts within the Inflight Entertainment Portal to purchase internet access. You'll likely need a credit card.
A-List Preferred & Business Select: If you are a Southwest A-List Preferred member or a Business Select customer, you receive complimentary Wi-Fi access. Log in to your Rapid Rewards account within the portal to activate this benefit.
Southwest Performance Business Card: Holders of the Southwest Performance Business card can get up to 365 $8 Wi-Fi credits annually. Purchase the Wi-Fi with this card, and you'll receive a statement credit to reimburse the charge.
Step 5: Understanding Limitations and Optimizing Your Experience
While in-flight internet is a fantastic amenity, it comes with certain limitations.
Sub-heading: Bandwidth and Restricted Content
High-Bandwidth Restrictions: To ensure a decent experience for all users, Southwest prohibits access to certain high-bandwidth applications and websites. This typically includes:
Streaming services like Netflix, HBO GO, Hulu, and YouTube (beyond the free entertainment offered).
Video conferencing services (e.g., FaceTime, Zoom, Microsoft Teams).
Voice over IP (VoIP) services.
Content Restrictions: Access to certain obscene or offensive content is also prohibited.
Speed Expectations: In-flight Wi-Fi is generally slower than ground-based internet. While Southwest is working on improving speeds, expect median speeds around 17 Mbps on average, which is sufficient for Browse and email but not for heavy streaming or large downloads.
Availability: Wi-Fi is available only on Wi-Fi-enabled aircraft. While a significant portion of the fleet has Wi-Fi, it's not on every single plane. Wi-Fi may also not be available for the full duration of international flights, particularly once outside of U.S. airspace.
Sub-heading: Tips for a Smoother Connection
Position Yourself: While not always possible, being closer to the Wi-Fi access points (often located throughout the cabin) might offer a slightly stronger signal.
Limit Background Apps: Close any unnecessary applications running in the background on your device to conserve bandwidth and potentially improve performance.
Be Patient: In-flight Wi-Fi can be temperamental due to the nature of satellite connectivity and the number of users. If you experience slowdowns, try refreshing the page or waiting a moment.
Troubleshooting Basics: If you can't connect, try turning your Wi-Fi off and on again, or even restarting your device.
Step 6: Disconnecting and Post-Flight Considerations
Once your flight is nearing its end, you'll likely want to disconnect.
Automatic Disconnection: As the plane descends and prepares for landing, the Wi-Fi service will typically disconnect automatically.
Turn Off Wi-Fi: Once you've landed and the aircraft is at the gate, you can turn off Airplane Mode and your Wi-Fi, switching back to your cellular data as needed.
Related FAQ Questions
Here are 10 common questions about getting internet on Southwest Airlines:
How to check if my Southwest flight has Wi-Fi?
You can often check if your flight is Wi-Fi enabled by looking for a Wi-Fi symbol on the aircraft itself (often near the overhead bins or on seatbacks), or by asking a flight attendant once you board. Southwest states that Wi-Fi is available on "WiFi-enabled aircraft."
How to get free Wi-Fi on Southwest Airlines?
You can get free Wi-Fi if you are a Southwest A-List Preferred member or a Business Select customer. Additionally, you can get $8 Wi-Fi credits (up to 365 per year) if you pay for the Wi-Fi with your Southwest Performance Business card. Free texting (iMessage and WhatsApp) and free in-flight entertainment (movies, TV, live TV) are available to all passengers on Wi-Fi-enabled flights without purchase.
How to troubleshoot Southwest Airlines Wi-Fi if it's not working?
First, ensure your device is in Airplane Mode with Wi-Fi turned back on. Try disconnecting and reconnecting to the "SouthwestWiFi" network. If the portal doesn't load, manually type www.southwestwifi.com into your browser. If issues persist, politely ask a flight attendant if they can assist or if there are known issues with the system.
How to watch movies on Southwest Airlines without paying for internet?
You can watch movies and TV shows for free on Southwest Airlines via their Inflight Entertainment Portal. You do not need to purchase internet access for this. Simply connect to the "SouthwestWiFi" network and navigate to www.southwestwifi.com. It is recommended to download the Southwest app beforehand for the best experience.
How to use iMessage and WhatsApp for free on Southwest?
Connect to the "SouthwestWiFi" network, then access the Inflight Entertainment Portal. Within the portal, you will find options for free messaging through iMessage and WhatsApp. Ensure these apps are downloaded and activated on your device before connecting to the Southwest Wi-Fi.
How to know the actual cost of Southwest Airlines Wi-Fi?
The current advertised cost for full internet access on Southwest Airlines is $8 per device per flight. This price is subject to change.
How to use a VPN on Southwest Airlines Wi-Fi?
While some users have reported success, Southwest Airlines may prohibit access to certain high-bandwidth applications, including some VPNs, to maintain service quality for all passengers. It is not guaranteed to work.
How to stream Netflix or Hulu on Southwest Airlines Wi-Fi?
Southwest Airlines generally prohibits access to high-bandwidth streaming services like Netflix, Hulu, and YouTube to manage bandwidth. You can only access the free movies and TV shows provided within their Inflight Entertainment Portal.
How to get a refund for Southwest Airlines Wi-Fi if it didn't work?
If you experienced significant issues with your paid internet access, you may be able to request a refund from Southwest Airlines. Look for contact information within the Inflight Entertainment Portal, or contact Southwest Customer Relations after your flight with your flight details and a description of the issue.
How to ensure my device is compatible with Southwest Airlines Wi-Fi?
Southwest Airlines Wi-Fi generally supports devices with modern operating systems: Android 8+, Apple OS 12.0+, and Microsoft Windows 10. Supported browsers include the latest versions of Chrome, Apple Safari, and Microsoft Edge. Ensure your device's software is up to date for the best compatibility.
